We are looking for an experienced ERP/CRM Configuration SME to join our team in Plano, Texas. This Contract-to-Permanent position offers the opportunity to take ownership of critical business processes while collaborating with cross-functional teams to deliver impactful solutions. The ideal candidate will have deep expertise in SAP CRM and SAP functionalities, along with a strong ability to translate complex business needs into effective system configurations.<br><br>Responsibilities:<br>• Configure, maintain, and provide ongoing support for the SAP CRM solution to ensure optimal performance.<br>• Serve as the primary subject matter expert for ordering and pricing orchestration processes, ensuring accurate alignment with business requirements.<br>• Partner closely with Rating, Pricing, and Finance teams to understand their needs and deliver tailored SAP solutions.<br>• Act as the Functional Lead for all SAP CRM-related business processes, including upgrades, defect resolution, change request management, implementations, and country-specific rollouts.<br>• Collaborate with integration teams to address all matters related to system interfacing and data flow.<br>• Develop and document functional specifications, process flows, and training materials to support system usage and enhancements.<br>• Analyze current business processes to identify areas for improvement and recommend solutions.<br>• Ensure seamless integration of SAP CRM with other SAP modules and external systems.<br>• Provide guidance and troubleshooting support to resolve technical issues efficiently.

• Extensive knowledge of SAP CRM and SAP functionalities, including integration with other modules.<br>• Strong understanding of subscription management, order management, convergent charging, billing, and revenue recognition processes.<br>• Expertise in configuring and customizing SAP CRM objects, such as Subscription Contracts, Solution Quotations, and Charge Plans.<br>• Proficiency in defining and setting up replication rules, product configurations, and pricing structures.<br>• Ability to integrate SAP CRM with both SAP and non-SAP systems effectively.<br>• Excellent communication skills to convey technical concepts to diverse audiences.<br>• Strong problem-solving and analytical skills to address complex business challenges.<br>• Experience in cross-functional collaboration with consultants, project managers, and offshore teams.

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