<p>We are seeking a solutions-driven Customer Service Representative to support our operations in Bellevue, WA. In this contract role, the Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate is a skilled communicator who thrives on helping others and delivering exceptional service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and helpful manner.</li><li>Provide accurate information about products, services, policies, and troubleshooting steps as needed.</li><li>Resolve customer complaints and concerns by identifying solutions and ensuring customer satisfaction.</li><li>Log and maintain customer interactions and case records in customer relationship management (CRM) systems.</li><li>Escalate unresolved issues to the appropriate team members or departments as necessary.</li><li>Follow company policies and procedures to meet customer service standards and expectations.</li><li>Assist with account management tasks, such as updating contact information and processing service requests.</li><li>Collaborate with internal teams to ensure seamless communication and execution of customer solutions.</li><li>Stay updated on product knowledge, system changes, and service protocols to provide accurate support.</li></ul><p><br></p>

<ul><li>Prior experience in a customer service role is preferred but not required.</li><li>Excellent communication skills, both verbal and written, with a customer-focused attitude.</li><li>Strong problem-solving abilities and the capacity to remain calm under pressure.</li><li>Familiarity with CRM systems and office productivity tools such as Microsoft Office Suite (Word, Outlook).</li><li>Ability to manage multiple tasks and prioritize effectively in a dynamic environment.</li><li>High attention to detail and commitment to providing exceptional customer experiences.</li></ul>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>