We are looking for a Collections Specialist to join our team in Puyallup, Washington. This long-term contract position is ideal for someone who is detail-oriented and excels at customer service and account management. The role requires handling a variety of collections and credit-related tasks while maintaining a high level of efficiency in challenging situations. Responsibilities: • Provide comprehensive support for collections functions, including assisting credit operations when necessary. • Address customer inquiries related to account balances and payment processing, including credit card transactions. • Process payments accurately and maintain detailed records using data entry tools. • Resolve customer concerns by providing invoices, account statements, and updated account information. • Respond to customer calls regarding payment discrepancies, missing credits, or account holds. • Identify and resolve account issues, including setting up new customer cash accounts as required. • Perform clerical duties such as distributing mail and processing resale permits. • Send necessary documentation to customers, including W9 forms and organizational information. • Update account statuses and manage administrative tasks, such as placing accounts on hold. • Handle customer interactions with professionalism, including de-escalating conflicts with empathy and efficiency.

• Proven customer service skills, particularly in handling challenging interactions. • Proficiency in data entry and familiarity with financial or collections systems. • Strong organizational abilities, including the accurate distribution of documentation. • Knowledge of collections processes and experience managing customer payments. • Resilience and adaptability to manage stressful situations effectively. • Familiarity with SAP S/4HANA or similar customer service software. • Technical proficiency to support account management and administrative functions. • Ability to collaborate with internal teams to ensure seamless account operations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Puyallup, WA
onsite
Temporary
28.50 - 33.00 USD / Hourly
We are looking for a Collections Specialist to join our team in Puyallup, Washington. This long-term contract position is ideal for someone who is detail-oriented and excels at customer service and account management. The role requires handling a variety of collections and credit-related tasks while maintaining a high level of efficiency in challenging situations. Responsibilities: • Provide comprehensive support for collections functions, including assisting credit operations when necessary. • Address customer inquiries related to account balances and payment processing, including credit card transactions. • Process payments accurately and maintain detailed records using data entry tools. • Resolve customer concerns by providing invoices, account statements, and updated account information. • Respond to customer calls regarding payment discrepancies, missing credits, or account holds. • Identify and resolve account issues, including setting up new customer cash accounts as required. • Perform clerical duties such as distributing mail and processing resale permits. • Send necessary documentation to customers, including W9 forms and organizational information. • Update account statuses and manage administrative tasks, such as placing accounts on hold. • Handle customer interactions with professionalism, including de-escalating conflicts with empathy and efficiency.
2025-09-29T19:48:47Z