We are looking for experienced and dedicated Customer Service Representatives to join our team in Baltimore, Maryland. In this long-term contract position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and concerns are handled efficiently. This role is ideal for individuals who thrive in fast-paced environments and excel at communication and problem-solving. Responsibilities: • Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and accuracy. • Maintain detailed and organized customer records by performing data entry tasks and updating information as needed. • Resolve customer issues by identifying solutions and ensuring timely follow-up. • Provide clear and concise information on services, policies, and procedures to customers. • Collaborate with team members and other departments to address complex customer concerns. • Meet or exceed performance metrics, including call handling time and customer satisfaction scores. • Adhere to company guidelines and protocols to ensure compliance and quality service. • Manage multiple tasks simultaneously while maintaining a high level of attention to detail. • Participate in training sessions to stay updated on service offerings and best practices.

• Minimum of 1 year of experience in a customer service or call center role. • Proficiency in data entry and maintaining accurate records. • Strong ability to handle inbound calls and provide solutions to customer inquiries. • Excellent verbal and written communication skills. • Familiarity with call center operations and customer service principles. • Ability to work in a fast-paced environment and manage multiple priorities. • High attention to detail and organizational skills. • Proficiency with basic computer applications and CRM systems.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Baltimore, MD
onsite
Temporary
16.15 - 17.00 USD / Hourly
We are looking for experienced and dedicated Customer Service Representatives to join our team in Baltimore, Maryland. In this long-term contract position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and concerns are handled efficiently. This role is ideal for individuals who thrive in fast-paced environments and excel at communication and problem-solving. Responsibilities: • Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and accuracy. • Maintain detailed and organized customer records by performing data entry tasks and updating information as needed. • Resolve customer issues by identifying solutions and ensuring timely follow-up. • Provide clear and concise information on services, policies, and procedures to customers. • Collaborate with team members and other departments to address complex customer concerns. • Meet or exceed performance metrics, including call handling time and customer satisfaction scores. • Adhere to company guidelines and protocols to ensure compliance and quality service. • Manage multiple tasks simultaneously while maintaining a high level of attention to detail. • Participate in training sessions to stay updated on service offerings and best practices.
2026-02-06T17:33:41Z