2026 Salary Guide: Trends for Administrative and Customer Service Jobs in Canada

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Many administrative assistants, receptionists, office administrators, and other customer service workers, have experienced a dynamic shift in their role, in the last five years. From hybrid work to workplace digital transformation, the administrative and customer service role has evolved. This article will give employers and job seekers insights into 2026 salary and compensation trends for the administrative and customer service industry, drawing on exclusive data from the 2026 Canada Salary Guide from Robert Half.

2026 Salary trends for administrative and customer service jobs

Digital transformation
Demand for compensation
In-demand administrative and customer service jobs
Top certifications and skills
Additional resources
Other industry insights

Digital transformation

AI and technology continues to change how administrative and customer service teams work and it's also shaping salary expectations going into 2026. New research from Robert Half’s 2026 Canada Salary Guide, shows that 87 per cent of administrative and customer support departments plan to take on major digital transformation projects in the next two years, with the target to improve how work gets done and boost overall productivity.

To support these changes, 44 per cent of department leaders say they’re ready to offer higher pay for roles that help drive tech upgrades, aligning with the 35 per cent that said technology modernization is one of their most important goals right now. For employers, this means offering competitive compensation to attract talent with the right digital skills. For job seekers, it’s a sign that tech know-how can lead to better job opportunities and stronger earning potential.

Demand for compensation

Administrative roles and customer support specialists are no longer limited to routine tasks. Many professionals in Canada are now expected to support strategic planning and contribute to broader business operations. As responsibilities expand, so do the skills required. Employers are increasingly looking for candidates who combine strong interpersonal abilities (traditionally sought after skills in administrative and customer support roles) with adaptability to new technologies. Those who are able to have a mix of both skill-sets, are commanding higher salaries. You can explore how these evolving expectations are reflected in the 2026 Canada Salary Guide.

Human oversight remains essential, even as automation is changing how administrative work gets done. This is especially true when it comes to reviewing and auditing AI-driven processes. Many hiring managers are prioritizing candidates who actively upskill to stay relevant in this shifting landscape. If you're curious about how your experience and skills stack up, use the 2026 Salary Calculator to see what salary and compensation you could expect in today’s market.

In-demand administrative and customer support jobs

Looking to hire or explore your next career move? These are some of the most in-demand roles in the field. Click each job title to view national salary ranges and insights:

Administrative assistant salary

Property management assistant salary

Executive assistant salary

Customer service manager salary

Operations manager salary

Office manager salary

Receptionist salary

Discover more Administrative and Customer Support salaries in the 2026 Canada Salary Guide