We are looking for an experienced Customer Service Representative to join our team in Brampton, Ontario. This is a Contract to permanent position, offering an exciting opportunity to work with a leading label manufacturer in the beauty and healthcare industry. In this role, you will play a key part in supporting the sales team, assisting with order management, and ensuring excellent customer service.<br><br>Responsibilities:<br>• Process and manage customer orders efficiently and accurately.<br>• Collaborate closely with the purchasing department to ensure timely fulfillment of orders.<br>• Provide support to the sales team by handling administrative tasks and client inquiries.<br>• Assist the Customer Service Director and sales team in their absence to ensure smooth operations.<br>• Utilize Microsoft Excel to create and manage spreadsheets for data tracking and reporting.<br>• Respond to customer inquiries through email and phone, ensuring timely and detail-oriented communication.<br>• Schedule appointments and maintain organized records of interactions.<br>• Handle inbound and outbound calls to address customer needs and provide solutions.<br>• Perform data entry tasks with precision to maintain accurate records of transactions.
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
We are looking for a dynamic Vice President of Operations and Customer Experience to join our leadership team in Richmond Hill, Ontario. This role is integral to shaping and implementing strategies that drive operational efficiency and deliver exceptional customer experiences. The successful candidate will oversee multiple departments, including claims operations, dealer support, and field services, to ensure a seamless service experience for both customers and dealer partners. With a focus on the automotive industry, this position requires a blend of strategic vision and hands-on leadership to support business growth and elevate brand loyalty.<br><br>Responsibilities:<br>• Develop and execute strategies to align customer experience and operational goals with overall business objectives.<br>• Provide leadership and guidance to teams responsible for claims operations, dealer support, and field services.<br>• Collaborate with senior leadership to identify opportunities for improving operational efficiency and customer satisfaction.<br>• Oversee claims operations to ensure compliance, streamlined processes, and a high-quality customer experience.<br>• Implement and refine operational procedures to enhance dealer and field support services.<br>• Manage departmental budgets effectively, using data insights to drive impactful decisions.<br>• Utilize customer feedback tools to gather insights and implement actionable improvements.<br>• Foster strong relationships with dealer clients and field sales teams to identify service enhancement opportunities.<br>• Promote a customer-first culture across all departments and levels of the organization.<br>• Establish and monitor key performance indicators (KPIs) to measure operational success and identify areas for improvement.
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
<p>Robert Half is looking for a dedicated Supply Chain Coordinator to join our team in Toronto, Ontario. In this role, you will focus on managing and expanding key product lines within the steel industry while fostering strong client relationships. You will also collaborate with offshore offices to ensure effective communication and alignment on strategic objectives. </p><p><br></p><p>Responsibilities:</p><p>• Oversee supply chain processes for steel products, ensuring efficient management and coordination with the team.</p><p>• Coordinate and monitor supply chain operations to ensure timely delivery of materials and products.</p><p>• Build and strengthen relationships with customers to drive business growth and retention.</p><p>• Identify and pursue opportunities to promote and develop new business initiatives.</p><p>• Manage inventory levels to meet production and distribution needs while minimizing costs.</p><p>• Track shipments and address any issues in transit to ensure on-time delivery.</p><p>• Maintain open communication channels with international offices and internal departments to align on strategic goals.</p><p>• Conduct research to explore new products and assess potential clients or avenues for expansion.</p><p>• Organize and participate in regular business meetings with customers to discuss opportunities and market trends.</p><p>• Visit clients to strengthen relationships and analyze emerging market demands.</p><p>• Support management by preparing data reports, presentation materials, and executing tasks related to new projects.</p><p>• Ensure compliance with company policies, regulations, and industry standards.</p><p>• Collaborate with internal teams (logistics, production, customer service) to align supply chain activities with business objectives.</p><p>• Proactively identify potential supply chain risks and work to mitigate them.</p><p>• Assist in contract negotiations with suppliers to secure favorable terms and pricing.</p>
The Business Assistant reports directly to VP of Personal Insurance Pricing and is responsible for supporting the day-to-day administration requirements of the senior Personal Insurance Pricing leadership team and the support of requests for the Head Office Personal Insurance team’s shared services administration team. The successful candidate will be responsible for the provision of administrative support including calendar and inbox management, expense report management, travel booking, system access requests, onboarding/offboarding of new hires, event planning/onsite coordination and other associated duties. <br> Description for Internal Candidates What can you expect in this role? The Business Assistant reports directly to VP of Personal Insurance Pricing and is responsible for supporting the day-to-day administration requirements of the senior Personal Insurance Pricing leadership team and the support of requests for the Head Office Personal Insurance team’s shared services administration team. The successful candidate will be responsible for the provision of administrative support including calendar and inbox management, expense report management, travel booking, system access requests, onboarding/offboarding, event planning/onsite coordination and other associated duties. • Manages the VP, Personal Insurance Pricing’s calendar and inbox in all coordination of meetings, managing multiple conflicting meetings and necessary resources, booking and scheduling meetings with internal and external clients, expense report management, deadlines and approvals. Coordinates and books for VP, Personal Insurance Pricing's local and international travel • Assists the senior Personal Insurance Pricing leadership team with administrative functions • Supports system access, onboarding/offboarding and other administrative requests for the Head Office Personal Insurance team’s shared services administration team. • Event planning /onsite coordination for the Personal Insurance & Sonnet teams in the Montreal Office and other associated duties as a member of the Personal Insurance Employee Experience Committee. • Provides coding of invoices and forwards onto appropriate approval authority • Other duties as assigned, including supporting other Personal Insurance functions in the Montreal office
We are looking for an experienced Scheduling Manager to oversee the coordination and dispatch of technicians in a dynamic and fast-paced environment. This role involves leading a small team while ensuring operational efficiency and exceptional service delivery. If you thrive in an entrepreneurial setting and have a passion for optimizing processes, this position offers the opportunity to make a significant impact.<br><br>Responsibilities:<br>• Coordinate and manage the scheduling and dispatch of technicians to ensure timely and efficient service delivery.<br>• Supervise daily operations, including workflow optimization, resource allocation, and overall operational efficiency.<br>• Lead, mentor, and support a team of two direct reports while fostering a positive and productive work environment.<br>• Monitor and analyze key performance indicators (KPIs) to ensure service quality and client satisfaction.<br>• Implement process improvements to enhance reliability and streamline operational procedures.<br>• Collaborate with senior leadership on strategic planning, resource management, and budgetary decisions.<br>• Ensure compliance with company policies, safety standards, and service protocols.<br>• Develop and maintain relationships with clients to uphold high service standards and address any concerns.<br>• Provide training and support to staff on operational processes and tools.<br>• Contribute to the overall growth and success of the organization by driving operational excellence.
We are looking for a detail-oriented Sales Administrator to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will play a vital part in ensuring the smooth execution of sales and trade agreements, handling administrative tasks, and supporting logistical operations. This position requires collaboration with both internal teams and external partners to ensure efficient order processing, documentation, and customer service.<br><br>Responsibilities:<br>• Process customer orders and input relevant data into internal systems with accuracy.<br>• Prepare and manage sales and purchase contracts, along with associated documentation.<br>• Issue invoices and oversee accounts receivable and payable to ensure timely transactions.<br>• Coordinate logistics operations, including customs documentation, truck scheduling, and shipment tracking.<br>• Address customer inquiries and resolve basic issues to maintain satisfaction.<br>• Monitor inventory levels, identify discrepancies, and report findings to management.<br>• Assist in preparing credit applications, tracking credit limits, and managing overdue accounts.<br>• Organize and maintain confidential documents under the guidance of the General Manager.<br>• Support monthly inventory reporting and contribute to the preparation of business intelligence reports.<br>• Provide backup assistance to other contract administrators during absences and support the team with ad-hoc assignments.
<p>Our client a medium sized public accounting firm is looking for an experienced Audit Manager to join their team in Scarborough, Ontario. In this leadership role, you will oversee a range of assurance, accounting, tax, and advisory services, ensuring exceptional client satisfaction. As a key contributor to the firm’s growth, you will lead a functional area, guide team members, and foster strong relationships through effective mentorship and collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of clients, maintaining high service standards and supporting the firm’s objectives.</p><p>• Review tax, audit, and assurance files for clients across various industries and non-profit organizations, ensuring compliance with firm standards.</p><p>• Oversee multiple engagements simultaneously, demonstrating strong project management skills to deliver quality results within deadlines and budgets.</p><p>• Collaborate with the partner team to contribute to the development and execution of the firm’s business plan.</p><p>• Prepare realistic budgets and quotes for new client engagements, ensuring profitability and feasibility.</p><p>• Lead and oversee teams during assurance engagements, providing guidance and maintaining high-quality deliverables.</p><p>• Communicate effectively with clients, government agencies, partners, and team members to ensure seamless collaboration.</p><p>• Mentor and train team members to support their technical growth and career development.</p><p>• Promote the firm’s services to drive business development and overall growth.</p><p>• Participate in leadership activities such as performance reviews, recruitment efforts, and fostering a positive team environment.</p>
<p>We are looking for a dedicated Mailroom Assistant to join a team in Etobicoke, Ontario on a contract basis. In this role, you will play an essential part in ensuring the smooth operation of mailroom processes and supporting our financial services organization. The ideal candidate will have strong organizational skills, attention to detail, and the ability to collaborate effectively with team members and external partners.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing mail, ensuring timely and accurate distribution within the organization.</p><p>• Prepare packages for shipping by verifying contents, labeling, and coordinating with courier services.</p><p>• Maintain and organize mailroom supplies and equipment to ensure operational efficiency.</p><p>• Collaborate with internal departments to manage mail-related inquiries and resolve any issues.</p><p>• Sort and distribute mail to designated departments or individuals in accordance with established procedures.</p><p>• Monitor mailroom processes and suggest improvements for better efficiency.</p><p>• Assist with general office tasks, such as filing, document scanning, and data entry.</p><p>• Ensure compliance with company policies and procedures related to mail handling and security.</p><p>• Provide excellent customer service to both internal and external stakeholders.</p><p>• Support the team with additional administrative tasks as needed.</p>
<p>Our client in Mississauga is seeking a highly organized and detail-oriented <strong>Accounts Receivable Clerk</strong> to join their team. In this role, you’ll be responsible for managing collections, reconciling customer accounts, and addressing billing discrepancies, with a primary focus on large chain accounts. This position is perfect for a professional with strong organizational skills, problem-solving abilities, and a commitment to delivering exceptional customer service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Payment Processing & Collections:</strong></p><ul><li>Accurately process and apply customer payments in the system.</li><li>Manage collections and follow up on outstanding balances with large chain accounts, ensuring timely resolution.</li></ul><p><strong>Invoicing & Dispute Resolution:</strong></p><ul><li>Handle invoicing and customer communication through online portals, ensuring professional and effective interactions.</li><li>Investigate and resolve billing discrepancies efficiently to maintain customer satisfaction.</li></ul><p><strong>Account Reconciliation:</strong></p><ul><li>Reconcile and clear deductions from customer accounts, ensuring accurate financial records.</li><li>Perform detailed account reconciliations to identify and resolve inconsistencies.</li></ul><p><strong>Customer Communication:</strong></p><ul><li>Serve as the point of contact for customers to address payment-related concerns and inquiries.</li><li>Build and maintain strong customer relationships through professional, clear, and effective communication.</li></ul><p><strong>Record-Keeping & Accuracy:</strong></p><ul><li>Maintain accurate records of all transactions, reconciliations, and account activities.</li><li>Ensure adherence to company policies and procedures in all accounts receivable functions.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Etobicoke, Ontario. In this long-term contract position, you will play a pivotal role in managing outstanding accounts and ensuring timely payments from clients across a global customer base. If you thrive in a fast-paced environment and excel in resolving payment issues, this role offers an excellent opportunity to showcase your expertise.<br><br>Responsibilities:<br>• Manage accounts with overdue balances, ranging from 30 to 365 days past due, ensuring timely follow-up and resolution.<br>• Conduct manual outbound calls to clients to discuss payment arrangements and address outstanding invoices.<br>• Collaborate with global customers, primarily focusing on accounts in specific regions, to recover outstanding payments.<br>• Analyze customer accounts and payment histories to determine effective collection strategies.<br>• Utilize JD Edwards EnterpriseOne to track, update, and maintain accurate records of collections activities.<br>• Provide training and guidance to team members on collection processes and system usage as needed.<br>• Address customer inquiries and disputes regarding payments, delivering exceptional customer service.<br>• Ensure compliance with company policies and legal regulations throughout the collections process.<br>• Prepare regular reports on collection activities, progress, and challenges for management review.<br>• Work closely with internal teams to resolve discrepancies and improve collection operations.
<p>We are looking for a dedicated Operations Specialist to join our team in Toronto, Ontario. In this long-term contract role, you will play a key part in optimizing operational processes and ensuring seamless workflow management. This is a great opportunity to contribute your expertise in data processing, customer service, and enterprise systems to drive efficiency and support organizational goals.</p><p><br></p><p><br></p><p><strong>Job Responsibilities: </strong></p><p>● Understanding the basic business and store operations, as well as the business & store structures, Effectively & efficiently compile data base of store information</p><p>● Responsible for weekly and monthly information creation for stores and store operations team</p><p>● Managing Company wide tasks, following through until completions cross-functionally</p><p>● Flexibly adopt the information depending on the business needs</p><p>● Develop the routine communication cross-functionally to achieve the goals.</p><p>● Manage and ensuring customer facing store information, most up to date</p><p>● Acquire the data analyses skills and reflect to the information and communication for the future</p><p>● Review business reports to identify future focus points</p><p>● Meet deadlines, leading internal teams, accurately provide information in details, but understanding the priorities</p><p><br></p>
<p>We are seeking an experienced Accounting Manager to lead our accounts receivable operations and team in Markham, Ontario. This role involves managing daily financial processes, mentoring team members, and ensuring accuracy and efficiency in AR activities. The ideal candidate will have solid expertise in accounts receivable, invoicing, and general ledger, while fostering a supportive and collaborative work environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and support the accounts receivable team to ensure smooth daily operations.</li><li>Manage AR tasks like invoicing, credit memos, and trial balance preparation.</li><li>Ensure general ledger accounts are accurately applied and reconciled.</li><li>Mentor and coach team members to encourage growth and success.</li><li>Monitor attendance and enforce company policies.</li><li>Collaborate with senior finance leaders to achieve department and company goals.</li><li>Handle collections and respond to customer inquiries efficiently.</li><li>Use accounting software to streamline and improve workflows.</li><li>Maintain an approachable leadership style to promote teamwork and engagement.</li><li>Ensure compliance with financial regulations and industry best practices.</li></ul><p><br></p>
<p>We are seeking a highly organized and detail-oriented <strong>Senior Accountant</strong> to join our team. In this role, you will oversee key accounting functions, including accounts payable (AP), accounts receivable (AR), general ledger (GL), and reconciliations. You will also play a critical role in preparing financial statements, assisting with budget planning, coordinating audits, and developing strategies to optimize the organization’s financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Manage general accounting functions: AP, AR, GL, and reconciliations.</li><li>Prepare accurate monthly, quarterly, and annual financial statements for leadership, stakeholders, and funding agencies.</li><li>Develop and implement accounting policies and procedures.</li><li>Assist with budget preparation, financial planning, and reporting.</li><li>Coordinate audits and tax filings with external auditors and consultants.</li><li>Collaborate with the leadership team to develop financial strategies that streamline operations, improve programs, and reduce costs.</li><li>Conduct financial forecasts and risk analysis while providing recommendations to address opportunities and challenges.</li><li>Ensure accurate inventory valuations and perform inventory cost analysis.</li><li>Prepare and maintain reconciliations for inventory accounts.</li><li>Support the Financial Controller and other departments with accounting-related tasks.</li></ul><p><br></p>
We are looking for a detail-oriented and organized Data Entry Clerk to join our automotive industry team in Markham, Ontario. This is a long-term contract position that requires working on-site five days a week, with potential flexibility after the initial training period. If you have strong data entry skills and enjoy working in a fast-paced environment, this opportunity could be a great fit for you.<br><br>Responsibilities:<br>• Accurately input and verify data such as insurance documents, void cheques, and loan agreements into the funding system.<br>• Ensure all required documentation, including signatures and certificates, is complete and properly classified.<br>• Handle incoming dealer inquiries through a general inquiry line, providing assistance or redirecting calls as needed.<br>• Maintain a high level of accuracy while processing a large volume of data and completing tasks promptly.<br>• Collaborate with supervisors to address any discrepancies or issues related to data entry.<br>• Organize and manage digital files to ensure data is easily accessible and well-structured.<br>• Support the team by managing hundreds of batches in the queue with efficiency and attention to detail.<br>• Utilize software tools such as Microsoft Excel and Word to perform tasks effectively.
We are looking for an experienced Accreditation Coordinator to join our team on a long-term contract basis in Markham, Ontario. In this role, you will oversee and manage the accreditation process for our long-term care home, ensuring compliance with accreditation standards and provincial regulations. By collaborating with leadership, staff, residents, and families, you will play a vital role in fostering a culture of continuous improvement and excellence in resident care.<br><br>Responsibilities:<br>• Develop and execute a comprehensive accreditation work plan and timeline.<br>• Act as the primary liaison with accreditation organizations and other external stakeholders.<br>• Coordinate self-assessments, evidence submissions, and Required Safety Practices (RSPs) for accreditation readiness.<br>• Ensure policies, procedures, and practices align with current accreditation standards and regulations.<br>• Collect, organize, and maintain documentation and evidence required for accreditation surveys.<br>• Prepare reports, presentations, and briefing materials for leadership teams, councils, and the Board.<br>• Support various departments in implementing quality improvement methodologies and tracking progress on key indicators.<br>• Engage staff, residents, families, and councils in accreditation activities through education and communication.<br>• Coordinate logistics for on-site surveys, including scheduling, interviews, and documentation access.<br>• Facilitate post-survey follow-ups by monitoring progress and embedding recommendations into ongoing policies and training.
We are looking for a detail-oriented and bilingual Contract Coordinator to join our team on a contract basis in Markham, Ontario. In this role, you will play a key part in ensuring the accurate processing and verification of lease and loan contracts. This is an excellent opportunity for someone with strong administrative and communication skills who thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Review and process lease and loan contracts with a high level of accuracy.<br>• Verify incoming documents to ensure all details are complete and correct.<br>• Cross-check contract terms and numerical information against provided documentation.<br>• Communicate with dealers via phone and email to address and resolve discrepancies.<br>• Provide reception coverage once a week as part of your role.<br>• Collaborate with internal teams to ensure smooth contract processing.<br>• Adhere to company policies and compliance standards during all contract-related activities.<br>• Maintain organized records of processed contracts for auditing purposes.
<p>We are seeking a highly organized and detail-oriented <strong>Senior Accountant</strong> to join our team. In this role, you will oversee key accounting functions, including accounts payable (AP), accounts receivable (AR), general ledger (GL), and reconciliations. You will also play a critical role in preparing financial statements, assisting with budget planning, coordinating audits, and developing strategies to optimize the organization’s financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Manage general accounting functions: AP, AR, GL, and reconciliations.</li><li>Prepare accurate monthly, quarterly, and annual financial statements for leadership, stakeholders, and funding agencies.</li><li>Develop and implement accounting policies and procedures.</li><li>Assist with budget preparation, financial planning, and reporting.</li><li>Coordinate audits and tax filings with external auditors and consultants.</li><li>Collaborate with the leadership team to develop financial strategies that streamline operations, improve programs, and reduce costs.</li><li>Conduct financial forecasts and risk analysis while providing recommendations to address opportunities and challenges.</li><li>Ensure accurate inventory valuations and perform inventory cost analysis.</li><li>Prepare and maintain reconciliations for inventory accounts.</li><li>Support the Financial Controller and other departments with accounting-related tasks.</li></ul><p><br></p>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>We are seeking an experienced and strategic leader to join our team as the Director of Finance Operations and Client Services. This multifaceted role combines oversight of financial operations and client services, with a focus on ensuring accurate accounting processes, maximizing the use of financial software systems, and delivering exceptional service to internal and external stakeholders. The ideal candidate will bring a blend of technical expertise, leadership acumen, and a passion for optimizing financial workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Financial Operations Management:</strong></p><ul><li>Oversee and ensure the timely and accurate processing of accounts payable and accounts receivable functions.</li><li>Supervise billing operations to guarantee precise invoicing and efficient payment processing.</li><li>Lead the audit process to ensure compliance with financial regulations and uphold the integrity of financial records.</li><li>Manage the implementation and utilization of accounting software systems such as 3M, ADP - Financial Services, Concur, and CRM to streamline and optimize workflows.</li></ul><p><strong>Client Services Coordination:</strong></p><ul><li>Collaborate with client services teams to address financial inquiries and improve customer satisfaction.</li><li>Monitor customer accounts, assess account statuses, and execute appropriate actions based on findings.</li><li>Oversee customer credit application processes to ensure accuracy, efficiency, and adherence to company policies.</li><li>Maintain detailed and accurate customer credit records to establish and update financial histories.</li></ul><p><strong>Strategic Leadership:</strong></p><ul><li>Direct and enhance accounting functions, including financial reporting and compliance, to align with organizational objectives.</li><li>Act as a key liaison between departments, facilitating communication and driving collaboration between financial and client service teams.</li><li>Foster continuous improvements across financial operations and software system implementations to improve efficiency and accuracy.</li></ul><p>This leadership role offers an exciting opportunity to make a profound impact within a dynamic and fast-paced organization. If you have a proven track record of success in overseeing financial operations, leveraging accounting software solutions, and delivering exceptional client service, we encourage you to apply for this strategic position.</p>
<p>Our client, a growing service company in Oakville, is seeking an Accounting Analyst to join their finance team. This is an exciting opportunity for a detail-oriented professional with a strong background in high-volume Accounts Receivable (AR), collections, and financial reconciliations.</p><p><br></p><p>If you thrive in a fast-paced environment and enjoy working with numbers, problem-solving, and collaborating with cross-functional teams, this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>· Accounts Receivable (AR) & Collections – 80%</p><p>· Manage high-volume AR transactions (3,500+ invoices per month).</p><p>· Oversee and execute collections processes, ensuring timely payments from customers.</p><p>· Monitor aging reports and proactively follow up on outstanding balances.</p><p>· Investigate and resolve discrepancies related to payments and invoices.</p><p>· Accounts Payable (AP) Support – 10%</p><p>· Process low-volume AP transactions, including vendor payments and approvals.</p><p>· Assist in reviewing and coding invoices for accuracy and compliance.</p><p>· Month-End Close & Reconciliations – 10%</p><p>· Assist with bank and account reconciliations, ensuring accuracy in financial reporting.</p><p>· Support journal entries and financial reporting as part of month-end close.</p><p>· Work closely with the finance team to improve processes and reporting efficiency.</p>
<p>Are you a skilled finance professional with a talent for leadership, strategic analysis, and process improvement? Do you thrive in complex, multi-site environments and seek an opportunity to contribute to a dynamic organization? Our client is looking for a <strong>Finance & Administration Controller</strong> to join their team and drive financial and operational success.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><p> </p><p><strong>Financial Supervision</strong></p><ul><li>Supervise the accounting closing process, including journal entries and account reconciliations.</li><li>Prepare, analyze, and present financial statements, management reports, budgets, and performance dashboards.</li><li>Manage cash flow, banking relationships, and negotiate lines of credit and other financial agreements.</li></ul><p><strong> Strategic Analysis and Planning</strong></p><ul><li>Collaborate with department managers to manage budget forecasts.</li><li>Analyze the company's financial performance and propose recommendations to optimize profitability and efficiency.</li><li>Develop and implement financial policies and procedures aligned with strategic objectives.</li></ul><p><strong> Leadership and Team Management</strong></p><ul><li>Recruit, train, and coach accounting personnel.</li><li>Evaluate team performance, set objectives, and manage schedules and priorities.</li><li>Promote a strong corporate culture based on organizational values.</li></ul><p><strong> Compliance and Risk Management</strong></p><ul><li>Ensure compliance with accounting, tax, and regulatory standards.</li><li>Oversee insurance coverages (e.g., civil liability, commercial) and assess risks.</li><li>Coordinate internal and external audits to ensure operational integrity.</li></ul><p><strong> Process Improvement and Digitalization</strong></p><ul><li>Actively participate in ERP implementation for the finance department.</li><li>Standardize and simplify accounting processes across various branches in Canada.</li></ul><p><strong> Administrative Supervision</strong></p><ul><li>Supervise activities related to special events.</li><li>Manage business travel and oversee all administrative functions, including lease renewals, rental contracts, purchasing, customer support, and more.</li></ul><p><strong> Other Duties</strong></p><ul><li>Stay current with accounting and tax laws, regulations, and standards.</li><li>Perform additional tasks as required by the immediate supervisor.</li></ul><p><br></p>
<p>We are looking for an experienced Senior Accountant and Manager to join a well-established accounting firm in Trenton, Ontario. This role is ideal for a motivated individual with a strong background in audits, reviews, and tax services who thrives in a client-focused environment. You will play a vital role in delivering comprehensive accounting solutions to owner-managed businesses.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review financial statements, ensuring accuracy and compliance with accounting standards.</p><p>• Conduct audits, reviews, and Notice to Reader engagements for a variety of clients.</p><p>• Manage corporate and personal tax filings, providing expert guidance on tax planning and compliance.</p><p>• Build and maintain strong relationships with business owners to understand their needs and provide tailored advice.</p><p>• Oversee client accounts, including monitoring transactions and balances to ensure financial health.</p><p>• Address audit findings, providing recommendations for improvement and implementing solutions.</p><p>• Lead audit engagements, coordinating with team members to deliver high-quality results.</p><p>• Collaborate with internal and external stakeholders to support the growth and success of clients' businesses.</p><p>• Ensure all financial records are organized and up-to-date, adhering to regulatory requirements.</p><p>• Provide innovative strategies to clients, helping them optimize their financial operations and achieve growth.</p>
