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Effective HR solutions for luxury retailer
Our client, a luxury Canadian retailer, was looking for a coordinator to support its human resources team during an extended leave of absence.
The position was a critical hire, because the position that they were looking to staff was the first point of contact for anyone requesting HR support from any of the company’s retail locations nationwide, with thousands of employees submitting as many as 200 requests per day.
The company initially brought in a temporary replacement through another staffing firm who struggled meeting the demands of the role given the high volume of requests.
Robert Half’s ACS talent solutions recruiting professionals met with representatives from both the retailer’s local and corporate teams to identify the client’s needs and determine the skills and level of experience necessary for someone stepping into the role.
This level of research helped the team identify skilled professionals with the experience and work history needed to hit the ground running once placed in the role.
The candidate placed by Robert Half fit seamlessly with the client’s HR department and exceeded the expectations of the team’s manager.
The retailer immediately benefited from once again having a dedicated worker who could direct the considerable volume of support requests its HR team received daily to the appropriate parties.
Efficient staffing for hospital’s immunization project
A large Toronto-based hospital needed administrative support immunizing and updating the records of approximately 3,000 staff during their annual flu clinic, which began in October and ended in November.
To meet their goal and keep the project on track, the hospital needed to staff approximately half a dozen one-month administrative positions within a tight time frame.
Robert Half was able to quickly identify and secure seven administrative professionals to help support the hospital’s immunization records project.
To meet the client’s request, we drew from a deep pool of administrative talent using a mix of existing professionals and candidates identified by staffing professionals who combined their skills with our in-house AI platform that helps match employer needs with candidate skills.
With their exceptional administration, communication, and customer service experience, the contract talent hit the ground running and completed their assigned tasks within one month.
The client was able to find the talent and staffing support they needed to help complete the immunization project and update their records within a narrow time frame.
This marked the second year in a row that Robert Half supported the hospital’s annual flu clinic, underscoring Robert Half’s ability to consistently partner with its clients.
On-site project and customer support
An HVAC software management firm was experiencing rapid growth and needed to scale its operations to meet increasing demand. The company faced unique hiring challenges, requiring administrative and customer support professionals with highly specialized skill sets. These roles demanded not only technical aptitude but also strong communication skills and the ability to work in a fast-paced, service-oriented environment.
Robert Half partnered closely with the client to understand the nuances of their hiring needs and develop a tailored recruitment strategy. Our team recommended a multi-pronged approach that included targeting recent college graduates with relevant academic backgrounds and offering competitive starting salaries and referral bonuses to attract qualified candidates.
We also leveraged our extensive talent network to identify individuals with prior experience in administrative support, scheduling, and customer service, particularly those familiar with technical or field service environments. This strategy enabled us to quickly source and place candidates who could contribute immediately and grow with the organization.
Through this collaboration, Robert Half successfully placed a team of 20 professionals to provide essential office support, manage appointment scheduling, and expand the company’s network of HVAC technicians. In addition, we recruited over 10 customer service representatives to assist clients with recalled equipment, ensuring timely and effective resolution of service issues.
The quality and reliability of the talent we delivered led to the establishment of an exclusive, ongoing relationship with the client. Our ability to consistently meet their evolving staffing needs has positioned the company for continued operational success and customer satisfaction.
