Administrative and customer support managers’ hiring plans in 2025
In the second half of 2025, what are the key hiring focuses for administrative and customer support managers?
65 per cent are geared towards hiring new staff for permanent roles
29 per cent are concentrated on backfilling permanent roles left vacant
82 per cent struggle to find skilled talent
Strategic priorities for the remainder of 2025
For administrative and customer support leaders, the second half of 2025 is all about strategic advancements in the below areas.
Top priorities for permanent staff:
Technology upgrades or integration
Customer satisfaction
Data analytics for performance management
Top priorities for contract staff:
Improving time to resolution
Quality assurance
Cybersecurity and data privacy
Contract talent trends – admin and customer support
Two thirds – 66 per cent – of Canadian administrative and customer support managers plan to boost their workforce flexibility by integrating more contract talent during the second half of the year. This strategic shift is not just about meeting immediate staffing needs; it's about bringing in specialized skills for key jobs that are pivotal in today’s market.
According to these managers, the top benefits of engaging contract talent include:
Flexibility in scaling their workforce
Faster staffing for critical roles
Access to specialized skills or expertise
Cost savings compared to permanent hires
Data methodology
The surveys cited were developed by Robert Half and conducted by an independent research firm. Results may not total 100% due to rounding or allowing for multiple responses. Respondents included executives, hiring managers from small (10-99 employees), midsize (100-999 employees) and large (1,000-plus employees) businesses in private, publicly listed and public sector organizations across Canada.
Over 420,000 new positions from more than 5,400 unique independent job boards and company websites provided by TextKernel are represented in our analysis of in-demand roles, including 6,300-plus placements from Robert Half. This dataset includes roles across the finance and accounting, technology, marketing and creative, legal, administrative and customer support, and human resources professions.
