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Call Centre Specialist

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner. Provide information about products or services. Resolve customer inquiries and complaints. Accurately record customer information and interactions in the CRM system. Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist
45250 - 56500
Low
45250
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
51250
The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.
High
56500
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Service Manager 78750 87000 101750 Senior Customer Service Specialist 61000 67750 74250 Customer Service Specialist 56250 58500 61750 Call Centre Manager 70500 80500 92500 Senior Call Centre Specialist 55250 61000 69500

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.