2 results for Call Centre Specialist jobs

Customer Service Representative

Bolton, ON
onsite
Contract / Temporary
25 - 26 CAD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Bolton, Ontario on a Contract basis. In this role, you will support customers through phone and email communication, process orders accurately, and help maintain a high standard of service in a fast-paced environment. This opportunity is well suited to someone who is organized, responsive, and comfortable managing multiple customer requests throughout the day. Responsibilities: • Respond to incoming customer calls and emails promptly, providing helpful and attentive service for a wide range of inquiries. • Enter customer information, order details, and service updates accurately into internal records and tracking systems. • Process order entry tasks with close attention to detail to help ensure timely and accurate fulfilment. • Make outbound calls when needed to confirm information, follow up on requests, or coordinate service-related matters. • Schedule appointments and arrange service timelines based on customer needs and operational availability. • Use Microsoft Excel and Microsoft Word to prepare, update, and maintain customer files, reports, and related documentation. • Resolve routine customer concerns efficiently and escalate more complex issues to the appropriate team when necessary. • Support day-to-day call centre activities while maintaining clear communication and a positive customer experience.
2026-06-22T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Contract / Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence. Responsibilities: • Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support. • Process customer orders and related requests accurately while following established service standards and internal procedures. • Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience. • Support the setup and maintenance of customer accounts, ensuring information is complete and up to date. • Monitor shared inboxes and workload queues to action requests within expected timelines. • Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs. • Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records. • Assist with continuous improvement efforts and support operational changes or system-related updates as required.
2026-06-22T00:00:00Z