<p>We are looking for an experienced Call Center Specialist to join our clients team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.</p><p>• Research and locate answers to caller questions using available resources and relay accurate information.</p><p>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.</p><p>• Maintain a high level of professionalism and empathy while addressing caller concerns.</p><p>• Utilize customer service software and CRM tools to document interactions and track resolutions.</p><p>• Follow established protocols to ensure compliance with legal and organizational guidelines.</p><p>• Collaborate with team members to identify solutions for complex issues and improve service processes.</p><p>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.</p><p>• Contribute to the development of best practices to enhance the overall caller experience.</p>
<p>We’re looking for a high-energy recruitment professional who’s ready to elevate their career in a fast-paced corporate environment within the healthcare, pharmacy, and financial services ecosystem. If you thrive in a high-volume, collaborative setting and love designing innovative sourcing strategies, this role empowers you to be the strategic talent advisor you’ve always wanted to be.</p><p><strong>What You’ll Drive</strong></p><ul><li>Lead end-to-end recruitment for a diverse portfolio of corporate roles — Operations, Call Centre, IT, Finance, Business Development, Auditing, Investigations, and more.</li><li>Own the full hiring lifecycle: intake meetings, posting, proactive sourcing, phone screens, interview coordination, offers, and background/reference checks.</li><li>Manage 15–20 requisitions simultaneously, across entry to mid-senior levels, while maintaining exceptional quality and candidate experience.</li><li>Design fresh, creative sourcing tactics to attract talent across Canada — leveraging LinkedIn, social platforms, niche networks, and emerging channels.</li><li>Build and maintain relationships with colleges, universities, and industry associations to strengthen employer visibility and talent pipelines.</li><li>Support campus hiring and participate in job fairs, co-op events, and early-career recruitment initiatives.</li><li>Champion the internal referral program and drive monthly engagement communications.</li><li>Share market intelligence, talent trends, and competitive insights to influence hiring strategy and workforce planning.</li><li>Deliver ongoing recruitment updates to HR leaders, hiring managers, and senior leadership.</li><li>Act as a brand ambassador who delivers a best-in-class candidate and client experience.</li><li>Continuously cultivate a strong pipeline of industry-aligned talent for future needs.</li><li>Take on additional strategic projects as required.</li></ul>
We’re looking for an organized, adaptable, and resourceful Administrative Assistant to join our team and keep our operations running smoothly. If you’re the type of person who can juggle multiple tasks, anticipate needs before they arise, and keep calm under pressure—you might be exactly who we need. What You’ll Do: Provide day-to-day administrative support to the team and leadership. Manage calendars, schedule meetings, and coordinate travel arrangements. Prepare documents, reports, and presentations. Answer and direct calls, emails, and inquiries in a detail oriented manner. Maintain and organize electronic and paper filing systems. Assist with event planning, staff coordination, and office supply management. Support projects with data entry, research, and other administrative tasks.
<p><br></p><p>The AR/Collections Specialist is responsible for managing the credit risk and collection activities for assigned accounts. This role ensures timely payment of outstanding invoices, maintains accurate records, and provides exceptional customer service in both English and French. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and analyze credit applications and financial data to determine creditworthiness.</li><li>Set and monitor credit limits in accordance with company policies.</li><li>Contact customers regarding overdue accounts via phone, email, and written correspondence.</li><li>Negotiate payment arrangements and resolve disputes professionally.</li><li>Monitor aging reports and escalate high-risk accounts as needed.</li><li>Provide support to customers in both English and French</li><li>Respond promptly to inquiries regarding invoices, payments, and account status.</li><li>Maintain accurate records of collection activities and account status.</li><li>Prepare regular reports on collections performance and outstanding balances.</li><li>Ensure compliance with company policies and relevant regulations.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Collections Specialist to join our team in Toronto, Ontario on a contract basis. In this role, you will play a key part in managing business-to-business collections, ensuring timely payments, and maintaining strong client relationships. This position offers an exciting opportunity to contribute to a dynamic team within the media industry.<br><br>Responsibilities:<br>• Oversee and manage business-to-business collections processes to recover outstanding payments efficiently.<br>• Collaborate with clients to address payment discrepancies and resolve issues professionally.<br>• Maintain accurate records of collection activities using accounting software systems.<br>• Communicate effectively with internal teams to ensure alignment on collection priorities.<br>• Provide support in handling a backlog of collections while adhering to company policies.<br>• Utilize tools such as Great Plains and Xero to track payment statuses and update financial records.<br>• Monitor accounts for overdue payments and take proactive measures to minimize delinquencies.<br>• Analyze trends in payment delays and recommend strategies to improve collection outcomes.<br>• Prepare detailed reports on collection activities for management review.<br>• Deliver excellent customer service to clients while safeguarding company interests.
<p>We are looking for a Service Coordinator to join our clients team in Surrey, British Columbia. In this role, you will play a vital part in supporting our team by managing schedules, coordinating services, and ensuring seamless communication between clients and technicians. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily schedules for technicians, ensuring tasks are assigned based on priority, skills, and location.</p><p>• Act as the primary point of contact between customers and field staff, facilitating clear and timely communication.</p><p>• Monitor and update work orders, ensuring accurate documentation and on-time completion.</p><p>• Review and process field service timesheets, ensuring compliance with payroll and client portal requirements.</p><p>• Manage inventory by ordering supplies, collaborating with vendors, and tracking procurement card usage.</p><p>• Work with subcontractors and provide support to technicians in overcoming on-site challenges.</p><p>• Address customer concerns promptly, advocating for service quality and maintaining client satisfaction.</p><p>• Utilize designated scheduling platforms to optimize dispatch and respond to urgent service requests.</p><p>• Assist in improving administrative processes and share expertise to enhance team performance.</p><p>• Take on additional responsibilities as needed to support the smooth operation of the service team.</p>
<p>At Robert Half, we connect exceptional talent with innovative companies dedicated to partnership and operational excellence. Our client is a global technology and service leader in manufacturing, driven by a commitment to becoming “partners in performance” with every customer. You’ll be part of a team that delivers world-class solutions on a local level, combining expertise, technology, and close collaboration for measurable results. This role is ideal for candidates looking for hands-on ownership, and ongoing professional development in a collaborative, locally-empowered setting. You’ll gain access to innovative resources and make an impact by optimizing manufacturing operations for industry-leading customers.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Work directly with Account Managers to ensure customer requirements are net</li><li>Order entry, enter customer orders promptly and accurately into SAP</li><li>Monitor and verify inventory availability for incoming orders; coordinate logistics to fulfill shipments to end customers.</li><li>Work closely with demand planners to ensure needs are met</li><li>Manage invoicing processes to ensure timely and error-free customer billing.</li><li>Support shipping and receiving activities to confirm all documents and goods match requirements.</li><li>Reconcile inventory levels and assist in preparing accurate invoices.</li><li>Actively follow up on order progress with production, shipping, and logistics teams to resolve issues and maintain customer satisfaction.</li></ul>
We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
<p>Notre client est actuellement à la recherche d’un Représentant du service à la clientèle<strong> </strong>pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un professionnel orienté vers le service à la clientèle, doté d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif. L'expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile sera considérée comme un atout majeur.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat retenu sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul>
<p>Nous recherchons un représentant du service à la clientèle bilingue (anglais/français) pour se joindre à l'équipe dynamique de notre client dans le secteur de la fabrication à Saint-Laurent. Ce poste, offert dans le cadre d’un contrat à long terme, exige un excellent service client, une coordination efficace des commandes et une collaboration étroite avec divers départements. C’est une opportunité idéale pour les professionnels ayant une expérience en administration des ventes et en soutien logistique.</p><p><br></p><p>Responsabilités:</p><p>• Fournir un soutien bilingue aux clients, incluant la communication avec les clients francophones, afin d’assurer une satisfaction optimale.</p><p>• Collaborer avec l’équipe des ventes pour planifier et coordonner la logistique ainsi que la gestion des commandes.</p><p>• Saisir et suivre les commandes dans les systèmes Baan et internes de l’entreprise.</p><p>• Répondre aux demandes des clients et résoudre les problèmes de manière proactive.</p><p>• Coordonner avec d’autres départements pour maintenir un flux de travail efficace et respecter les politiques de l’entreprise.</p><p>• Mettre à jour et maintenir les dossiers des ventes, des clients, des contrats et autres documents connexes.</p><p>• Offrir un soutien administratif pour les processus de vente, y compris les garanties, les contrats de niveau de service (SLA) et les événements promotionnels.</p><p>• Demander des preuves de livraison auprès des transporteurs et communiquer avec le service d’installation pour assurer le suivi des lignes d’installation.</p>
<p>Are you an experienced Receptionist looking for a flexible, short-term opportunity over the holiday season? Robert Half is seeking a friendly, professional Receptionist for a temporary assignment providing holiday coverage during December and January. This is a great way to gain new industry experience, and bridge employment between longer-term opportunities.</p><p><br></p><ul><li>Greet and direct visitors and clients in a courteous, professional manner</li><li>Manage incoming calls and route them appropriately</li><li>Handle mail distribution, shipping, and receiving</li><li>Support scheduling for staff as needed</li><li>Perform administrative tasks (filing, data entry, document preparation)</li><li>Maintain the reception area to ensure a welcoming, organized environment</li><li>Assist with other office support duties as assigned</li></ul><p><br></p>
<p>We are looking for an organized and friendly Receptionist to join our team on a contract basis in Richmond, British Columbia. This role involves creating a welcoming environment, managing day-to-day office tasks, and ensuring smooth communication within the workplace. If you have excellent interpersonal skills and enjoy working in a dynamic setting, we encourage you to apply. The hours for this role are 7:30 AM to 4:00 PM.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and ensure an attentive and welcoming atmosphere in the office.</p><p>• Manage incoming and outgoing phone calls using a multi-line phone system.</p><p>• Coordinate courier services and handle outgoing deliveries.</p><p>• Maintain the kitchen and coffee station, ensuring supplies are stocked and ready.</p><p>• Assist with scheduling and organization of boardroom meetings and catering orders.</p><p>• Perform administrative tasks such as filing, copying, and data entry.</p><p>• Handle email correspondence and ensure timely responses to inquiries.</p><p>• Collaborate with team members and provide support as needed for daily operations.</p><p>• Monitor office supplies and place orders to maintain inventory.</p><p>• Act as a reliable presence within the office, adapting to changing needs throughout the day.</p>
<p>Our client is seeking a dedicated Credit Clerk for a long-term contract with potential to become permanent. The ideal candidate has strong communication skills, experience in credit/collections, and can manage high-volume customer interactions professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage credit and collections, maintaining timely customer communication.</li><li>Process credit card payments and reconcile customer accounts.</li><li>Handle 20–25 incoming calls daily and resolve customer inquiries.</li><li>Process payments, maintain accurate documentation, and perform account reconciliations.</li><li>Use accounting software to track credit activities and support team workflows.</li><li>Collaborate with team members and assist during peak periods.</li></ul><p><br></p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
<p>Vous êtes un professionnel de la vente axé sur les résultats, avec une passion pour le développement de relations clients et une solide connaissance des produits d’assurance collective et de régimes de retraite ? Nous recherchons un <strong>Représentant des comptes</strong> pour rejoindre l’équipe en pleine croissance de notre client, dans le secteur des ventes d’assurance collective et de régimes de retraite.</p><p>Dans ce rôle, vous serez responsable de développer votre propre portefeuille, conclure de nouvelles affaires et proposer des solutions personnalisées adaptées aux besoins uniques de chaque client. Si vous excellez dans un environnement dynamique, orienté client, et que vous avez fait vos preuves dans la vente de services financiers, nous aimerions vous rencontrer !</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Identifier et poursuivre de nouvelles opportunités d’affaires dans les secteurs de l’assurance collective et des régimes de retraite</li><li>Comprendre les besoins des clients et proposer des solutions personnalisées</li><li>Rédiger et présenter des propositions convaincantes pour conclure de nouvelles ententes</li><li>Développer et entretenir des relations solides avec les décideurs, courtiers et partenaires</li><li>Se tenir informé(e) des tendances du marché, des changements réglementaires et des innovations produits</li><li>Gérer efficacement l’ensemble du processus de vente, de la prospection à la conclusion</li></ul><p><strong>Ce que nous offrons :</strong></p><ul><li>Salaire de base compétitif + <strong>commissions et primes liées à la performance</strong></li><li>Possibilités d’avancement et de développement professionnel</li><li>Environnement de travail dynamique et collaboratif</li><li><strong>Régime d’avantages sociaux complet</strong> – assurance santé, dentaire, et plans de retraite</li><li>Encadrement et outils pour favoriser votre réussite</li></ul>
<p>Notre client, une entreprise dans le domaine de l'outillage, est à la recherche d'un représentant interne passionné par les relations avec les clients et les activités commerciales pour rejoindre leur équipe dynamique à Candiac. Ce rôle offre l'opportunité de contribuer activement à la croissance de l'entreprise en assurant une communication efficace avec les clients et en soutenant le processus de vente. Si vous avez une expérience en vente interne et directe, ainsi qu'une aptitude pour la négociation et la résolution de problèmes, nous aimerions vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Établir des relations solides avec les clients en répondant à leurs demandes par téléphone ou par courriel.</p><p>• Identifier les besoins des clients et proposer des solutions adaptées à leurs attentes.</p><p>• Préparer des devis et fournir des informations détaillées sur les produits et services.</p><p>• Collaborer avec les représentants externes et les gestionnaires de comptes pour soutenir la finalisation des contrats.</p><p>• Surveiller les comptes clients, effectuer des suivis sur les paiements et produire des rapports sur les ventes.</p><p>• Négocier les prix et les modalités tout en répondant aux objections ou aux préoccupations des clients.</p><p>• Résoudre efficacement les problèmes des clients pour garantir leur satisfaction et leur fidélité.</p><p>• Maintenir à jour les informations dans les outils de gestion comme Salesforce pour suivre les performances et générer des rapports.</p><p>• Participer à l'amélioration continue des processus de vente et des relations avec les clients.</p>
