<p><strong>Client Operations Specialist</strong></p><p><strong>Toronto, ON | Hybrid (4x a week in office)</strong></p><p><strong>Base salary: $70,000-$80,000</strong></p><p><strong>The Opportunity</strong></p><p>Our client, a growing and well-established investment management firm, is seeking a <strong>Client Operations Specialist</strong> to join their team. This role plays a critical part in supporting the full client lifecycle, ensuring seamless execution of account activity, operational accuracy, and regulatory compliance.</p><p>You will act as a key liaison across Client Relations, Portfolio Management, custodians, and internal teams, helping to deliver a high-touch client experience while maintaining strong operational controls.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage day-to-day client account operations including deposits, withdrawals, transfers, and account updates</li><li>Coordinate incoming/outgoing asset transfers, account closures, and client offboarding processes</li><li>Administer fee structures, including setup, adjustments, and account closing fees</li><li>Set up and maintain recurring payment schedules (e.g., RRIF/LIF distributions)</li><li>Monitor account liquidity and partner with trading teams to support cash requirements</li><li>Maintain accurate client records and distribution lists to support reporting and communications</li><li>Assist in the preparation and delivery of client reporting, including statements and tax documentation</li><li>Support onboarding, KYC/AML updates, and ongoing regulatory documentation requirements</li><li>Liaise with custodians and internal stakeholders to resolve operational inquiries and ensure timely execution</li><li>Identify opportunities to enhance processes, controls, and overall operational efficiency</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract position with the possibility of becoming permanent, offering an excellent opportunity to contribute to meaningful work while growing your skills. The initial term is three months, with the potential for extension based on performance and business needs.<br><br>Responsibilities:<br>• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.<br>• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of property damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to gather initial details for new claims reported after-hours or online.<br>• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.
We are looking for a dedicated and adaptable Customer Service Representative to join our team in Markham, Ontario. In this long-term contract position, you will play a key role in ensuring a seamless experience for customers and distributors within the automotive industry. This opportunity offers a dynamic mix of customer service, remarketing, dealer communication, and collections responsibilities.<br><br>Responsibilities:<br>• Provide exceptional customer service by responding to inquiries via chat support, email correspondence, and website interactions.<br>• Manage and enhance customer experiences while communicating effectively with distributors and dealership representatives.<br>• Handle remarketing tasks, including coordinating rentals for zero-emission vehicles and supporting affordability initiatives.<br>• Collect and process information from dealers accurately and efficiently.<br>• Utilize fleet management technology and mobility platforms to streamline operations.<br>• Collaborate with a small, close-knit team to align with company culture and goals.<br>• Schedule appointments and maintain organized records in Microsoft Excel and Word.<br>• Support data entry and order management processes to ensure accurate documentation.<br>• Adapt to flexible work hours and participate in intensive training during the initial months.<br>• Uphold professionalism and customer-friendly communication throughout all interactions.
<p>Our client is looking for a dedicated <strong>Customer Service Representative</strong> to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to inquiries on membership, registration, and services.</li><li>Escalate complex issues while maintaining ownership of resolution.</li><li>Assist with applications and online systems.</li><li>Review documentation for accuracy and compliance.</li><li>Process renewals and administrative updates.</li><li>Maintain accurate records in internal systems.</li><li>Prepare correspondence and reports.</li><li>Monitor queues and ensure timely responses.</li><li>Identify process improvements to enhance service.</li><li>Participate in team meetings and training.</li></ul>
<p>A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.</p><p><br></p><p>This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.</p><p>Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
<p><strong>THE ROLE:</strong></p><p>Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!</p><p><em>Key Responsibilities</em></p><ul><li>Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs</li><li>Logging, tracking, prioritizing, and escalating support tickets as required</li><li>Manage employee identities on Microsoft 365 and other SaaS solutions</li><li>Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance</li><li>Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes</li><li>Assisting with IT security practices, backups, and governance records</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!</p>
<p>Our client is seeking a detail-focused <strong>Customer Service Representative/Dispatcher</strong> to join their team on a contract basis in Calgary, Alberta. This role supports logistics operations by coordinating deliveries, maintaining system accuracy, and working with cross-functional teams to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Monitor and support dispatch and order management system (OMS) activity.</li><li>Resolve same-day delivery issues such as delays, missed deliveries, and route changes.</li><li>Coordinate with internal teams to resolve customer and operational issues.</li><li>Prepare and maintain contracts, service agreements, and related documentation.</li><li>Generate and maintain operational reports (billing, renewals, performance metrics).</li><li>Track contract milestones, expirations, and required follow-ups.</li><li>Support onboarding, customer launches, and quarterly business reviews (QBRs).</li></ul>
