We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry. Responsibilities: • Handle both inbound and outbound communications with customers to address inquiries and concerns effectively. • Identify and assess potential financial losses, implementing strategies to mitigate risks. • Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted. • Prepare and dispatch necessary documentation to customers in a timely manner. • Maintain accurate and up-to-date records of customer interactions and actions taken in the system. • Collaborate with internal teams to ensure seamless management of customer accounts. • Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies. • Recommend actionable solutions to improve collection processes and achieve financial targets. • Support the implementation of best practices for credit management and collections. • Provide exceptional service while maintaining professionalism in challenging situations.

• Minimum of 2 years’ experience in collections or a related field. • Proficiency in both French and English, with excellent verbal and written communication skills. • Strong organizational abilities, including the capability to prioritize tasks effectively. • Self-motivated and able to work independently with minimal supervision. • Familiarity with accounting software systems and CRM platforms. • Knowledge of collection processes and payment handling procedures. • Demonstrated initiative and willingness to adapt to new challenges. • College diploma or university degree in a relevant field.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. This job posting is for a current vacancy with our client. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.

Markham, ON
onsite
Temporary
28.00 - 28.00 CAD / Hourly
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry. Responsibilities: • Handle both inbound and outbound communications with customers to address inquiries and concerns effectively. • Identify and assess potential financial losses, implementing strategies to mitigate risks. • Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted. • Prepare and dispatch necessary documentation to customers in a timely manner. • Maintain accurate and up-to-date records of customer interactions and actions taken in the system. • Collaborate with internal teams to ensure seamless management of customer accounts. • Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies. • Recommend actionable solutions to improve collection processes and achieve financial targets. • Support the implementation of best practices for credit management and collections. • Provide exceptional service while maintaining professionalism in challenging situations.
2026-01-12T15:44:29Z