Customer Service Manager

Customer Service Manager Job Description

Hires, trains and manages members of a customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require a college diploma or Bachelor's degree or several years of relevant experience.

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About Time
Billing Functions
Cash Activity
Cash Handling
Complaint Handling
Customer Satisfaction
Customer Service
ERP Solutions
IBM AS/400
Salary for Customer Service Manager
73500 - 98500
25th percentile
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Senior Customer Service Specialist 57000 62250 67500 Call Centre Manager 67250 77250 89250 Senior Call Centre Specialist 53000 58500 67250 Call Centre Specialist 42250 48750 55250 Customer Service Specialist 51500 55250 57500

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