Businesses value tech-savvy professionals with stellar soft skills for administrative and customer support positions. More firms are creating blended roles such as receptionist and front office coordinator, and they’re hiring versatile professionals capable of taking on more or different duties as needed. In-demand professionals who feel undervalued or underpaid are quick to seek new opportunities.
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25th Percentile 50th Percentile 75th Percentile
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties.
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role.
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available.
Project and program management Project and program management

Customer experience Customer experience

Microsoft 365 Microsoft 365

Social media Social media

of administrative and customer support professionals say they’d be willing to come into the office full time if their employer offered a salary premium. of administrative and customer support professionals say they’d be willing to come into the office full time if their employer offered a salary premium.

say the hybrid model is the ideal work arrangement for their team. say the hybrid model is the ideal work arrangement for their team.

Salary range Benefits Flexible
schedules, remote
and hybrid options Day-to-day
responsibilities Company culture
and values Salary range Benefits Flexible
schedules, remote
and hybrid options Day-to-day
responsibilities Company culture
and values
How do we determine our salary figures? See our methodology. The salaries listed in the salary tables represent starting compensation only, meaning pay for someone new to a company in the position listed. Our estimates do not include bonuses, benefits or perks. We report salaries in percentiles and ranges, recognizing that professionals join companies at varied experience levels. Other data referenced in this Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents included hiring managers and employees from small (less than $50 million in revenues), midsize ($50 million to $1 billion) and large ($1 billion or greater) private, publicly listed and public sector organizations across Canada.
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