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Enter your city to localize national average salaries. Starting salaries can vary greatly depending on a professional’s skills and experience, the company’s size and industry, and demand for the role.
Administrative Office Services Customer Service/Call Centre Health Care Procurement
Position Title 25th Percentile 50th Percentile 75th Percentile Senior Executive Assistant 75500 87500 102250 Executive Assistant 67000 77250 87500 Senior Administrative Assistant 57750 66000 74500 Administrative Assistant 51250 60000 67250 Entry-Level Administrative Assistant 46250 50250 56750 Facilities Manager 74000 84750 97000 Office Manager 58250 68500 80500 Project Assistant/Coordinator 54750 62500 70750 Purchasing Assistant 54500 62000 70000 Sales Assistant 50250 55500 63750 Property Management Assistant 50250 56500 62000 Front Desk Coordinator 48000 53250 59750 Receptionist 47250 50750 57250 File Clerk 44000 46250 51000
25th Percentile
The candidate is new to the role and building the needed skills, experience and autonomy.
50th Percentile
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th Percentile
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Administrative and Customer Support Hiring Trends in Canada

Employers prioritize tech-savvy applicants

More than ever, companies seek workers with technology skills, including the ability to work with accounting software, CRM systems and data analytics programs. 52% of managers say their greatest hiring challenge is finding candidates with the skill set required for the open role. To keep valued talent and reduce churn, many employers are increasing efforts to reward staff for good work with development opportunities and competitive pay.
Leadership/
management
experience
Project and
program
management
AI and
automation
Customer
experience
Microsoft 365  Leadership/
management
experience
Project and
program
management
AI and
automation
Customer
experience
Microsoft 365 

Hybrid work necessary to attract talent

More than half (51%) of candidates say flexibility in where and when they work is the perk that most influences their decision to accept a job offer. 40% of administrative and customer support departments say they will offer hybrid jobs to attract and hire skilled candidates. While they recognize the need to offer flexibility to attract top talent, nearly 6 in 10 managers say having new hires on site full time would be ideal.
Reasonable
workload and
job expectations
Competitive salary
with merit
increases
Flexibility in where
they can work
Positive work
culture and
team dynamics
Reasonable
workload and
job expectations
Competitive salary
with merit
increases
Flexibility in where
they can work
Positive work
culture and
team dynamics

Administrative and Customer Support Hiring at a Glance

Skills and certifications Bilingualism (English and French) Canadian certified administrative professional (CCAP) Certified associate in project management (CAPM) Data entry and CRM/database management Microsoft Office specialist (MOS) Organizational and presentation skills  Post-secondary credential (business administration) Project and program management Social media management
Industries hiring most Finance/insurance/real estate Health care Manufacturing Nonprofit  Professional services

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How do we determine our salary figures and benchmarks? See our methodology. The salaries listed in the salary tables represent starting compensation only, meaning pay for someone new to a company in the position listed. Our estimates do not include bonuses, benefits or perks. We report salaries in percentiles and ranges, recognizing that professionals join companies at varied experience levels. Non-salary data referenced in this Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents included hiring managers and employees from small (1-99 employees), midsize (100-999 employees) and large (1,000-10,000 or more employees) private, publicly listed and public sector organizations across Canada.