2 results for Customer Service jobs

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000 - 65000 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-08-07T00:00:00Z

Member Services Representative

Surrey, BC
onsite
Permanent
58000 - 64000 CAD / Yearly
Our client, a well-established and community-focused financial institution, is seeking an experienced Loan Officer / Member Services Representative to join their team. This is an excellent opportunity for a customer-focused banking professional who enjoys building relationships, providing financial solutions, and delivering exceptional member service. Key Responsibilities<ul><li>Provide lending solutions including personal loans, mortgages, lines of credit, and other consumer lending products.</li><li>Interview members to understand their financial needs and recommend appropriate lending and banking solutions.</li><li>Review loan applications, analyze credit information, and prepare lending recommendations.</li><li>Support members with debt management, financial guidance, and loan servicing.</li><li>Promote and cross-sell a variety of financial products and services to meet member needs.</li><li>Open new accounts and process a variety of financial transactions accurately and efficiently.</li><li>Assist members with everyday banking inquiries while delivering an outstanding customer experience.</li><li>Prepare mortgage renewals, loan modifications, and related documentation.</li><li>Monitor delinquent accounts and work collaboratively with members to establish repayment solutions.</li><li>Maintain compliance with lending policies, regulatory requirements, and internal procedures.</li><li>Participate in branch initiatives that support business growth and member engagement.</li></ul>
2026-08-06T00:00:00Z