We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a key part in delivering exceptional support to customers and sales representatives while ensuring adherence to high service standards. This position offers a hybrid work arrangement, allowing you to engage in both in-office and remote work settings.<br><br>Responsibilities:<br>• Provide attentive and empathetic customer support while maintaining a positive attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accurate processing, issue resolution, and timely follow-ups.<br>• Monitor and maintain email inboxes, addressing customer and sales inquiries promptly and effectively.<br>• Support new customers and assist with the use of online ordering portals, ensuring a seamless experience.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to appropriate departments when necessary.<br>• Track daily sales transactions to ensure all orders are completed in a timely and accurate manner.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose process improvements to enhance efficiency and present suggestions to the leadership team.<br>• Collaborate with cross-functional teams to ensure tasks are completed and customers receive comprehensive support.<br>• Adhere to established customer service standards, policies, and procedures while contributing to a culture of excellence.
<p>We are looking for an experienced Call Center Specialist to join our clients team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.</p><p>• Research and locate answers to caller questions using available resources and relay accurate information.</p><p>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.</p><p>• Maintain a high level of professionalism and empathy while addressing caller concerns.</p><p>• Utilize customer service software and CRM tools to document interactions and track resolutions.</p><p>• Follow established protocols to ensure compliance with legal and organizational guidelines.</p><p>• Collaborate with team members to identify solutions for complex issues and improve service processes.</p><p>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.</p><p>• Contribute to the development of best practices to enhance the overall caller experience.</p>
We are looking for a dedicated Bilingual Customer Service team member to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives, ensuring that inquiries and orders are handled effectively in both English and French. This is a long-term contract position offering a dynamic opportunity to work in a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Deliver attentive and empathetic customer service to both customers and sales representatives.<br>• Accurately process orders, manage accounts, and address customer inquiries with efficiency.<br>• Monitor and manage multiple email inboxes to ensure timely action on requests and orders.<br>• Assist new customers and guide them through the online ordering portal to ensure a seamless experience.<br>• Record, document, and resolve customer and sales interactions, escalating issues to appropriate departments when necessary.<br>• Oversee daily sales orders and transactions, ensuring all activities are completed accurately and on time.<br>• Identify opportunities for upselling or cross-selling products and services during customer interactions.<br>• Collaborate with cross-functional teams to enhance processes and complete tasks efficiently.<br>• Adhere to company policies, customer service standards, and quality assurance guidelines.<br>• Proactively suggest improvements to workflows and present ideas to leadership for consideration.
<p>We are looking for an organized and proactive Office Administrator to join our team on a contract basis in Burnaby, British Columbia. In this role, you will support daily administrative functions, assist customers, and coordinate schedules to ensure smooth operations. This position is ideal for someone with strong communication skills and the ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers with purchases by preparing invoices and processing payments.</p><p>• Prepare estimates and send them to customers for approval, following up as needed.</p><p>• Coordinate bookings for approved services and assign trucks for dispatch.</p><p>• Relay customer information to estimators to facilitate accurate estimates.</p><p>• Schedule appointments, maintain calendars, and manage administrative records.</p><p>• Provide exceptional customer service by addressing inquiries and maintaining positive relationships.</p><p>• Handle incoming and outgoing mail and packages efficiently.</p><p>• Maintain an organized and clean reception area.</p><p>• Offer support to various departments with administrative tasks.</p><p>• Perform data entry to ensure records are accurate and up-to-date.</p>
We are looking for a motivated and detail-oriented Coordinator to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will support clients by ensuring administrative tasks are managed effectively and inquiries are addressed promptly. This hybrid position requires a commitment to providing exceptional service, as well as the ability to work collaboratively and adapt to new processes and systems.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to clients, ensuring tasks are completed accurately and within established service level agreements.<br>• Conduct daily reviews and approvals for administrative actions, including account transfers, fee setups, de-registrations, and foreign exchanges.<br>• Collaborate with service evolution teams to address client needs and deliver solutions.<br>• Proactively identify opportunities to improve processes and enhance client relationships.<br>• Respond to inquiries in a timely manner, offering clear and thorough communication.<br>• Assist in process optimization by recommending improvements that benefit both clients and internal operations.<br>• Maintain meticulous organization of daily activities, prioritizing tasks effectively.<br>• Work across multiple technology platforms, developing a strong understanding of system interactions.<br>• Contribute to fostering an inclusive and collaborative team environment.<br>• Undertake additional duties as required to support operational goals.
<p>Are you a customer-focused sales professional who thrives in a fast-paced, technical environment? </p><p><br></p><p>Our client, a well-established leader in the pre-engineered building solutions industry, is looking for a driven Inside Sales Representative to join their growing team. This role is ideal for someone who is highly organized, solutions-oriented, and motivated to contribute to a reputable and long-standing business.</p><p><br></p><p><strong>About the Role</strong></p><p>As the Inside Sales Representative, you will play a key role in supporting customers, preparing quotations, coordinating project details, and assisting the external sales team. You will be working closely with contractors, builders, and internal departments to ensure accurate information flow and a seamless sales process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to inbound inquiries and provide product information, pricing, and availability.</li><li>Prepare and follow up on quotes, proposals, and project documentation.</li><li>Coordinate closely with engineering, estimating, and production teams to ensure project accuracy and timelines.</li><li>Build strong relationships with customers by providing timely, professional, and knowledgeable support.</li><li>Track leads, sales opportunities, and project information using CRM tools.</li></ul>
<p>Our client is seeking a dedicated Credit Clerk for a long-term contract with potential to become permanent. The ideal candidate has strong communication skills, experience in credit/collections, and can manage high-volume customer interactions professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage credit and collections, maintaining timely customer communication.</li><li>Process credit card payments and reconcile customer accounts.</li><li>Handle 20–25 incoming calls daily and resolve customer inquiries.</li><li>Process payments, maintain accurate documentation, and perform account reconciliations.</li><li>Use accounting software to track credit activities and support team workflows.</li><li>Collaborate with team members and assist during peak periods.</li></ul><p><br></p>
We are looking for a Facility Site Advisor to join our team on a contract basis in Vancouver, British Columbia. In this role, you will oversee the day-to-day management of facilities, ensuring smooth operations and timely resolution of issues. This position requires strong organizational skills and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Oversee daily facility operations and address client inquiries promptly.<br>• Monitor building systems and coordinate necessary maintenance and safety procedures.<br>• Collaborate with contractors to arrange repairs and manage equipment servicing.<br>• Respond to facility-related concerns and implement corrective actions as needed.<br>• Conduct regular site inspections to ensure compliance and operational efficiency.<br>• Create, assign, and track work orders for engineering staff, subcontractors, and vendors.<br>• Manage vendor performance and ensure adherence to agreed service levels.<br>• Verify invoices, process payments, and monitor budget accuracy.<br>• Facilitate communication among clients, landlords, and vendors to provide updates and resolve issues.<br>• Train new team members on processes and procedures, including vendor workflows.
<p>We are looking for an experienced Collections Supervisor to join our team in Markham, Ontario. In this role, you will oversee credit and collections operations, ensuring efficient processes and maintaining strong customer relationships. Your expertise will drive the success of our financial services and B2B collections activities.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the credit and collections team to achieve performance targets.</p><p>• Oversee B2C collections processes, ensuring timely and accurate payments.</p><p>• Maintain and update customer accounts using CRM systems to track collections effectively.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding balances.</p><p>• Handle escalated customer accounts, resolving disputes and maintaining positive relationships.</p><p>• Monitor and analyze accounts receivable metrics to identify trends and areas for improvement.</p><p>• Collaborate with other departments to ensure seamless payment processing and customer satisfaction.</p><p>• Ensure compliance with company policies and industry regulations in all credit and collections activities.</p><p>• Provide training and support to team members, fostering a collaborative work environment.</p><p>• Prepare detailed reports on collections performance and present findings to management.</p>
<p>We are looking for an organized and friendly Receptionist to join our team on a contract basis in Richmond, British Columbia. This role involves creating a welcoming environment, managing day-to-day office tasks, and ensuring smooth communication within the workplace. If you have excellent interpersonal skills and enjoy working in a dynamic setting, we encourage you to apply. The hours for this role are 7:30 AM to 4:00 PM.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and ensure an attentive and welcoming atmosphere in the office.</p><p>• Manage incoming and outgoing phone calls using a multi-line phone system.</p><p>• Coordinate courier services and handle outgoing deliveries.</p><p>• Maintain the kitchen and coffee station, ensuring supplies are stocked and ready.</p><p>• Assist with scheduling and organization of boardroom meetings and catering orders.</p><p>• Perform administrative tasks such as filing, copying, and data entry.</p><p>• Handle email correspondence and ensure timely responses to inquiries.</p><p>• Collaborate with team members and provide support as needed for daily operations.</p><p>• Monitor office supplies and place orders to maintain inventory.</p><p>• Act as a reliable presence within the office, adapting to changing needs throughout the day.</p>
We are looking for a dedicated and detail-oriented Front Desk Coordinator to join our team on a long-term contract basis in Toronto, Ontario. This hybrid role requires a minimum of three days per week in the office, with new team members expected to spend additional time on-site. Reporting to the Manager, this position plays a crucial role in supporting Portfolio Managers and Introducing Brokers by ensuring exceptional service delivery and fostering strong client relationships.<br><br>Responsibilities:<br>• Develop and nurture strong client relationships by coordinating efforts across internal departments and divisions.<br>• Maintain high standards of customer service by keeping clients informed about new products, services, and developments relevant to their business needs.<br>• Promptly resolve client issues while identifying opportunities to enhance policies and procedures for improved service delivery.<br>• Review and approve daily administrative tasks, including bank transfers, foreign exchanges, de-registrations, and internal account transfers.<br>• Act as a liaison between clients and operational teams to ensure tasks are completed efficiently and proactively.<br>• Organize and document regular client meetings, addressing service and operational concerns while following up to ensure resolution.<br>• Provide clients with training and guidance on company policies and procedures that impact their business operations.<br>• Offer recommendations for process improvements to strengthen client relationships and enhance overall service quality.<br>• Represent the company professionally at client meetings and business functions.
Position Overview <br> Reporting directly to the Executive Assistant, CEO, Finance, Investor Relations the Administrative Assistant will be responsible for providing administrative support for the departments at the Corporate office, and work with the Executive Assistant to complete general office duties. <br> Key Responsibilities <br> Greet visitors and clients in a warm, detail oriented manner and serve as the first point of contact for all inquiries. Receive, sort, and distribute daily mail, deliveries, company-wide voicemail, and incoming email; coordinate outgoing and incoming courier services and maintain tracking for carbon footprint records. Maintain the reception area, to ensure a clean, organized, and welcoming environment. Schedule appointments, manage calendars, and assist with meeting coordination. Perform general administrative and clerical duties, including filing, photocopying, scanning, faxing, and supporting colleagues with administrative tasks as needed. Manage inventory and replenishment of office and breakroom supplies, including stationery, kitchen items, coffee, and snacks. Coordinate service requests with building maintenance and office equipment vendors. Support the Executive Assistant to the CEO and the Finance team with office management needs such as supply requests, offsite storage coordination, company merchandise orders, and organizing corporate office social events. Assist travel arrangements for site visits, and project-related administrative tasks to support day-to-day business operations. Handle invoice management, prepare purchase requisitions and orders for corporate departments, and assist with expense report preparation and reclassifications. Develop, format, and proofread Microsoft Word documents and PowerPoint presentations. Perform other ad hoc duties as assigned. Qualifications <br> Minimum 2 years of experience in an administrative role Post secondary diploma or certificate in office administration program Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve goals Able to grow positive relationships with colleagues at all organizational levels Excellent verbal and written communication skills Outstanding organizational, planning and prioritization skills Attention to detail and accuracy Proven ability to handle confidential information with discretion Be adaptable to various competing demands Good sense of judgement and ability to take initiative to act with a sense of urgency Process improvement mindset Proficient in Microsoft Word, Excel, Outlook and PowerPoint Experience with SAP and Concu
We are looking for a motivated and detail-oriented Financial Analyst to join our team on a long-term contract basis. This role is based in Toronto, Ontario, and offers a hybrid work schedule with two days in the office and three days working from home. Ideal for recent graduates or professionals with 1-3 years of experience, this position provides an excellent opportunity to develop foundational skills in financial management and risk analysis.<br><br>Responsibilities:<br>• Provide support to team members by clarifying financial processes and addressing inquiries as needed.<br>• Assist in managing financial and risk-related tasks, including corporate risk, financial risk, and legal risk assessments.<br>• Utilize accounting software systems and tools, such as Crystal Reports and data mining techniques, to analyze and report financial data.<br>• Ensure compliance with AML (Anti-Money Laundering), KYC (Know Your Customer), and EDD (Enhanced Due Diligence) standards.<br>• Participate in the preparation and review of budgets, accrual accounting, and financial auditing processes.<br>• Work collaboratively with team members to deliver accurate and timely financial reports.<br>• Offer exceptional customer service when addressing client or team-related queries.<br>• Support weekend schedules, if required, to ensure consistent financial operations.<br>• Engage in training sessions to develop a strong understanding of internal tools and processes.<br>• Assist in coordinating and monitoring risk management activities across various departments.
<p>Our client in <strong>Calgary </strong>is looking for an <strong>Accounts Receivable (AR) Specialist </strong>to join their finance team and support accurate, timely billing and collections. This role is ideal for someone who excels in customer communication, reconciliation work, and maintaining strong financial records in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Generate and issue customer invoices, ensuring accuracy and proper supporting documentation.</li><li>Process customer payments, apply cash receipts, and resolve unapplied or misallocated payments.</li><li>Monitor customer accounts, aging reports, and outstanding balances to support timely collections.</li><li>Communicate with customers regarding overdue accounts, payment arrangements, and invoice inquiries.</li><li>Perform AR reconciliations, including sub-ledger to general ledger matching.</li><li>Investigate and resolve billing discrepancies, credit memos, and short payments.</li><li>Prepare monthly AR reports and assist with month-end closing activities.</li><li>Maintain accurate customer records in the accounting system and support system improvements.</li><li>Collaborate with sales, operations, and finance teams to ensure billing accuracy and prompt issue resolution.</li></ul><p><br></p>
We are looking for a detail-oriented Sales Administrator to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will play a vital part in ensuring the smooth execution of sales and trade agreements, handling administrative tasks, and supporting logistical operations. This position requires collaboration with both internal teams and external partners to ensure efficient order processing, documentation, and customer service.<br><br>Responsibilities:<br>• Process customer orders and input relevant data into internal systems with accuracy.<br>• Prepare and manage sales and purchase contracts, along with associated documentation.<br>• Issue invoices and oversee accounts receivable and payable to ensure timely transactions.<br>• Coordinate logistics operations, including customs documentation, truck scheduling, and shipment tracking.<br>• Address customer inquiries and resolve basic issues to maintain satisfaction.<br>• Monitor inventory levels, identify discrepancies, and report findings to management.<br>• Assist in preparing credit applications, tracking credit limits, and managing overdue accounts.<br>• Organize and maintain confidential documents under the guidance of the General Manager.<br>• Support monthly inventory reporting and contribute to the preparation of business intelligence reports.<br>• Provide backup assistance to other contract administrators during absences and support the team with ad-hoc assignments.
<p>Our client a medium sized public accounting firm is looking for an experienced Audit Manager to join their team in Scarborough, Ontario. In this leadership role, you will oversee a range of assurance, accounting, tax, and advisory services, ensuring exceptional client satisfaction. As a key contributor to the firm’s growth, you will lead a functional area, guide team members, and foster strong relationships through effective mentorship and collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of clients, maintaining high service standards and supporting the firm’s objectives.</p><p>• Review tax, audit, and assurance files for clients across various industries and non-profit organizations, ensuring compliance with firm standards.</p><p>• Oversee multiple engagements simultaneously, demonstrating strong project management skills to deliver quality results within deadlines and budgets.</p><p>• Collaborate with the partner team to contribute to the development and execution of the firm’s business plan.</p><p>• Prepare realistic budgets and quotes for new client engagements, ensuring profitability and feasibility.</p><p>• Lead and oversee teams during assurance engagements, providing guidance and maintaining high-quality deliverables.</p><p>• Communicate effectively with clients, government agencies, partners, and team members to ensure seamless collaboration.</p><p>• Mentor and train team members to support their technical growth and career development.</p><p>• Promote the firm’s services to drive business development and overall growth.</p><p>• Participate in leadership activities such as performance reviews, recruitment efforts, and fostering a positive team environment.</p>
<p>Our client is seeking a proactive and organized Facilities Coordinator to support daily facility operations and ensure a safe, efficient, and well-maintained workplace. The ideal candidate is detail-oriented, service-focused, and able to manage multiple tasks in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Coordinate day-to-day facility operations, including maintenance requests, repairs, and vendor services.</li><li>Serve as the main point of contact for building management, contractors, and internal staff.</li><li>Monitor office and facility conditions; identify issues and arrange timely resolutions.</li><li>Support space planning, desk moves, and office layout changes.</li><li>Manage facility-related inventory such as supplies, keys, and access cards.</li><li>Assist with health, safety, and security procedures, including emergency response coordination.</li><li>Track facility budgets, invoices, and service contracts.</li><li>Organize regular inspections and ensure compliance with company standards and policies.</li><li>Support workplace projects and improvements as needed.</li></ul><p><br></p>
<p>Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.</p><p><br></p><p>Responsibilities</p><ul><li>Provide exceptional technical support to internal users via phone, email, and in-person interactions.</li><li>Troubleshoot and resolve a variety of technical issues related to:</li></ul><p> > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams)</p><p> > Active Directory</p><p> > Network and system configuration</p><p> > Software applications</p><p> > Leverage ServiceNow to document, track, and escalate IT tickets efficiently.</p><ul><li>Maintain a deep understanding of relevant IT policies and procedures.</li><li>Document solutions and procedures to ensure knowledge transfer and maintain consistency.</li><li>Proactively identify and report potential IT issues to prevent downtime.</li><li>Collaborate effectively with internal IT teams to resolve complex technical problems.</li><li>Maintain a positive and professional demeanor while delivering exceptional customer service.</li></ul>
<p>We are looking for an organized and detail-oriented HR Coordinator to join our client on a contract basis in Toronto, Ontario. In this role, you will play a key part in ensuring seamless HR operations by managing employee data, supporting various HR systems, and maintaining compliance with company policies. This position is ideal for someone passionate about human resources and eager to contribute to a dynamic team within the retail industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to both internal and external stakeholders, ensuring all inquiries are handled efficiently.</p><p>• Manage and support HR applications, including processing and maintaining employee data.</p><p>• Prepare and maintain confidential HR documents such as offer letters, termination notices, and employment changes.</p><p>• Update and maintain HR systems to reflect accurate employment records and changes.</p><p>• Conduct regular audits to ensure data accuracy and generate reports as needed.</p><p>• Coordinate and administer company programs while adhering to established processes and policies.</p><p>• Develop and update procedural documentation to support HR operations.</p><p>• Plan and prioritize workloads to optimize productivity and accuracy within HR services.</p><p>• Maintain strict confidentiality and control access to sensitive employee files.</p><p>• Ensure compliance with health and safety policies and assist in other HR-related projects as required.</p>
<p>We are looking for a dedicated Inventory Clerk to join our clients team on a contract basis in Ottawa, Ontario. This role involves maintaining the cleanliness and organization of inventory areas, ensuring efficient stock management, and supporting the overall operations of the facility. If you have a keen eye for detail and enjoy working in a fast-paced environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>-Maintain clean and organized storage areas by sweeping floors and cleaning shelves regularly.</p><p>-Handle inventory by moving, organizing, and ensuring items are stored properly.</p><p>-Retrieve and prepare orders for shipment or delivery with accuracy.</p><p>-Place stock in designated areas and ensure items are easily accessible.</p><p>-Utilize systems and tools to track inventory and update records as needed.</p><p>-Adhere to safety guidelines, including the use of hard-toe shoes, to promote a secure working environment.</p><p>-Collaborate with team members to ensure timely and efficient inventory management.</p><p>-Assist in shipping and receiving tasks, including inspecting incoming materials.</p><p>-Provide excellent customer service when addressing inquiries or resolving issues.</p><p>-Perform data entry tasks to maintain accurate inventory records.</p>
<p>Our client is seeking a<strong> Receptionist</strong> to join their team in Calgary, Alberta. The ideal candidate can manage front-desk operations, greet visitors, handle incoming calls, coordinate office activities, and provide administrative support to both office management and HR.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Answer and direct phone calls; manage inquiries.</li><li>Greet, assist, and screen visitors; maintain security awareness.</li><li>Handle mail, couriers, invoices, and general correspondence.</li><li>Prepare basic documents, letters, and forms.</li><li>Maintain and order office supplies.</li><li>Assist with emergency procedures and report security concerns.</li><li>Support HR with job postings, resume screening, and interview scheduling.</li><li>Update HR/safety documents and process payments or incoming documents as needed.</li></ul>
<p><br></p><p>The AR/Collections Specialist is responsible for managing the credit risk and collection activities for assigned accounts. This role ensures timely payment of outstanding invoices, maintains accurate records, and provides exceptional customer service in both English and French. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and analyze credit applications and financial data to determine creditworthiness.</li><li>Set and monitor credit limits in accordance with company policies.</li><li>Contact customers regarding overdue accounts via phone, email, and written correspondence.</li><li>Negotiate payment arrangements and resolve disputes professionally.</li><li>Monitor aging reports and escalate high-risk accounts as needed.</li><li>Provide support to customers in both English and French</li><li>Respond promptly to inquiries regarding invoices, payments, and account status.</li><li>Maintain accurate records of collection activities and account status.</li><li>Prepare regular reports on collections performance and outstanding balances.</li><li>Ensure compliance with company policies and relevant regulations.</li></ul><p><br></p><p><br></p>
<p>Our client, a well-established company headquartered in Vancouver, is seeking a Payroll & Benefits Administrator to join their growing team.</p><p><br></p><p>This is a great opportunity to join a collaborative, growing company with a strong reputation and a flexible work environment. They take pride in fostering an inclusive workplace culture defined by integrity, collaboration, and professional growth.</p><p><br></p><p><strong>The Opportunity</strong></p><p>As the Payroll & Benefits Administrator, you will play a key role in ensuring the accurate and timely delivery of payroll and benefits for approximately 400 employees across multiple provinces (primarily BC and Alberta). Working closely with HR and Accounting, you will oversee full-cycle payroll processing, benefits administration, reporting, and compliance — while supporting the implementation and optimization of the company’s HRIS and payroll systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer bi-weekly payroll for up to 400 employees across multiple provinces.</li><li>Ensure payroll is processed accurately, on schedule, and in compliance with legislation.</li><li>Prepare and post payroll journal entries, accruals, and reconciliations.</li><li>Maintain payroll liability accounts and documentation for audits.</li><li>Support year-end reporting and remittances (T4s, ROEs, etc.).</li><li>Coordinate employee enrollment and changes for health, dental, life insurance, and RRSP/pension plans.</li><li>Maintain accurate employee records and assist with benefits-related reporting and compliance.</li><li>Prepare and submit government and third-party reports (e.g., CRA, Service Canada, WorkSafeBC).</li><li>Ensure compliance with multi-provincial payroll legislation and internal company policies.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
We are looking for a dedicated and detail-oriented Project Assistant to join our team on a long-term contract basis. This position offers a hybrid work arrangement, requiring three days per week in the office in Toronto, Ontario. Bilingualism in English and French is preferred, though English is mandatory. As part of the Service Delivery Team, you will play a critical role in managing client relationships and ensuring their needs are met efficiently and professionally.<br><br>Responsibilities:<br>• Serve as a key liaison between clients and internal operational teams to ensure seamless communication and resolution of issues.<br>• Coordinate efforts across departments to maintain strong client relationships and address their business needs effectively.<br>• Provide guidance to clients on company policies, procedures, and available services to support their operations.<br>• Manage client inquiries and escalate concerns as needed to achieve timely and thorough resolutions.<br>• Conduct regular meetings with clients to review service performance, document concerns, and implement actionable follow-ups.<br>• Represent the organization professionally during client meetings and business events.<br>• Offer recommendations for process improvements to enhance client satisfaction and operational efficiency.<br>• Maintain up-to-date knowledge of company systems, procedures, and regulatory requirements to support client services.<br>• Support training initiatives by educating clients on relevant policies and systems impacting their business.<br>• Collaborate with internal teams to proactively complete tasks and ensure high-quality service delivery.
