7 results for customer service jobs

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key ResponsibilitiesClaims Coordination<ul><li>Draft and prepare professional correspondence using Microsoft Word.</li><li>Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.</li><li>Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.</li><li>Maintain accurate records and ensure documents are processed and distributed within required timelines.</li><li>Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.</li></ul>
2026-09-01T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-01T00:00:00Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 75000 CAD / Yearly
THE ROLE:We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, networks, servers, and firewalls. The ideal candidate will provide exceptional first-line technical support, serving as the first point of contact for customers and ensuring systems run smoothly. This role involves both in-person and remote support, with a strong focus on customer service and effective problem resolution.Key Responsibilities:<ul><li>Serve as the first point of contact for customers, responding to support tickets and providing technical assistance.</li><li>Troubleshoot and resolve hardware, software, computer system, LAN/WAN, server, firewall, and connectivity issues; escalate complex issues to Tier 3 support when required.</li><li>Install, configure, modify, repair, and maintain computers, software, hardware, and peripherals.</li><li>Perform system maintenance, cleanup, optimization, and diagnostics to ensure reliable day-to-day performance.</li><li>Take direction from the Team Lead and maintain accurate support records.</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ul>WHY THIS ROLE?This is your chance to join a thriving and fast-growing organization that values its team members and fosters a collaborative, supportive work environment. You’ll enjoy a competitive salary, comprehensive benefits, work-life balance, and the opportunity to work with modern technologies while making a meaningful impact.
2026-08-28T00:00:00Z

Member Services Representative

Surrey, BC
onsite
Permanent
58000 - 64000 CAD / Yearly
Our client, a well-established and community-focused financial institution, is seeking an experienced Loan Officer / Member Services Representative to join their team. This is an excellent opportunity for a customer-focused banking professional who enjoys building relationships, providing financial solutions, and delivering exceptional member service. Key Responsibilities<ul><li>Provide lending solutions including personal loans, mortgages, lines of credit, and other consumer lending products.</li><li>Interview members to understand their financial needs and recommend appropriate lending and banking solutions.</li><li>Review loan applications, analyze credit information, and prepare lending recommendations.</li><li>Support members with debt management, financial guidance, and loan servicing.</li><li>Promote and cross-sell a variety of financial products and services to meet member needs.</li><li>Open new accounts and process a variety of financial transactions accurately and efficiently.</li><li>Assist members with everyday banking inquiries while delivering an outstanding customer experience.</li><li>Prepare mortgage renewals, loan modifications, and related documentation.</li><li>Monitor delinquent accounts and work collaboratively with members to establish repayment solutions.</li><li>Maintain compliance with lending policies, regulatory requirements, and internal procedures.</li><li>Participate in branch initiatives that support business growth and member engagement.</li></ul>
2026-08-06T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-09-01T00:00:00Z

Customer Program Manager

Dundas, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
Customer Program ManagerManufacturing | Engineering | Technical ProjectsAbout the OpportunityWe are seeking a highly organized and technically minded Customer Program Manager to lead and coordinate complex manufacturing projects from order handoff through successful delivery. This role is ideal for someone with an engineering background who thrives in a fast-paced, project-driven environment and enjoys working at the intersection of customers, engineering, operations, quality, and manufacturing teams.As the central point of contact for project execution, you will ensure customer expectations, project milestones, and internal deliverables remain aligned throughout the project lifecycle. Key Responsibilities<ul><li>Maintain and manage the master project schedule, ensuring it accurately reflects project priorities, milestones, production requirements, and customer commitments.</li><li>Lead the transition of new projects from the Business Development team, ensuring all commercial, contractual, and technical requirements are clearly defined and communicated.</li><li>Coordinate cross-functional project activities involving engineering, operations, quality, supply chain, and manufacturing teams.</li><li>Serve as the primary liaison between customers and internal stakeholders, providing regular project updates and managing expectations.</li><li>Facilitate customer meetings, document discussions, track action items, and ensure timely completion of deliverables.</li><li>Monitor project progress against timelines, budgets, and milestones while proactively identifying and mitigating risks.</li><li>Drive effective communication across departments to ensure smooth project execution and successful product delivery.</li><li>Support project reviews, lessons learned activities, and continuous improvement initiatives within the PMO.</li><li>Develop and maintain project documentation, status reports, schedules, and customer communications.</li><li>Collaborate closely with technical teams to understand engineering challenges, manufacturing constraints, and customer requirements.</li></ul>
2026-08-31T00:00:00Z

Administrative Support – Registration

Edmonton, AB
onsite
Temporary
0 - 0 CAD / Yearly
Our client is looking for an organized Administrative Support team member to join their team in Edmonton, Alberta. This role supports registration-related workflows by reviewing documentation, completing system tasks, and assisting with application processing in a high-volume environment. The ideal candidate is detail-oriented, dependable, able to follow established procedures, and comfortable working independently to provide accurate administrative support.Responsibilities:<ul><li>Review and verify registration documents for accuracy, completeness, and processing readiness.</li><li>Support application workflows through administrative tasks and backend coordination.</li><li>Review transcripts, criminal record checks, and other documents against established guidelines.</li><li>Prepare standardized correspondence using approved database templates.</li><li>Perform high-volume data entry and record updates while maintaining accuracy and confidentiality.</li><li>Use Microsoft 365, including SharePoint and Outlook, to manage information and administrative tasks.</li><li>Support the team during high-volume periods while maintaining consistent processing quality.</li></ul>
2026-08-28T00:00:00Z