<p><strong>Multimedia & Graphic Design Specialist</strong></p><p><strong>Public Trust Clearance Preferred</strong></p><p><strong>Employment Type:</strong> Full-Time (Onsite)</p><p><strong>6-Month Contract, </strong>Potential for Extension or Conversion </p><p><strong>Location:</strong> Washington, DC- Hybrid </p><p><strong>Travel:</strong> Occasional (may include short-notice and overnight travel)</p><p><strong>Position Overview</strong></p><p>We are seeking a creative and detail-oriented Multimedia & Graphic Design Specialist to support strategic communications and public affairs initiatives within a federal environment. This role is ideal for a visual storyteller who can translate complex or sensitive topics into compelling, audience-focused multimedia content.</p><p>The position partners closely with public affairs teams and senior stakeholders to produce high-quality visual assets that inform, engage, and educate broad audiences across digital and social media platforms.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver end-to-end photography, video production, and graphic design support for internal and external communications</li><li>Develop visually compelling multimedia content, including:</li><li>Photojournalistic imagery</li><li>Short- and long-form video</li><li>Infographics, static visuals, and motion graphics</li><li>Capture broadcast-quality photo and video content at events, interviews, and on-location shoots using professional equipment (camera, audio, lighting)</li><li>Plan and execute multimedia projects from concept through delivery, including research, storyboarding, scripting, filming, and editing</li><li>Produce social media–optimized content (e.g., short-form videos, sizzle reels, platform-specific assets for Instagram, YouTube, TikTok, X, etc.)</li><li>Apply appropriate storytelling techniques aligned to audience, platform, and communication goals</li><li>Support full video production lifecycle, including motion graphics, editing, and delivery of final production assets</li><li>Produce content incorporating animation, audio, or podcast elements as needed</li><li>Ensure all deliverables meet accessibility standards (e.g., captioning, audio descriptions)</li><li>Manage multiple concurrent projects and deliver high-quality content under tight deadlines</li><li>Maintain proper documentation, including consent forms, releases, and licensing records</li><li>Ensure proper usage rights, attribution, and compliance for third-party assets</li><li>Support livestream production for events as needed</li><li>Organize and maintain digital asset libraries for easy retrieval and long-term use</li><li>Collaborate with cross-functional teams, including content strategists, writers, and stakeholders</li></ul>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.</p><p><br></p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p><p> </p><p> </p><p><br></p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p>
<p>We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.</p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p><p><br></p>