We are looking for an experienced Customer Service Manager to join our team in Medford, Massachusetts. In this contract position, you will oversee customer service operations, ensuring efficiency and satisfaction for all clients. This role is ideal for someone with strong organizational skills and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the customer service team to ensure consistent and high-quality client support.<br>• Oversee customer accounts, addressing inquiries and resolving issues in a timely and thorough manner.<br>• Utilize computer-aided dispatch systems to streamline communication and enhance service delivery.<br>• Supervise call center activities, ensuring adherence to company standards and responsive customer interactions.<br>• Plan and coordinate schedules for the team, optimizing workflows and maintaining productivity.<br>• Monitor and analyze performance metrics to identify areas for improvement and implement effective solutions.<br>• Train and mentor team members to support their growth and maintain a positive work environment.<br>• Collaborate with other departments to align customer service strategies with broader business objectives.<br>• Develop and implement strategies to enhance customer satisfaction and retention.<br>• Ensure compliance with company policies and industry standards in all customer service operations.
<p>We are looking for an Office Services Associate to join our team in Portland, ME on a contract basis. In this role, you will provide essential back-office support, including reprographics, mail services, and other administrative tasks in both physical and digital environments. You will ensure smooth operations across hospitality, audio/visual, reception, and other service lines as needed.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily office services tasks, including reprographics, mail handling, and intake processes, following established procedures.</p><p>• Ensure work requests are accurately logged and job tickets are completed before starting assignments.</p><p>• Troubleshoot and resolve basic equipment issues and escalate complex problems when necessary.</p><p>• Collaborate with supervisors and clients to address job requirements and meet deadlines.</p><p>• Maintain quality assurance standards for both individual work and team tasks.</p><p>• Load and manage office equipment with necessary supplies, such as paper and toner.</p><p>• Follow company policies and client site protocols to ensure compliance and efficiency.</p><p>• Prioritize and organize workflow to meet contracted deadlines and deliverables.</p><p>• Regularly lift and transport items weighing up to 50 pounds.</p><p>• Utilize resources and supplies cost-effectively to support operational goals.</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a dedicated and detail-oriented individual to join our team as a Part-Time Patient Registration Specialist in Boston, Massachusetts. This contract position offers an opportunity to contribute to essential healthcare services by ensuring smooth patient intake and administrative processes. The role requires strong organizational skills and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Manage new patient registrations and inpatient admissions promptly and accurately.<br>• Collaborate with outpatient clinics and care managers to coordinate orders and facilitate same-day scheduling.<br>• Communicate effectively with referring providers to streamline the referral and scheduling process.<br>• Provide financial counseling assistance to uninsured patients, ensuring they understand available options.<br>• Handle office support tasks such as scanning, filing, faxing, and other administrative duties.<br>• Maintain accurate and up-to-date patient records in compliance with healthcare regulations.<br>• Assist with verifying insurance details and resolving registration-related issues.<br>• Work closely with team members to support seamless operations and patient care.<br>• Utilize medical programs and Microsoft Office Suite for efficient data management.<br>• Deliver exceptional customer service to patients and healthcare professionals.
<p>We are looking for a highly organized and detail-oriented Administrative Assistant to join our team in Boston, Massachusetts. In this Contract to permanent position, you will play a vital role in supporting daily operations within a detail-oriented services environment, ensuring efficiency and accuracy in administrative tasks. This opportunity is ideal for individuals who thrive in a fast-paced setting and are skilled at multitasking while maintaining a strong focus on client service.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to ensure smooth office operations.</p><p>• Prepare and draft precise correspondence, reports, and contracts with attention to detail.</p><p>• Assist in managing financial transactions and maintaining accurate records.</p><p>• Coordinate and schedule executive meetings, ensuring all necessary materials are prepared.</p><p>• Maintain organized filing systems for easy access and retrieval of documents.</p><p>• Collaborate with team members to streamline processes and improve workflow.</p><p>• Communicate effectively with clients and colleagues at various levels, both verbally and in writing.</p><p>• Utilize advanced features of Microsoft Excel and PowerPoint to create and present data-driven materials.</p><p>• Support the team in managing multiple priorities, meeting deadlines, and addressing urgent needs.</p><p>• Handle routine office tasks autonomously while ensuring accuracy and timeliness.</p>
The Office Services Associate is essential for ensuring the smooth and efficient functioning of the office environment. The role encompasses a wide range of responsibilities aimed at supporting both daily operations and long-term goals. The associate will collaborate with various departments to facilitate effective communication and foster a productive work atmosphere. Key responsibilities include: Administrative Support: Manage routine office tasks such as scheduling meetings, handling correspondence, and maintaining office supplies to ensure seamless operations. Document Management: Organize, categorize, and maintain both physical and electronic filing systems. Prepare various documents, reports, and presentations as needed. Communication Coordination: Serve as the first point of contact for internal and external communications, answering phones, responding to emails, and directing inquiries to appropriate personnel. Customer Interaction: Provide exceptional customer service by assisting clients and visitors, addressing their needs promptly, and creating a welcoming environment.
<p>For consideration, please reach out to <strong>Jennifer Lavoie </strong>as soon as possible, ensure to include your most current resume when you apply. <em><u>Connect with me on LinkedIn</u></em> at Jennifer Lavoie.</p><p><br></p><p>If you are currently working with a Robert Half recruiter, please reach out to them.</p><p><br></p><p>Robert Half is seeking an experienced Accountant to support our client in the Concord area and be the sole Accountant for this small company environment. This Accountant/Manager role is integral to overseeing the company's financial operations, HR and compliance, ensuring the organization runs efficiently and effectively. The ideal Accountant will bring a proven track record in managing the Accounting & Finance for a small company environment where you wear many hats.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and analyze detailed financial reports to support organizational decision-making.</p><p>• Oversee and maintain general ledger activities, accounts payable, accounts receivable, payroll, month end close, and financial statement preparation.</p><p>• Work with the auditors to ensure compliance and accuracy.</p><p>• Develop, manage, and monitor the organization's budget to align with financial goals.</p><p>• Review and negotiate vendor service agreements to optimize organizational resources.</p><p>• Manage all human resources functions, including recruitment, onboarding, training, benefits administration, and employee relations (willing to train on these items).</p><p>• Handle additional tasks and projects as needed to support organizational objectives.</p>
We are looking for a dynamic and customer-focused Facilities Coordinator to join our team on a Contract basis in Boston, Massachusetts. This role involves supporting the Facilities Manager in ensuring smooth operations across multiple floors, including overseeing maintenance, vendor coordination, and customer satisfaction initiatives. You’ll play a vital part in creating a welcoming and efficient environment for clients and staff while contributing to the success of events and daily operations.<br><br>Responsibilities:<br>• Assist the Facilities Manager in overseeing property maintenance and repair services to ensure seamless operations.<br>• Coordinate vendor services, including scheduling and escorting vendors during site visits.<br>• Conduct regular site inspections to identify issues and create resolution tickets.<br>• Support the planning and execution of monthly and quarterly client events.<br>• Respond to emergency situations and manage on-call duties as the primary point of contact when required.<br>• Foster positive relationships with property occupants and ensure high levels of customer satisfaction.<br>• Monitor and report on Key Performance Indicators (KPIs) to identify areas for improvement.<br>• Collaborate with the team to implement best practices and innovative solutions for facility management.<br>• Ensure compliance with established procedures and protocols, including incident reporting and escalation.<br>• Promote teamwork and a customer-first approach within the facilities management team.
<p>We are looking for a dedicated <strong>Member Service Representative to join our team in Boston, MA on a long term contract to hire opportunity.</strong> In this role, you will provide exceptional service to credit union members by assisting with transactions, promoting products, and handling inquiries. This is a Contract to permanent position in the banking industry, offering a great opportunity to grow your career while contributing to a dynamic organization. <strong>This is a fully in-person position (no hybrid or remote work).</strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries.</p><p>• Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy.</p><p>• Open new accounts for both existing and new members, ensuring compliance with policies and procedures.</p><p>• Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products.</p><p>• Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records.</p><p>• Manage cash operations, including cash handling, balancing, and vault teller activities.</p><p>• Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and Bank Secrecy Act requirements.</p><p>• Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns.</p><p>• Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction.</p>
We are looking for an organized and personable Administrative Assistant to join our team in Manchester, New Hampshire. This long-term contract position involves ensuring smooth front desk operations, providing excellent service to visitors, and supporting administrative tasks to enhance office efficiency. The ideal candidate will be proactive, attentive to detail, and capable of multitasking in a dynamic environment.<br><br>Responsibilities:<br>• Serve as the first point of contact by welcoming guests and directing them appropriately.<br>• Manage inbound calls, including answering, transferring, and taking messages.<br>• Provide comprehensive administrative support to various departments as needed.<br>• Maintain accurate records through data entry and documentation.<br>• Assist with scheduling appointments and managing calendars.<br>• Coordinate office supplies and ensure the front desk area remains organized.<br>• Respond to inquiries and provide information with careful attention to detail.<br>• Support team members with ad hoc tasks and projects.<br>• Handle correspondence and distribute mail efficiently.<br>• Promote a positive image of the organization at all times.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>Our client, in the professional services industry is seeking an experienced Accounting Manager to join their team in Boston, Massachusetts. This long-term contract position is ideal for an experienced, detail-oriented individual with a strong background in accounting and a collaborative mindset. The successful candidate will oversee accounting operations and ensure the smooth execution of financial processes in a dynamic software development and licensing environment. This is a fantastic opportunity for someone with strong interpersonal skills and a team-oriented and collaborative approach</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage month-end close activities, ensuring accurate and timely reporting of financial results</p><p>• Oversee general ledger operations and maintain comprehensive account reconciliations</p><p>• Prepare and review journal entries to ensure compliance with accounting standards</p><p>• Coordinate financial statement audits and support external auditor requirements</p><p>• Supervise a Senior Accountant, providing guidance and performance oversight</p><p>• Handle payroll accounting and reconciliation processes efficiently</p><p>• Support audit preparations, including documentation and coordination with external auditors</p><p>• Collaborate on stock-based compensation accounting and quarterly reporting</p><p>• Utilize NetSuite for financial operations, including payroll and reconciliation tasks</p><p>• Ensure adherence to established processes while identifying opportunities for improvement</p>
<p>We are looking for a dedicated and customer-oriented Senior Banking Specialist to join our team in Billerica, Massachusetts. In this role, you will play a vital part in providing exceptional financial services, assisting customers with their banking needs, and ensuring smooth branch operations. This position offers a collaborative environment with opportunities for growth and competitive compensation.</p><p><br></p><p>Responsibilities:</p><p>• Deliver excellent customer service by addressing individual financial needs and recommending suitable banking solutions.</p><p>• Process various transactions, including deposits, withdrawals, check cashing, and account inquiries, with accuracy and efficiency.</p><p>• Assist in the training and mentorship of branch staff to promote teamwork and enhance overall performance.</p><p>• Open new customer accounts, support existing customers with digital banking tools, and assist in loan application processes.</p><p>• Ensure adherence to banking regulations, organizational policies, and security protocols.</p><p>• Contribute to achieving sales and performance targets through proactive engagement and service.</p><p>• Participate in community events and outreach programs to strengthen the bank's local presence.</p>
<p>Our client is seeking a Tax Manager to join their organization.</p><p><br></p><p>Position Summary: The Tax Manager will play a key role within the organization’s tax function. This position requires strong experience in partnership taxation and familiarity with alternative investment structures. The ideal candidate will be able to manage multiple projects simultaneously and work effectively with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Review and approve tax workpapers and tax returns for various entities</li><li>Oversee state tax risk analysis prepared by external firms</li><li>Assist with review of partnership tax returns for portfolio entities</li><li>Review quarterly and annual tax estimate workpapers</li><li>Manage and coordinate outsourced tax service providers</li><li>Support investor distributions by ensuring compliance with tax withholding requirements</li><li>Maintain and update partner information for reporting and withholding calculations</li><li>Monitor project timelines and maintain tracking tools</li><li>Collect and review documentation to support tax filings and calculations</li><li>Analyze legal agreements to determine tax implications of contributions, distributions, allocations, and reporting items</li><li>Respond to inquiries regarding tax reporting</li><li>Perform additional projects and tasks as needed</li></ul>
<p>Our client, a professional services consulting firm, is seeking a Controller to join their finance team. This individual will report directly to the Vice President of Finance.</p><p><br></p><p>Job Summary:</p><p>The Controller is responsible for overseeing all operational accounting functions and ensuring accurate financial management to support the organization’s mission and strategic objectives.</p><p><br></p><p>Key Responsibilities:</p><p>-Manage all aspects of the monthly close process, including revenue recognition, general ledger maintenance, and payroll reconciliations.</p><p>-Oversee payroll processing, including compliance with tax jurisdictions and bi-weekly postings to the general ledger.</p><p>-Calculate and process monthly commission payments.</p><p>-Provide HR-related support, including benefits administration, onboarding documentation, and employee file maintenance.</p><p>-Handle accounts receivable activities, including client billing, invoice creation, and collection efforts.</p><p>-Assist in implementing and improving systems, controls, policies, and procedures to support organizational growth.</p><p>-Coordinate with external auditors by preparing necessary account information and documentation for annual audits.</p><p>-Support the annual budgeting process in collaboration with senior finance leadership.</p><p>-Ensure compliance with state reporting requirements.</p><p>-Manage and mentor accounting staff, including accounts receivable/payable personnel.</p><p>-Serve as a backup for all roles within the accounting department as needed.</p>
<p>A growing organization is seeking an experienced Human Resources Generalist to oversee all aspects of employee lifecycle management and support HR operations. This role is hands-on and collaborative across departments, providing broad exposure to a variety of HR functions in a dynamic environment.</p><p>Responsibilities Include:</p><ul><li>Manage end-to-end staffing processes, including job postings, interviews, hiring, onboarding, and offboarding for both employees and interns.</li><li>Issue, track, and maintain company technology/equipment and collaborate with IT on system needs.</li><li>Draft and maintain job descriptions, offer/termination letters, and document meetings with HR elements.</li><li>Ensure all job descriptions and HR practices remain up to date and compliant with applicable regulations.</li><li>Oversee employee benefits enrollment and answer benefit-related inquiries.</li><li>Administer bi-weekly payroll processes, including PTO, bonuses, retroactive pay, and termination pay via automated systems.</li><li>Update and help develop employee handbook and related policies.</li><li>Maintain consistency in application of HR policies across all teams.</li><li>Develop training materials and coordinate annual/ongoing employee training sessions.</li><li>Support performance management initiatives to reinforce job responsibilities and expectations.</li><li>Investigate and help resolve employee issues and conflicts, partnering closely with supervisors and leadership.</li><li>Maintain compliant personnel records in accordance with contractual requirements.</li><li>Ensure HR strategies align with organizational goals through close collaboration with leadership.</li><li>Maintain secure and confidential employee filing systems and personnel data.</li><li>Support workplace safety procedures and actively participate in safety committees.</li><li>Administer and process workers’ compensation incident reports.</li><li>Supervise volunteer coordination and related processes.</li><li>Credential staff in accordance with regulatory or agency standards.</li><li>Foster a positive work environment and contribute to team culture.</li><li>Take on additional duties as assigned.</li></ul><p>Ideal candidates will possess strong HR generalist experience and are comfortable operating in environments with a variety of responsibilities. The ability to maintain confidentiality, build collaborative working relationships, and adapt quickly is essential.</p>
<p>Our client, a global technology organization in the software development space, is seeking an experienced Corporate Trade Senior Manager to lead import and export compliance activities across the Americas. This is a highly visible role within a corporate headquarters environment, partnering closely with cross-functional leaders and senior executives.</p><p><br></p><p>This opportunity is ideal for professionals coming from Big 4 Indirect Tax, trade consulting, legal trade counsel, or select audit backgrounds with export compliance experience. The hiring manager has a Big 4 background and is open to strong consulting-to-industry transitions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage import/export compliance programs across the Americas region</li><li>Ensure compliance with U.S. and international export, customs, and sanctions regulations</li><li>Serve as subject matter expert for export classification (CCL, USML), jurisdiction determination, and licensing</li><li>Support global trade compliance initiatives and internal policy alignment</li><li>Analyze import/export data to identify duty mitigation and savings opportunities</li><li>Partner with Supply Chain, Logistics, Tax, Finance, Legal, and site teams</li><li>Support trade compliance audits and internal assessments</li><li>Oversee trade compliance systems and support system enhancements and adoption</li><li>Develop and maintain trade compliance processes, procedures, and documentation</li><li>Deliver training to cross-functional teams on trade and export compliance requirements</li><li>Provide trade compliance support for M& A and due diligence activities</li></ul><p><br></p>
<p><em>Private Equity, Tax Manager</em></p><p><em>Boston, Hybrid.</em></p><p><em>Comp to $175k base plus bonus. Plus amazing benefits.</em></p><p><br></p><p>*NOTE: The potential to a post-tax season start date exists!!</p><p><br></p><p>Our client is an established and very successful PE firm in the Boston Area. They are creating a Tax Manager role to help support the continued growth in fundraising and their execution strategy. Great history of challenging and developing their people. Excellent work/life allows for the perfect balance for you.</p><p><br></p><p>The role will look to provide some immediate positive impact to the business and fund reporting and compliance. Great chance to work within a small, elite tax group. You'll have multiple mentors above and around you, while also helping a couple junior staff showing tons of promise.</p><p><br></p><p>Some basics on the job:</p><ul><li>Manage and review the preparation of tax workpapers, tax returns, and tax estimates for funds and partnership entities, focusing on alternative investments and partnership tax compliance.</li><li>Coordinate and oversee outsourced CPA teams, ensuring accurate tax filings, distribution support, and maintaining partner information for K-1 reporting and withholding calculations.</li><li>Analyze legal documents and respond to investor and partner inquiries regarding tax reporting, while tracking projects and collecting documentation to support compliance.</li></ul><p><br></p>
<p>We are seeking a highly skilled and results-driven Six Sigma Black Belt Project Manager to lead strategic process improvement initiatives within a paper and pulp manufacturing operations. This role is responsible for identifying, managing, and executing high-impact projects that drive operational efficiency, reduce waste, and improve product quality and customer satisfaction.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead cross-functional teams to execute Lean Six Sigma projects from initiation through completion, ensuring alignment with business goals.</li><li>Analyze complex manufacturing processes using Six Sigma methodologies (DMAIC, DFSS) to identify root causes and implement sustainable improvements.</li><li>Facilitate Kaizen events, value stream mapping, and other Lean tools to drive continuous improvement.</li><li>Develop and track project charters, timelines, budgets, and performance metrics (e.g., cost savings, cycle time reduction, yield improvement).</li><li>Mentor and coach Green Belts and other team members in Six Sigma tools and techniques.</li><li>Collaborate with plant leadership, engineering, quality, and maintenance teams to ensure project success and knowledge transfer.</li><li>Present project updates and results to senior leadership, including ROI analysis and risk mitigation strategies.</li><li>Promote a culture of continuous improvement and operational excellence across the organization.</li></ul>
<p>We are looking for an experienced Business Analyst/Product Owner to join our team on a long-term contract basis in Quincy, Massachusetts. </p><p><br></p><p>Job Description:</p><p>The successful candidate will be responsible for defining planning and implementing technology solutions to achieve Collateral Management strategic directives and industry/regulatory mandates. The individual will be responsible for working with Business and Technology counterparts across global sites as a Product Owner / Sr. Business Analyst and use their knowledge of the business systems industry and system development lifecycle methodology to direct the execution of complex projects throughout their life cycle.</p><p><br></p><p>Objectives:</p><p>- Implement a comprehensive collateral management platform that services client needs drives simplification and reduces redundant collateral capabilities bank wide</p><p>- Implement optimization capabilities leveraging existing rules engines and designing executing an end-to-end process flow working with both the business and development teams by acting in the capacity of a Product Owner.</p><p>- Implement standard simplified data management and systems integration to ensuring flexible robust overall offering.</p><p><br></p><p>Major Responsibilities:</p><p>- Lead very complex and challenging business/system requirements working session by facilitating strategic user meetings.</p><p>- Work with business team to understand requirements and develop wireframes and articulate the vision to the development team and oversee end-to-end development lifecycle.</p><p>- Responsible for designing and executing an end-to-end data and process flow working with both the business and development team. Establishing end-to-end connectivity across the eco-system including SWIFT.</p><p>- Decompose abstract and complex details/concepts into business and functional requirements that can be understood by the stakeholders i.e. end users developers testers etc.</p><p>- Document project requirements and other project related documents with clear and concise language consistent with methodology framework.</p><p>- Work with the project team to develop and manage project plans including issue resolution and risk mitigation</p><p>- Consult with users developers testers and implementation specialists.</p><p>- Direct the development of end user training plans business level user acceptance test plans and implementation plans communicates to senior management and business representatives.</p><p>- Instruct guide and supervise project team in the resolution of issues risks and impediments.</p><p>- Partner with technology and business managers providing overall strategic leadership in developing and maintaining disciplined processes.</p><p>- Ensure governance with the project methodology standards documentation and approvals e.g. project artifacts tollgates etc.</p><p>- Manage participation from required stakeholders to ensure accurate deliverables</p><p>- Manage cross team dependencies with other business and IT areas.</p>
<p>Senior / Lead MSP Engineer</p><p>Boston, MA (Hybrid) - onsite at client sites when necessary or WFH when onsite is not needed</p><p>Full-Time | Managed Services Provider</p><p><br></p><p>Are you a senior-level cloud & security engineer looking to take the lead in a fast‑moving MSP environment?</p><p><br></p><p>We’re seeking a Senior / Lead MSP Engineer to own high‑impact cloud initiatives, guide technical strategy, and serve as the top‑level escalation point for our engineering team. This is a hands-on role focused on Microsoft cloud, modern security, and advanced infrastructure, with junior and mid-level engineers handling day-to-day tickets.</p><p><br></p><p>What You’ll Do</p><p>Lead Cloud Engineering & Architecture</p><ul><li>Architect, deploy, and support solutions across Microsoft 365, Azure, and Azure AD (Entra ID)</li><li>Lead cloud migrations, modernization projects, identity/security enhancements</li><li>Optimize Azure resources including networking, compute, storage, and governance</li><li>Support and improve environments across Microsoft Public Cloud and AWS</li></ul><p>Security Engineering</p><ul><li>Configure and manage Intune, Defender, Sentinel, conditional access, MFA, and Zero Trust policies</li><li>Execute security assessments and implement best‑practice improvements</li><li>Develop secure configurations for identity, endpoint, and cloud environments</li></ul><p>Senior-Level Escalation & Leadership</p><ul><li>Serve as the highest-tier escalation for cloud, security, and infrastructure issues</li><li>Mentor junior and mid-level engineers; provide technical guidance and oversight</li><li>Participate in client strategy, technical roadmapping, and project scoping</li><li>Help refine and enhance internal processes, automation, and service delivery</li></ul><p>Advanced Infrastructure Support</p><ul><li>Oversee higher-level work in Windows Server, virtualization (VMware/Hyper‑V), and networking</li><li>Support firewall technologies (Fortinet, Meraki, Palo Alto, etc.) and modern network design</li><li>Ensure documentation, monitoring, and operational excellence across environments</li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
<p>Associate Marketing Director with 3-5+ years of relevant experience needed for a full-time, fully onsite position with our client in Southern Maine. Ideal candidate will have experience working for a luxury brand. Exceptional writing, communication, and storytelling skills. Will Oversee digital marketing initiatives including website content, email campaigns, social media, and SEO/SEM. Salary is 80-100K with some flex if needed.</p><p><strong> </strong></p><p><strong>Responsibilities</strong></p><ul><li>Partner with the Marketing Director to shape and execute brand strategy and messaging.</li><li>Ensure consistent brand identity across all communications and channels.</li><li>Oversee digital marketing (website, email, social media, SEO/SEM) and manage content creation, calendars, and product launches.</li><li>Develop product launch strategies and collateral; translate technical features into customer benefits.</li><li>Monitor competitors and market trends to inform marketing efforts.</li><li>Support events and community engagement to expand brand advocacy.</li><li>Track campaign performance, analyze results, and manage budgets and vendors.</li></ul>
<p>Our client, a highly successful national law firm is seeking an experienced Litigation Paralegal to support their legal team in Boston, Massachusetts. The successful candidate will play a vital role in managing litigation cases from start to finish, ensuring thorough preparation and organization. </p><p><br></p><p><strong>Location: </strong>Boston, MA </p><p><strong>Salary: </strong>$60,000 - $85,000 (depending on experience) + amazing benefits!</p><p><strong>Schedule: </strong>Hybrid (3 days in office, 2 days remote)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage multiple complex litigation matters concurrently while meeting strict deadlines.</li><li>Support all phases of trial preparation, including logistics, case administration, client reporting, expert retention, and client communications.</li><li>Monitor court filings and provide detailed analyses and assessments to attorneys.</li><li>Draft and assist with pre-trial motions, dispositive motions, motions in limine, and other litigation pleadings.</li><li>Meet established billable-hour requirements.</li><li>Review, analyze, and organize discovery materials, including medical records, sales data, employment records, and other case-related documents.</li><li>Prepare comprehensive case assessments and evaluations for review by associates and partners.</li><li>Maintain accurate, contemporaneous tracking and submission of billable time.</li><li>Attend trials and provide direct support to the trial team throughout all phases of trial.</li></ul>
<p>he Accounts Receivable Specialist is responsible for managing key AR functions including cash application, customer collections, and credit analysis. This role will play a critical part in optimizing AR processes, improving cash flow, and ensuring accurate financial records. The ideal candidate is detail-oriented, process-driven, and comfortable working in complex systems environments, with strong experience in SAP and advanced Excel.</p><p><br></p><p>For immediate consideration please contact MICHAEL ABATE @ michael.abate@roberthalf;com</p><p><br></p><p><br></p><p><strong>Cash Application</strong></p><ul><li>Apply customer payments accurately and timely, including ACH, wire, checks, and lockbox transactions</li><li>Research and resolve unapplied cash, short payments, overpayments, and deductions</li><li>Reconcile AR subledger to the general ledger and assist with month-end close activities</li></ul><p><strong>Collections</strong></p><ul><li>Manage customer accounts to ensure timely collection of outstanding receivables</li><li>Communicate professionally with customers to resolve billing disputes and payment delays</li><li>Monitor aging reports and take proactive steps to reduce past-due balances and DSO</li></ul><p><strong>Credit Analysis</strong></p><ul><li>Perform credit reviews for new and existing customers, including financial analysis and credit limit recommendations</li><li>Monitor customer credit risk and exposure, recommending holds or releases as appropriate</li><li>Partner with Sales and Finance to balance risk management with customer relationships</li></ul><p><strong>Process Improvement & Documentation</strong></p><ul><li>Identify opportunities to streamline and improve AR workflows and internal controls</li><li>Assist in fine-tuning cash application, collections, and credit processes</li><li>Document standard operating procedures (SOPs) and maintain up-to-date process documentation</li></ul><p><strong>Systems & Reporting</strong></p><ul><li>Utilize ERP System (,SAP, Oracle, NetSuite) to manage AR transactions, reporting, and account analysis</li><li>Leverage Excel (including pivot tables, VLOOKUP/XLOOKUP, and data analysis tools) for reporting and reconciliation</li><li>Support ad hoc reporting and analysis requests from Finance leadership</li></ul><p><br></p><p><br></p>
