<p>Digital Marketing Specialist with 2+ years of solid, hands-on digital marketing experience needed for a full-time, fully onsite position with our small agency client in Greater Boston. While this is a fully remote position, only candidates within 100 miles of Boston will be considered. Must be proficient in Google Ads and Google Analytics. Must be familiar with programmatic advertising, streaming, and geofencing. Must have either external or internal client-facing skills. Experience working with clients in the auto, retail, financial, education, legal, and/or professional services industries would also be ideal. Target salary is 65-70K.</p>
<p>We are looking for an experienced Accounts Receivable Specialist to join our team on a contract basis in Portsmouth, New Hampshire. In this role, you will play a key part in ensuring accurate financial transactions, managing billing operations, and maintaining strong relationships with clients. This position requires a detail-oriented individual with expertise in accounts receivable processes and a solid understanding of insurance billing and verification.</p><p><br></p><p>Responsibilities:</p><ul><li>Answering phones</li><li>Reviewing and billing of third party claims</li><li>Working denials of claims</li><li>Working Rejections of claims</li><li>Verifying Insurance</li><li>Adding / Updating Insurances</li><li>Creating / Updating Patient Payment Schedules</li><li>Reconciliation projects</li></ul>
<p>Robert Half is working with a growing company in Andover seeking a Senior Billing Specialist to join its team. This is a permanent role, that can move into a "Lead" or "Supervisor" role down the road. Our client is looking for at least 3 years of billing experience and strong Excel skills. The selected candidate must have proven vendor relationship skills too.</p><p><br></p><p>Target salary for this opportunity is dependent on experience. Starting salary range is from $55-80K. If interested and qualified send your resume to Bill.Nichols@roberthalf. Thanks!</p>
<p>We are seeking a skilled and versatile Temporary Marketing Specialist to support our marketing automation efforts, social media strategy, light design work, and digital asset organization. This role is ideal for a detail-oriented marketer with strong project management skills and a creative mindset.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Build and edit marketing campaigns using platforms like Marketo (or similar), with support available for backend setup.</li><li>Edit and optimize email content.</li><li>Write engaging captions and create visuals for social media posts.</li><li>Schedule content across multiple platforms.</li><li>Collaborate on blog and social media strategy.</li><li>Pull and analyze monthly performance reports.</li><li>Create graphics using tools such as Canva.</li><li>Design email banners and landing page visuals as needed</li><li>Reorganize video library folder structures.</li><li>Ensure all videos are properly captioned and labeled.</li></ul>
We are looking for a meticulous and detail-oriented Accounts Payable Specialist to join our team in Dover, New Hampshire. In this role, you will play a vital part in ensuring the timely and accurate processing of financial documents while upholding company policies and accounting best practices. This position offers an opportunity to contribute to operational efficiency and collaborate across departments in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Review, verify, and process invoices, expense reports, and check requests to ensure accuracy and compliance with company policies.<br>• Prepare and issue payments on a weekly basis or as needed, ensuring proper authorization and distribution of signed checks.<br>• Maintain accurate records by assigning proper accounting codes and periods to all transactions.<br>• Collaborate with financial leadership to support annual reporting requirements and ensure compliance with regulatory standards.<br>• Assist in refining financial procedures to enhance efficiency and maintain adherence to company policies.<br>• Generate financial analyses to support cost-efficiency initiatives and provide actionable insights.<br>• Participate in special projects as assigned, contributing to team objectives and process improvement.<br>• Communicate effectively with departments to clarify discrepancies and ensure smooth financial operations.<br>• Uphold exceptional service standards while supporting the accounting team in delivering high-quality results.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for an Accounts Receivable Specialist to join a dynamic renovation company in Portland, Maine. This on-site role offers an excellent opportunity for individuals with a background in accounting or finance to contribute to a thriving team. The position is ideal for candidates who are detail-oriented and eager to grow their expertise in accounts receivable processes.<br><br>Responsibilities:<br>• Prepare and process monthly billing statements with accuracy and attention to detail.<br>• Manage accounts receivable tasks, including posting invoices and recording cash receipts.<br>• Conduct collection efforts to ensure timely payments from clients.<br>• Reconcile account discrepancies and maintain accurate financial records.<br>• Utilize Microsoft Excel for data analysis and reporting purposes.<br>• Support the integration of Sage accounting software for financial transactions (training provided if needed).<br>• Collaborate with team members to streamline accounts receivable workflows.<br>• Handle AIA billing processes to ensure compliance and accuracy.<br>• Provide exceptional customer service when addressing billing inquiries.<br>• Assist in maintaining organized documentation for audit and compliance purposes.
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
We are looking for a dedicated Collections Specialist to join our team in Woburn, Massachusetts. In this long-term contract position, you will play a vital role in managing client accounts, resolving outstanding payments, and maintaining effective communication with clients. This is an excellent opportunity for someone with a strong background in accounts receivable and collections processes.<br><br>Responsibilities:<br>• Make outbound calls to clients, including hospitals, to follow up on outstanding orders and past-due payments.<br>• Maintain and strengthen client relationships through consistent and precise communication.<br>• Monitor accounts receivable activity to ensure timely payment and accurate recordkeeping.<br>• Address and resolve payment discrepancies or issues in a timely manner.<br>• Collaborate with internal teams to manage finance-related projects and tasks as needed.<br>• Provide regular updates and reports on collection activities to management.<br>• Ensure compliance with company policies and financial regulations during collection processes.<br>• Assist with additional accounting duties as required to support the finance team.
<p>This role is onsite in Brighton, MA 5x per week, non-negotiable, do not apply if you aren't open to working onsite 5x per week</p><p><br></p><p><strong>Job Title</strong>: Administrative and Operations Coordinator - Technology Team Support</p><p><br></p><p><strong>Job Summary</strong>: We are seeking an extremely organized and proactive Administrative and Operations Coordinator to assist our technology team with scheduling, data input, certification tracking, and consistent follow-ups. This role is critical in ensuring all team members complete required certifications and trainings within specified timelines. The ideal candidate will need exceptional organizational, communication, and follow-through skills to manage multiple responsibilities, while diligently documenting and monitoring progress to maintain compliance standards.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Scheduling</strong>: Coordinate and manage meeting calendars, training sessions, and certification deadlines to ensure team members have access to all required resources.</li><li><strong>Data Input & Tracking</strong>: Maintain accurate records of certifications, trainings, and other compliance requirements in designated systems.</li><li><strong>Certification and Training Follow-Up</strong>: Actively track the status of individual team members’ certification and training completions. Proactively remind those who are not compliant and ensure consistent follow-ups via email, messaging, or other methods of communication.</li><li><strong>Documentation</strong>: Maintain detailed reports and logs for certification progress, escalations, and completed follow-ups, ensuring data is centralized and up-to-date.</li><li><strong>Reporting</strong>: Provide recurring updates to leadership regarding team compliance performance, outstanding certifications, and any roadblocks.</li><li><strong>Consistent Outreach</strong>: Communicate persistently and professionally with team members who have outstanding tasks, reinforcing deadlines and expectations without compromising relationships.</li><li><strong>Process Improvement</strong>: Identify and suggest opportunities to streamline certification tracking and follow-up processes for greater efficiency.</li></ul><p><br></p>
<p>We are looking for a dedicated Collections Specialist in Manchester, New Hampshire. This long-term contract position offers an opportunity to contribute to our financial operations by managing collection processes and maintaining accurate records. The ideal candidate will be skilled in handling both consumer and commercial collections while ensuring compliance with company policies.</p><p><br></p><p>Responsibilities:</p><p>• Process correspondence, generate form letters, and prepare labels to support collections efforts.</p><p>• Review and evaluate accounts to determine the appropriate actions based on account type, balance, credit history, or collateral.</p><p>• Maintain and update collection files, ensuring all data is accurately entered into systems and reports are generated as needed.</p><p>• Respond to calls and inquiries regarding payment notices and overdue accounts with attention to detail.</p><p>• Oversee the mailing of notices, identifying and addressing any errors to ensure accurate communication.</p><p>• Explain loan statuses to customers and follow up on delinquent accounts to arrange payment solutions.</p><p>• Record and document all interactions with customers, including processing mail payments and receipts.</p><p>• Prepare necessary documentation for collection agencies and attorneys, including posting associated payments.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
We are looking for an experienced Recertification Specialist to join our team on a contract basis in Boston, Massachusetts. In this role, you will play a critical part in ensuring compliance with Section 8 housing certifications while providing exceptional administrative support. This position offers an opportunity to contribute to a dynamic real estate and property management environment.<br><br>Responsibilities:<br>• Review and verify Section 8 housing certifications to ensure compliance with regulations.<br>• Communicate effectively with tenants and stakeholders to address inquiries and provide necessary information.<br>• Perform data entry tasks with accuracy to maintain housing records and documentation.<br>• Manage email correspondence related to housing certifications and tenant inquiries.<br>• Handle inbound and outbound calls to schedule appointments and follow up on recertification processes.<br>• Coordinate and organize schedules for recertification meetings and tenant consultations.<br>• Provide customer service support to tenants, addressing concerns and guiding them through the recertification process.<br>• Collaborate with leasing consultants to ensure smooth operations and timely completion of recertifications.<br>• Maintain organized records and documentation for audit and reporting purposes.
We are looking for a dedicated Collections Specialist to join our team in Portland, Maine. In this long-term contract role, you will play a key part in managing and improving our credit and collections processes, ensuring timely payments and maintaining strong relationships with clients. This position offers an excellent opportunity to contribute to a dynamic legal industry environment.<br><br>Responsibilities:<br>• Oversee and execute commercial and consumer collections activities to ensure timely resolution of outstanding balances.<br>• Manage credit and collections processes, including reviewing accounts and analyzing payment histories.<br>• Collaborate with clients and internal teams to address billing concerns and develop payment solutions.<br>• Maintain accurate records of collection activities and update account statuses in the system.<br>• Monitor delinquent accounts and implement strategies to reduce overdue balances.<br>• Communicate effectively with customers to resolve disputes and clarify payment terms.<br>• Ensure compliance with legal and regulatory requirements in all collection efforts.<br>• Prepare detailed reports on collections performance and provide recommendations for process improvements.<br>• Support billing collection operations by identifying and addressing discrepancies.<br>• Assist in developing policies and procedures to streamline collection workflows.
<p>**PART TIME Payroll Coordinator** Our client is seeking a detail-oriented and motivated Payroll Coordinator to join our team on a part-time basis to help ensure the accurate and timely processing of bi-weekly payrolls for 1,600 employees across the U.S. and Canada. In this role, you will work closely with payroll vendors, maintain employee payroll records, verify data accuracy, and ensure compliance with payroll policies and regulations. If you thrive in a collaborative environment and have excellent organizational and communication skills, we invite you to join us! (REMOTE, PART TIME, BENEFITS) </p><p> </p><p>** 2-3 years of payroll processing experience</p><p>** Possess a working knowledge of payroll-related requirements and regulations for federal, state and local payroll laws</p><p>** High degree of accuracy and attention to detail</p><p>** Working knowledge of payroll software, preferably UKG</p><p>** Good working knowledge of Microsoft business suite, specifically Excel</p><p>** Accounting degree a plus</p><p><br></p>
We are looking for an experienced Tax Director or Tax Manager to join our dynamic team in Boston, Massachusetts. In this role, you will serve as a trusted advisor to clients, offering innovative solutions for complex tax challenges while ensuring compliance with regulatory standards. Your expertise will play a key role in helping clients achieve their business goals through strategic tax planning, risk management, and forward-looking insights.<br><br>Responsibilities:<br>• Manage a diverse portfolio of clients, delivering exceptional service tailored to their needs.<br>• Oversee the preparation, review, and timely filing of various tax forms to ensure accuracy and compliance.<br>• Provide expert consultation on complex tax provisions and support clients on intricate engagements.<br>• Research and stay informed on evolving tax regulations, delivering actionable insights and guidance.<br>• Develop and implement efficient processes to improve project outcomes and departmental workflows.<br>• Mentor and guide team members to foster their growth and enhance overall team performance.<br>• Build and maintain strong client relationships, offering strategic advice to address their unique tax challenges.<br>• Lead business development efforts to expand the firm's reach and contribute to its growth.<br>• Manage financial aspects of engagements, including budgets, billing, and collections.<br>• Drive innovation in tax planning strategies to optimize outcomes for clients.
<p><strong>Job Title: Senior Fullstack Java Developer (CRD/Wealth Management Experience)</strong></p><p> <strong>Location:</strong> Onsite, Burlington, MA </p><p> <strong>Employment Type:</strong> 52-week contract W2</p><p> <strong>Industry:</strong> Financial Technology / Wealth Management</p><p><strong>Overview:</strong></p><p> We are seeking experienced Senior Fullstack Java Developers with a strong background in Java 10 and hands-on experience in CRD systems, particularly CRIMS. Candidates with prior exposure to the Wealth Management domain are highly encouraged to apply.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain scalable fullstack applications using Java 10.</li><li>Collaborate with cross-functional teams to deliver high-quality software solutions.</li><li>Integrate and optimize CRD systems within enterprise environments.</li><li>Contribute to code reviews, technical documentation, and best practices.</li><li>Utilize GitHub and GitHub Copilot to streamline development workflows.</li></ul><p><br></p>
We are looking for a detail-oriented Insurance Authorization Coordinator to join our team in Saco, Maine. In this contract role, you will play a vital part in ensuring the accuracy and timeliness of insurance verifications while maintaining strict confidentiality with patient information. This is an onsite position requiring consistent availability during standard business hours.<br><br>Responsibilities:<br>• Conduct outbound calls to insurance companies to verify patient benefits and coverage details.<br>• Maintain and update electronic medical records with accurate and timely information.<br>• Utilize tools such as Google Chrome, Microsoft Outlook, and Adobe to efficiently manage daily tasks.<br>• Handle sensitive patient information with the utmost professionalism and confidentiality.<br>• Collaborate with healthcare providers and administrative staff to resolve authorization-related issues.<br>• Follow up on pending insurance requests to ensure timely approvals.<br>• Adhere to organizational policies and industry regulations during all interactions.<br>• Provide excellent customer service while addressing inquiries related to insurance authorizations.
<p>Job Title: Payroll Specialist</p><p><br></p><p>Job Summary:</p><p>We are seeking a skilled and detail-oriented Payroll Specialist with multistate payroll experience to join our team. This role is critical in ensuring employees across multiple states are paid accurately and on time in compliance with state and federal regulations. The ideal candidate will possess strong expertise in state-specific tax laws, payroll compliance, and multistate payroll processing. If you are a problem solver with exceptional attention to detail and a passion for providing excellent service, this opportunity may be a great fit for you!</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Payroll Processing: Process and administer end-to-end payroll for employees in multiple states, ensuring accuracy, compliance, and timeliness in every pay cycle.</p><p>Tax Compliance: Manage state-specific tax filings, unemployment insurance requirements, garnishments, and other deductions while staying current with regulatory changes across all applicable jurisdictions.</p><p>Data Management: Maintain employee records in payroll systems, ensuring accuracy for hires, terminations, promotions, and other employee status changes.</p><p>Auditing & Reporting: Conduct regular audits on payroll data to ensure compliance with internal standards and legal mandates. Prepare and distribute payroll reports and metrics as required.</p><p>Multistate Expertise: Act as the go-to resource for payroll-related matters across various states, providing guidance on compliance and system configurations specific to each state.</p><p>Customer Support: Address employee inquiries related to payroll, tax forms, deductions, and discrepancies promptly and professionally.</p><p>Vendor Coordination: Work with third-party payroll providers, tax agencies, benefits vendors, and other partners to ensure smooth payroll operations.</p><p>Process Improvement: Identify opportunities for improving payroll processes and work with the team to implement best practices for efficiency and accuracy.</p><p><br></p><p>Qualifications:</p><p><br></p><p>Experience: Minimum of 3–5 years in payroll processing, with significant experience handling multistate payroll.</p><p><br></p><p>Knowledge: Strong understanding of federal and state payroll tax laws, wage and hour laws, unemployment insurance, and garnishment processing.</p><p><br></p><p>Skills: Exceptional attention to detail, problem-solving skills, and ability to manage deadlines in a fast-paced environment.</p><p><br></p><p>Communication: Excellent written and verbal communication skills, with the ability to clearly explain payroll-related matters to employees and stakeholders.</p><p><br></p><p>If interested and qualified please apply to this listing or email your resume to jeremy.tranfaglia@roberthalf</p>
<p>Our client, a globally recognized, complex and diverse nonprofit organization in the Boston Area, is searching for a unique non-profit accounting professional. This newly-created role will own the grants accounting function for the organization. Focus is primarily on state and private grants (minimal federal funding involvement), tracking revenue and compliance, as well as reporting and analysis necessary for successful financial strategy for the organization.</p><p><br></p><p>Great leadership team that is looking to mentor the right person. You can be a strong Senior Grants Accountant that might be ready for the ownership role., but the role takes on a Mgr/SrMgt level of responsibility, being the grants acctg expert in the org. Great visibility and opportunity to build out the function and implement best practices. This role is not just the grant administration work; it owns the actual hands-on accounting for the grants/revenue/ASC606 and ASC958/forecasts etc.</p><p><br></p><p>The role is on site 4 days in a great location, free parking, while offering outstanding flexibility as well as work/life balance. </p><p><br></p><p>Compensation is $125-150k with outstanding benefits and paid time off. (well above average)</p><p><br></p>
<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
We are looking for a motivated Guest Services Coordinator to join our team in Charlestown, Massachusetts. This position offers an exciting opportunity to provide exceptional service to guests while supporting retail operations. As a contract role with potential for long-term placement, it is ideal for individuals seeking career growth in a dynamic environment.<br><br>Responsibilities:<br>• Welcome and assist guests, ensuring their needs are met with professionalism and care.<br>• Provide clear directions and guidance to guests navigating the facility or services.<br>• Support retail operations by maintaining a well-organized store environment.<br>• Monitor and manage store inventory to ensure accurate stock levels.<br>• Promote retail sales through excellent customer service and product knowledge.<br>• Collaborate with team members to enhance the guest experience.<br>• Address guest inquiries or concerns promptly to achieve satisfaction.<br>• Uphold company standards for cleanliness and organization within the store.<br>• Participate in training sessions to stay updated on company policies and procedures.
We are looking for a skilled Tier II/III Remote Help Desk specialist to join our team on a contract basis. In this role, you will provide expert-level technical support to resolve complex issues for a diverse client base. Working remotely, you will handle tickets efficiently while delivering top-notch customer service and maintaining a high level of attention to detail.<br><br>Responsibilities:<br>• Provide Tier II and III technical support for a variety of software, hardware, and network-related issues.<br>• Troubleshoot and resolve problems with Microsoft 365 applications, including SharePoint and Windows systems.<br>• Administer and manage Entra ID (Azure AD), user access, and shared folder permissions.<br>• Diagnose and address network performance concerns, including latency and access point issues, with a focus on Cisco Meraki.<br>• Configure and troubleshoot Outlook mailboxes, delivery issues, and account access.<br>• Assist with software deployment, licensing, and device connectivity challenges.<br>• Escalate high-priority or complex tickets to appropriate teams or stakeholders when necessary.<br>• Provide clear and detailed communication to end-users, ensuring a positive support experience.<br>• Contribute to small-scale projects and offer assistance with advanced-level tickets.<br>• Maintain accurate records of support activities using ticketing systems and remote support tools.
<p>Associate Brand Manager with 3+ years of relevant experience needed for a full-time, hybrid (3/2) position in Greater Boston (Burlington MA area). Must have experience in brand management, ideally in CPG. Experience working with a high-growth, small to medium sized company is preferred. Salary is 78-100K depending on experience and qualifications.</p><p><br></p><p>The Associate Brand Manager drives the growth and evolution of the brand globally by supporting the development and execution of foundational brand strategies and marketing campaigns. Reporting to the Senior Brand Manager, this role analyzes market trends, monitors brand performance, and ensures brand consistency across all touchpoints while collaborating with internal teams and external partners. This role is ideal for a proactive, data-driven marketing professional passionate about global brand growth and consumer connection.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the development and execution of brand strategies and global marketing campaigns.</li><li>Manage timelines and deliverables for product launches and campaigns.</li><li>Ensure brand consistency by maintaining and enforcing guidelines across all consumer-facing materials.</li><li>Analyze North America brand performance, market trends, and consumer insights to inform initiatives and strategies.</li><li>Assist with content and marketing support for International markets and US/Canada projects.</li><li>Track, report, and forecast the marketing budget to ensure alignment with planned expenses.</li><li>Drive organic social content strategy, engagement, and community response in collaboration with partners.</li><li>Contribute to innovation, growth opportunities, and new product development projects.</li><li>Collaborate with cross-functional teams to execute marketing initiatives effectively.</li></ul><p><br></p>
