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1 result for Help Desk Support Manager in Portland, ME
- Lewiston, ME
- onsite
- Temporary / Contract
- 25 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in Lewiston, Maine within the printing and publishing industry. This Long-term Contract opportunity is well suited for an early-career IT specialist who enjoys hands-on desktop support, device preparation, and assisting users in a fast-paced office environment. The role focuses on delivering reliable day-to-day IT service, resolving routine technical issues, and ensuring workstations and related equipment are ready for business use.<br><br>Responsibilities:<br>• Prepare, image, and deploy desktop computers, laptops, and peripheral devices for end users across the site.<br>• Diagnose and resolve common hardware, software, and Windows-related issues to minimize interruptions to daily operations.<br>• Set up workstations, install approved applications, and replace equipment as needed to support employee productivity.<br>• Record incidents, service requests, completed tasks, and issue resolutions accurately within the service desk ticketing system.<br>• Route more advanced or unresolved technical problems to senior IT team members with clear documentation and supporting details.<br>• Maintain up-to-date inventory records for devices, accessories, and deployment activity to support asset tracking.<br>• Provide responsive onsite assistance to employees while following established support procedures and documentation standards.<br>• Contribute to general desktop support and operational IT tasks as assigned by the team.<br>• Assist with user account support and basic administrative tasks in environments utilizing Active Directory.
- 2026-07-23T00:00:00Z