<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>The <strong>Front Desk Coordinator</strong> manages the daily operations of the reception area and provides administrative support to ensure the office runs smoothly. This role requires a polished, professional demeanor, strong organizational skills, and the ability to handle sensitive client information with discretion.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, visitors, and guests with professionalism and warmth, ensuring a positive first impression.</li><li>Answer and direct phone calls, emails, and inquiries promptly and accurately.</li><li>Schedule and confirm client appointments and coordinate meeting logistics for advisors and staff.</li><li>Maintain a neat and organized reception area and conference rooms.</li><li>Manage incoming and outgoing mail, deliveries, and correspondence.</li><li>Assist with preparing client documents, presentations, and meeting materials.</li><li>Maintain client confidentiality and uphold compliance with financial industry regulations.</li><li>Support administrative functions such as data entry, filing, scanning, and record maintenance.</li><li>Coordinate office supplies, vendor relations, and general office organization.</li><li>Provide additional administrative support to team members and management as needed.</li></ul><p><br></p>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Church, Virginia. This role requires a detail-oriented individual to oversee front desk operations and provide administrative support in a construction industry environment. The ideal candidate will possess strong communication skills and a proactive approach to managing daily tasks effectively.<br><br>Responsibilities:<br>• Manage front desk operations, ensuring a welcoming and detail-oriented environment for visitors and staff.<br>• Handle incoming calls using a multi-line phone system, directing them to the appropriate departments or individuals.<br>• Respond promptly and courteously to inquiries and provide information as needed.<br>• Perform basic office tasks such as filing, data entry, and maintaining organized records.<br>• Utilize Microsoft Office Suite for creating documents, spreadsheets, and managing correspondence.<br>• Assist with scheduling meetings and coordinating appointments.<br>• Maintain a neat and organized workspace, adhering to business casual attire guidelines.<br>• Provide contract administrative coverage, adapting to quiet periods effectively.<br>• Communicate effectively with team members and management to support operational needs.
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
<p>Robert Half is seeking a Customer Support Specialist who is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner for our Silver Spring client. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This position is ideal for someone with strong computer skills, a positive attitude, and the ability to work both independently and collaboratively. If you excel in providing exceptional customer support and looking to get into a great company this is the position for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound and outbound customer calls with professionalism and efficiency.</p><p>• Address customer inquiries and provide timely solutions to ensure satisfaction.</p><p>• Will be handling data entry, and account management.</p><p>• Maintain accurate records by entering and updating data in relevant systems.</p><p>•Handle mailings.</p><p>• Utilize Microsoft Excel and other software tools to manage and analyze data.</p><p>• Collaborate with team members to ensure smooth operations and meet customer needs.</p><p><br></p>
<p>We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Fairfax, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site, offering the opportunity to be part of a vibrant office environment.</p><p>Responsibilities:</p><p><br></p><p>• Provide exceptional support to customers by addressing inquiries and resolving issues efficiently.</p><p>• Handle inbound and outbound calls with professionalism, ensuring customer satisfaction.</p><p>• Maintain accurate records and documentation of interactions in a timely manner.</p><p>• Utilize technology tools and systems to manage customer communications effectively.</p><p>• Handling mailings.</p><p>• Ensure a high level of attention to detail in all administrative tasks.</p><p>• Demonstrate dependability by meeting deadlines and maintaining consistent performance.</p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
<p>We are looking for an organized and detail-oriented Part Time Receptionist for a contract position. This is a position based in Sterling, Virginia, requiring strong communication skills and a business-focused demeanor. The ideal candidate will efficiently manage front desk operations and demonstrate proficiency in handling multi-line phone systems. You will be working Tuesday, Thursday, Friday and Saturday from 9 am to 6 pm.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a courteous and friendly manner.</p><p>• Manage inbound calls and provide accurate information or route them to the appropriate contacts.</p><p>• Maintain the organization of the front desk area to ensure a welcoming environment.</p><p>• Coordinate and manage scheduling through a company calendar using Microsoft Office Suite.</p><p>• Perform basic administrative tasks, such as filing, data entry, and correspondence.</p><p>• Proficiency in managing multi-line phone systems or switchboards.</p><p>• Strong communication skills, both verbal and written.</p><p>• Familiarity with Microsoft Office Suite.</p><p>• Attention to detail and strong organizational skills.</p><p>• Detail-oriented attire is required for the role.</p><p><br></p>
<p>We are offering a short-term contract employment opportunity for a On-Call Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. This position is onsite.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Providing top-notch customer service to clients</p><p>• Handling a multiline phone system</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p>
<p>We are offering a contract for a receptionist role based in Sterling, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally. You will be working every Saturday 9 am to 5 pm.</p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Sterling, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and administrative support. This position is ideal for someone with excellent communication skills and a proactive approach to managing daily tasks.<br><br>Responsibilities:<br>• Greet visitors and ensure they are directed to the appropriate person or department.<br>• Manage a multi-line phone system, answering inbound calls promptly and courteously.<br>• Handle administrative tasks such as filing, scanning, and maintaining organized records.<br>• Provide support for general office operations to ensure efficiency.<br>• Maintain the reception area, ensuring it is tidy and presentable at all times.<br>• Assist in coordinating communication between different departments as needed.<br>• Respond to inquiries and provide accurate information to callers and visitors.<br>• Schedule and manage appointments or meetings as required.<br>• Ensure confidentiality and discretion in handling sensitive information.
<p>We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Sterling, Virginia. In this role, you will serve as the first point of contact for visitors and callers, ensuring an excellent customer experience. You will handle a variety of administrative and communication tasks to support daily operations. You will be working every Saturday from 9 am to 5 pm.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a courteous and detail-oriented manner.</p><p>• Manage and operate a multi-line phone system, directing calls to the appropriate departments.</p><p>• Answer inbound calls and address inquiries or route them accordingly.</p><p>• Maintain an organized reception area to create a welcoming atmosphere.</p><p>• Provide general administrative support, including managing schedules and appointments.</p><p>• Ensure prompt and accurate communication between departments through efficient switchboard operations.</p><p>• Handle part-time receptionist duties as required, ensuring flexibility in scheduling.</p><p>• Assist with basic clerical tasks, such as data entry and document filing.</p><p>• Monitor and respond to emails or messages directed to the reception desk.</p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Reston, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently. This position is onsite Monday to Friday 7 am to 4 pm.</p><p><br></p><p>Your responsibilities in this role </p><p><br></p><p>- Handle and route all incoming phone calls </p><p>- Manage various office files and provide general office filing support </p><p>- Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks </p><p>- Receive, review, and distribute incoming mail according to specified procedures </p><p>- Create a welcoming environment for visitors </p><p>- Wield strong prioritization skills and a sense of urgency </p>
<p>We are offering a contract employment opportunity for a On-Call Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Open to a contract position and being on call when needed. </p><p><br></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p>
<p><strong>About the Role:</strong></p><p> We’re looking for a proactive and customer-focused <strong>Collections Specialist</strong> to join our team. This individual will be responsible for managing past-due accounts, maintaining positive client relationships, and ensuring timely collection of outstanding balances. The ideal candidate has strong communication skills, attention to detail, and the ability to problem-solve while maintaining professionalism and empathy.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers regarding past-due accounts via phone, email, and written correspondence</li><li>Negotiate and set up payment arrangements while maintaining positive customer relationships</li><li>Research and resolve billing discrepancies or disputed charges</li><li>Maintain accurate records of all collection activity in the system</li><li>Collaborate with the accounting and sales teams to address payment issues</li><li>Monitor aging reports and identify high-risk accounts</li><li>Escalate unresolved accounts to management or third-party collection agencies as needed</li><li>Ensure compliance with all company policies and collection regulations (FDCPA and state laws)</li></ul><p><br></p>
