<p>We’re seeking an organized and mission-driven Membership Specialist to support member engagement, retention, and outreach efforts for a National Association. This role plays a key part in ensuring members have a positive experience while helping the organization achieve its growth and community impact goals. This is a hybrid opportunity after training is completed onsite at the client's location.</p><p>Key Responsibilities:</p><p>• Manage the full membership lifecycle, including onboarding, renewals, invoicing, and record maintenance.</p><p>• Serve as the primary point of contact for member inquiries, providing exceptional service and timely follow-up.</p><p>• Maintain accurate and up-to-date member data in the organization’s CRM or database system.</p><p>• Support membership campaigns, events, and outreach initiatives to attract new members and increase engagement.</p><p>• Prepare membership reports and analyze data to identify trends in retention and participation.</p><p>• Collaborate with the communications and marketing teams to develop materials, newsletters, and outreach content for members.</p><p>• Coordinate with finance and operations teams on membership billing, payments, and reporting.</p><p>• Assist with event registration and onsite member engagement activities as needed.</p><p><br></p>
<p>We are looking for an experienced Project Manager to oversee various government and commercial contracts within a dynamic and fast-paced environment. This is a long-term contract position based in Washington, DC, where you will lead cross-functional teams to ensure projects are delivered on time, within budget, and aligned with customer expectations. The ideal candidate will have a strong background in project management, financial oversight, and customer engagement, along with the ability to manage technical and operational aspects effectively.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, coordination, and execution of projects to meet client requirements and organizational goals.</p><p>• Oversee project teams, ensuring tasks are completed according to schedule, scope, and budget.</p><p>• Act as the main point of contact for customers, addressing concerns and maintaining strong client relationships.</p><p>• Ensure compliance with contract terms, quality standards, and organizational policies.</p><p>• Manage cost, schedule, and technical baselines for assigned projects.</p><p>• Facilitate project initiation activities, including developing plans and budgets.</p><p>• Monitor project progress, identify risks, and implement corrective actions as needed.</p><p>• Conduct project closeout activities, including gathering lessons learned and ensuring proper documentation.</p><p>• Collaborate with subcontractors, task leaders, and support teams to achieve high-quality outputs.</p><p>• Provide leadership and guidance to team members, fostering a collaborative and productive work environment.</p>
We are looking for a Product Data Integration Specialist to join our team in Sterling, Virginia. In this role, you will leverage your expertise in Shopify, Python, and API development to streamline and enhance data workflows. Your contributions will be instrumental in managing product data pipelines, automating processes, and ensuring compliance with industry standards.<br><br>Responsibilities:<br>• Develop and automate Shopify theme features using Liquid, JavaScript, and lightweight Python scripts.<br>• Implement automated workflows, such as price, inventory, and product status checks, using tools like Shopify Flow.<br>• Manage product data pipelines, including creating, updating, and archiving products, between Shopify and external data sources.<br>• Configure export/import mappings, schedule data syncs, and generate exception reports to ensure seamless integrations.<br>• Build and maintain connections between Shopify and secondary sales channels such as Google Merchant Center and Meta.<br>• Enforce standards for naming conventions, taxonomy, and product attributes, ensuring compliance and accuracy.<br>• Maintain comprehensive documentation, including data dictionaries, SOPs for product management, and pricing guidelines.<br>• Stay informed on industry trends, partnerships, and promotional calendars by attending relevant events and webinars.<br>• Collaborate with store owners to address requests, educate them on workflows, and provide detailed reports as needed.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for a skilled Customer Service Representative to join our team in Reston, Virginia. This is a Long-term Contract position, ideal for someone who thrives in a dynamic environment and enjoys helping others. The role involves providing exceptional support to our membership department while utilizing your strong communication and technical skills.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound calls, addressing customer inquiries and concerns with professionalism.<br>• Support the membership department by performing administrative tasks and maintaining accurate records.<br>• Input and manage data efficiently using internal databases and Microsoft Office Suite.<br>• Deliver outstanding customer service by resolving issues and providing clear information to clients.<br>• Utilize CRM tools to track and manage customer interactions effectively.<br>• Learn and adapt quickly to new systems and processes as needed.<br>• Ensure independent task completion with minimal supervision while maintaining high-quality standards.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.
<p>We are looking for an experienced Assistant Controller to join our team in Alexandria, Virginia. In this role, you will play a pivotal part in overseeing key financial operations for a non-profit organization. This is a hands-on position that offers the opportunity to contribute to meaningful financial processes while supporting organizational goals. This is a short-term contract opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Process payroll on a semi-monthly and bi-weekly basis.</p><p>• Manage accrual accounts.</p><p>• Oversee deferred revenue.</p><p>• Perform bank reconciliations to ensure consistency across accounts.</p><p>• Prepare and analyze financial reports, providing insights for decision-making.</p><p>• Conduct ad hoc financial analyses to support various projects and initiatives.</p>
<p>Role: Sr. Associate Attorney or Partner </p><p>Location: Washington, DC - hybrid and fully remote candidates will be considered </p><p><br></p><p>We are looking for a skilled Attorney/Lawyer to join our client's team in Washington, District of Columbia. This position involves providing expert legal counsel to government contractors and commercial businesses, with a specific focus on mergers and acquisitions (M& A) and federal government contracts. The ideal candidate will collaborate with a dedicated team to deliver tailored solutions for complex legal challenges.</p><p><br></p><p>Responsibilities:</p><p>• Advise clients on legal matters related to mergers, acquisitions, and business restructurings, including asset and equity transactions.</p><p>• Assist in drafting, reviewing, and negotiating purchase agreements, financing documents, and other transaction-related contracts.</p><p>• Conduct due diligence, oversee transaction closings, and manage post-closing notices and certifications.</p><p>• Provide legal guidance on entity formation, structuring, and the drafting of governance agreements such as LLC agreements, shareholder agreements, and partnership agreements.</p><p>• Support clients in compliance with federal government contracting regulations, including the Federal Acquisition Regulation (FAR).</p><p>• Address issues related to federal small business programs, such as 8(a), HUBZone, and other certifications.</p><p>• Draft and review teaming agreements, subcontracts, and other partnership arrangements.</p><p>• Offer strategic advice on executive compensation, synthetic equity offerings, and financing rounds involving private equity and venture capital.</p><p>• Handle investigations and compliance matters, including those related to the False Claims Act and federal procurement law.</p>
<p>We are on the lookout for a Bookkeeper in ROSE HAVEN, Maryland. This is a direct-hire position that offers full-benefits and room for growth within the company. As a Bookkeeper, your role would encompass handling accounts payable/receivable, credit card reconciliations, and ensuring the accuracy of accounting records. Please apply to this posting or reach out to Cody Marshall at Robert Half to learn more.</p><p><br></p><p>Responsibilities:</p><p>• Keeping up-to-date and accurate records of financial information</p><p>• Manage and set up new vendors in accounting system</p><p>• Promptly resolving customer inquiries and issues</p><p>• Handling account reconciliation tasks with diligence</p><p>• Managing Accounts Payable activities effectively</p><p>• Conducting credit card reconciliation tasks accurately</p><p>• Proficient use of QuickBooks for various bookkeeping tasks</p><p>• Utilizing Microsoft Excel for data entry and other related tasks</p><p>• Researching and resolving discrepancies in account records</p><p>• Securely obtaining receipts from staff members for purchases made.</p>
<p>Exciting healthcare tech company in Bethesda, MD is hiring an experienced Executive Assistant/Chief of Staff to the CEO. The ideal candidate will bring exceptional organizational skills, attention to detail, and the ability to manage complex schedules, travel arrangements, and executive communications while contributing to the strategic advancement of company initiatives. If you're a dynamic Executive Assistant or Chief of Staff with at least 10 years of C-level support experience - consider applying!</p><p><br></p><p>Responsibilities:</p><p>• Manage and coordinate CEO's calendar, ensuring seamless scheduling of meetings and events.</p><p>• Prepare and organize materials for CEO's meetings, including presentations and agendas.</p><p>• Arrange and oversee domestic and international travel logistics, including itineraries, accommodations, and transportation.</p><p>• Support Board activities by organizing quarterly meetings, preparing documents, and ensuring timely communication.</p><p>• Process and submit expense reports, ensuring accuracy and compliance.</p><p>• Create high-quality presentations using Microsoft PowerPoint and Canva to support executive communications.</p><p>• Draft and edit detailed correspondence and communications on behalf of leadership.</p><p>• Maintain confidentiality while managing sensitive information and documents.</p><p>• Collaborate with internal teams to ensure smooth operations and alignment with organizational goals.</p>
We are looking for a diligent Billing Analyst to join our team on a contract basis in Annapolis Junction, Maryland. In this role, you will be responsible for managing billing operations, processing sales orders, and maintaining accurate financial records. This position requires strong organizational skills and the ability to interact with vendors and customers effectively.<br><br>Responsibilities:<br>• Process and oversee sales orders, ensuring accurate tracking and management throughout the order cycle.<br>• Collaborate directly with vendors and customers to maintain seamless communication and resolve inquiries.<br>• Enhance office processes and procedures to improve efficiency and workflow.<br>• Manage accounts receivable, including customer billing, recording payments, and reconciling invoices.<br>• Prepare detailed reports and presentations to support management and business initiatives.<br>• Oversee customer contracts, registrations, and tracking systems.<br>• Maintain and utilize company applications effectively to support operations.<br>• Provide exceptional customer service, addressing complex issues promptly and professionally.<br>• Assist with marketing and business projects as required by management.
<p>My client is a well-established financial services firm seeking a detail-oriented and proactive Office Manager to join our team in Fairfax, Virginia. In this role, you will be responsible for overseeing daily office operations, including calendar management, client services, and providing administrative support to Managing Director. This position offers excellent opportunities for growth and visibility within the organization. Candidates with superior customer service experience and experience in the financial services industry are strongly encouraged to apply. </p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage all administrative tasks to support Managing Director and ensure seamless office operations.</p><p>• Coordinate office facilities management, liaising with service providers to address maintenance needs.</p><p>• Manage client database system and office MS Outlook calendar </p><p>• Schedule and organize meetings, maintain calendars, and assist in the preparation of reports and presentations.</p><p>• Handle procurement of office supplies and maintain inventory to support efficient operations.</p><p>• Sort and manage incoming and outgoing mail and deliveries.</p><p>• Assist in the development and implementation of office policies and procedures to improve workflows.</p><p>• Support office layout planning and coordinate office moves when necessary.</p><p>• Identify opportunities to enhance processes and implement improvements.</p><p>• Book travel arrangements for teams as required.</p><p>• Collaborate with departments to ensure smooth execution of business processes and scheduling.</p><p><br></p><p>All interested candidates in this Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume to Justin Decker via LinkedIn</p>
<p>A global technology and solutions company is seeking an <strong>Associate General Counsel</strong> to support its U.S. commercial, state/local government, and international business operations. This role is part of a small, collaborative legal team and reports directly to the U.S. General Counsel. The position involves advising various business units on a wide range of government and commercial contract matters in a fast-paced, collegial environment.</p><p><br></p><p>This is a hybrid position and requires 2-3 days/week in-office.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead contract negotiations with commercial, government, and international clients, including drafting and reviewing complex contracts, subcontracts, teaming agreements, and software licenses.</li><li>Advise internal teams on negotiation strategies and risk mitigation during proposal development, contract execution, and performance.</li><li>Provide guidance on teaming arrangements, partner relationships, and compliance-related due diligence for distributors, agents, suppliers, and subcontractors.</li><li>Interpret complex contract provisions throughout the lifecycle of programs and agreements.</li><li>Collaborate closely with internal stakeholders and legal team members on dispute resolution and litigation matters.</li><li>Develop and deliver training on legal processes and assist in implementing policies and procedures.</li></ul><p><br></p>
We are looking for an experienced Chief Operating Officer (COO) to drive operational excellence and support organizational growth. Based in Fairfax, Virginia, this role will focus on scaling operations, streamlining processes, and ensuring financial oversight to achieve ambitious expansion goals.<br><br>Responsibilities:<br>• Develop and implement operational strategies to expand the organization into five states by year-end, with plans to reach ten states within the following year.<br>• Create and standardize processes for sales, project management, logistics, and customer delivery to ensure consistency across multiple regions.<br>• Translate the leadership team's growth vision into actionable plans with measurable outcomes.<br>• Optimize workflows for mobile office truck deployment, including scheduling, resource allocation, and operational efficiency.<br>• Design scalable systems for inventory management, supply chain operations, and vendor coordination.<br>• Lead the adoption of technology platforms to monitor costs, track key performance indicators (KPIs), and improve project management.<br>• Manage cash flow, including the approval of payables, to ensure financial stability.<br>• Supervise the bookkeeper to guarantee precise financial reporting and timely completion of accounting tasks.<br>• Conduct forecasting, financial planning, and risk assessments to support organizational decision-making.<br>• Monitor project profitability to ensure sustainable growth and identify areas for improvement.
The Accounts Payable Coordinator is responsible for the efficient and accurate processing of vendor invoices, reconciliation of purchase orders, and execution of payment runs. This role plays a key part in maintaining vendor relationships and supporting the financial operations of the company. The successful candidate will be proactive, detail-oriented, and capable of working cross-functionally to achieve goals. Strong Excel skills and experience with purchase orders are essential. Prior experience in a multinational or manufacturing environment is preferred. <br> RESPONSIBILITIES • Utilizes the ERP to accurately process vendor invoices and ensures timely entry into the accounting system. • Processes bi-weekly and monthly payment runs via Accounts Payable Check, ACH, Virtual Payment cards and other electronic payments, in accordance with company policies. • Utilizes Excel tools such as Pivot Table and VLOOKUP to manage data and prepare complex AP entries. • Responds to vendor inquiries and maintains detail oriented relationships. • Collaborates with purchasing and receiving teams to resolve invoice and PO issues. • Processes domestic and international invoices and payments. • Assist with month-end closing activities related to accounts payable, such as preparation of invoice accrual and review of unvouchered payables. • Maintains organized records of all transactions and supporting documentation including conversion of paper documents to PDF for storage. • Supports internal and external audits by providing necessary documentation. • Reviews open purchase order receipts and works with internal and external partners to reconcile balances. • Identifies and implements process improvements to enhance AP efficiency. • Prepares and posts journal entries under direction of supervisor. • Generates yearly 1099 reporting. • Other duties as assigned. <br> QUALIFICATIONS • Associate’s degree in accounting, Finance, or business-related field minimum. • 3+ years relevant AP experience. • Prior experience using 3-way PO match in an ERP. • Experience in a manufacturing environment is preferred. • Proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas). • Strong organizational and time management skills. • Ability to work independently and cross-functionally to solve problems. • Excellent written and oral communication skills. • Proficient in Microsoft Office Environment.
<p>We are looking for a detail-oriented Office Assistant to join our team on a contract basis in Fairfax, Virginia. In this role, you will provide essential administrative support, ensuring smooth office operations. This position is for someone who wants to work part time Monday through Thursday 9 am to 3 pm.</p><p><br></p><p>Responsibilities:</p><p>• Organize and maintain files to ensure easy access and retrieval.</p><p>• Handling caterings, picking up catering orders, meeting scheduling and supporting various executive staff.</p><p>• Answer incoming calls and direct inquiries to the appropriate team members.</p><p>• Provide project support.</p><p>• Support administrative needs by coordinating schedules and assisting with general office operations.</p><p><br></p>
<p>We are seeking a skilled Payroll Specialist to join our dynamic team in Owings Mills, Maryland. This role is essential to maintaining accurate payroll processing while ensuring adherence to tax regulations and compliance standards. The position provides a compelling opportunity to manage complex payroll functions and contribute to financial planning, reporting, and organizational success.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process bi-weekly payroll for both Home Office and Field employees, ensuring accuracy and timeliness.</li><li>Oversee monthly pension payroll operations and guarantee timely disbursement.</li><li>Prepare and file weekly, monthly, and quarterly payroll tax deposits, ensuring compliance with tax regulations.</li><li>Create journal entries and conduct monthly account reconciliations with precision and attention to detail.</li><li>Collaborate in developing annual budgets related to taxes and compensation accounts.</li><li>Assist with audits, including 401(k), worker’s compensation, and regulatory compliance reviews, by preparing and providing necessary documentation.</li><li>Act as a backup resource for other team members within the department, providing cross-functional support when required.</li><li>Ensure all payroll processes follow company policies and adhere to local, state, and federal regulations.</li></ul><p><br></p>
<p>We are looking for an experienced <strong>US Group Controller</strong> to oversee financial operations and reporting for our organization in Hanover, Pennsylvania. This role requires a meticulous leader with strong analytical skills to ensure the accuracy and integrity of financial statements, compliance with regulations, and effective team management. The Controller will play a key role in budgeting, forecasting, and guiding financial decision-making while maintaining robust internal controls and <strong>must be willing to travel up to 50%.</strong></p><p><br></p><p>Responsibilities:</p><p>• Manage the preparation and accuracy of financial statements, ensuring they align with corporate policies and regulatory requirements.</p><p>• Lead the development of annual budgets and financial forecasts to support strategic planning and performance evaluation.</p><p>• Present financial reports to senior leadership, highlighting trends and key metrics to inform business decisions.</p><p>• Establish and maintain internal controls to protect company assets and guarantee the reliability of financial data.</p><p>• Supervise and mentor the finance and accounting team, fostering growth and collaboration.</p><p>• Ensure compliance with tax regulations, financial reporting standards, and legal obligations, including coordination with external auditors.</p><p>• Partner with operational leaders to provide financial insights and support their understanding of business results.</p><p>• Oversee inventory processes, including cycle counts and year-end physical counts, resolving discrepancies in collaboration with operations.</p><p>• Manage banking relationships, approving transactions and ensuring accurate reconciliation processes.</p><p>• Take ownership of tax-related duties, including sales and use tax reporting, assisting with business tax filings, and conducting research as needed.</p>
<p>Are you a seasoned financial professional ready to lead and grow with a dynamic, acquisition-driven company? We’re seeking an experienced Controller to oversee financial operations, drive strategic insights, and help build a scalable accounting infrastructure across a multi-entity organization. If you are qualified and interested in this role email Jim Meade at Robert Half right away. This is a high-impact role with significant opportunity for advancement as the company expands to cover the east coast through multiple acquisitions each year.</p><p><br></p><p>As Controller, you’ll be the cornerstone of our financial leadership team. You’ll manage core accounting functions, ensure compliance with GAAP, and provide strategic guidance to support ongoing growth. The company currently includes multiple recently acquired businesses and plans to continue to grow through acquisition.</p><p>This role requires familiarity with construction accounting to evaluate and integrate new entities effectively.</p><p>• Lead day-to-day accounting operations (GL, AP, AR, Payroll)</p><p>• Manage month-end close and financial statement preparation</p><p>• Implement and maintain internal controls and compliance protocols</p><p>• Collaborate with external auditors and manage annual audits</p><p>• Evaluate complex transactions (e.g., purchase accounting) with senior leadership</p><p>• Optimize financial systems and processes for scale</p><p>• Build and mentor a high-performing accounting team</p>
<p><strong>Job Title: Senior Accountant</strong></p><p><br></p><p><strong>Job Description:</strong></p><p> We are seeking a hungry Senior Accountant to join our dynamic and fast-paced organization. This role is ideal for someone with strong technical accounting skills, advanced financial reporting expertise, and a keen ability to analyze complex financial data. You will play a key role in ensuring the accuracy and timeliness of financial processes, adhering to industry regulations, and supporting the organization’s strategic goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage end-to-end accounting processes, including general ledger maintenance, account reconciliations, and month-end/quarter-end closings for multiple entities.</li><li>Prepare and analyze financial statements, ensuring compliance with GAAP and applicable reporting standards.</li><li>Review and coordinate tax filings and audits alongside third-party specialists when applicable.</li><li>Collaborate across departments to align accounting operations with broader organizational strategy.</li><li>Conduct budget-to-actual analyses, identifying variances and recommending cost-saving opportunities.</li><li>Oversee cash flow management, accounts payable/receivable transactions, and expense tracking processes.</li><li>Stay current on changes in financial regulations and industry trends to maintain best practices.</li></ul>
<p>We are looking for a knowledgeable and motivated attorney to join our distinguished public finance practice in Baltimore, Maryland. This position offers the opportunity to engage in complex and rewarding legal work while fostering growth and meaningful client relationships. The ideal candidate will bring experience in tax law and a strong commitment to excellence in legal services.</p><p><br></p><p>Responsibilities:</p><p>• Research and interpret tax codes to ensure compliance and provide expert legal advice.</p><p>• Draft and review agreements, tax documents, and other legal instruments related to public finance.</p><p>• Provide specialized legal guidance on 501(c)(3) and governmental financings.</p><p>• Collaborate with clients to address their specific legal needs and objectives.</p><p>• Participate in public finance transactions, ensuring all legal aspects are thoroughly managed.</p><p>• Stay updated on changes in tax laws and regulations to advise clients effectively.</p><p>• Engage in activities and networking opportunities to enhance practice visibility.</p><p>• Work closely with colleagues to develop innovative solutions to complex legal challenges.</p><p>• Manage multiple projects simultaneously while maintaining high standards of accuracy and efficiency.</p>
We are looking for a dedicated Administrative Coordinator to join our team in Washington, District of Columbia. This long-term contract position is ideal for a highly organized individual who can effectively manage administrative tasks, support team operations, and maintain smooth office workflows. The role offers an opportunity to contribute to a dynamic environment by ensuring that day-to-day activities are executed efficiently and professionally.<br><br>Responsibilities:<br>• Organize and oversee schedules, appointments, and travel arrangements to ensure effective time management.<br>• Prepare, proofread, and edit various documents, reports, and presentations with a focus on accuracy and clarity.<br>• Maintain and update records, files, and databases to ensure data is easily accessible and well-organized.<br>• Manage office supplies by monitoring inventory levels and placing orders as needed.<br>• Coordinate meetings by preparing agendas, scheduling attendees, and documenting detailed minutes.<br>• Provide administrative support for specific projects, ensuring all tasks are completed efficiently and on time.<br>• Assist with tracking expenses, processing reimbursements, and monitoring budget-related activities.<br>• Serve as a point of contact for internal and external communications, including answering inbound calls.<br>• Ensure office equipment is functioning properly and coordinate repairs or replacements when necessary.
<p><strong>Workday Techno-Functional Consultant – Payroll, Absence & Time</strong></p><p><strong>Duration:</strong> ~2 months (with potential for extension or conversion)</p><p> <strong>Location:</strong> Hybrid schedule in McLean, VA tysons corner</p><p>We’re seeking a Workday techno-functional consultant with expertise in <strong>Payroll, Absence, and Time Tracking</strong> modules. The ideal candidate will be responsible for <strong>configuring solutions</strong>, advising on <strong>best practices</strong>, and supporting ongoing optimization efforts.</p><p><br></p>
<p>Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite opportunity working Monday to Friday based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p>• Handle both inbound and outbound customer calls.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide accurate, valid and complete information by using the right methods/tools.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p><p><br></p><p><br></p>
