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1601 results for Customer Experience Specialist in Jserrors
- Wilmington, DE
- onsite
- Temporary to Hire
- 19.00 - 19.00 USD / Hourly
- <p>We are looking for a <strong>Customer Success Specialist/Claims Processor</strong> to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.</p><p>• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.</p><p>• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.</p><p>• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.</p><p>• Enter, review, and validate claim data according to established procedures and quality expectations.</p><p>• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.</p><p>• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.</p><p>• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.</p><p>• Support additional administrative assignments and special projects as business needs require.</p>
- 2026-10-23T12:53:41Z
- Charlotte, NC
- remote
- Temporary / Contract
- 45.00 - 55.00 USD / Hourly
- <p>We are actively building a network of experienced <strong>Ecommerce Specialists</strong> for potential upcoming opportunities with our clients. As new needs arise, these professionals will support the growth and optimization of ecommerce businesses through website enhancements, customer journey improvements, conversion optimization, and cross-functional collaboration. The ideal candidate combines ecommerce expertise, website analytics, customer experience strategy, and UX/UI best practices to create seamless online shopping experiences. This position is focused on driving business performance, customer engagement, and online revenue growth, rather than pure visual design.</p><p><br></p><p><strong><u>Responsibilities </u></strong></p><ul><li>Support and optimize the ecommerce website experience, ensuring a seamless customer journey from product discovery through conversion.</li><li>Identify UX/UI improvement opportunities and create wireframes, user flows, and recommendations that enhance usability and engagement.</li><li>Partner with the Senior Graphic Designer, Junior Graphic Designer, and website stakeholders to implement customer-focused digital experiences.</li><li>Analyze website performance, customer behavior, and conversion data to identify opportunities for optimization and growth.</li><li>Improve site navigation, landing pages, product pages, and overall ecommerce user experience.</li><li>Support ongoing ecommerce initiatives, website enhancements, and digital growth projects.</li><li>Collaborate with marketing and leadership teams to ensure consistent brand messaging across digital channels.</li><li>Support future initiatives involving CRM implementation, analytics improvements, and expansion into new customer segments and channels.</li><li>Work closely with internal stakeholders and external partners to align digital experiences with broader business objectives.</li><li>Drive continuous improvement of the website experience to support revenue growth, customer engagement, and long-term ecommerce strategy.</li></ul>
- 2026-11-03T14:23:44Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 25.00 - 28.00 USD / Hourly
- We are looking for a detail-oriented Customer Account Specialist to support order administration and customer account activity in Phoenix, Arizona. This is a Long-term Contract position that begins with onsite training and is expected to move to a hybrid schedule with at least two onsite days per week based on business needs. The ideal candidate brings strong analytical judgment, a service-focused mindset, and the ability to manage a high volume of transactions while maintaining accuracy. This role works closely with internal teams and external customers to keep orders moving efficiently, address issues proactively, and uphold compliance requirements.<br><br>Responsibilities:<br>• Manage a large portfolio of active customer orders each day, ensuring records are updated accurately and transactions are completed in a timely manner.<br>• Serve as a primary point of contact for internal partners and external customers by responding to account questions, providing order updates, and resolving service-related concerns.<br>• Oversee repair order activities from initial receipt through final billing, including order acknowledgment, pricing support, exchanges, and invoice processing.<br>• Review customer agreements and apply contract terms correctly when entering, processing, and fulfilling account requests.<br>• Monitor order flow and delivery commitments to identify potential delays early and take action to reduce service risks and possible financial exposure.<br>• Evaluate warranty requests to confirm eligibility and determine the appropriate next steps for disposition and resolution.<br>• Maintain compliance with applicable trade and regulatory requirements throughout order handling and customer account administration.<br>• Support operational processes tied to contract administration, quality expectations, and related account documentation as required.
- 2026-10-29T15:08:45Z
- Blaine, MN
- onsite
- Permanent / Full Time
- 50000.00 - 60000.00 USD / Yearly
- <p>We are looking for a Customer Support Specialist to support customer-facing order operations for our manufacturing team. This position plays a central role in processing orders accurately, coordinating with internal departments, and keeping customers informed throughout the fulfillment cycle. The ideal candidate brings strong organizational skills, sound judgment, and the ability to resolve issues quickly in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full order lifecycle, from initial entry and validation through shipment follow-up and final invoicing.</p><p>• Maintain accurate order, customer, and transaction records within ERP and related business systems to support smooth daily operations.</p><p>• Keep customers informed of order progress, schedule changes, and service issues with timely and clear communication.</p><p>• Partner with production, planning, quality, warehouse, and shipping teams to align order fulfillment with customer expectations.</p><p>• Process returns, replacements, and order adjustments while ensuring all updates are documented correctly.</p><p>• Investigate delays, discrepancies, and delivery concerns, taking appropriate action to resolve issues or elevate them when needed.</p><p>• Provide administrative support to sales activities by updating account details and assisting with order-related requests.</p><p>• Record customer feedback and recurring service concerns to help improve processes and overall service performance.</p>
- 2026-11-05T19:23:44Z
- Seattle, WA
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a Customer Service Representative to support daily operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position focuses on creating a welcoming and efficient experience for patients by coordinating appointments, managing communication, and assisting with front-line service needs. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple tasks in a busy clinical setting.<br><br>Responsibilities:<br>• Respond to incoming patient calls promptly and provide courteous, accurate assistance with questions, service needs, and follow-up requests.<br>• Arrange and update appointments while helping maintain an organized daily clinic schedule that supports smooth patient flow.<br>• Welcome patients upon arrival, assist with intake activities, and prepare them for their visit in a detail-focused and respectful manner.<br>• Enter and maintain service-related information accurately, including order details and other required documentation.<br>• Collect and process payments or other revenue-related transactions according to clinic procedures.<br>• Share approved test result information and relay messages clearly to patients, providers, and administrative staff as appropriate.<br>• Address patient concerns with empathy and care, escalating issues when needed to ensure timely resolution.<br>• Support communication and coordination between clinical and administrative teams to promote efficiency and patient safety.
- 2026-11-11T20:58:41Z
- Blue Bell, PA
- onsite
- Temporary to Hire
- 17.00 - 17.00 USD / Hourly
- <p>We are looking for a compassionate and dependable <strong>2nd Shift</strong> <strong>Call Center Specialist </strong>to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30 pm -10:00 pm (2nd shift), Sundays occasionally – 9:00 am - 2:00 pm </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.</p><p>• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.</p><p>• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.</p><p>• Enter and update customer records with close attention to accuracy, completeness, and timeliness.</p><p>• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.</p><p>• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.</p><p>• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.</p><p>• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.</p>
- 2026-11-06T17:28:46Z
- Buffalo, NY
- onsite
- Temporary / Contract
- 18.00 - 20.00 USD / Hourly
- We are looking for a Tenet Service Specialist to support tenant services operations in Buffalo, New York. This is a Contract position suited for an administrative specialist who can manage sensitive records with accuracy, discretion, and a strong customer service mindset. The ideal candidate will help maintain organized documentation, respond to tenant inquiries, and provide dependable front-office support while handling confidential information in compliance with privacy standards.<br><br>Responsibilities:<br>• Manage administrative records and maintain accurate tenant-related documentation in a secure and organized manner.<br>• Respond to inbound calls, greet visitors, and direct inquiries to the appropriate staff members with professionalism and courtesy.<br>• Enter, update, and verify data in office systems to ensure records remain complete and current.<br>• Provide day-to-day administrative support for tenant services activities, including filing, correspondence, and document preparation.<br>• Handle confidential information with care and follow all applicable privacy and access requirements.<br>• Support office reception functions by monitoring communications, assisting walk-in visitors, and maintaining an orderly front desk environment.
- 2026-11-03T15:28:46Z
- Coppell, TX
- onsite
- Permanent / Full Time
- 60000.00 - 75000.00 USD / Yearly
- <p>We are partnering with a growing technology company to identify a <strong>Web Support Specialist</strong> who will serve as the primary point of contact for clients following website launch. This role combines website support, client services, and account management responsibilities and is ideal for someone who enjoys helping people while managing and maintaining websites.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li>Serve as the primary contact for client website requests, updates, and support needs.</li><li>Manage website content changes, maintenance requests, and ongoing updates.</li><li>Troubleshoot website issues and coordinate with developers when technical support is needed.</li><li>Track, prioritize, and resolve client requests in a timely manner.</li><li>Build strong client relationships through exceptional service and communication.</li><li>Ensure website updates are completed accurately and efficiently.</li><li>Document support requests, resolutions, and recurring issues.</li><li>Help drive a positive client experience throughout the support lifecycle.</li></ol>
- 2026-10-28T16:38:46Z
- Bloomington, MN
- onsite
- Temporary / Contract
- 18.00 - 22.00 USD / Hourly
- <p>We are seeking <strong>Collections Specialists to join our healthcare teams in Burnsville, St Paul, and Minnetonka</strong>. This role is responsible for following up on denied claims, managing past-due customer accounts, contacting customers regarding outstanding balances, resolving billing discrepancies, and negotiating payment arrangements to ensure timely collection of receivables. The Collections Specialist will work closely with Accounts Receivable, Billing, and Customer Service teams to maintain positive customer relationships while reducing delinquent balances.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact customers by phone and email regarding underpaid bills and denied acute-care hospital claims</li><li>Review aging reports and prioritize collection efforts</li><li>Investigate and resolve billing disputes and payment issues</li><li>Negotiate payment plans and follow up on customer commitments</li><li>Maintain detailed records of collection activities and account status</li><li>Collaborate with internal teams to resolve account discrepancies</li><li>Support month-end reporting and accounts receivable processes</li></ul>
- 2026-11-12T21:24:09Z
- San Mateo, CA
- remote
- Temporary / Contract
- 24.00 - 28.00 USD / Hourly
- <p><strong>Contract Opportunity Through Robert Half</strong></p><p><strong>Make a Meaningful Impact Behind the Scenes</strong></p><p><br></p><p>Looking for an administrative role where your organization, professionalism, and people skills truly matter?</p><p><br></p><p>Robert Half is partnering with a respected organization seeking an Administrative Support Specialist to help keep day-to-day operations running smoothly during a busy season. This role is perfect for someone who enjoys variety in their day, thrives in a fast-paced environment, and takes pride in creating a welcoming, organized experience for clients and visitors. While this opportunity is based within a funeral services organization, the role itself is centered on customer service, office administration, communication, and operational support. You'll be the person helping ensure important details don't get missed, visitors feel supported, and the office stays organized during times when professionalism and compassion matter most.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Serve as a primary point of contact for visitors, clients, vendors, and team members</li><li>Manage 20-30 daily phone calls and email inquiries</li><li>Schedule, coordinate, and track administrative activities</li><li>Scan, organize, and maintain confidential files and documentation</li><li>Support office projects and operational initiatives</li><li>Coordinate with vendors and internal departments to keep operations running efficiently</li><li>Maintain accurate records and databases</li><li>Provide exceptional customer service in a professional office environment</li></ul>
- 2026-11-11T22:14:03Z
- Oakland, CA
- remote
- Temporary / Contract
- 35.00 - 45.00 USD / Hourly
- Job Description This role will support payroll operations and ensure employees are paid accurately and on time and is ideal for a detail oriented with strong data entry skills, excellent organizational abilities, and experience working with payroll systems and employee inquiries. Based on general knowledge. Key Responsibilities Perform payroll data entry with a high degree of accuracy Review and reconcile employee timecards prior to payroll processing Process payroll transactions in accordance with company policies and deadlines Distribute paychecks and payroll statements to department managers as needed Respond to employee and vendor inquiries regarding payroll matters Maintain payroll records and ensure information is current and accurate Assist with payroll reporting and related administrative tasks Support compliance with payroll procedures, policies, and internal controls
- 2026-11-12T19:58:42Z
- Gurnee, IL
- remote
- Temporary / Contract
- 22.00 - 24.00 USD / Hourly
- <p>We are looking for a Remote Call Center Specialist to join a Contract position supporting national referral intake operations. In this role, you will coordinate referral activity from initial intake through resolution, helping maintain smooth communication between partner organizations, franchise locations, and internal teams. The ideal candidate brings strong organization, sound judgment, and a customer-focused approach to a fast-moving environment where accuracy and responsiveness are essential.</p><p><br></p><p>Responsibilities:</p><p>• Receive and review incoming referral details, ensuring information is complete, accurate, and ready for processing.</p><p>• Coordinate referral workflows from intake to final resolution while maintaining timely updates across all involved parties.</p><p>• Serve as a key point of communication for national partners, franchise locations, and internal stakeholders to support efficient case handling.</p><p>• Monitor requirements and documentation to help maintain compliance with established processes and service expectations.</p><p>• Support day-to-day execution of centralized intake operations, including coordination with offshore support staff for consistent workflow coverage.</p><p>• Identify discrepancies, resolve routine issues independently, and escalate complex concerns when broader support is needed.</p><p>• Prioritize multiple active requests in a deadline-driven setting while maintaining high service quality and attention to detail.</p><p>• Use Microsoft Office tools and customer service systems to track activity, document updates, and report information accurately.</p>
- 2026-11-03T23:28:43Z
- Roanoke, VA
- onsite
- Temporary to Hire
- 17.00 - 17.00 USD / Hourly
- <p>We are looking for a Patient Access Specialist to support front-end patient services in a busy healthcare setting in Roanoke, Virginia. This contract to permanent oppportunity is ideal for someone who enjoys helping patients, maintaining accurate information, and keeping daily administrative workflows organized. The person in this role will serve as a key point of contact for patients and visitors while helping ensure each interaction is handled efficiently and professionally.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors in a courteous manner and create a welcoming experience from arrival through check-in.</p><p>• Complete patient intake tasks by entering demographic details, confirming coverage information, and maintaining accurate records.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with follow-up changes to support clinic operations.</p><p>• Receive payments such as co-pays and reconcile daily collections with accuracy and attention to detail.</p><p>• Partner with medical and administrative staff to keep patient movement and office activity running smoothly throughout the day.</p><p>• Respond to patient questions and concerns with professionalism, and route more complex issues to the appropriate team members when needed.</p><p>• Safeguard sensitive health information by following privacy standards and established confidentiality procedures.</p>
- 2026-10-27T13:53:47Z
- Santa Cruz, CA
- onsite
- Temporary / Contract
- 25.00 - 25.00 USD / Hourly
- We are looking for a customer-focused Call Center Specialist to support a busy healthcare team in Santa Cruz, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping patients over the phone. In this role, you will serve as an important first point of contact, assisting callers with appointment coordination, refill-related requests, and general support while ensuring each interaction is handled with professionalism and care.<br><br>Responsibilities:<br>• Manage a high volume of inbound calls each day and provide courteous, efficient assistance to patients and callers.<br>• Serve as the initial phone contact for patient-related inquiries, gathering information and directing calls to the appropriate department or team member.<br>• Coordinate appointment scheduling and make updates accurately within the appropriate systems.<br>• Receive prescription refill requests and route them promptly according to established procedures.<br>• Create and submit service tickets or internal requests to support follow-up and issue resolution.<br>• Maintain accurate call documentation and ensure patient information is recorded clearly and completely.<br>• Support front-office and care teams by helping prioritize urgent concerns and escalating issues when needed.<br>• Deliver a positive customer experience by responding with empathy, patience, and professionalism in every interaction.
- 2026-11-11T19:38:44Z
- Indianapolis, IN
- onsite
- Temporary to Hire
- 19.00 - 22.00 USD / Hourly
- <p>We are looking for a versatile Operations Support Specialist to join our team in Indianapolis, Indiana in a contract role with the potential to become permanent. This part time position is ideal for someone who enjoys variety in their workday and can step into different functions to help keep daily operations running efficiently. You will support customer-facing activities, administrative processes, basic accounting tasks, and shipping functions while contributing to a collaborative small-business environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Support order processing by entering customer purchases, preparing estimates, and confirming product availability, pricing, and delivery details.</p><p>• Serve as a point of contact for customers and suppliers, responding to routine inquiries and helping maintain smooth communication across transactions.</p><p>• Provide coverage for sales support duties when needed and assist the team during high-volume periods.</p><p>• Contribute to accounts receivable and accounts payable activities by helping with invoice handling, payment processing, and account record updates.</p><p>• Assist with incoming shipments by checking delivered items against purchase documentation and noting discrepancies when necessary.</p><p>• Prepare outbound packages, complete shipment paperwork, and create labels to help ensure timely delivery to customers.</p><p>• Perform general warehouse and office support tasks as business needs shift throughout the day.</p><p>• Cross-train across multiple operational areas so you can step in when team members are unavailable and help maintain continuity.</p><p>• Complete routine administrative work such as data entry, document organization, and other clerical support that keeps operations on track.</p>
- 2026-11-05T21:58:41Z
- San Carlos, CA
- remote
- Temporary / Contract
- 23.00 - 28.00 USD / Hourly
- <p><strong>About the Role:</strong></p><p>Our client is seeking a detail-oriented <strong>Order Management & Fulfillment Coordinator</strong> to support the end-to-end order fulfillment process. This role is responsible for generating and managing sales orders, coordinating inventory and transfer orders, tracking shipments, and ensuring accurate order processing within NetSuite or a similar ERP platform. The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience supporting customers, sales teams, and operations through the full order lifecycle.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Create, process, and manage sales orders accurately within NetSuite or a similar ERP system.</li><li>Generate and coordinate transfer orders between warehouse and inventory locations.</li><li>Monitor order status from entry through fulfillment and delivery.</li><li>Partner with warehouse, logistics, operations, and customer-facing teams to ensure timely shipments.</li><li>Coordinate shipping activities, delivery schedules, and order tracking.</li><li>Resolve order discrepancies, inventory issues, shipping delays, and customer inquiries.</li><li>Maintain accurate customer, inventory, and order records within the ERP system.</li><li>Support inventory reconciliation and stock transfer activities.</li><li>Communicate order updates and shipment status to internal stakeholders and customers.</li><li>Assist with process improvements to enhance order accuracy and customer satisfaction.</li></ul><p><br></p>
- 2026-11-12T18:04:26Z
- Fresno, CA
- onsite
- Temporary / Contract
- 18.00 - 20.00 USD / Hourly
- We are looking for a Compliance, Customer Specialist to support customer interactions and compliance-related account activities in Fresno, California. This Long-term Contract position is ideal for someone who is comfortable handling high-volume communication, reviewing documentation, and applying municipal code guidelines to determine account obligations. The role combines customer service, administrative coordination, and analytical work to help maintain accurate records and resolve account issues effectively.<br><br>Responsibilities:<br>• Manage incoming and outbound customer communications by phone and email, providing timely support and accurate account information.<br>• Review municipal code provisions and apply established guidelines to assess tax responsibility across assigned jurisdictions.<br>• Assist taxpayers with questions, explain account-related matters clearly, and deliver attentive service in a call center setting.<br>• Process submitted forms, statements, and supporting documentation while maintaining accuracy and completeness in records.<br>• Calculate charges on business tax invoices and verify account details to identify inconsistencies or missing information.<br>• Conduct follow-up outreach to obtain account details, resolve open items, and support collection efforts on outstanding balances.<br>• Maintain customer accounts, update relevant records, and prepare payment batch documentation for city-related transactions.<br>• Perform general administrative tasks such as scanning, filing, and organizing documents to support daily operations.<br>• Use available data to identify potentially non-compliant businesses and issue appropriate notifications or outbound correspondence.<br>• Monitor call activity and adhere to company policies, service standards, and compliance requirements in all interactions.
- 2026-10-29T17:03:56Z
- Oakland, CA
- remote
- Temporary / Contract
- 30.00 - 40.00 USD / Hourly
- Job Description This role is to support billing operations and help ensure accurate and timely invoicing, and is ideal for an organized detail oriented with strong communication and customer service skills who can work effectively in a fast-paced environment. Key Responsibilities Process bills accurately and in a timely manner Prepare journal entries related to billing adjustments Communicate with customers regarding billing adjustments and account questions Maintain accurate billing records and documentation Review billing information for completeness and accuracy Assist with resolving billing discrepancies and supporting related follow-up Provide general administrative support to the accounting or finance team as needed
- 2026-11-12T21:08:45Z
- Bridgeville, PA
- onsite
- Permanent / Full Time
- 42000.00 - 57000.00 USD / Yearly
- <p>We are looking for a dependable Customer Service Specialist to support service coordination activities with a company in the Bridgeville area. In this role, you will serve as a key point of contact for customers, help organize service appointments, and ensure field technicians are deployed efficiently. This opportunity is well suited for someone who communicates clearly, stays organized under pressure, and takes pride in delivering a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound customer communications and route questions or concerns to the appropriate team members for prompt resolution.</p><p>• Review customer service needs, determine appropriate next steps, and arrange on-site visits when service is required.</p><p>• Plan and coordinate service appointments and recurring inspection visits for commercial clients.</p><p>• Match technicians to assignments by considering qualifications, availability, workload balance, and travel area.</p><p>• Maintain ongoing communication with customers and field personnel to support timely and effective service delivery.</p><p>• Keep scheduling details, service records, and appointment information accurate and up to date.</p><p>• Adjust priorities throughout the day to address urgent requests and shifting operational demands.</p><p>• Deliver courteous, detail-oriented support that reflects a strong commitment to customer satisfaction.</p>
- 2026-10-23T13:38:42Z
- Oxford, MA
- onsite
- Permanent / Full Time
- 50000.00 - 55000.00 USD / Yearly
- <p>We are looking for a Customer Accounts Specialist to support business customers by managing orders with accuracy, urgency, and a high level of service in Oxford area. This position plays a key role in keeping account activity organized from order receipt through final delivery while maintaining clear communication with customers and internal teams. The ideal candidate brings strong spreadsheet skills, sound judgment, and the ability to balance multiple priorities in a fast-moving environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee assigned customer accounts throughout the full order lifecycle, from order entry and confirmation to shipment coordination and completion.</p><p>• Enter, update, and maintain order information across ERP tools, customer-facing portals, and related account management systems.</p><p>• Track inventory levels, open orders, and delivery schedules to spot potential issues early and help prevent service disruptions.</p><p>• Resolve account concerns such as shipment exceptions, product returns, credit requests, claims, and order discrepancies in a timely manner.</p><p>• Work closely with carriers and internal partners to arrange shipments, replacements, return activity, and required transportation documents.</p><p>• Keep customers informed about product availability, expected turnaround times, and any changes that may affect delivery commitments.</p><p>• Maintain accurate account records, including shipping preferences, routing details, and customer-specific instructions.</p><p>• Build and analyze Excel reports, including pivot table summaries, to monitor orders, inventory activity, backorders, and shipment performance.</p><p>• Partner with Sales, Operations, Production, Logistics, Accounting, and IT to support efficient and accurate fulfillment.</p><p>• Recommend practical process improvements while maintaining strong attention to detail and accountability across assigned accounts.</p>
- 2026-10-14T21:04:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 17.00 - 19.00 USD / Hourly
- We are looking for a customer-focused Customer Service Representative to support a retail organization in Charlotte, North Carolina. This is a Contract position offering permanent weekday hours, where you will help resolve complex customer concerns across eCommerce and store-related channels while working closely with internal teams. The ideal candidate brings strong judgment, clear communication, and a genuine commitment to improving each step of the customer experience.<br><br>Responsibilities:<br>• Serve as the point of contact for escalated customer matters, guiding issues through to timely and effective resolution.<br>• Record case details, actions taken, and final outcomes accurately in customer service and case management platforms.<br>• Work closely with departments such as store operations, fulfillment, merchandising, marketing, credit, and customer care to address customer needs.<br>• Review recurring complaints, service patterns, and customer feedback to uncover opportunities for operational improvement.<br>• Track service performance and identify developing issues that could affect satisfaction across online and in-store experiences.<br>• Contribute to quality discussions, call evaluations, and coaching feedback efforts designed to strengthen service delivery.<br>• Apply approved resolution options and customer recovery measures in alignment with company standards.<br>• Maintain daily productivity while meeting service expectations, response targets, and customer satisfaction goals.<br>• Support additional customer experience initiatives and special assignments as business needs evolve.
- 2026-11-11T17:28:45Z
- San Antonio, TX
- remote
- Temporary / Contract
- 18.00 - 20.00 USD / Hourly
- <p>We are seeking a professional and customer-focused Customer Service Representative to serve as the primary point of. The ideal candidate will provide exceptional service by answering inquiries, resolving issues, processing requests, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, chat, and in person when applicable.</li><li>Resolve customer concerns, complaints, and service-related issues in a timely and professional manner.</li><li>Process orders, account updates, payments, and service requests accurately.</li><li>Maintain detailed and accurate customer records in CRM and database systems.</li><li>Provide information regarding products, services, policies, and procedures.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up with customers to ensure issue resolution and customer satisfaction.</li><li>Meet established service levels, productivity goals, and quality standards.</li><li>Collaborate with internal departments to support customer needs and improve service delivery.</li><li>Maintain confidentiality of customer information and company records.</li></ul>
- 2026-11-10T19:38:46Z
- Lexington, KY
- remote
- Temporary / Contract
- 19.00 - 20.00 USD / Hourly
- <p>We are seeking a Collections Specialist to join a growing team in the Lexington area. This role is responsible for managing outstanding customer balances, communicating with clients regarding payment status, resolving account discrepancies, and helping maintain healthy cash flow. The ideal candidate is professional, customer-focused, and comfortable handling sensitive financial conversations.</p><p><br></p><p><strong>Essential Functions and Responsibilities</strong></p><p>• Contact customers regarding outstanding invoices and past-due accounts</p><p>• Monitor aging reports and prioritize collection efforts</p><p>• Research and resolve billing discrepancies, short payments, and unapplied cash</p><p>• Negotiate payment arrangements when appropriate</p><p>• Maintain detailed records of collection activity and customer communications</p><p>• Work closely with customers to resolve account concerns and disputes</p><p>• Reconcile customer accounts and payment histories</p><p>• Process account adjustments, credits, and write-offs as needed</p><p>• Collaborate with accounting and customer service teams to resolve issues impacting payment</p><p>• Provide regular updates on collection efforts and account status</p>
- 2026-11-04T16:18:40Z
- Coxsackie, NY
- onsite
- Temporary to Hire
- 22.00 - 30.00 USD / Hourly
- <p><strong>Customer Service Lead</strong></p><p><em>Coxsackie, NY | Contract Opportunity</em></p><p><br></p><p>Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in <strong>Coxsackie, NY </strong>seeking a <strong>Customer Service Lead </strong>who can elevate the customer experience while helping shape the future of the department.</p><p><br></p><p>This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you.</p><p><br></p><p><strong>What You'll Be Doing</strong></p><p><strong>Lead Process Improvement & Team Development</strong></p><ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul><p><strong>Deliver an Exceptional Customer Experience</strong></p><ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul><p><strong>Drive Operational Excellence</strong></p><ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
- 2026-10-27T13:58:42Z
- Minneapolis, MN
- remote
- Temporary / Contract
- 17.00 - 22.00 USD / Hourly
- <p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
- 2026-10-30T20:58:47Z