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1662 results for Customer Experience Specialist in Jserrors
- San Antonio, TX
- remote
- Temporary / Contract
- 18.00 - 20.00 USD / Hourly
- <p>We are seeking a professional and customer-focused Customer Service Representative to serve as the primary point of. The ideal candidate will provide exceptional service by answering inquiries, resolving issues, processing requests, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, chat, and in person when applicable.</li><li>Resolve customer concerns, complaints, and service-related issues in a timely and professional manner.</li><li>Process orders, account updates, payments, and service requests accurately.</li><li>Maintain detailed and accurate customer records in CRM and database systems.</li><li>Provide information regarding products, services, policies, and procedures.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up with customers to ensure issue resolution and customer satisfaction.</li><li>Meet established service levels, productivity goals, and quality standards.</li><li>Collaborate with internal departments to support customer needs and improve service delivery.</li><li>Maintain confidentiality of customer information and company records.</li></ul>
- 2026-11-10T19:38:46Z
- Lexington, KY
- remote
- Temporary / Contract
- 19.00 - 20.00 USD / Hourly
- <p>We are seeking a Collections Specialist to join a growing team in the Lexington area. This role is responsible for managing outstanding customer balances, communicating with clients regarding payment status, resolving account discrepancies, and helping maintain healthy cash flow. The ideal candidate is professional, customer-focused, and comfortable handling sensitive financial conversations.</p><p><br></p><p><strong>Essential Functions and Responsibilities</strong></p><p>• Contact customers regarding outstanding invoices and past-due accounts</p><p>• Monitor aging reports and prioritize collection efforts</p><p>• Research and resolve billing discrepancies, short payments, and unapplied cash</p><p>• Negotiate payment arrangements when appropriate</p><p>• Maintain detailed records of collection activity and customer communications</p><p>• Work closely with customers to resolve account concerns and disputes</p><p>• Reconcile customer accounts and payment histories</p><p>• Process account adjustments, credits, and write-offs as needed</p><p>• Collaborate with accounting and customer service teams to resolve issues impacting payment</p><p>• Provide regular updates on collection efforts and account status</p>
- 2026-11-04T16:18:40Z
- Coxsackie, NY
- onsite
- Temporary to Hire
- 22.00 - 30.00 USD / Hourly
- <p><strong>Customer Service Lead</strong></p><p><em>Coxsackie, NY | Contract Opportunity</em></p><p><br></p><p>Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in <strong>Coxsackie, NY </strong>seeking a <strong>Customer Service Lead </strong>who can elevate the customer experience while helping shape the future of the department.</p><p><br></p><p>This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you.</p><p><br></p><p><strong>What You'll Be Doing</strong></p><p><strong>Lead Process Improvement & Team Development</strong></p><ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul><p><strong>Deliver an Exceptional Customer Experience</strong></p><ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul><p><strong>Drive Operational Excellence</strong></p><ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
- 2026-10-27T13:58:42Z
- Minneapolis, MN
- remote
- Temporary / Contract
- 17.00 - 22.00 USD / Hourly
- <p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
- 2026-10-30T20:58:47Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 30.00 - 37.00 USD / Hourly
- <p>Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.</li><li>Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.</li><li>Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.</li><li>Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.</li><li>Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.</li><li>Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.</li><li>Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.</li><li>Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.</li></ul>
- 2026-11-07T01:04:52Z
- Lexington, KY
- remote
- Temporary / Contract
- 14.25 - 16.50 USD / Hourly
- <p>Kentucky Residency Requirement</p><p><br></p><p>MUST LIVE IN KENTUCKY</p><p><br></p><p><br></p><p>To be considered, candidates:</p><p><br></p><p><br></p><p>MUST CURRENTLY RESIDE IN KENTUCKY</p><p><br></p><p>MUST WORK REMOTELY FROM A KENTUCKY HOME ADDRESS</p><p><br></p><p>MUST BE ABLE TO VERIFY KENTUCKY RESIDENCY</p><p><br></p><p>CANDIDATES LIVING OUTSIDE OF KENTUCKY ARE NOT ELIGIBLE</p><p><br></p><p>Technology Requirements</p><p><br></p><p>REQUIRED EQUIPMENT</p><p><br></p><p><br></p><p>Candidates must provide their own:</p><p><br></p><p><br></p><p>✅ Laptop or Desktop Computer</p><p><br></p><p>✅ USB Headset</p><p><br></p><p>✅ Ethernet Cable</p><p><br></p><p>✅ Reliable High-Speed Internet Service</p><p><br></p><p><br></p><p>IMPORTANT INTERNET REQUIREMENT</p><p><br></p><p><br></p><p>🚨 A HARDWIRED INTERNET CONNECTION IS REQUIRED.</p><p><br></p><p>🚨 WI-FI ONLY CONNECTIONS ARE NOT ACCEPTABLE.</p><p><br></p><p>🚨 CANDIDATES MUST CONNECT DIRECTLY TO THEIR ROUTER OR MODEM USING AN ETHERNET CABLE.</p><p><br></p><p>🚨 AN INTERNET CONNECTIVITY TEST MUST BE SUCCESSFULLY COMPLETED PRIOR TO STARTING.</p><p><br></p><p><br></p><p>Applicants who do not meet the technology requirements will not be eligible for this position.</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>Previous customer service, call center, telemarketing, outbound calling, or sales experience preferred</p><p><br></p><p>Comfortable making a high volume of outbound calls</p><p><br></p><p>Strong communication and active listening skills</p><p><br></p><p>Ability to follow scripts and maintain a professional phone presence</p><p><br></p><p>Strong attention to detail and data entry skills</p><p><br></p><p>Ability to work independently in a remote environment</p><p><br></p><p>Must successfully pass a background check and drug screen</p><p><br></p><p>Before Applying</p><p><br></p><p><br></p><p>Please ensure you can answer YES to all of the following:</p><p><br></p><p><br></p><p>✅ I CURRENTLY LIVE IN KENTUCKY.</p><p><br></p><p>✅ I HAVE A LAPTOP OR DESKTOP COMPUTER.</p><p><br></p><p>✅ I HAVE A USB HEADSET.</p><p><br></p><p>✅ I HAVE HIGH-SPEED INTERNET.</p><p><br></p><p>✅ I CAN CONNECT TO THE INTERNET USING AN EHTERNET CABLE (NOT WI-FI ONLY).</p><p><br></p><p><br></p><p>APPLICATIONS FROM INDIVIDUALS WHO DO NOT LIVE IN KENTUCKY OR DO NOT MEET THE TECHNOLOGY REQUIREMENTS WILL NOT BE CONSIDERED.</p><p> if you need help with this please let me know - if you don't know how to do it let me know</p><p> </p>
- 2026-11-03T20:44:12Z
- Stoneham, MA
- onsite
- Permanent / Full Time
- 60000.00 - 61000.00 USD / Yearly
- We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
- 2026-10-23T14:48:44Z
- Davenport, IA
- onsite
- Temporary to Hire
- 19.00 - 24.00 USD / Hourly
- <p>We're seeking a <strong>Customer Service Representative</strong> for our manufacturing client who will serve as the primary point of contact for customers, managing orders, resolving issues, and ensuring a positive customer experience. This is a great opportunity for someone who enjoys building relationships, solving problems, and collaborating with multiple departments in a fast-paced environment. You'll join a welcoming, team-oriented culture that values collaboration and offers a consistent first-shift schedule.</p><p><br></p><p><strong><u>What You'll Do</u></strong></p><ul><li>Process and manage customer orders through an ERP system</li><li>Review purchase orders for accuracy and coordinate order updates as needed</li><li>Communicate with customers regarding order status, shipments, pricing, and invoicing questions</li><li>Partner internally with Operations, Inventory, Sales, and Accounting to ensure customer needs are met</li><li>Maintain customer portals and web-based ordering systems</li><li>Research and resolve order discrepancies, shipment issues, and customer concerns</li><li>Provide shipment documentation and related order information</li><li>Assist with returns, credits, and other account-related requests</li><li>Support customers with system and portal-related questions</li></ul><p>If you're a customer service professional with manufacturing or order management experience and enjoy being the hub between customers and internal teams, we'd love to hear from you.</p>
- 2026-11-06T21:28:43Z
- Bangor, ME
- onsite
- Temporary / Contract
- 19.00 - 21.00 USD / Hourly
- <p>We are looking for a Patient Access Specialist to support patient intake and account setup for hospital services in Bangor, Maine. This Long-term Contract position focuses on creating an efficient, respectful registration experience while maintaining accurate records and meeting compliance standards. The ideal candidate will combine strong customer service skills with attention to detail to help patients, families, and care teams navigate the admissions and pre-registration process.</p><p><br></p><p>Available Schedule:</p><p>Overnight </p><p><br></p><p>12pm -12am Thursday, Friday, Saturday</p><p><br></p><p>Responsibilities:</p><p>• Manage patient admissions, registration, and pre-registration activities for hospital services while ensuring complete and accurate account information.</p><p>• Gather and update demographic, insurance, and financial details through direct patient interaction as well as inbound and outbound calls before scheduled visits.</p><p>• Review physician orders, assign medical record numbers correctly, and perform documentation and compliance checks to support accurate account creation.</p><p>• Explain consent documents and patient-facing forms, obtain required signatures, and provide clear instructions related to treatment, coverage, and next steps.</p><p>• Verify insurance eligibility, enter benefit information into the system, and support clean claim submission through precise plan selection and data entry.</p><p>• Discuss patient financial responsibility, collect point-of-service payments and outstanding balances, and present available payment plan options when appropriate.</p><p>• Screen accounts for medical necessity requirements, issue applicable beneficiary notices and educational materials, and document distribution according to policy.</p><p>• Use auditing and reporting tools to identify account issues, correct errors, and provide timely accuracy data to Patient Access leadership.</p><p>• Deliver compassionate, service-focused support in every interaction while consistently following organizational policies, quality standards, and regulatory requirements.</p>
- 2026-11-13T08:09:01Z
- Diamond Bar, CA
- onsite
- Temporary / Contract
- 20.00 - 21.00 USD / Hourly
- We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.<br><br>Responsibilities:<br>• Manage incoming customer calls and respond to service-related questions with accuracy and courtesy<br>• Place outbound calls as needed to follow up on requests, clarify account details, or provide updates<br>• Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy<br>• Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes<br>• Support membership-related inquiries by providing clear guidance and timely issue resolution<br>• Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests<br>• Perform data entry and administrative support tasks that contribute to efficient daily operations<br>• Participate in outreach activities and customer communications that strengthen engagement and service delivery
- 2026-10-22T19:08:43Z
- South San Francisco, CA
- onsite
- Temporary to Hire
- 23.75 - 28.00 USD / Hourly
- <p>Robert Half is looking for a customer-focused professional who thrives in a fast-paced environment and enjoys making a difference in the community. We are partnering with an established sanitation and waste management organization seeking a dynamic, personable, and detail-oriented <strong>Customer Service Representative (CSR)</strong> to join its growing team!</p><p><br></p><p>This is an excellent opportunity for someone who enjoys helping people, solving problems, and keeping daily operations running smoothly. As a key point of contact for customers, you will play an important role in delivering exceptional service, resolving inquiries, and ensuring a positive customer experience from the first interaction to the last.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a primary point of contact for customers, responding to inquiries and requests via phone, email, text, and in-person interactions.</li><li>Assist customers with billing questions, payment processing, account updates, and general service inquiries.</li><li>Establish new customer accounts, maintain accurate records, and update account information within internal systems.</li><li>Investigate and resolve customer concerns, service disruptions, billing discrepancies, and other account-related issues in a timely and professional manner.</li><li>Communicate service information, answer questions, and provide clear solutions while maintaining a positive and customer-first approach.</li><li>Perform general administrative and clerical duties, including data entry, document management, filing, and other office support responsibilities.</li><li>Collaborate with internal departments and team members to ensure customer requests are addressed efficiently and service expectations are met.</li></ul><p><br></p><p><br></p>
- 2026-11-14T07:18:44Z
- West Palm Beach, FL
- remote
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- <p>We are looking for an Employer Shared Responsibility Specialist (Tier II) to support client issue resolution and service delivery for a payroll services organization in West Palm Beach, FL. This Long-term Contract position is ideal for someone who combines analytical thinking with strong client communication and can navigate regulatory and operational questions with accuracy. In this role, you will work across internal teams and external reference sources to investigate concerns, provide informed recommendations, and help maintain a high standard of client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Investigate client questions by reviewing information from internal support platforms and authoritative external sources, including government and regulatory websites, to deliver accurate resolutions.</p><p>• Partner with clients as well as sales and operations teams to assess issues, identify practical solutions, and communicate recommendations clearly and professionally.</p><p>• Build a strong understanding of client account configurations, related service workflows, and operational procedures to resolve concerns efficiently.</p><p>• Document client interactions, research findings, and response details thoroughly to maintain complete and reliable service records.</p><p>• Contribute to product-focused initiatives such as regulatory updates, testing activities, and training efforts when subject matter support is needed.</p><p>• Provide guidance to newer team members and contract staff by sharing process knowledge and reinforcing current policies and expectations.</p><p>• Manage assigned work in alignment with departmental service level commitments and quality standards.</p><p>• Support long-term client satisfaction by identifying opportunities to improve responsiveness, accuracy, and overall service effectiveness.</p>
- 2026-11-10T16:43:47Z
- Lynnwood, WA
- onsite
- Temporary to Hire
- 24.00 - 26.00 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This onsite position supports customer interactions, administrative coordination, and event-related activities while helping maintain smooth day-to-day operations. The ideal candidate brings a service-oriented approach, communicates clearly, and can adapt easily between office responsibilities and occasional travel.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and other communication channels, providing timely and attentive support.</p><p>• Enter orders, maintain accurate records, and assist with invoice-related processing to support daily business operations.</p><p>• Coordinate logistics and materials for company visits, trade school outreach, and event participation.</p><p>• Represent the company at booths and events, engaging attendees and delivering a positive customer experience during extended periods on site.</p><p>• Use Microsoft 365 and other business technology tools to complete administrative work and support team workflows.</p><p>• Partner with internal colleagues to manage changing priorities and contribute to shared operational goals.</p><p>• Travel out-of-state as needed for events and offsite activities, typically accounting for a small portion of the schedule </p>
- 2026-10-28T15:53:46Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 16.15 - 18.70 USD / Hourly
- <p>We are looking for a fully-on-site bilingual Spanish-speaking Customer Service Representative to support customer interactions in our Jacksonville, Florida offices. This Contract position is ideal for someone who communicates clearly, handles a high volume of calls effectively, and delivers dependable service across each customer touchpoint. The role focuses on assisting customers by phone, processing requests accurately, and helping maintain a smooth and responsive service experience.</p><p><br></p><p>Responsibilities:</p><p>• Ability to work Monday- Friday in our Jacksonville, Florida offices </p><p>• Handle incoming customer calls in both English and Spanish, providing courteous and efficient support.</p><p>• Make outbound calls as needed to follow up on customer questions, service needs, or order-related matters.</p><p>• Enter orders and update customer information with accuracy while maintaining detailed records.</p><p>• Resolve routine service issues by identifying customer needs and offering appropriate solutions.</p><p>• Respond to inquiries about products, services, account details, and order status in a timely manner.</p><p>• Maintain a detail-oriented and customer-focused approach while managing multiple interactions throughout the day.</p><p>• Support call center operations by documenting conversations clearly and escalating complex concerns when necessary.</p>
- 2026-11-09T18:38:41Z
- Cincinnati, OH
- remote
- Temporary / Contract
- 19.00 - 23.00 USD / Hourly
- <p><br></p><p>Robert Half is seeking customer-focused professionals for ongoing Customer Service Representative opportunities. We regularly partner with local organizations seeking individuals who can resolve questions, process information accurately, and create a positive customer experience. Specific duties, schedules, and assignment lengths vary by opportunity.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone and email.</li><li>Provide accurate information regarding products, services, orders, and account activity.</li><li>Enter and update customer information in internal databases.</li><li>Process orders, service requests, and account changes.</li><li>Research concerns and coordinate with internal teams to resolve issues.</li><li>Document customer interactions and follow-up actions.</li><li>Maintain accuracy and professionalism in a fast-paced environment.</li></ul><p><br></p>
- 2026-10-30T16:14:10Z
- Shakopee, MN
- onsite
- Temporary / Contract
- 20.00 - 23.00 USD / Hourly
- <p>Position Overview</p><p>We are seeking a friendly and service-focused Part-Time Customer Service Representative to provide exceptional support to customers and assist with day-to-day office operations. This role is ideal for someone who enjoys helping others, solving problems, and maintaining a positive customer experience in a professional environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as the first point of contact for customers via phone, email, and in person.</li><li>Respond to customer questions regarding products, services, account information, and general inquiries.</li><li>Resolve customer concerns while maintaining a professional and positive attitude.</li><li>Process requests, update records, and accurately enter information into company systems.</li><li>Maintain detailed documentation of customer interactions and follow-up activities.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Assist with administrative tasks including filing, data entry, and correspondence.</li><li>Support office operations and other customer service initiatives as needed.</li></ul><p><br></p>
- 2026-11-04T15:24:05Z
- Miami Beach, FL
- onsite
- Temporary to Hire
- - USD / Hourly
- We are looking for a Customer Service Representative to support daily front-desk and administrative operations for a Contract position in Miami Beach, Florida. This role focuses on creating a welcoming experience for visitors, assisting with registration activities, and handling routine office support tasks with accuracy and care. The ideal candidate is organized, service-oriented, and comfortable managing customer interactions, data entry, and general correspondence in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors promptly and create a friendly, detail-oriented first impression for everyone entering the office<br>• Support registration activities by collecting information, verifying details, and maintaining accurate records<br>• Perform scanning, document handling, and basic file organization to keep materials accessible and up to date<br>• Respond to inbound calls and emails with clear communication, timely follow-up, and strong customer service<br>• Enter customer or appointment information into internal records with a high level of accuracy and attention to detail<br>• Assist with scheduling appointments and coordinating calendars to ensure smooth daily operations<br>• Provide general administrative support, including preparing routine correspondence and updating office documents<br>• Help address customer questions and direct requests to the appropriate team members when needed
- 2026-11-14T02:08:47Z
- San Diego, CA
- onsite
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- <p>Our client, a mission-driven organization in the nonprofit industry, is seeking a compassionate and service-oriented Customer Service Representative to support constituents, donors, members, and community partners. This role is ideal for someone with strong communication skills, a professional demeanor, and a passion for helping others in a fast-paced, purpose-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for incoming calls, emails, and inquiries from donors, members, clients, and community stakeholders</li><li>Provide accurate information regarding programs, services, events, and organizational resources</li><li>Resolve customer and constituent concerns in a timely, professional, and empathetic manner</li><li>Maintain and update customer records, databases, and case notes with a high level of accuracy</li><li>Process forms, registrations, donations, and other service-related documentation</li><li>Escalate complex issues to the appropriate department as needed</li><li>Assist with outreach efforts, event support, and follow-up communications</li><li>Collaborate with internal teams to ensure excellent service delivery and a positive experience for stakeholders</li><li>Prepare basic reports and track service metrics as requested</li><li>Support special projects and general administrative tasks as needed</li></ul><p><br></p>
- 2026-11-11T18:13:45Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 17.00 - 22.00 USD / Hourly
- <p>A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage high volumes of inbound calls from the public, providing accurate information and support.</li><li>Follow established scripts and protocols to ensure consistent communication.</li><li>Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</li><li>Ask clarifying questions to understand caller needs and minimize errors.</li><li>Direct callers to the appropriate departments or resources based on their concerns.</li><li>Accurately document call details and interactions in the system.</li><li>Protect caller confidentiality and adhere to organizational policies.</li><li>Escalate complex or urgent issues in accordance with provided guidelines.</li><li>Work collaboratively with team members to ensure smooth operations.</li></ul>
- 2026-11-06T19:38:44Z
- Burnsville, MN
- onsite
- Permanent / Full Time
- 41600.00 - 54080.00 USD / Yearly
- <p>This position will serve as the first point of contact for customers while supporting daily office operations. In this role, you will assist customers by phone, email, and in person, coordinate service and installation scheduling, manage customer records, and support lead management activities. The ideal candidate is detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment where exceptional customer service is the top priority.</p><p><br></p><p>Responsibilities:</p><p>• Enter and maintain customer records with accuracy, ensuring account details and service information remain current in company systems.</p><p>• Coordinate installation and service appointments, adjusting schedules as needed to support efficient technician routing and timely customer support.</p><p>• Welcome visitors, assist with front desk activities, and provide in-person support for walk-in customer needs and counter sales.</p><p>• Respond to customer questions by phone and in person, delivering clear information and resolving issues with professionalism and care.</p><p>• Track and manage incoming sales and service opportunities, helping move leads through the process and connecting customers with the right solutions.</p><p>• Build working knowledge of the company’s products and services to provide informed guidance and support to customers.</p><p>• Support communication between customers and field technicians to help ensure service commitments are completed smoothly and on schedule.</p>
- 2026-11-04T17:43:47Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 24.00 - 24.00 USD / Hourly
- We are looking for a Customer Service Representative to support customers in San Francisco, California in a Contract position. In this role, you will create a positive service experience by listening carefully, providing accurate guidance, and helping each customer move through the application or order process efficiently. The ideal candidate is dependable during scheduled hours, confident handling high call volumes, and open to feedback that strengthens performance and service quality.<br><br>Responsibilities:<br>• Respond to inbound customer calls with professionalism, clarity, and a solutions-focused approach.<br>• Place outbound calls as needed to gather missing details, provide updates, and help move customer requests toward completion.<br>• Guide customers through forms, applications, or order-related questions so submissions are accurate and complete the first time.<br>• Enter and update customer information carefully in internal systems while maintaining strong attention to detail.<br>• Monitor open or pending requests and follow up promptly to reduce delays and keep cases progressing.<br>• Remain available and consistently on queue during scheduled working hours, including the core 9:00 a.m. to 3:00 p.m. coverage period.<br>• Apply coaching and performance feedback quickly to improve call handling, accuracy, and overall customer experience.
- 2026-11-05T22:28:46Z
- Doral, FL
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>We are looking for a Customer Service Representative to support daily front-office operations in Doral, Florida. Must be able to work 7am-4pm </p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors and customers professionally at the reception area and direct them to the appropriate resource or department.</p><p>• Prepare accurate customer pricing information and deliver quotes in a timely and courteous manner.</p><p>• Respond to inbound inquiries by phone and assist customers with service-related questions, requests, and updates.</p><p>• Place outbound calls as needed to follow up on customer needs, confirm details, or provide additional support.</p><p>• Enter customer and order information carefully into internal records to help maintain accurate documentation.</p><p>• Perform day-to-day administrative duties that support smooth customer service operations and front-office efficiency.</p><p>• Coordinate routine office support tasks, including handling general inquiries and maintaining an orderly customer-facing area.</p>
- 2026-11-07T16:18:40Z
- Middletown, NY
- onsite
- Temporary / Contract
- 18.63 - 19.00 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to Hire basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training for the Customer Service Representative role is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request.</p><p>• Review available information, conduct initial research, and assess the nature and urgency of each customer concern.</p><p>• Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed.</p><p>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution.</p><p>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality.</p><p>• Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome.</p><p>• Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations.</p><p>• Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps.</p><p>• Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.</p>
- 2026-11-03T16:13:37Z
- New Gloucester, ME
- onsite
- Temporary / Contract
- 25.00 - 28.00 USD / Hourly
- <p>We are seeking a detail-oriented and student-focused Financial Aid Advisor contractor to join our Financial Aid team. This individual will assist students and families throughout the financial aid process, with a strong emphasis on loan processing, compliance, and customer service. The ideal candidate is knowledgeable about federal, state, and institutional aid programs and is committed to helping students achieve their educational goals.</p><p><br></p><p>Counsel students and families on financial aid options, eligibility requirements, and application processes.</p><p>Review, verify, and process financial aid documentation in accordance with federal, state, and institutional regulations.</p><p>Manage and process student loan applications, certifications, disbursements, and related documentation.</p><p>Maintain accurate student records and ensure compliance with applicable financial aid policies and procedures.</p><p>Respond to inquiries via phone, email, and in-person meetings in a professional and timely manner.</p><p>Resolve financial aid issues and provide guidance on loan repayment, budgeting, and financial literacy.</p><p>Collaborate with Admissions, Student Accounts, and Registrar teams to support student success.</p><p>Monitor financial aid files for completeness and follow up with students regarding outstanding requirements.</p><p>Assist with audits, reporting, and compliance reviews as needed.</p>
- 2026-11-11T15:28:41Z
- Stockton, CA
- onsite
- Temporary / Contract
- 15.84 - 18.34 USD / Hourly
- We are looking for an experienced Customer Service Representative to support clients in Stockton, California through responsive, detail-oriented service in a fast-paced banking environment. This Long-term Contract position is ideal for someone who enjoys handling customer inquiries, maintaining accurate account records, and using sound judgment when addressing sensitive requests. The right candidate will be comfortable working with phone-based interactions and digital tools while delivering dependable support to business clients.<br><br>Responsibilities:<br>• Manage incoming and outgoing customer calls, providing timely assistance and clear follow-up on service-related questions.<br>• Record client interactions accurately in the organization’s system, including notes, status updates, and scheduled follow-up activities.<br>• Maintain customer records by updating account details and routing issues to the appropriate internal contact when additional support is needed.<br>• Assist with order entry and related service requests while ensuring information is complete and processed correctly.<br>• Use spreadsheets, shared calendars, video conferencing platforms, and web-based applications to coordinate daily customer service tasks.<br>• Recognize situations involving confidential or sensitive information and guide clients to approved secure submission methods when necessary.<br>• Escalate inquiries related to pricing, approvals, funding, or other specialized matters to the proper team for resolution.
- 2026-11-11T15:38:41Z