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718 results for Customer Experience Specialist in Jserrors

Customer Experience Specialist

Overland Park, KS
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and internal partners by handling questions, resolving concerns, and ensuring each interaction is handled with professionalism and care. This Long-term Contract position is based in Overland Park, Kansas, and is ideal for someone who enjoys creating positive customer experiences while working in a fast-paced service environment. The role combines customer communication, account support, and administrative coordination, with a strong focus on accuracy, responsiveness, and continuous improvement. Responsibilities:• Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement.• Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up.• Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed.• Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records.• Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages.• Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned.• Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department.• Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement.• Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results.• Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience.
2026-06-18T15:18:47Z

Customer Experience Specialist

Tucson, AZ
onsite
Temporary to Hire
17.00 - 18.00 USD / Hourly
We are looking for a Bilingual Customer Experience Specialist to support an insurance organization in Tucson, Arizona through a contract opportunity with the potential to become permanent. This role combines client-facing service with administrative coordination, making it ideal for someone who communicates clearly, stays organized, and can manage multiple priorities in a fast-paced setting. The right candidate will be fully bilingual in Spanish and English and will bring a strong service mindset along with prior experience assisting customers and supporting day-to-day office operations. Responsibilities:• Provide timely, attentive assistance to customers by answering questions, resolving concerns, and delivering a positive service experience in both Spanish and English.• Handle administrative tasks such as maintaining records, organizing documentation, updating customer information, and supporting daily office workflow.• Communicate with clients, internal teams, and external partners to ensure requests are addressed accurately and efficiently.• Support insurance-related service activities by guiding customers through processes, clarifying next steps, and helping prepare required information.• Track customer interactions and follow up on open items to ensure issues are completed within expected timeframes.• Assist with sales support efforts by identifying customer needs, sharing relevant service options, and directing inquiries to the appropriate team members.• Maintain accuracy and attention to detail while working across customer service and administrative assignments in a high-volume environment.
2026-06-17T23:08:44Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15.00 - 17.00 USD / Hourly
We are looking for a Customer Experience Specialist in New Orleans, Louisiana to support a non-profit organization serving the community through responsive, high-quality customer service. This contract position is ideal for someone who can manage a high volume of resident and client interactions across phone, email, and web-based systems while maintaining accuracy and consistency. The individual in this role will help resolve inquiries, guide customers through housing-related processes, and contribute to a positive service experience across multiple communication channels. Responsibilities:• Respond to incoming customer questions by phone and email, providing timely and detail-oriented support for a wide range of service needs.• Navigate multiple browser-based systems to research account details, document interactions, and deliver accurate information to customers.• Assist residents and applicants with supportive housing recertification steps, ensuring required information is communicated clearly and completely.• Support inquiries related to affordable housing programs, including LIHTC-associated processes, with a strong focus on service quality and compliance.• Maintain detailed and organized records of customer communications, follow-up actions, and issue resolution activities.• Coordinate with internal teams to escalate complex concerns and help drive efficient solutions for customers.• Deliver a customer-focused experience that builds trust, resolves issues effectively, and reflects the mission of the organization.
2026-06-16T20:14:11Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15.00 - 17.00 USD / Hourly
We are looking for a Customer Experience Specialist to support residents and community members through responsive, high-quality service in New Orleans, Louisiana. This contract position is ideal for someone who communicates clearly, manages inquiries across phone and email, and can navigate multiple browser-based systems efficiently. The role sits within a non-profit environment and requires a thoughtful, service-driven approach to customer support related to affordable housing programs. Responsibilities:• Respond to incoming customer questions by phone and email, providing accurate information and timely follow-up.• Deliver detail-oriented support to residents and applicants while maintaining a positive and respectful customer experience.• Use multiple web-based platforms and browser sessions to review records, document interactions, and complete service tasks.• Assist with housing-related inquiries, including recertification support for supportive housing and other affordable housing programs.• Review customer information for completeness and escalate complex cases when additional guidance or approval is needed.• Maintain clear written records of communications, actions taken, and next steps in the appropriate systems.• Help customers understand program processes, required documentation, and service timelines in a clear and approachable manner.
2026-06-16T20:14:11Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15.00 - 17.00 USD / Hourly
We are looking for a Customer Experience Specialist to support a non-profit organization serving residents and community members in New Orleans, Louisiana. This contract position focuses on delivering responsive service across phone and email channels, guiding individuals through housing-related questions, and ensuring a detail-oriented, supportive experience in every interaction. The ideal candidate is comfortable working across multiple browser-based systems, handling detailed correspondence, and assisting with affordable housing and recertification matters with accuracy and care. Responsibilities:• Respond to inbound customer inquiries by phone and email, providing timely, courteous, and solution-focused support.• Assist residents, applicants, or community members with questions related to affordable housing programs, eligibility, and service processes.• Manage written communication effectively, ensuring messages are clear, accurate, and aligned with service expectations.• Navigate multiple browser-based platforms at once to research information, document interactions, and complete follow-up tasks efficiently.• Support supportive housing recertification activities by gathering details, reviewing documentation, and helping maintain organized records.• Provide customer success support by resolving concerns, escalating complex issues when needed, and promoting a positive service experience.• Maintain accurate case notes and service records to help ensure compliance and continuity of support.• Contribute to operational updates, including process or system-related changes, by adapting workflows and completing assigned transition tasks as needed.
2026-06-16T20:14:11Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15.00 - 17.00 USD / Hourly
We are looking for a Customer Experience Specialist to support a non-profit organization in New Orleans, Louisiana through a contract assignment. This role focuses on delivering responsive service to residents, applicants, and community members while managing inquiries across phone, email, and web-based systems. The ideal candidate brings strong customer care experience, confidence working across multiple browser-based platforms, and familiarity with affordable housing programs and recertification processes. Responsibilities:• Respond to incoming calls and written inquiries with professionalism, empathy, and clear follow-through.• Guide residents and applicants through questions related to housing services, eligibility, and account-related concerns.• Manage customer interactions across several browser-based tools and systems while maintaining accurate records.• Prepare and send timely email correspondence to provide updates, request documentation, and resolve service issues.• Support recertification activities for supportive housing participants by reviewing information and coordinating next steps.• Assist with processes connected to affordable housing programs, including work involving LIHTC-related requirements.• Collaborate with internal teams to address escalated concerns and improve the overall customer experience.• Maintain organized documentation and ensure service activities are completed in alignment with program standards.
2026-06-16T20:14:11Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15.00 - 17.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a non-profit organization in New Orleans, Louisiana on a contract basis. This role focuses on delivering responsive support to residents, clients, and community members while ensuring a detail-oriented and compassionate service experience. The ideal candidate is comfortable managing high-volume communication across phone, email, and web-based systems and can navigate housing-related inquiries with accuracy and care. Responsibilities:• Respond to incoming calls, emails, and online inquiries with empathy and timely follow-through.• Guide clients through questions related to affordable housing programs, recertification processes, and general service needs.• Maintain accurate records of interactions, case details, and follow-up actions across multiple browser-based platforms.• Resolve customer concerns efficiently by identifying issues, providing clear information, and escalating complex matters when appropriate.• Support supportive housing and LIHTC-related communication by sharing accurate program information and documentation guidance.• Coordinate with internal teams to ensure client requests are addressed completely and service standards are consistently met.• Monitor outstanding issues and follow up with customers to confirm completion and satisfaction.• Assist with updates to service workflows or platforms when needed as part of ongoing operational support.
2026-06-16T20:14:11Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-06-09T20:54:39Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed. Responsibilities: • Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information. • Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests. • Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry. • Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly. • Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change. • Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption. • Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning. • Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed. • Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.
2026-06-09T20:54:39Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach. Responsibilities<ul><li>Communicate clearly and professionally with customers via phone and email</li><li>Utilize multiple systems and technology platforms to efficiently address customer needs</li><li>Respond to inquiries regarding products, pricing, order status, and availability</li><li>Partner with internal teams to support customer requirements and resolve issues</li><li>Process and validate customer orders accurately and efficiently</li><li>Coordinate order routing and fulfillment according to established procedures</li><li>Manage assigned customer accounts while maintaining high service standards</li><li>Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner</li><li>Adhere to departmental policies, procedures, and performance expectations</li></ul>Qualifications<ul><li>1–3 years of customer service, order management, sales support, or related experience</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Strong analytical, organizational, and problem-solving abilities</li><li>Proven ability to manage multiple priorities while maintaining attention to detail</li><li>Dependable with a strong work ethic and commitment to customer satisfaction</li><li>Ability to work independently and collaboratively within a team environment</li><li>Customer-focused mindset with a process-oriented approach</li><li>Experience with ERP systems and order management platforms is a plus</li><li>Bachelor's degree preferred</li></ul>
2026-06-09T13:44:36Z

Customer Experience Specialist

Honolulu, HI
onsite
Temporary to Hire
18.00 - 21.00 USD / Hourly
We are seeking an onsite Customer Service Assistant to help support members and customers. This contract position may lead to a permanent opportunity. In this role, you will assist with basic customer service tasks such as answering questions, updating information, and providing general administrative support. This position is best suited for someone with good communication skills, a helpful attitude, and the ability to follow established procedures. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. Responsibilities:<ul><li>Answer inbound calls and respond to basic customer questions in a friendly and professional manner.</li><li>Help customers with general information about services, forms, and next steps.</li><li>Enter and update customer or claim-related information in the system with accuracy.</li><li>Assist with email, written correspondence, and basic office support tasks.</li><li>Maintain organized files and records following company procedures.</li><li>Support walk-in customers by providing general assistance and directing them as needed.</li></ul>
2026-06-17T21:08:40Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-05-26T16:13:47Z

Customer Experience Specialist

Phoenix, AZ
onsite
Temporary / Contract
21.00 - 21.00 USD / Hourly
We are looking for a Customer Experience Specialist to support a busy claims operation in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative work, and maintaining accurate records in a fast-paced environment. In this role, you will assist with claim-related documentation, respond to inbound inquiries, and provide dependable support to the broader claims team. Responsibilities: • Enter and update claim information in internal systems with a high degree of accuracy and consistency. • Provide administrative support to the claims department by organizing files, preparing correspondence, and handling routine documentation. • Answer calls from claimants and other contacts, deliver courteous service, and direct inquiries appropriately. • Draft clear written communications, including letters and email responses, related to claim activity and follow-up needs. • Review information carefully to identify missing details, discrepancies, or items requiring further attention. • Use tools such as Word, Excel, email platforms, and multiple browser windows to complete daily tasks efficiently. • Maintain an organized workspace and manage competing priorities while meeting deadlines and service expectations.
2026-06-23T22:04:02Z

Customer Experience Specialist

Parsipanny, NJ
onsite
Temporary to Hire
15.84 - 18.34 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-10T18:28:42Z

Customer Experience Specialist 2nd Shift (3p-10p)

Waterloo, IA
onsite
Temporary to Hire
17.00 - 19.00 USD / Hourly
Customer Service Representative (2nd Shift | 3:00 PM – 10:00 PM)Location: Waterloo Schedule: Monday–Friday, 3:00 PM – 10:00 PM Overview:We’re looking for a dependable and customer-focused professional to support a quickly growing team on second shift. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is committed to delivering responsive, high-quality service. What You’ll Do:<ul><li>Serve as the primary point of contact for incoming inquiries, providing timely and professional support</li><li>Gather and verify accurate information while maintaining attention to detail</li><li>Communicate clearly with internal teams to coordinate next steps and ensure smooth service delivery</li><li>Maintain thorough and accurate documentation of all interactions</li><li>Handle sensitive situations with discretion, professionalism, and empathy</li><li>Prioritize multiple requests while staying organized and responsive</li></ul>
2026-06-11T19:23:57Z

Customer Service Specialist

Neenah, WI
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience. Responsibilities:• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.• Coordinate appointments and support movement of promising opportunities through the sales pipeline.• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.• Handle email and phone communications with care while managing multiple browser-based tools and customer records.• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.
2026-06-24T14:23:43Z

Client Experience Specialist

Nazareth, PA
onsite
Temporary to Hire
18.00 - 23.00 USD / Hourly
Our client is seeking a customer-focused Client Experience Specialist who is passionate about delivering exceptional service. This role serves as the primary point of contact for customers and plays a key role in building positive client relationships. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer concerns accurately and professionally</li><li>Process orders and account updates</li><li>Document interactions in company systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve the customer experience</li></ul>
2026-06-19T13:53:45Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.18 - 22.21 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-06-24T13:08:44Z

Customer Service Specialist

Westfield, IN
onsite
Permanent / Full Time
40000.00 - 42000.00 USD / Yearly
We are looking for a Customer Service Specialist to support clients and internal teams by ensuring orders move smoothly from request through delivery. This position blends customer communication, order coordination, and account support to help maintain a high standard of service. The ideal candidate is organized, responsive, and confident managing multiple priorities while delivering accurate information and timely follow-up. Responsibilities: • Build and maintain positive relationships with assigned customers, serving as a reliable point of contact for ongoing account needs. • Enter and manage quotes, sales orders, and billing documents with a strong focus on accuracy and turnaround time. • Partner with production, yard, and transportation teams to align order details and support timely, correct fulfillment. • Address questions related to pricing, stock levels, product details, and expected delivery timelines in a clear and thorough manner. • Investigate and resolve service concerns, order discrepancies, and customer complaints with urgency and sound judgment. • Monitor active orders and provide regular status updates to customers as well as relevant internal stakeholders. • Support field sales personnel by assisting with order processing, account maintenance, and customer follow-up activities. • Keep customer account information current and accurately documented within company systems.
2026-06-19T20:53:46Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22.00 - 26.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T18:54:03Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22.00 - 26.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T18:54:03Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22.00 - 26.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-06-09T18:58:46Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
23.75 - 25.00 USD / Hourly
We are looking for a Customer Success Specialist to support policyholders and internal teams from our Omaha, Nebraska location within the insurance industry. This onsite opportunity is a Long-term Contract position and is ideal for someone who thrives in a fast-paced service environment, communicates with confidence, and takes pride in resolving customer concerns thoroughly. The person in this role will manage incoming inquiries, document interactions with accuracy, and collaborate across departments to deliver timely, high-quality support. Responsibilities:• Respond to customer inquiries by phone and email, using attentive listening and thoughtful questioning to understand concerns and provide complete, accurate information.• Route complex issues to the appropriate teams and coordinate follow-up efforts to help ensure customer problems are resolved efficiently.• Record customer details, service activity, and outcomes in company systems with a high level of accuracy while keeping files current and organized.• Monitor response timelines and maintain reliable documentation that supports day-to-day service operations and management reporting needs.• Partner with internal departments to address service challenges, support complaint resolution, and improve the overall customer experience.• Identify recurring service gaps or workflow obstacles and share recommendations that help improve efficiency and service quality.• Build working knowledge of insurance-related transactions, internal procedures, and service resources to strengthen support capabilities.• Contribute to special projects and provide assistance to other teams when business needs require additional support.
2026-06-13T01:43:40Z

Customer Success Specialist

Omaha, NE
onsite
Temporary / Contract
23.75 - 25.00 USD / Hourly
We are looking for a Customer Success Specialist to join an insurance organization in Omaha, Nebraska for a Long-term Contract opportunity. This onsite role is suited for a service-focused individual who can handle customer inquiries with care, document interactions accurately, and work across teams to resolve issues efficiently. The position also supports reporting needs, process improvement efforts, and additional operational projects as business needs evolve. Responsibilities:• Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns.• Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery.• Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation.• Support timely communication standards and help prepare information used for management reporting and operational analysis.• Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience.• Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs.• Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership.• Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment.
2026-06-12T22:08:46Z

Payroll Customer Service

Leawood, KS
onsite
Temporary / Contract
21.00 - 22.00 USD / Hourly
We are looking for a detail-oriented Payroll Customer Service specialist for a 3-month contract to support a busy customer service operation in Kansas. This contract position focuses on assisting customers over the phone, handling service inquiries with care, and entering information accurately into company systems. The ideal candidate is comfortable in a call center environment, communicates clearly, and can manage both inbound and outbound interactions while maintaining a high standard of service. Responsibilities:• Respond to incoming customer calls and provide timely, courteous assistance with payroll-related questions and service requests.• Place outbound calls as needed to follow up on open issues, confirm information, or provide status updates to customers.• Enter orders, service details, and customer information into internal systems with a high degree of accuracy.• Resolve routine customer concerns by identifying needs, explaining available solutions, and ensuring appropriate next steps are completed.• Maintain clear and organized records of customer interactions, updates, and resolutions during each contact.• Work within a call center setting to manage daily call volume efficiently while meeting service expectations.• Escalate complex inquiries to the appropriate team when issues require additional research or specialized support.
2026-06-18T15:18:47Z