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799 results for Customer Experience Specialist in Jserrors

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling high-volume inbound inquiries, and connecting community members with appropriate services and support. In this role, you will serve as a key point of contact, deliver thoughtful assistance across multiple communication channels, and maintain accurate records in web-based platforms. Responsibilities: • Handle incoming calls and inquiries with professionalism, empathy, and a strong focus on resolving client needs efficiently. • Record client conversations, outcomes, and follow-up details in CRM and other web-based systems with a high degree of accuracy. • Guide individuals to relevant programs, benefits, and community resources based on their questions and circumstances. • Work closely with internal departments to coordinate responses and ensure each case is addressed in a timely manner. • Maintain current knowledge of organizational services, referral options, and support resources to provide reliable information. • Deliver a consistently positive customer experience through phone, chat, and written communication. • Use tools and platforms such as Avaya CMS, CRM applications, and standard Microsoft Office programs to manage daily tasks effectively.
2026-09-11T21:23:41Z

Customer Experience Specialist

Greenville, SC
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing team in South Carolina on a contract basis with the potential for a permanent position. In this role, you will serve as a key point of contact for customers, helping ensure orders move smoothly from initial entry through final delivery. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is committed to creating a positive customer experience. Responsibilities: • Manage customer orders from initial receipt through shipment completion, ensuring accuracy and timely follow-through at each stage. • Work closely with cross-functional teams and outside partners to keep fulfillment activities on track and resolve issues that may affect delivery or service quality. • Respond to customer inquiries through phone and email with professionalism, clarity, and a solutions-focused approach. • Monitor order status, provide updates, and address questions related to product availability, shipment timing, or service concerns. • Investigate and help resolve connectivity or access-related issues that may interfere with customer communication or order support. • Use multiple browser-based systems and tools to review account details, process information, and maintain accurate service records. • Support customer satisfaction efforts by identifying concerns early and coordinating appropriate follow-up to drive successful outcomes.
2026-08-31T17:53:41Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract role with the potential to become permanent. This position focuses on delivering responsive service to customers by managing orders, addressing product and availability questions, and coordinating with internal teams to keep requests moving efficiently. The ideal candidate brings a strong customer support background, communicates clearly with both clients and colleagues, and works proactively to resolve issues that affect satisfaction and on-time delivery. Responsibilities: • Serve as a primary point of contact for customer questions related to products, pricing, stock status, order progress, and available solutions. • Build strong working relationships with assigned accounts by setting clear expectations, providing timely updates, and helping ensure orders are fulfilled accurately and on schedule. • Process incoming orders from approved channels such as email, electronic platforms, and other submitted request methods while maintaining accuracy in entry and documentation. • Monitor open orders, identify potential delays or discrepancies, and coordinate with the appropriate internal teams to address issues before they affect the customer. • Follow up on incomplete, unclear, or exception-based orders to secure missing information and keep the order management process moving efficiently. • Support urgent customer needs by helping expedite selected orders and communicating revised timelines when service commitments may change. • Maintain current knowledge of company products, brands, procedures, and service practices through training and ongoing learning. • Provide day-to-day assistance to newer team members, share process guidance, and help document procedures when needed to support consistent service delivery. • Collaborate with sales, product, technical support, pricing, finance, distribution, purchasing, manufacturing, and marketing contacts to resolve requests and improve the customer experience. • Contribute to special assignments, continuous improvement efforts, and workplace safety practices while meeting established performance expectations.
2026-09-11T18:23:44Z

Customer Experience Specialist

St. Petersburg, FL
onsite
Temporary to Hire
25.00 - 30.00 USD / Hourly
We are looking for a customer-focused detail-oriented individual to join a fully onsite team in Florida as a Customer Experience Specialist. This contract opportunity with potential for a permanent role is well suited for someone who can quickly build product knowledge, communicate with confidence, and take ownership of customer needs from initial contact through resolution. The role offers the chance to become a trusted contributor within a collaborative service environment while supporting both customers and internal business partners. Responsibilities: • Deliver responsive support to customers and internal stakeholders by handling inquiries with professionalism, accuracy, and care. • Manage incoming phone and email communications, clarify customer needs, and provide clear guidance on requests, orders, and service issues. • Process customer purchases, returns, and related documentation in accordance with company procedures and service expectations. • Prepare and complete return-related invoicing while ensuring records are accurate and up to date. • Serve as a support resource for the sales organization by assisting with customer follow-up and account coverage as needed. • Build a strong understanding of product offerings, current promotions, and common customer concerns to provide informed assistance. • Use approved response guidelines when addressing product questions and coordinate with technical support teams when more advanced troubleshooting is required. • Partner with colleagues to balance workloads, maintain service levels, and contribute to a culture of accountability and urgency.
2026-09-22T12:23:45Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract position with the potential to become permanent is ideal for someone who enjoys helping people, handling high-volume inbound inquiries, and guiding individuals to the services and support they need. The person in this role will deliver thoughtful assistance, maintain accurate records, and work closely with internal teams to create a positive and effective client experience. Responsibilities: • Manage incoming calls and messages, offering clear guidance, relevant information, and appropriate service referrals based on each client’s needs. • Record client conversations and case details promptly in web-based platforms and CRM tools to support accurate follow-up and reporting. • Stay informed on community programs, organizational offerings, and eligibility guidelines so information shared with clients remains current and reliable. • Partner with colleagues across departments to coordinate support and help resolve client concerns in a timely manner. • Provide attentive, empathetic service during every interaction while maintaining quality standards and confidentiality expectations. • Use call center and communication systems such as Avaya CMS, chat tools, and related software to handle inquiries efficiently. • Assist with questions related to benefits, billing, and general service access while ensuring each response is clear and solution-focused.
2026-09-23T18:58:46Z

Customer Experience Specialist

Houston, TX
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a Customer Experience Specialist to support borrowers in a fast-paced contact center environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving customer concerns, communicating clearly, and handling a wide range of account-related inquiries effectively. In this role, you will assist with mortgage servicing topics, payment questions, escrow and tax matters, refinance requests, and early-stage delinquency conversations while using multiple platforms and AI-enabled tools. You will join a team that offers structured training, ongoing coaching, and strong opportunities for long-term growth. Responsibilities: • Respond to a high volume of inbound and outbound customer interactions related to mortgage servicing and general account support. • Guide customers through questions involving payments, escrow activity, tax details, refinancing options, and other account concerns with accuracy and care. • Address early-stage past-due accounts up to 60 days delinquent while maintaining a service-focused and detail-oriented approach. • Navigate several internal systems and AI-assisted resources to research accounts, document conversations, and provide timely resolutions. • Compose clear follow-up communication through email and related service channels when additional support or clarification is needed. • Troubleshoot routine customer issues, including access or connectivity-related concerns, and direct more complex matters to the appropriate team when necessary. • Participate in scheduled training, coaching, and post-training workflow expectations, including periodic rotational Saturday coverage with compensatory time provided. • Maintain quality standards, compliance expectations, and accurate records during every customer interaction.
2026-09-22T20:34:09Z

Customer Experience Specialist

Bradenton, FL
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Customer Experience Specialist to support day-to-day order and customer account activities in Bradenton, Florida. This Long-term Contract position is ideal for someone who thrives in a busy, team-oriented setting and enjoys helping customers by providing timely, accurate information. In this role, you will partner with cross-functional teams to keep orders moving smoothly, address routine issues, and contribute to a positive overall customer experience. Responsibilities: • Manage customer orders from entry through completion, ensuring records remain accurate and up to date. • Examine incoming order details, identify routine issues, and take corrective action to prevent delays. • Respond to customer inquiries related to product details, pricing, stock levels, production timing, and shipping progress. • Create standard quotations and issue order confirmations to customers in a timely manner. • Handle adjustments to existing orders, including revisions, cancellations, returns, exchanges, and drop shipment requests. • Track open and backordered items, communicate expected shipment timelines, and share updates when delays occur. • Work closely with internal partners across sales, production, logistics, and accounting to align delivery needs and resolve order-related questions. • Provide shipment tracking support and assist with basic invoicing questions from customers. • Maintain organized customer and transaction data while escalating more complex service concerns when necessary.
2026-09-11T18:53:41Z

Customer Experience Specialist

Sand Springs, OK
onsite
Temporary to Hire
24.00 - 28.00 USD / Hourly
Job Title: Customer Experience SpecialistLocation: Sand Springs (Tulsa), OKSchedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)Pay: $24–$28/hour (DOE)Job Type: Temp-to-Hire Position Overview:We are seeking a knowledgeable and customer-focused Customer Experience Specialist to support a dynamic Customer Service team. This role is responsible for delivering exceptional service to both internal and external customers, resolving complex issues, and supporting key initiatives that enhance the overall customer experience. The ideal candidate brings strong product knowledge, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment. Key Responsibilities:<ul><li>Serve as a full-time Customer Service Representative managing assigned accounts, customers, and Account Managers</li><li>Process customer orders, revisions, and returns via phone, email, and other channels in accordance with company procedures</li><li>Communicate pricing, shipping timelines, delays, and order details clearly and accurately to customers</li><li>Confirm pricing on all orders and maintain accurate order documentation</li><li>Respond to general inquiries and route calls to the appropriate departments</li><li>Resolve escalated customer issues while collaborating with internal teams including Operations, Sales, and Procurement</li><li>Support and implement customer service initiatives, process improvements, and procedural updates</li><li>Identify opportunities to enhance orders by consolidating or suggesting additional products</li><li>Maintain strong knowledge of company products, processes, and systems</li><li>Partner with the Commercial team to meet and exceed customer expectations</li><li>Participate in monthly quality and team meetings</li></ul>
2026-09-21T18:53:42Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary to Hire
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-09-18T07:04:08Z

Customer Service Specialist

West Palm Beach, FL
onsite
Permanent / Full Time
65000.00 - 85000.00 USD / Yearly
Robert Half Finance & Accounting is working with an industry leading manufacturing client with global operations seeking a Customer Service Specialist to add to their team. In this role, you will support order management and customer communications for a fast-paced distribution environment while working across various departments within the company. This role serves as a key point of contact for customers (both domestic & international), distributors, and internal teams by ensuring orders, product requests, and service issues are handled accurately and efficiently. The ideal candidate brings strong administrative and customer service experience, communicates clearly, and is comfortable coordinating with shipping and sales teams to deliver a high-quality customer experience. Responsibilities:• Manage incoming customer, distributor, and internet orders from receipt through completion while maintaining accuracy and timely follow-up.• Provide clear information to customers regarding product pricing, stock status, shipping timelines, and available discounts.• Handle requests for product literature, price books, instruction manuals, and related support materials.• Coordinate special parts orders and product sample requests for customers as well as the sales team.• Work closely with the shipping department to align order fulfillment, delivery details, and logistics needs.• Respond promptly to email inquiries from distributors and homeowners with accurate and attentive service.• Support the resolution of product returns, warranty matters, and shortage claims by gathering details and coordinating next steps.• Build and maintain positive customer relationships through responsive service and consistent communication.• Assist with additional administrative and service-related tasks as needed to support daily operations.
2026-09-22T13:44:06Z

Sr. Customer Service Specialist

Memphis, TN
onsite
Temporary to Hire
21.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This role serves as a central point of contact for customers and internal partners, helping ensure orders move smoothly from entry through delivery while supporting strong account relationships. The ideal candidate brings a proactive approach to problem-solving, communicates effectively across departments, and thrives in a fast-paced, onsite environment. Responsibilities: • Oversee the full order lifecycle, from initial entry through shipment completion, with a strong focus on accuracy and timely follow-through. • Partner with sales, operations, warehouse, technical support, and manufacturing teams to provide clear updates on order status, product availability, and delivery timing. • Build and maintain positive customer relationships by responding to inquiries, resolving issues, and supporting ongoing account needs. • Assist with commercial activities such as pricing coordination, proposal support, contract-related administration, and customer growth efforts. • Track open orders, customer projections, and demand patterns to help improve planning and day-to-day operational effectiveness. • Maintain customer records, shared communication channels, and reporting tools to support service consistency and data accuracy. • Identify workflow gaps and recommend practical improvements that enhance service levels and operational performance. • Provide additional coverage across customer service and related commercial support functions as business needs evolve, including adapting to changing internal processes.
2026-09-15T02:24:07Z

Customer Service Specialist

Dubuque, IA
onsite
Temporary to Hire
15.00 - 15.50 USD / Hourly
Love helping people and thrive in a fast-paced environment where no two days are the same?We're looking for an energetic, customer-focused professional who enjoys building relationships, solving problems, and delivering an outstanding experience from start to finish. This flexible full-time or part-time opportunity combines customer service, order coordination, administrative support, and hands-on production work in a collaborative team environment. Whether you're assisting customers, coordinating projects, or helping ensure deadlines are met, you'll play a key role in creating a positive experience and keeping operations running smoothly. What You'll Do<ul><li>Deliver exceptional customer service in person, over the phone, and through email</li><li>Serve as a trusted point of contact, answering questions and guiding customers through projects and services</li><li>Process orders accurately and ensure customer requests are completed on time</li><li>Coordinate multiple projects simultaneously while maintaining attention to detail</li><li>Collaborate with internal teams to meet customer expectations and deadlines</li><li>Operate production equipment and assist with project preparation and completion</li><li>Package and prepare finished products for pickup or delivery</li><li>Maintain accurate records and ensure a smooth workflow from order intake through fulfillment</li><li>Assist with local deliveries and customer pickups as needed</li><li>Contribute to a positive, team-oriented work environment</li></ul>
2026-09-22T18:18:44Z

Customer Care Specialist

San Marcos, CA
onsite
Temporary / Contract
26.00 - 28.00 USD / Hourly
A residential construction company is looking for a Customer Care Specialist to become the bridge between homeowners and the internal construction/service team. This role is more relationship-focused than a traditional customer service position and is ideal for someone who knows how to listen, organize, follow up, and actually get things resolved.You’ll work with homeowners after projects are completed, helping coordinate warranty requests, service appointments, repairs, and follow-up communication. Your Responsibilities:<ul><li>Serve as a primary contact for homeowners with service and warranty questions</li><li>Receive and document warranty and repair requests</li><li>Review requests and determine the appropriate next step</li><li>Coordinate inspections, repairs, and service appointments</li><li>Communicate with homeowners regarding schedules and expectations</li><li>Work closely with construction managers, vendors, subcontractors, and service technicians</li><li>Track open requests until completion</li><li>Follow up with internal teams when work remains outstanding</li><li>Maintain detailed records of customer interactions and completed work</li><li>Research previous work orders and project information</li><li>Assist with homeowner documentation and correspondence</li><li>Escalate complex or sensitive customer concerns</li><li>Identify recurring service issues and communicate trends to management</li><li>Provide a professional customer experience throughout the resolution process</li></ul>
2026-09-21T18:48:42Z

Customer Support Specialist

Shakopee, MN
onsite
Temporary / Contract
20.00 - 25.00 USD / Hourly
Position OverviewWe are seeking a professional and customer-focused Customer Service Representative to support daily customer interactions and provide exceptional service. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to effectively manage inquiries while delivering a high-quality customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns in a professional and timely manner</li><li>Document customer interactions and maintain accurate records</li><li>Process orders, requests, and account updates as needed</li><li>Collaborate with internal departments to address customer needs and ensure timely follow-up</li><li>Monitor and manage multiple tasks while maintaining attention to detail</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Support additional administrative and customer service functions as assigned</li></ul>
2026-09-15T18:53:38Z

Service Specialist

West Henrietta, NY
remote
Temporary / Contract
20.90 - 24.20 USD / Hourly
We are looking for a Service Specialist to join a Contract opportunity supporting payroll services operations in West Henrietta, New York. In this customer-facing role, you will assist clients with background screening activities, provide timely updates, and help ensure a smooth service experience. The position requires strong communication, sound judgment, and the ability to manage a steady workload while meeting established performance expectations. Responsibilities: • Provide responsive support to clients using the HireRight background screening platform, ensuring each interaction is handled with professionalism and care. • Monitor pending cases and proactively follow up on unresolved items so work is completed within defined service timelines. • Build and apply working knowledge of assigned payroll and service offerings, along with relevant policies and operating guidelines. • Record client conversations, updates, and case details accurately to maintain complete service documentation. • Use internal systems and software tools effectively to manage requests, enter data, and track activity across accounts. • Recognize workflow inefficiencies and share practical recommendations with leadership to improve team performance and service quality. • Offer guidance and day-to-day support to newer team members by sharing effective service practices and process knowledge. • Manage high-volume tasks with strong organization and prioritization while maintaining accuracy in data entry and administrative support work.
2026-08-21T20:43:46Z

Sales Support Specialist

Austin, TX
remote
Temporary / Contract
23.00 - 25.00 USD / Hourly
We are looking for a motivated and detail-oriented Sales and Customer Service Support Specialist to join our team in Austin, Texas. This contract position offers the opportunity to work closely with a dynamic sales team, providing critical support to ensure smooth operations and excellent client service. Ideal candidates will thrive in a fast-paced environment and demonstrate strong organizational and communication skills. Responsibilities<ul><li>Manage pricing approvals and register product codes within internal systems to ensure accurate documentation and smooth operations.</li><li>Coordinate shipments and maintain correspondence with over 100 customers, fostering strong and personable relationships.</li><li>Support an assigned territory and collaborate closely with dedicated sales managers to meet client needs and achieve sales goals.</li><li>Handle multiple tasks efficiently while maintaining attention to detail to ensure quality and accuracy.</li><li>Contribute to a collaborative team culture by communicating effectively and working alongside three team members.</li><li>Utilize tools such as Excel (intermediate level), Office 365, and proprietary systems to manage workflows.</li><li>Prioritize tasks effectively and demonstrate strong time management skills to meet deadlines.</li><li>Provide post-sales support and assist with inbound and outbound sales inquiries as needed.</li><li>Process order entries and ensure timely follow-ups to enhance customer satisfaction.</li></ul>
2026-09-22T11:44:06Z

Customer Success Specialist

Deerfield Beach, FL
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Florida on a contract basis. This in-office role is centered on delivering a high-quality customer experience by supporting clients throughout the order lifecycle and serving as a key link between sales, service, and logistics. The position will help strengthen customer relationships, coordinate order activity, and ensure responsive communication across internal teams and external accounts. Responsibilities: • Build positive, long-term relationships with customers by providing attentive service and representing the company with strong attention to detail. • Support post-sale customer needs by coordinating warranty assistance, answering service-related questions, and guiding clients to appropriate resources. • Enter and manage customer account information in the company CRM and process sales orders, acknowledgements, and pro forma invoices with accuracy. • Track open orders, confirm production lead times, and keep customers informed of shipment schedules or any changes affecting delivery. • Partner with internal teams to address order delays, help prioritize urgent requests, and maintain a smooth fulfillment process. • Record customer comments, concerns, and compliments in the appropriate system and escalate service issues to the right department when needed. • Maintain warranty records and ensure related documentation is updated promptly and accurately. • Assist with shipping coordination by preparing required documentation and helping arrange outbound deliveries based on customer expectations. • Provide operational support for warehouse and inventory activities, including stock monitoring and periodic inventory counts as needed.
2026-09-23T14:28:47Z

Customer Success Specialist

Basking Ridge, NJ
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are looking for a Customer Success Specialist to support customers from a remote work environment while delivering responsive, detail-oriented service. This Long-term Contract position is based in Basking Ridge, New Jersey, and is ideal for someone who communicates clearly, handles a fast-paced workload with empathy, and is comfortable navigating digital tools throughout the day. The right candidate brings customer support experience, sound judgment, and the ability to resolve issues efficiently while maintaining a positive customer experience. Responsibilities: • Respond to a high volume of customer inquiries with patience and a service-focused approach. • Provide clear and thoughtful support over phone and other communication channels, using sound judgment to address a wide range of customer needs. • Troubleshoot basic technical issues encountered in a work-from-home setting, including problems related to computers, applications, and browser use. • Navigate multiple systems and browser windows efficiently to research information, document interactions, and complete follow-up tasks. • Use collaboration and communication platforms such as Google Meet, Slack, and Gmail to stay connected with team members and support daily operations. • Communicate solutions in a concise and easy-to-understand manner, ensuring customers feel heard and supported. • Maintain accurate records of customer interactions and actions taken to help ensure timely resolution and continuity of service.
2026-08-31T09:58:38Z

Customer Account Specialist

Wallingford, CT
onsite
Permanent / Full Time
58000.00 - 65000.00 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-02T13:13:42Z

Customer Success Specialist

Honolulu, HI
onsite
Temporary / Contract
17.41 - 20.16 USD / Hourly
We are looking for a customer-focused Customer Success Specialist to support order coordination and service operations for a long-term contract position. This role combines front-desk customer interaction with administrative follow-through, helping ensure orders are handled accurately and customers receive timely updates. The ideal candidate is organized, responsive, and comfortable working closely with internal teams to keep daily workflows moving smoothly. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800. Responsibilities:• Welcome customers during order pickup and provide courteous, attentive assistance throughout the interaction.• Enter, review, and update order information to help ensure complete and accurate processing from receipt through fulfillment.• Partner with warehouse and purchasing teams to confirm product availability, track progress, and coordinate expected completion timelines.• Keep customers informed by sharing order updates, delivery changes, and other relevant service information in a timely manner.• Handle administrative support tasks such as maintaining records, organizing documentation, and completing data entry with a high level of accuracy.• Respond to customer questions related to products, orders, and scheduling, and work to resolve concerns efficiently.• Work across departments to support smooth daily operations and promote a positive customer experience.• Assist with general office coordination to maintain an organized and effective work environment.
2026-09-22T21:58:43Z

Customer Success Specialist

Research Triangle Park, NC
onsite
Temporary to Hire
22.00 - 25.00 USD / Hourly
We are looking for a Customer Success Specialist to support client interactions and deliver a responsive service experience in Research Triangle Park, North Carolina. This contract opportunity with permanent potential is ideal for someone who communicates clearly, resolves issues efficiently, and thrives in a fast-paced support setting. The role focuses on helping customers navigate service questions, troubleshoot connectivity concerns, and maintain positive ongoing relationships through phone and email support. Responsibilities: • Respond to customer inquiries through phone and email with professionalism, accuracy, and urgency. • Guide customers through account, service, or product-related questions while ensuring a positive experience. • Investigate and resolve connectivity-related concerns by identifying issues and providing practical next steps. • Manage multiple browser-based tools and systems efficiently to document interactions and access customer information. • Track customer concerns thoroughly and maintain clear, up-to-date records of all support activity. • Collaborate with internal teams when escalation is needed to ensure timely issue resolution. • Monitor recurring customer challenges and share feedback that may improve service delivery and satisfaction.
2026-08-21T13:58:42Z

Service Specialist - ENS Product Services

Auburn, ME
remote
Temporary / Contract
20.90 - 22.00 USD / Hourly
We are looking for a Service Specialist - ENS Product Services to support clients using ExpenseWire and deliver responsive, high-quality service in Auburn, Maine. This Long-term Contract opportunity is ideal for someone who enjoys resolving customer questions, managing follow-up tasks, and maintaining accurate records in a fast-paced support environment. The person in this role will build solid product knowledge, contribute to service improvements, and help ensure client issues are handled within established performance expectations. Responsibilities: • Manage open service items through resolution while meeting defined response targets, service expectations, and quality standards. • Support clients using ExpenseWire by researching questions, providing guidance, and delivering clear updates throughout the support process. • Record customer interactions, case details, and follow-up actions accurately within Salesforce and related service platforms. • Distribute post-support surveys after client interactions and help track feedback to improve the overall customer experience. • Enter and maintain data with a high level of accuracy while balancing competing priorities and deadlines. • Identify recurring issues or workflow gaps and collaborate with leadership to recommend and support practical process improvements. • Use internal systems and digital tools, including AI-enabled resources where appropriate, to improve efficiency and service quality. • Assist with additional assignments or team initiatives as needed and provide guidance to less experienced colleagues when appropriate.
2026-09-17T15:14:17Z

Collections Specialist

Linglestown, PA
remote
Temporary to Hire
20.00 - 23.00 USD / Hourly
Are you a customer-focused professional with a talent for building relationships and resolving outstanding account balances? We are seeking a Collections Specialist to join a growing organization and play a key role in maintaining healthy cash flow while providing exceptional service to customers. What We Offer<ul><li>Competitive compensation</li><li>Comprehensive benefits package</li><li>Stable and collaborative work environment</li><li>Opportunities for professional growth and advancement</li></ul> Responsibilities<ul><li>Contact customers regarding past-due accounts by phone, email, and written correspondence.</li><li>Research and resolve billing discrepancies and payment issues.</li><li>Negotiate payment arrangements while maintaining positive customer relationships.</li><li>Monitor aging reports and prioritize collection efforts.</li><li>Process customer payments and accurately update account records.</li><li>Reconcile customer accounts and investigate account variances.</li><li>Collaborate with internal departments to resolve invoice and payment concerns.</li><li>Maintain detailed documentation of collection activities and customer communication.</li></ul>
2026-09-11T21:23:41Z

Customer Service & Order Processing Specialist

Buford, GA
onsite
Temporary to Hire
20.00 - 21.00 USD / Hourly
Our client, a growing manufacturer and distributor, is seeking a Customer Service & Order Processing Specialist to support customer order management. This role is ideal for candidates with experience in order entry, order processing, customer service, customer support, logistics, inventory management, supply chain, inside sales support, or account coordination. The ideal candidate is highly detail-oriented and enjoys managing the full order lifecycle, from purchase order entry and inventory verification to shipment tracking and customer communication. Experience with SAP, ERP systems, freight coordination, invoicing, and order management is highly preferred. Responsibilities<ul><li>Process and enter customer orders accurately</li><li>Verify order details including quantities, pricing, serial numbers, inventory availability, and delivery requirements</li><li>Manage order processing, order tracking, order status updates, and customer order fulfillment</li><li>Coordinate with warehouse, shipping, logistics, and operations teams to ensure on-time delivery</li><li>Generate sales orders, invoices, credit memos, Bills of Lading (BOLs), and shipping documentation</li><li>Provide customers with inventory availability, shipment tracking, freight quotes, and delivery updates</li><li>Assist with freight claims, returns, shipping discrepancies, and customer issue resolution</li><li>Maintain accurate customer, inventory, and order management records</li><li>Support customer accounts through professional phone and email communication</li><li>Partner with internal departments to deliver exceptional customer service and operational support</li></ul>
2026-09-22T21:03:49Z

Customer Service Representative (Order Entry)

Flowery Branch, GA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a detail-oriented Customer Service Representative or Order Entry Specialist to support order processing and customer communication for a growing commercial equipment business in Flowery Branch, Georgia. This contract position has the potential to become permanent and is ideal for someone who enjoys balancing administrative accuracy with responsive service and can keep orders, shipping details, and customer records organized in a fast-moving environment. The person in this role will work closely with operations and warehouse teams to help ensure timely fulfillment, accurate documentation, and a positive customer experience. Responsibilities:• Process incoming customer orders with accuracy, confirm item availability, and enter complete order details into company systems.• Communicate with customers regarding order progress, shipping timelines, freight costs, and any updates that may affect delivery expectations.• Prepare sales documentation such as orders, invoices, bills of lading, and related shipment records needed for outbound deliveries.• Coordinate with warehouse and operations personnel to support smooth order fulfillment and maintain alignment on inventory status.• Review customer account information, including credit-related details, to help ensure orders are released appropriately.• Handle product return documentation, issue credit memos when applicable, and maintain organized records for transactional activity.• Respond promptly to customer questions, messages, and service concerns with professionalism and a solutions-focused approach.• Support freight claim processing for damaged shipments and help document resolution steps accurately.• Maintain orderly digital filing and customer record systems, including inventory and transaction documentation stored electronically.• Provide current inventory information upon request and assist with record accuracy through ongoing cross-functional communication.
2026-09-10T21:28:41Z