<p>We are looking for a skilled Bilingual Customer Experience Specialist to join our team in Tucson, Arizona. This is a contract position with the potential to become permanent, offering an excellent opportunity to showcase your bilingual Spanish proficiency while supporting customer service and administrative operations for an insurance company. If you have a passion for delivering exceptional service and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, providing accurate and helpful information to address their needs.</p><p>• Assist with various administrative tasks to ensure smooth daily operations within the insurance company.</p><p>• Communicate effectively with clients in both English and Spanish, ensuring clarity and understanding.</p><p>• Maintain organized records and documentation to support business processes and compliance.</p><p>• Collaborate with team members to identify opportunities for improving customer satisfaction and operational efficiency.</p><p>• Handle client concerns with professionalism, resolving issues in a timely manner.</p><p>• Support sales-related activities by providing information and assistance to prospective customers.</p><p>• Utilize problem-solving skills to address challenges and enhance service delivery.</p><p>• Stay updated on company policies and procedures to provide accurate guidance to customers.</p><p>• Fluently read, write, and speak English and Spanish</p>
<p>We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between our organization and the community, providing compassionate support and exceptional service. As a Contract to permanent position, this opportunity offers the chance to grow while making a meaningful impact. This role has the opportunity to go hybrid upon permanent hire!</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and assistance tailored to client needs.</p><p>• Document all client interactions and updates promptly in web-based systems to ensure accurate records.</p><p>• Stay informed about available services, resources, and programs to provide reliable referrals and solutions.</p><p>• Collaborate with internal teams to meet client needs efficiently and effectively.</p><p>• Maintain a detail-oriented and empathetic approach in all communications to uphold high customer service standards.</p><p>• Utilize CRM software and other tools to track and manage client interactions.</p><p>• Address billing or benefit-related questions and provide timely resolutions.</p><p>• Assist clients in navigating various systems, including Epic Software and Avaya CMS.</p><p>• Support organizational goals by adhering to established protocols and contributing to process improvements.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a key role in delivering exceptional service while addressing customer inquiries and providing effective solutions. This role requires strong communication skills, problem-solving abilities, and a commitment to professionalism.<br><br>Responsibilities:<br>• Manage a variety of customer interactions, ensuring each call is handled uniquely and effectively.<br>• Ask insightful questions to understand customer needs and resolve issues in a timely manner.<br>• Complete necessary documentation and paperwork accurately to support customer inquiries.<br>• Ensure compliance with all relevant laws and regulations during every interaction.<br>• Represent the company with professionalism and uphold a positive image in all communications.<br>• Handle payment processing and assist in negotiating early payment arrangements.<br>• Support operational teams by contributing to tasks and projects as required.<br>• Adapt to changes and take on additional responsibilities as assigned.
We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. In this role, you will serve as the first point of contact for individuals seeking vital services and support, contributing to a non-profit organization committed to improving communities through accessible resources and compassionate care. This is a contract position offering the opportunity to make a meaningful impact while supporting those in need.<br><br>Responsibilities:<br>• Respond to incoming inquiries with professionalism and provide accurate information, referrals, or assistance to callers.<br>• Record all client interactions promptly and precisely using web-based systems.<br>• Stay informed about available resources and services to offer relevant solutions.<br>• Collaborate with internal teams to address client needs and ensure seamless service delivery.<br>• Maintain a high standard of customer service by demonstrating empathy and responsiveness in all communications.<br>• Utilize various software tools, including CRM platforms, Epic Software, and Avaya CMS, to manage client interactions effectively.<br>• Assist customers with benefit-related inquiries, billing concerns, and other service-related matters.<br>• Support efforts to improve customer satisfaction by identifying opportunities for process enhancements.<br>• Uphold organizational values by contributing to a mission-driven environment.<br>• Ensure compliance with confidentiality and data security policies while handling sensitive information.
<p>Roseann Mabry is partnering with a growing company near the airport in St.Louis to fill a Vendor Relationship Coordinator on a direct hire basis. The full time position for the Vendor Relationship Coordinator will be to research various cities that the company is expanding into and find vendors that are interested in partnering with the company on their expansion into new territories. Duties will include daily research of prospects, daily phone conversations with prospects, vetting their business, getting contracts and paperwork completed. There are daily/weekly, and monthly KPI's. The Vendor Relationship Coordinator will run reports, communicate with vendors on issues, celebrate successes and handle sharing of new vendors with the Customer Service Teams. This position will also back up Customer Service when someone is out on vacation. The annual salary for the Vendor Relationship Coordinator will be up to 50K. Full benefit package. Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In! </p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with vendors through email correspondence and maintain accurate records.</p><p>• Oversee vendor agreements and manage relationships with external partners to ensure smooth operations.</p><p>• Monitor inventory levels and coordinate with vendors to address supply chain needs.</p><p>• Process vendor invoices promptly and maintain organized files for reference.</p><p>• Collaborate with multiple vendors to negotiate quotes and secure favorable terms.</p><p>• Ensure customer satisfaction by addressing inquiries and resolving issues effectively.</p><p>• Generate detailed reports using Microsoft Excel to provide insights for decision-making.</p><p>• Maintain vendor contact lists and ensure all information is up-to-date.</p><p>• Work closely with internal teams to align vendor management strategies with company goals.</p>
<p>Robert Half is partnering with a mission-driven organization in San Diego to identify a Bilingual Customer Experience Specialist (Spanish/English). This role is ideal for a service-oriented professional who is passionate about supporting diverse communities and delivering compassionate, high-quality customer service.</p><p><br></p><p>This is a contract-to-permanent opportunity with long-term growth potential. The role will be fully onsite for the first six months, transitioning to a hybrid schedule (3 days remote, 2 days in office) thereafter.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond promptly and professionally to inbound calls, providing accurate information, resources, and referrals</li><li>Document client interactions thoroughly and consistently in web-based systems and CRM platforms</li><li>Maintain up-to-date knowledge of available programs, services, and community resources</li><li>Collaborate with internal teams to resolve client concerns and ensure timely follow-up</li><li>Deliver exceptional customer service with empathy, professionalism, and cultural sensitivity</li><li>Utilize CRM systems and call center tools to manage customer interactions efficiently</li><li>Support billing and benefits-related functions while ensuring accuracy and compliance</li><li>Assist clients with navigating computer systems and online platforms</li><li>Conduct bilingual communication in Spanish and English to support a diverse client base</li><li>Adhere to call center best practices and procedures, including use of systems such as Avaya CMS and Epic</li></ul><p><br></p>
<p>Robert Half is partnering with a nonprofit client in San Diego to identify a Bilingual Customer Experience Specialist (Spanish/English). This role supports individuals seeking services and resources and plays a key part in delivering compassionate, high-quality customer support within a mission-driven environment.</p><p><br></p><p>This is a contract-to-permanent opportunity offering stability and growth. The position will be fully onsite for the first six months, with a transition to a hybrid schedule (3 days remote, 2 days onsite) thereafter.</p><p><br></p><p>Responsibilities:</p><ul><li>Answer inbound calls in a timely and professional manner, providing accurate information, guidance, and referrals</li><li>Document client interactions clearly and consistently using web-based systems and CRM tools</li><li>Maintain knowledge of programs, services, and community resources to best support clients</li><li>Partner with internal teams to resolve inquiries and ensure appropriate follow-up</li><li>Deliver empathetic and respectful customer service while handling sensitive information</li><li>Utilize call center and CRM platforms to manage workflows efficiently</li><li>Assist with billing and benefits-related tasks as needed, ensuring accuracy</li><li>Support clients in navigating online systems and computer-based applications</li><li>Communicate effectively in both Spanish and English to meet the needs of a diverse population</li><li>Follow call center procedures and utilize systems such as Avaya CMS and Epic</li></ul><p><br></p>
<p>We are looking for a dedicated Bilingual (Spanish and English) Customer Experience Specialist to join our non-profit team in San Diego, California. In this Contract to permanent position, you will play a vital role in delivering exceptional service and support to individuals seeking assistance, ensuring their needs are met with care and professionalism. If you are passionate about fostering positive experiences and thrive in a collaborative, mission-driven environment, this role offers an opportunity to make a meaningful impact every day.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries by phone, email, or chat, offering accurate information, referrals, and assistance.</p><p>• Record and update all client interactions in web-based systems promptly and accurately.</p><p>• Stay informed about available services and resources to provide the most relevant support.</p><p>• Work closely with internal teams to ensure that client needs are addressed effectively and efficiently.</p><p>• Maintain a high level of professionalism and empathy in all communications with clients.</p><p>• Utilize CRM platforms and other software tools to manage and track customer interactions.</p><p>• Assist clients with billing inquiries and benefit-related questions, ensuring clarity and resolution.</p><p>• Analyze and resolve customer issues, escalating complex cases to appropriate departments when necessary.</p><p>• Uphold organizational standards and contribute to the overall success of the team through collaboration and reliability.</p>
<p>Are you passionate about delivering exceptional customer experiences across multiple platforms? We’re looking for a dynamic <strong>Customer Service Representative</strong> to join our client's team! In this role, you’ll be the go-to problem solver and trusted advisor for their customers—whether they reach out by <strong>phone, email, or in person</strong>. You'll have the opportunity to earn a permeant seat with this contract -to - hire role.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Engage with customers across multiple channels</strong>—phone, email, and face-to-face—to answer questions, resolve issues, and provide outstanding service.</li><li><strong>Process and place orders accurately and efficiently</strong>, ensuring every detail is correct and customers leave happy.</li><li><strong>Build lasting relationships</strong> by listening, understanding needs, and offering solutions that make a difference.</li><li><strong>Collaborate with internal teams</strong> to ensure smooth order fulfillment and timely communication.</li><li><strong>Stay ahead of the curve</strong> by learning our products and services inside out, so you can confidently guide customers.</li></ul>
<p>Robert Half is seeking a<strong> Customer Service Specialist </strong>for a thriving local business. If you are passionate about helping others and dedicated to problem-solving, we want to hear from you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound customer inquiries by phone and email</li><li>Resolve product, service, or billing issues promptly and professionally</li><li>Maintain up-to-date customer records in internal systems</li><li>Collaborate with other departments to resolve complex issues</li><li>Provide information about products, services, or policies</li></ul>
<p>We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between individuals and the services they need, ensuring every interaction is handled with care and professionalism. This is a Contract to permanent position, offering the opportunity to grow within a supportive and impactful organization. This role has the opportunity to go hybrid 3 days per week on the permanent basis!</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond promptly to incoming inquiries, providing accurate information, referrals, or assistance based on client needs.</p><p>• Document all customer interactions thoroughly and efficiently using web-based systems.</p><p>• Stay updated on available resources and services to deliver reliable guidance.</p><p>• Collaborate with internal teams to address client concerns and ensure high-quality service delivery.</p><p>• Maintain exceptional customer service standards in every communication.</p><p>• Utilize various computer programs and platforms, including CRM systems, billing software, and chat tools, to support customer interactions.</p><p>• Assist customers with benefit-related inquiries and billing processes.</p><p>• Analyze and address customer issues effectively while adhering to company procedures.</p><p>• Handle inbound calls professionally, ensuring a positive experience for all clients.</p><p>• Leverage tools like Epic Software and Avaya CMS to manage and track client interactions.</p>
<p><strong>Overview:</strong></p><p>Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul><p><br></p>
<p>We are seeking a Medical Customer Service Specialist to join a dynamic team, serving as the first point of contact for patients and healthcare providers. You will help ensure a positive experience by answering inquiries, resolving concerns, verifying information, and supporting daily operations within a medical office or healthcare organization.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to patient requests via phone, email, and in person, delivering prompt, professional assistance</li><li>Manage patient registration, scheduling appointments, and verifying insurance coverage</li><li>Resolve billing, claims, and account inquiries accurately</li><li>Maintain confidential patient information in compliance with HIPAA regulations</li><li>Collaborate with clinical and administrative staff to coordinate patient care and communications</li><li>Document interactions and follow up to ensure timely resolution of issues</li><li>Educate patients on office procedures, healthcare services, and next steps</li></ul><p><br></p>
<p>An organization in the Shadyside area is in need of a temporary-to-hire Billing/Customer Service Specialist.</p><p><br></p><p>The Billing/Customer Service Specialist position is hybrid-3 days in the office/2 days at home.</p><p><br></p><p>The Billing/Customer Service Specialist would be responsible for the following duties:</p><p>• Process and post payments</p><p>• Assist with daily bank deposits</p><p>• Prepare and distribute letters (mail, email, or document upload).</p><p>• Process returned checks</p><p>• Support monthly billing cycles and mailing processes.</p><p>• Send emails out for outstanding balances</p><p>• Answer calls concerning bills</p><p>• Assist in analyzing and reconciling accounts and reviewing charges.</p><p>• Prepare extended payment plan contracts and conduct follow-up as needed.</p><p><br></p><p>The hours for this position are Monday through Friday from 8am-4pm.</p><p> </p><p>If you are interested in being considered for this Billing/Customer Service Specialist position, please 1) Apply online AND 2) follow up with a phone call to 888-396-0099!</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a dedicated Service Specialist to join our team in West Henrietta, New York. In this role, you will focus on high-volume outbound calls, connecting with clients who have enrolled in Bill Pay powered by Bill but have not yet registered. You will play a critical role in guiding clients through the registration process, addressing questions, and ensuring they fully understand the product. This is a long-term contract opportunity, ideal for individuals who thrive in dynamic, client-focused environments.<br><br>Responsibilities:<br>• Conduct high-volume outbound calls to assist clients with registration for Bill Pay powered by Bill.<br>• Provide exceptional service and support to clients, addressing questions and resolving issues promptly.<br>• Follow up on outstanding items to ensure completion in line with established service level agreements.<br>• Develop a strong understanding of Paychex products, industry policies, and procedures to better support clients.<br>• Identify areas for improvement within processes and collaborate with leadership to implement changes.<br>• Utilize systems and software tools, including Salesforce and Adobe Flex, to document interactions and manage workflows effectively.<br>• Serve as a mentor to less experienced team members, offering guidance and support.<br>• Accurately input data while maintaining prioritization and organization to meet deadlines.<br>• Monitor and report on metrics to evaluate performance and ensure compliance with company standards.
<p>Robert Half is seeking a candidate for a role involving a mixture of manufacturing, customer service, and supply chain/logistics in the manufacturing industry! This role serves as a key technical liaison between customers, vendors, and internal teams. The ideal candidate is detail-oriented, technically savvy, and experienced in customer service, manufacturing, and quoting processes.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>-Serve as the primary point of contact for customer communication.</p><p>-Respond to customer inquiries promptly and accurately via phone and email.</p><p>-Communicate technical information clearly and professionally.</p><p>-Review customer-provided data, assembly drawings, bills of materials (BOM), and related documentation.</p><p>-Address customer manufacturing questions.</p><p>-Process internal quote requests and customer orders.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner.</p><p> This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training</p><p> </p><p> </p><p> </p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner.</p><p> This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training</p><p> </p><p> </p>
We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.<br><br>Responsibilities:<br>• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.<br>• Provide updates and support to newly referred customers during their onboarding process.<br>• Address support requests, including password resets and technical issues, ensuring timely resolutions.<br>• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.<br>• Utilize Microsoft Excel to manage data entry and maintain accurate records.<br>• Collaborate with team members to ensure customer satisfaction and efficient service delivery.<br>• Maintain professionalism and confidentiality when handling sensitive information.<br>• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.<br>• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
<p>Join our team as a Customer Support Specialist and play a vital role in supporting our daily operations. We’re looking for an organized, detail-oriented individual with strong communication skills and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer high-volume phone calls from members and assist with their inquiries</li><li>Accurately process member enrollments over the phone, following a provided question list</li><li>Perform data entry into the member portal; submit records and confirm successful completion</li><li>Scan and index documents to ensure accurate digital recordkeeping</li><li>Distribute incoming mail and support general office functions</li><li>Handle routine outreach to vendors as needed</li><li>Post eligibility information and run regular reports for department use</li></ul><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a Contract to permanent position, this opportunity offers the potential for long-term placement based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information.</p><p>• Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments.</p><p>• Document interactions and track call details using internal systems to ensure proper record-keeping.</p><p>• Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers.</p><p>• Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary.</p><p>• Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor.</p><p>• Educate customers about network providers and guide them through available options.</p><p>• Collaborate with team members to improve processes and ensure customer satisfaction.</p><p>• Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required.</p>
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
We are looking for a skilled Customer Service Manager to lead and enhance our sales and customer support operations in Olive Branch, Mississippi. This role requires a proactive individual who can manage customer inquiries, oversee payment processes, and drive inside and outbound sales activities. Join our team to make a meaningful impact on client satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Manage customer inquiries with professionalism and ensure prompt resolution of issues to enhance client satisfaction.<br>• Oversee accounts receivable processes, including payment tracking and processing, to maintain accurate financial records.<br>• Lead inside sales efforts by identifying opportunities to upsell and cross-sell products and services.<br>• Conduct outbound sales activities to generate new leads and expand customer base.<br>• Supervise the customer service team to ensure consistent and high-quality support delivery.<br>• Collaborate with sales and marketing teams to develop strategies that improve sales performance.<br>• Monitor key performance indicators (KPIs) to evaluate team effectiveness and identify areas for improvement.<br>• Implement best practices to streamline customer service workflows and improve operational efficiency.<br>• Provide training and mentorship to team members to strengthen their skills and knowledge.<br>• Foster a positive and collaborative work environment that aligns with company values.
