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956 results for Customer Experience Specialist in Jserrors

Customer Experience Specialist

Cleveland, TN
onsite
Temporary to Hire
18.05 - 20.90 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently. Responsibilities: • Handle inbound customer calls to address service, maintenance, and repair inquiries. • Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly. • Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience. • Create and update customer accounts in the company's system to maintain accurate records. • Manage and organize account and service details using spreadsheets and other administrative tools. • Follow up on customer requests to ensure resolution and satisfaction. • Assist with administrative duties, including tracking appointments and running reports for organizational efficiency. • Prioritize urgent customer needs while managing ongoing tasks effectively. • Act as a brand ambassador by maintaining customer trust and encouraging referrals through excellent service.
2026-04-15T20:48:46Z

Customer Experience Specialist

Oakland, CA
onsite
Temporary / Contract
23.00 - 26.00 USD / Hourly
We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.Job Description<ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
2026-05-08T22:43:43Z

Customer Experience Specialist

Muskegon, MI
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
We are looking for a Customer Experience Specialist to support daily customer interactions and order activity for a Long-term Contract opportunity based in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing detail-driven administrative work, and communicating clearly in a fast-paced office environment. You will serve as a key point of contact for product and pricing inquiries while ensuring orders are entered accurately and customers receive timely updates. The position includes on-site training at the start, followed by a hybrid schedule based on business needs. Responsibilities: • Respond to customer inquiries by phone and email, providing clear information on products, pricing, and delivery timing. • Enter customer orders into the company system with a high level of accuracy and attention to detail. • Support customers throughout the order process by resolving questions, clarifying requests, and sharing status updates. • Collaborate with internal teams such as sales, marketing, and customer service to ensure a smooth customer experience. • Use Microsoft Teams and other office tools to communicate efficiently with colleagues and manage day-to-day tasks. • Learn internal order entry and MRP-related processes during initial on-site training and apply that knowledge to daily work. • Help maintain organized records and correspondence so customer requests and transactions are documented properly.
2026-05-07T22:13:42Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting community members, handling high-volume inbound inquiries, and connecting people with meaningful services and resources. In this role, you will serve as a key point of contact, delivering thoughtful assistance while maintaining accurate records and working closely with internal teams to ensure each interaction is handled with care and consistency. Responsibilities: • Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs. • Record client interactions thoroughly and accurately within web-based platforms and customer management systems. • Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries. • Partner with internal departments to coordinate next steps and support timely resolution of service needs. • Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance. • Deliver a consistently attentive and empathetic experience across phone and digital communication channels. • Use call center and CRM tools effectively to track activity, update records, and support daily service operations.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who is energized by helping others, navigating client needs with empathy, and delivering thoughtful support through a high-volume contact center environment. In this role, you will connect individuals to essential resources, provide clear guidance, and contribute to a service experience centered on dignity, responsiveness, and community impact. Responsibilities: • Handle incoming calls and messages from clients, offering accurate information, next-step guidance, and appropriate resource referrals based on individual needs. • Record customer interactions in web-based platforms with a high level of accuracy, completeness, and timeliness. • Stay informed on available programs, services, and community resources so information shared with clients remains current and reliable. • Partner with internal departments and support teams to coordinate resolutions and ensure client concerns are addressed effectively. • Deliver compassionate, attentive service across every interaction while maintaining quality standards and responsiveness expectations. • Use call center and customer management tools to track inquiries, update case details, and support consistent follow-through. • Assist with customer questions related to service access, benefits, or billing matters while ensuring a positive client experience.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving a local community. This contract opportunity with permanent potential is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every client interaction. In this role, you will support individuals seeking guidance, connect them with appropriate services, and help ensure each interaction is handled accurately and respectfully. The position offers the chance to contribute to meaningful community impact while building experience in a collaborative, service-focused environment. Responsibilities: • Handle incoming calls and messages from individuals seeking support, information, or service referrals, and provide clear, compassionate assistance based on their needs. • Record client conversations, service requests, and outcomes in online systems with a high level of accuracy and timeliness. • Stay informed about organizational programs, community resources, and eligibility guidelines in order to direct clients appropriately. • Work closely with colleagues and partner teams to resolve concerns and ensure clients receive coordinated support. • Deliver attentive, courteous service across phone and digital communication channels while maintaining confidentiality and respect. • Use call center and customer management platforms to track activity, manage case details, and support efficient follow-up. • Assist with questions related to benefits, billing, or general program information by identifying the best available solution or escalation path.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume service environment and is motivated by helping individuals access meaningful support and resources. In this role, you will serve as a key point of contact for incoming inquiries, provide accurate guidance, and help ensure each interaction is handled with professionalism, empathy, and efficiency. Responsibilities: • Handle incoming calls and inquiries, offering clear information, guidance, and appropriate service referrals based on each individual’s needs. • Record client conversations and case details accurately in web-based platforms to maintain complete and timely documentation. • Stay informed on community programs, organizational services, and support resources to provide reliable assistance. • Work closely with internal departments and team members to coordinate responses and resolve client concerns effectively. • Deliver thoughtful, respectful, and solutions-focused service across every phone and digital interaction. • Use call center and customer management tools to track activity, manage communications, and support daily workflow requirements. • Assist with questions related to services, benefits, or billing matters while ensuring information is communicated clearly and professionally.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, handling high-volume client interactions, and connecting individuals with meaningful support services. In this role, you will serve as a key point of contact in the call center, delivering attentive service while maintaining accurate records and coordinating with internal teams to support positive outcomes. Responsibilities: • Manage incoming calls and client inquiries with professionalism, empathy, and a solutions-focused approach. • Provide clear guidance, relevant information, and appropriate service referrals based on each individual’s needs. • Record client interactions thoroughly in web-based platforms and maintain accurate case documentation. • Stay informed about available programs, community resources, and service updates to ensure reliable support. • Work closely with internal departments to resolve concerns and help clients access the right assistance. • Deliver consistent, high-quality communication across phone and digital channels while meeting service expectations. • Use call center and CRM tools to track interactions, follow up on requests, and support efficient operations.
2026-05-04T16:43:46Z

Customer Experience Specialist

Overland Park, KS
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service. Responsibilities:• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.• Escalate unresolved issues to the appropriate teams or leadership when necessary.• De-escalate challenging interactions while maintaining a high standard of customer service.• Document customer interactions, feedback, and complaints accurately in the system.• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.• Adapt positively to organizational changes and provide support for new program implementations.• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently.
2026-04-13T15:08:41Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-04-29T22:28:41Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-focused non-profit organization serving the community. This contract opportunity with potential for a permanent role is ideal for someone who brings empathy, professionalism, and strong communication skills to every client interaction. In this role, you will support individuals reaching out for guidance, connect them with appropriate resources, and help create a positive service experience through accurate documentation and effective coordination. Responsibilities: • Handle incoming calls and inquiries with professionalism, providing clear guidance, support, and appropriate resource information. • Record customer interactions promptly and accurately in web-based platforms and customer management systems. • Stay informed on available programs, community services, and organizational resources in order to give current and helpful information. • Work closely with internal departments to coordinate responses and ensure client concerns are addressed in a timely manner. • Deliver a high level of service across phone and digital communication channels while maintaining empathy and confidentiality. • Use tools such as CRM platforms, call center systems, and standard office software to manage case details and service activity. • Support benefit- and billing-related questions by identifying needs and directing inquiries to the proper channels when necessary.
2026-05-04T16:43:46Z

Customer Experience Specialist

San Francisco, CA
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Customer Experience Specialist to provide on-site support during a graduation event in San Francisco, California. This is a Contract position focused on creating an organized, welcoming experience for graduates as they move through the event photo process. The ideal candidate brings strong event awareness, professionalism, and the ability to keep activities running efficiently in a fast-paced setting. Responsibilities:• Guide graduates to the appropriate photo area and answer basic directional questions throughout the event.• Maintain an orderly flow in the photo queue so participants move through the process without unnecessary delays.• Use handheld scanning tools to verify QR codes and confirm student information accurately.• Distribute index cards to participants and keep them arranged in the correct sequence using rubber bands for organization.• Provide courteous, attentive support to graduates while representing the event team with a detail-oriented and attentive presence.• Monitor the photo line and surrounding area to help prevent confusion and resolve minor issues in real time. ** If you're interested in this position, please apply to this position and contact Baylee Burke at baylee.burke- at - roberthalf - .com with your word resume and reference job ID#00410-0013435626**
2026-05-12T05:18:46Z

Customer Experience Specialist

Honolulu, HI
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for an experienced Customer Experience Specialist to support a live event team in Honolulu, Hawaii. This Contract position is ideal for someone who enjoys interacting with attendees, providing clear direction, and helping create a welcoming, well-organized guest experience. The person in this role will represent the event effectively, assist with front-of-house activities, and contribute to smooth registration and entry operations throughout the event. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. Responsibilities:• Welcome attendees as they arrive and distribute event bags, printed materials, and other conference items.• Prepare attendee materials in advance by assembling bags, organizing badge holders, and arranging handout packets.• Support the registration area by helping guests receive badges, lanyards, and related event materials efficiently.• Monitor ballroom entry points to verify that each guest has proper event credentials before allowing access.• Redirect individuals without valid badges to the registration desk in a courteous and confident manner for further assistance.• Assist event staff with attendee flow and respond promptly to direction during busy registration and check-in periods.• Maintain a detail-oriented presence as a visible representative of the event team throughout the assignment.• Help keep event materials organized and the guest service area prepared for changing workload during the day.
2026-05-11T20:54:03Z

Customer Experience Specialist

San Francisco, CA
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a customer-focused team member to support a graduation event in San Francisco, California as part of a Contract position. This opportunity is ideal for someone who enjoys creating an organized, welcoming experience in a fast-paced live event setting. The person in this role will help guide attendees through photo-related processes while maintaining an experienced and attentive presence throughout the event. Responsibilities:• Welcome graduates and provide clear direction so they can reach the correct photo area efficiently.• Monitor guest flow and keep lines moving in an orderly manner to support a smooth event experience.• Use a QR code scanner to confirm participant information accurately during check-in and photo coordination.• Prepare, sort, and maintain index cards in the proper sequence, securing grouped sets as needed for easy handling.• Interact with students and attendees in a courteous, attentive, and respectful manner at all times.• Support on-site event logistics by staying alert to changing line volume and adjusting guidance as needed.• Help maintain an organized event environment that reflects high service standards and positive guest engagement. ** If you're interested in this position, please apply to this position and contact Baylee Burke at baylee.burke - at - roberthalf - .com with your word resume and reference job ID#00410-0013435607**
2026-05-12T05:18:46Z

Customer Service Specialist

Bethlehem, PA
onsite
Temporary to Hire
17.00 - 21.00 USD / Hourly
Robert Half is seeking a Customer Service Specialist for an exciting opportunity with a growing organization in the Lehigh Valley area. Are you a people-first professional who thrives on delivering exceptional service? We’re partnering with a well-established company looking to add a Customer Service Specialist to their team. This is a great opportunity for someone who enjoys solving problems, building relationships, and being a key point of contact for customers. Key Responsibilities:<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and/or chat</li><li>Resolve customer issues efficiently while maintaining a positive and professional experience</li><li>Process orders, returns, and account updates with accuracy and attention to detail</li><li>Collaborate with internal teams (sales, operations, billing) to ensure customer needs are met</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Identify opportunities to improve processes and enhance the overall customer experience</li></ul>
2026-05-08T13:23:44Z

Customer Service Specialist

Saukville, WI
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-05-02T15:28:47Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.18 - 22.21 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-05-13T19:43:46Z

Customer Service Specialist

Corvalis, OR
onsite
Temporary to Hire
18.00 - 23.00 USD / Hourly
Our Robert Half is currently seeking to hire qualified and experienced Customer Service Representative to work directly with our clients in the Corvalis area. Successful candidates will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.Responsibilities will include:<ul><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ul>
2026-05-06T00:30:47Z

Customer Service Specialist

Oakland, CA
onsite
Temporary / Contract
23.00 - 26.00 USD / Hourly
We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.Job Description<ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul>
2026-05-08T22:43:43Z

Service Specialist

Rochester, NY
remote
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Service Specialist to support clients in Rochester, New York by delivering responsive assistance related to background screening and related service inquiries. This Long-term Contract position is ideal for someone who thrives in a fast-paced customer service environment, communicates confidently by phone and email, and stays organized while managing multiple priorities. The role requires a strong focus on accuracy, follow-through, and compliance, along with the ability to contribute ideas that improve team processes and service outcomes. Responsibilities: • Provide timely and detail-focused support to clients using the HireRight background screening platform, ensuring a positive service experience. • Monitor pending cases and proactively follow up on unresolved items to help meet established service level commitments. • Maintain working knowledge of assigned Paychex services, applicable policies, and standard operating procedures to address client needs accurately. • Record customer communications, case updates, and service actions thoroughly within internal systems. • Enter and manage data with a high degree of accuracy while balancing urgent requests and daily workload priorities. • Use business software and customer relationship tools effectively to research issues, complete tasks, and track service activity. • Identify recurring service challenges and partner with leadership to recommend and support process enhancements. • Assist less experienced team members by sharing guidance, best practices, and day-to-day support as needed.
2026-04-29T19:48:40Z

Medical Customer Service Specialist

Indianapolis, IN
remote
Temporary / Contract
18.00 - 22.00 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T16:08:44Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T19:53:42Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T20:18:40Z

Customer Success Specialist

Lexington-fayette, KY
onsite
Temporary to Hire
18.05 - 20.90 USD / Hourly
Robert Half is looking for a Customer Success Specialist to support policyholders with responsive, detail-oriented service in Lexington-Fayette, Kentucky. This contract opportunity is ideal for someone who enjoys helping customers, managing a steady call volume, and creating positive experiences during routine service requests and sensitive claim-related conversations. The role offers a permanent schedule across a rotating four-day workweek, with the potential to move into a permanent position that includes licensing support and long-term benefits. This position requires a Property and Casualty insurance license Prior to starting the job. The company will reimburse you for out-of-pocket expenses. Responsibilities:• Handle a consistent stream of inbound customer calls related to property and casualty insurance policies, typically averaging around 30 interactions per day.• Review account documentation and policy notes to provide accurate information, clarify prior activity, and address customer questions effectively.• Gather initial details for claim-related calls and ensure a smooth handoff to the claims team while maintaining a calm and reassuring customer experience.• Identify opportunities for additional products or services during customer conversations and route potential leads to the appropriate sales team.• Enter and update client information in internal systems with a high level of accuracy and attention to detail.• Deliver thoughtful, solution-oriented support that strengthens customer relationships and reflects strong service standards.• Navigate CRM and related computer applications to document interactions, track follow-up needs, and maintain organized customer records.
2026-05-06T21:08:44Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T20:03:43Z