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884 results for Customer Experience Specialist in Jserrors

Customer Experience Specialist

Cleveland, TN
onsite
Contract / Temporary to Hire
18.05 - 20.90 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently. Responsibilities: • Handle inbound customer calls to address service, maintenance, and repair inquiries. • Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly. • Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience. • Create and update customer accounts in the company's system to maintain accurate records. • Manage and organize account and service details using spreadsheets and other administrative tools. • Follow up on customer requests to ensure resolution and satisfaction. • Assist with administrative duties, including tracking appointments and running reports for organizational efficiency. • Prioritize urgent customer needs while managing ongoing tasks effectively. • Act as a brand ambassador by maintaining customer trust and encouraging referrals through excellent service.
2026-04-15T20:48:46Z

Customer Experience Specialist

Woodbridge, NJ
onsite
Temporary
21.85 - 25.30 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment. Responsibilities:• Assist customers with setting up new accounts and provide guidance throughout the process.• Address customer inquiries and resolve issues promptly and professionally.• Deliver exceptional customer service to ensure satisfaction and foster loyalty.• Maintain accurate records of customer interactions and account details using CRM tools.• Collaborate with team members to improve service processes and customer experiences.• Utilize Microsoft Excel and other tools to compile and analyze customer data.• Stay informed about company products, services, and policies to provide accurate information.• Uphold a business casual dress code to maintain a neat appearance.• Ensure compliance with all relevant regulations and company standards.• Contribute to team goals by supporting day-to-day operations and initiatives.
2026-04-07T20:08:48Z

Customer Experience Specialist

Indio, CA
onsite
Temporary
21.85 - 23.00 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Indio, California. In this role, you will provide outstanding support to customers by addressing inquiries, resolving concerns, and managing account-related tasks. This is a long-term contract position offering an excellent opportunity to contribute to the success of a government-operated water district. Responsibilities: • Respond to customer inquiries regarding water services, billing, and account information with attention to detail and in a timely manner. • Process account updates, service requests, and payments with accuracy and attention to detail. • Document customer interactions thoroughly and ensure follow-up on unresolved issues. • Collaborate with internal teams to address and resolve complex service-related concerns. • Maintain the confidentiality and security of all customer data and account information. • Manage multiple priorities effectively in a dynamic, fast-paced environment. • Provide clear and concise communication across phone, email, and other customer service channels. • Assist customers with navigating utility billing systems and explain billing details when necessary. • Contribute to a positive team environment by sharing insights and supporting colleagues as needed.
2026-04-17T00:32:17Z

Customer Experience Specialist

Indio, CA
onsite
Temporary
21.85 - 23.00 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join a government agency based in Indio, California. In this long-term contract position, you will play a vital role in delivering exceptional service to the community by addressing inquiries, resolving issues, and supporting utility billing operations. This is an excellent opportunity for someone with strong attention to detail, strong communication skills, and a commitment to customer success. Responsibilities: • Respond to customer inquiries regarding water services, accounts, and billing in a timely and detail-oriented manner. • Process account updates, payments, and service orders accurately using internal systems. • Document customer interactions thoroughly and ensure follow-up actions are completed. • Collaborate with internal teams to resolve complex customer concerns effectively. • Uphold confidentiality and security standards for sensitive customer information. • Manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment. • Provide consistent support to ensure customer satisfaction and smooth operational workflows. • Utilize email correspondence and multi-browser tools to enhance communication and service delivery. • Assist in identifying and implementing improvements to customer service processes.
2026-04-17T17:59:00Z

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace. Responsibilities: • Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options. • Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy. • Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues. • Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions. • Maintain accurate records of customer interactions and transactions in compliance with company protocols. • Collaborate with team members and supervisors to share insights and improve service delivery. • Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers. • Adapt to a dynamic work environment and resolve connectivity problems effectively. • Uphold business casual dress code and clear, detail-oriented communication standards. • Contribute to a culture of continuous training, coaching, and performance improvement.
2026-04-15T13:38:43Z

Customer Experience Specialist

Indio, CA
onsite
Temporary
21.00 - 23.00 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Indio, California. In this role, you will provide outstanding support to our community by addressing customer inquiries, resolving issues, and ensuring a seamless experience. This is a long-term contract position offering an opportunity to work in a dynamic environment within the government sector. Responsibilities: • Respond to customer inquiries about water services, accounts, and billing with professionalism and efficiency. • Process account updates, payments, and service orders accurately within the system. • Maintain detailed documentation of customer interactions and follow up on pending issues. • Collaborate with other departments to resolve complex customer concerns effectively. • Ensure customer account information is handled with confidentiality and security. • Manage multiple tasks and priorities in a fast-paced work environment. • Contribute to a positive and team-oriented work culture. • Stay informed about internal processes and assist in system-related tasks as needed.
2026-04-17T00:32:17Z

Customer Experience Specialist

Overland Park, KS
onsite
Temporary
19.00 - 19.00 USD / Hourly
We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service. Responsibilities:• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.• Escalate unresolved issues to the appropriate teams or leadership when necessary.• De-escalate challenging interactions while maintaining a high standard of customer service.• Document customer interactions, feedback, and complaints accurately in the system.• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.• Adapt positively to organizational changes and provide support for new program implementations.• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently.
2026-04-13T15:08:41Z

Customer Experience Specialist

San Diego, CA
onsite
Contract / Temporary to Hire
20.00 - 20.00 USD / Hourly
Robert Half is partnering with a mission-driven nonprofit organization to identify a Bilingual Customer Service Representative (Spanish/English) who is passionate about supporting the community. This is a great opportunity to join a collaborative team dedicated to making a meaningful impact. Work Schedule: This position will begin fully onsite to support training and team integration. After the first 6 months, the role will transition to a hybrid schedule (3 days remote, 2 days onsite). Key Responsibilities:<ul><li>Provide exceptional customer service via phone, email, and in person</li><li>Assist clients with inquiries, applications, and service navigation</li><li>Maintain accurate records and documentation in internal systems</li><li>Collaborate with internal departments to ensure timely service delivery</li><li>Handle sensitive information with confidentiality and professionalism</li></ul>
2026-03-18T23:18:45Z

Customer Experience Specialist

Ann Arbor, MI
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience. Responsibilities: • Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage. • Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced. • Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process. • Hand out business cards and assist with the organization, setup, and breakdown of event equipment. • Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
2026-04-06T00:48:45Z

Customer Experience Specialist

North Canton, OH
onsite
Temporary
16.00 - 16.00 USD / Hourly
About the Role:We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026. Key Responsibilities:<ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul> Why Join Us?This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!
2026-03-26T14:23:45Z

Customer Service Specialist

Akron, OH
onsite
Temporary
20.50 - 21.00 USD / Hourly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. This is a hybrid role, 4 days on site. Must be local in Akron or surrounding areas. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-04-08T18:48:45Z

Customer Service Specialist

Oakland, CA
onsite
Temporary
22.00 - 24.00 USD / Hourly
Customer Service SpecialistServe as a primary contact for clients, assisting with orders, inquiries, and issue resolution to ensure an excellent customer experience.Job Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Resolve customer complaints and track cases.</li><li>Document customer interactions in CRM software.</li><li>Collaborate with team members to achieve service goals.</li></ul>
2026-04-10T22:33:45Z

Customer Service Specialist

Akron, OH
onsite
Temporary
21.00 - 21.00 USD / Hourly
Position: CSC Business Direct Banker 1 (Contract Role)Line of Business: Customer Solutions Center (CSC)Location: Akron, Ohio, SUMMIT, 44307, United StatesTentative Hourly Pay Rate: $21 per hour Position OverviewThe CSC Business Direct Banker 1 provides inbound phone support to Huntington’s business banking customers, delivering “Simply the Best” service through consultative conversations. This role focuses on resolving customer inquiries, identifying referral opportunities, and supporting overflow needs across multiple Lines of Business (LOBs) while meeting CSC performance expectations.Business Direct Bankers act as trusted advisors, working independently and collaboratively to ensure first‑contact resolution and a seamless, professional experience for business clients. Key Responsibilities<ul><li>Provide exceptional inbound phone support to business banking customers, resolving inquiries accurately and efficiently</li><li>Engage in Service‑to‑Sales conversations by profiling customer needs and recommending appropriate Huntington products and services</li><li>Cross‑sell deposit, lending, and digital banking products while adhering to all compliance and regulatory requirements</li><li>Strive for first‑contact resolution using available tools, procedures, and resources</li><li>Maintain current knowledge of business banking products, systems, and procedures</li><li>Support overflow calls for other CSC specialty teams and Lines of Business as needed</li><li>Collaborate with CSC Development Coordinators and Experience team members on training and knowledge sharing</li><li>Meet individual and team goals related to availability, customer satisfaction, quality, and referrals</li><li>Uphold Huntington’s core values and manage reputational risk at all times</li><li>Perform additional duties as assigned to support CSC initiatives</li></ul>
2026-04-09T19:48:45Z

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-03T13:58:44Z

Customer Service Specialist

Chicago, IL
onsite
Temporary
30.00 - 32.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T14:08:46Z

Customer Service Specialist

Honolulu, HI
onsite
Temporary
20.00 - 22.00 USD / Hourly
Our renowned Honolulu resort seeks an upbeat and reliable Customer Service Specialist to support our guests across various touchpoints. If you’re passionate about creating memorable visitor experiences on Oahu, we want to hear from you. Preference is given to Hawaii residents due to on-site work requirements. Please call us at 808-531-0800 to apply. Responsibilities:<ul><li>Answer guest questions and provide information about resort amenities and local attractions</li><li>Handle phone and in-person reservation requests, modifications, and confirmations</li><li>Resolve guest concerns with empathy and professionalism</li><li>Collaborate with housekeeping, maintenance, and management to address special requests</li><li>Assist with check-in/check-out processes at the front desk as needed</li><li>Maintain accurate records of all guest interactions</li><li>Deliver exceptional customer service in all interactions</li></ul>
2026-04-10T21:18:41Z

Customer Service Specialist

Saukville, WI
onsite
Permanent
65000.00 - 78000.00 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-04-13T13:58:42Z

Sales/Customer Service Specialist

Cleveland, OH
onsite
Permanent
50000.00 - 60000.00 USD / Yearly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-03-30T18:13:46Z

Sr. Customer Service Specialist

Middle River, MD
remote
Temporary
20.00 - 27.00 USD / Hourly
The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.
2026-04-14T21:33:42Z

Customer Service Specialist

Danvers, MA
onsite
Permanent
50000.00 - 62500.00 USD / Yearly
Robert Half is working with an established manufacturing company on the North Shore looking for a Customer Account Manager to join its team. This is a permanent role, joining a small team, reporting into a Team Lead. Our client is looking for a Customer Account Manager out of the manufacturing industry with at least 2-3 years of hands on customer service experience. The selected candidate will be responsible for order processing, resolving customer issues, providing quotes, and supporting customer negotiations. Strong systems skills are needed as the Customer Account Manager will be entering orders into an ERP system and preparing quotes on a daily basis. Strong communication skills are required. For the right experience our client is looking for a starting salary up to $30/hour. Hours are 7:00-3:30. If interested and qualified please apply to this listing or send your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-03-18T18:58:44Z

Customer Success Specialist

Sacramento, CA
onsite
Temporary
20.00 - 23.00 USD / Hourly
Job SummaryWe are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.Key Responsibilities<ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul>
2026-04-06T17:58:41Z

Call Center Specialist

Louisville, KY
onsite
Contract / Temporary to Hire
17.00 - 18.49 USD / Hourly
We are looking for dedicated Call Center Specialists for a growing team in Louisville, Kentucky. As part of a small but expanding call center, you will play a crucial role in providing exceptional customer service to customers while utilizing specialized software. This is a Contract to Hire position, offering a dynamic opportunity to transition into a permanent role based on performance. The hours for the Call Center Specialist are Monday - Friday: 8am-4:30pm onsite. Responsibilities of the Call Center Specialist:• Handle incoming calls professionally and address inquiries with accuracy and efficiency.• Utilize call center software, including Yardi, to document interactions and resolve issues.• Proactively follow up on concerns, ensuring timely resolutions and effective communication.• Escalate unresolved matters to the appropriate departments for further assistance.• Maintain detailed and accurate records of customer interactions in the system.• Defuse challenging situations with irate customers, ensuring a positive customer experience.• Verify and update customer information in internal databases.• Collaborate with team members to improve processes and support organizational growth.
2026-04-03T17:28:46Z

Bilingual Spanish Customer Service Specialist

San Diego, CA
onsite
Contract / Temporary to Hire
20.00 - 20.00 USD / Hourly
Robert Half is working with a respected nonprofit organization seeking a Bilingual Spanish Customer Service Specialist to support their growing team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of an organization that makes a real difference in the community. Schedule & Work Environment: This position will start fully onsite to ensure hands-on training and team collaboration. After successfully completing the first 6 months, employees will transition to a hybrid schedule (3 days remote, 2 days onsite).What You’ll Do:<ul><li>Serve as a primary point of contact for clients via phone, email, and in-person interactions</li><li>Provide guidance, answer questions, and connect clients with appropriate services</li><li>Enter and update client information with a high level of accuracy</li><li>Coordinate with internal teams to resolve issues and ensure a smooth client experience</li><li>Uphold confidentiality standards when handling sensitive information</li></ul>
2026-03-18T23:18:45Z

Customer Success Specialist

Columbia, SC
onsite
Contract / Temporary to Hire
17.10 - 19.80 USD / Hourly
Overview:Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul>
2026-04-14T16:15:23Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000.00 - 55000.00 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-04-03T13:23:46Z