Customer Experience Specialist Reports to: Director, Customer Experience Job Requirements: • Three years+ experience in a medium to large Inbound/Outbound Call Center environment • Experience with multiple customer points of contact (chat, email, fax, phone) • Understanding of the complete sales cycle from lead generation to sales close • Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers • Familiar with Return Goods Authorization processing • Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI) Key Functional Skills/Knowledge • Keyboard and data input proficiency (35 wpm) • Strong problem solving skills. • Active listener who is service oriented • Strong interpersonal skills with a positive, pleasant and respectful demeanor • Excellent written and verbal communication skills • Computer proficient in Word, Excel and Outlook • Self-motivated, team player who values continuous learning • Attentive to detail Desired Education • High School Diploma or GED • College or trade school degree/experience preferred

Zendesk, Call Center, Call Center Customer Service, Call Center

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Long Beach, CA
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
Customer Experience Specialist Reports to: Director, Customer Experience Job Requirements: • Three years+ experience in a medium to large Inbound/Outbound Call Center environment • Experience with multiple customer points of contact (chat, email, fax, phone) • Understanding of the complete sales cycle from lead generation to sales close • Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers • Familiar with Return Goods Authorization processing • Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI) Key Functional Skills/Knowledge • Keyboard and data input proficiency (35 wpm) • Strong problem solving skills. • Active listener who is service oriented • Strong interpersonal skills with a positive, pleasant and respectful demeanor • Excellent written and verbal communication skills • Computer proficient in Word, Excel and Outlook • Self-motivated, team player who values continuous learning • Attentive to detail Desired Education • High School Diploma or GED • College or trade school degree/experience preferred
2026-02-12T17:48:42Z