<p>Our client in Encinitas is seeking a <strong>Billing Clerk</strong> to join their accounting department. This role is ideal for someone who is detail-oriented, enjoys working with numbers, and can manage a high volume of billing tasks with accuracy.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Prepare, review, and issue invoices in a timely manner.</li><li>Verify billing data and ensure compliance with company procedures.</li><li>Assist with resolving billing discrepancies and customer inquiries.</li><li>Maintain accurate billing records and files.</li><li>Support the accounting team with reporting and special projects as needed.</li></ul>
<p>Accuracy and efficiency matter most when it comes to healthcare billing. Our client, a <strong>growing healthcare services organization in San Diego</strong>, is searching for a <strong>Billing Clerk</strong> who can process invoices with precision while keeping patient and insurance records up to date. This role offers the opportunity to contribute to the smooth functioning of a busy healthcare office while learning from experienced finance and billing professionals. If you’re detail-oriented, organized, and passionate about supporting patient care from the administrative side, this could be the role for you.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Prepare, review, and send invoices to patients and insurance providers.</li><li>Post payments and reconcile billing accounts.</li><li>Verify patient and insurance information for accuracy.</li><li>Follow up on outstanding balances and support collections as needed.</li><li>Maintain accurate records in billing software and electronic health record (EHR) systems.</li><li>Assist with month-end billing reports and compliance audits.</li><li>Communicate with patients, insurance reps, and internal staff regarding billing questions.</li></ul>
<p>Robert Half is partnering with a well-respected nonprofit organization in the San Diego area to recruit an experienced Accounts Receivable Specialist. This contract-to-permanent role is perfect for someone passionate about contributing their accounting expertise to support a mission-oriented organization. If you have a strong background in accounts receivable and an interest in making a meaningful impact in the community, this opportunity is for you!</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Full-cycle accounts receivable management, including invoice generation, payment posting, and collections</li><li>Partner with program managers to resolve discrepancies in accounts related to grants, donations, and service fees</li><li>Reconcile customer accounts and ensure accurate recordkeeping and compliance with applicable nonprofit regulations</li><li>Prepare aging reports and contribute insights to support the organization's financial planning and forecasting</li><li>Support grant payment tracking, ensuring proper receivable allocation and compliance with grant agreements</li><li>Maintain the accuracy and integrity of the accounts receivable database and ensure audit readiness</li><li>Respond to donor inquiries and collaborate cross-functionally to ensure smooth interaction with internal and external stakeholders</li></ul>
<p>We are looking for a detail-oriented Bookkeeper to join our client's team in El Cajon, California. In this position, you will play a vital role in managing billing processes, ensuring accurate invoicing, and maintaining strong relationships with clients. If you thrive in a fast-paced environment and have experience in construction-related accounts receivable tasks, this opportunity is for you.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue invoices for construction projects and material deliveries, ensuring accuracy and timeliness.</p><p>• Generate aging reports to track outstanding accounts and follow up on overdue payments.</p><p>• Set up new contracts in the system, verifying payment terms and ensuring all documentation is complete.</p><p>• Manage preliminary notices, releases, mechanics liens, and insurance certifications for active contracts.</p><p>• Coordinate billing processes for multiple contracts simultaneously, ensuring compliance with agreements.</p><p>• Handle light collections by communicating with clients to resolve payment issues and discrepancies.</p><p>• Maintain accurate records of accounts receivable transactions and update systems as needed.</p><p>• Support contract setup by reviewing terms and ensuring proper documentation and system entry.</p><p>• Collaborate with internal teams to ensure contracts are billed correctly and on schedule.</p><p>• Utilize software tools such as Excel, Procore, and Textura to streamline processes and improve efficiency.</p>
<p>Our recruiting firm is thrilled to represent a <strong>well-established construction company in San Marcos</strong> that is building a reputation as strong as the structures they create. They are seeking a <strong>hands-on Accounting Manager</strong> who will oversee the finance team, manage the books, and partner with leadership to keep projects and budgets running on solid ground.</p><p><br></p><p><strong><u>What You’ll Be Doing</u></strong></p><ul><li>Oversee day-to-day accounting operations including AP, AR, payroll, and job costing.</li><li>Manage month-end and year-end close, ensuring accuracy and timeliness.</li><li>Prepare financial statements and reports for executive review.</li><li>Implement and maintain internal controls to safeguard company assets.</li><li>Lead and mentor a small accounting team, providing guidance and training.</li><li>Collaborate with project managers to track costs, budgets, and profitability.</li><li>Support audits, tax preparation, and compliance with GAAP and industry standards.</li></ul><p><strong><u>Why This Role is Exciting</u></strong></p><p>This isn’t just an accounting position — it’s a chance to become a <strong>key decision-making partner</strong> in a construction business that values accuracy, transparency, and growth. You’ll have the autonomy to refine processes, guide the accounting team, and contribute directly to company success.</p><p><br></p><p><br></p>
<p>Our client, an innovative <strong>gaming and creative entertainment company in Vista</strong>, is seeking a <strong>Full-Charge Bookkeeper</strong> who thrives in a dynamic, fast-paced industry. Unlike traditional bookkeeping roles, this one offers exposure to creative projects, product launches, and the unique financial workflows of an entertainment-focused company. You’ll be the go-to financial expert, handling everything from AP/AR to reporting and compliance. This is a fantastic opportunity for a detail-oriented professional who wants to bring structure and clarity to an exciting and evolving business.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Maintain complete and accurate financial records for the company.</li><li>Oversee AP, AR, payroll, and vendor management.</li><li>Handle reconciliations, journal entries, and general ledger updates.</li><li>Assist with inventory tracking and cost allocation for products.</li><li>Prepare financial statements, cash flow reports, and projections.</li><li>Ensure compliance with local, state, and federal reporting requirements.</li><li>Support external accountants during audits and tax filings.</li></ul>
<p>Robert Half is a global leader in talent solutions, connecting skilled professionals with outstanding career opportunities. One of our clients in San Diego, CA is seeking an organized and motivated Accounts Receivable Specialist to help manage receivables, streamline collections efforts, and support overall financial operations. If you’re detail-oriented, enjoy analyzing account discrepancies, and thrive in collaborative environments, this role could be perfect for you.</p><p><br></p><p>The Accounts Receivable Specialist will handle all aspects of accounts receivable, ensuring cash flow remains steady, aged receivables are resolved, and client needs are met regarding invoices. You will play a pivotal role in maintaining financial stability and supporting long-term business objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send customer invoices, ensuring accuracy and compliance with purchase orders and contracts.</li><li>Monitor and manage outstanding customer balances by maintaining the aging report.</li><li>Contact customers regarding payment timelines and manage collections on overdue accounts professionally.</li><li>Reconcile accounts receivable to the general ledger monthly and resolve discrepancies.</li><li>Process and apply payments (checks, ACH, wire transfers, or credit card) to customer accounts.</li><li>Respond to and resolve customer inquiries regarding billing, payments, or disputes promptly.</li><li>Assist with month-end and year-end closing activities, ensuring AR accuracy for reporting.</li><li>Collaborate with internal teams (finance, sales, operations) on billing and customer account issues.</li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Specialist to join our team in San Diego, California. In this Contract-to-permanent role, you will be responsible for overseeing customer invoicing, payment collection, and maintaining accurate financial records, all while collaborating with internal teams to ensure seamless operations. If you excel in accounts receivable processes and thrive in a fast-paced, business-to-business environment, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and deliver accurate customer invoices for products and services in a timely manner.<br>• Actively manage collections by monitoring outstanding payments and following up with customers.<br>• Communicate effectively with customers to address inquiries and resolve billing-related concerns.<br>• Collaborate with internal departments to ensure customer issues are handled efficiently.<br>• Record and post customer payments to appropriate accounts with precision.<br>• Maintain detailed and organized records of transactions and account statuses.<br>• Provide assistance to the accounting team with ad hoc tasks and reconciliations.<br>• Ensure compliance with tax regulations using Avalara Tax Compliance Software.<br>• Utilize NetSuite and Salesforce platforms for billing and accounts management.
<p>Our recruiting firm is proud to partner with an <strong>established and fast-growing client in Carlsbad</strong> that is looking to add a <strong>Billing Specialist</strong> to their finance department. This company values precision, accountability, and a strong sense of teamwork. They are seeking someone who not only understands the technical aspects of billing but also thrives in a professional environment where accuracy and timeliness directly contribute to client satisfaction and business growth.</p><p><br></p><p>This role is ideal for an accounting professional who enjoys <strong>owning the billing process from start to finish</strong>, collaborating with multiple departments, and ensuring financial records are kept accurate and up to date. The selected candidate will become an integral member of a collaborative team that plays a key role in keeping projects, clients, and leadership aligned.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Prepare, review, and process invoices for clients in accordance with company policies.</li><li>Verify billing data, correct discrepancies, and ensure accurate charges are applied.</li><li>Coordinate with project managers and department leads to track billable hours, costs, and contracts.</li><li>Maintain detailed billing records and reconcile accounts regularly.</li><li>Respond to client inquiries related to invoices and payments in a timely and professional manner.</li><li>Support month-end closing processes by providing reports and reconciliations.</li><li>Assist with collections efforts for outstanding balances as needed.</li><li>Generate custom reports for management to support financial planning and forecasting.</li><li>Ensure compliance with company policies, contractual terms, and accounting standards.</li></ul>
<p>Robert Half is partnering with a well-established construction company in the San Diego area to find a skilled Payroll Specialist. This contract-to-permanent opportunity requires strong payroll expertise, attention to detail, and the ability to navigate the unique payroll complexities within the construction industry. If you’re a knowledgeable and organized payroll professional ready to contribute to a growing company, this role might be perfect for you!</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Process multi-state payroll for hourly and salaried employees, including union and non-union workers.</li><li>Ensure accuracy of timekeeping systems and employee hours, including overtime and prevailing wage calculations specific to construction projects.</li><li>Administer payroll deductions, benefits contributions, garnishments, and tax filings.</li><li>Monitor and ensure compliance with state and federal labor laws, including Certified Payroll and prevailing wage reporting requirements.</li><li>Prepare and submit Certified Payroll Reports and ensure accurate documentation for government contracts.</li><li>Reconcile payroll accounts and assist with end-of-month and end-of-year reporting, including W-2 and 1099 forms.</li><li>Collaborate with the HR department to process payroll-related changes such as new hires, terminations, employee pay adjustments, and benefits enrollment.</li><li>Maintain compliance with construction-specific regulations, such as Davis-Bacon Act and union agreements.</li><li>Address employee inquiries regarding payroll issues, deductions, and compliance matters professionally and timely.</li><li>Support annual audits by preparing payroll documentation and assisting external auditors as needed.</li></ul><p><br></p>
<p>Our healthcare client in Carlsbad is searching for a <strong>Billing Specialist</strong> to join their fast-paced and collaborative administrative team. This role is ideal for someone who enjoys problem-solving, has strong attention to detail, and thrives in an environment where accuracy and efficiency directly support patient care. The Billing Specialist will manage insurance claims, patient accounts, and billing inquiries. You’ll play a key part in ensuring that revenue cycles flow smoothly, and that both payors and patients are served with professionalism.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Process billing claims accurately and in a timely manner, ensuring compliance with insurance regulations.</li><li>Work with a wide range of payor groups, from commercial carriers to government programs.</li><li>Apply knowledge of CPT, ICD-10, and HCPCS coding when preparing claims.</li><li>Review and resolve claim rejections, denials, and outstanding balances.</li><li>Communicate with insurance companies, patients, and providers to clarify and resolve billing issues.</li><li>Maintain accurate patient billing records in the system.</li><li>Support month-end reconciliation and reporting related to billing and collections.</li><li>Collaborate with internal departments to ensure proper documentation is received for claims processing.</li></ul><p><br></p>
<p>Our client, a <strong>highly respected biotech company in Solana Beach</strong>, is seeking an experienced <strong>Senior Payroll Specialist</strong>. This is a <strong>high-level payroll position</strong> responsible for managing complex payroll processes, ensuring compliance, and serving as a subject matter expert within the HR and Finance departments. This role is ideal for someone who has <strong>extensive payroll experience</strong> and is comfortable handling everything from multi-state payrolls to compliance reporting and audits. You’ll serve as a trusted advisor to leadership on payroll best practices while mentoring junior staff and improving systems for greater efficiency.</p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Oversee and process multi-state payroll for both exempt and non-exempt employees.</li><li>Manage payroll reconciliations, garnishments, deductions, and adjustments.</li><li>Ensure compliance with federal, state, and local payroll tax regulations.</li><li>Prepare quarterly and year-end payroll reports (W-2s, 941s, etc.).</li><li>Partner with HR and Finance to streamline payroll processes and improve accuracy.</li><li>Lead payroll audits and prepare necessary documentation.</li><li>Train and mentor junior payroll team members.</li><li>Serve as the primary point of contact for escalated payroll issues.</li><li>Stay current on payroll legislation, compliance changes, and industry best practices.</li></ul><p><br></p>
<p>Robert Half is working with a leading organization in the education industry for a detail-oriented Payroll Specialist in the San Diego area. This contract-to-permanent role is an excellent opportunity for someone with payroll experience who is looking to contribute their skills to support an organization focused on empowering students and educators. If you excel at ensuring payroll accuracy, managing compliance requirements, and working collaboratively, this position may be right for you!</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Process and maintain accurate payroll records for biweekly or monthly payroll runs, covering salaried and hourly staff</li><li>Ensure compliance with federal, state, and local wage and hour laws, including education-specific payroll regulations</li><li>Manage payroll adjustments relating to benefits deductions, retirement contributions, garnishments, and other employee changes</li><li>Collaborate with HR to confirm payroll inputs such as new employees, terminations, and position changes are processed timely and accurately</li><li>Reconcile payroll accounts and prepare reports, including detailed payroll summaries, for the education institution’s leadership team</li><li>Respond to employee inquiries regarding pay, taxes, deductions, or time reporting, ensuring professional and timely communication</li><li>Support internal and external audits by providing payroll-related data and documentation</li></ul><p>Implement opportunities for process improvements and streamline payroll workflows specific to the education industry’s needs</p>
<p>Payroll is the heartbeat of any organization — and our client, a <strong>rapidly growing apparel company in Carlsbad</strong>, is looking for a <strong>Senior Payroll Specialist</strong> who can bring both expertise and leadership to their payroll operations. This role requires a seasoned professional who understands payroll compliance inside and out, while also being able to identify process improvements that scale with growth. You’ll be working in a collaborative environment where payroll accuracy and employee satisfaction go hand-in-hand.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Process complex, multi-state payroll for hourly, salaried, and contract employees.</li><li>Review and validate timesheets, PTO, and overtime calculations.</li><li>Ensure compliance with federal, state, and local wage/hour laws.</li><li>Manage payroll adjustments, deductions, garnishments, and bonuses.</li><li>Partner with HR and Finance teams on benefits, reporting, and audits.</li><li>Provide payroll reporting to leadership and assist with budgeting forecasts.</li><li>Mentor junior payroll staff and support process improvements.</li><li>Assist with year-end tax filings, W-2s, and audits.</li></ul>
<p>We are seeking an experienced and detail-oriented <strong>Senior Payroll Specialist</strong> for a respected client in <strong>Carlsbad, CA</strong>. This role requires someone who has a proven track record in payroll processing, compliance, and reporting, and who can confidently manage payroll for a large and diverse workforce.</p><p><br></p><p>The Senior Payroll Specialist will be responsible for ensuring payroll accuracy, leading process improvements, and partnering with HR, accounting, and leadership to ensure employees are paid correctly and on time. This is a high-visibility role where your expertise will directly impact both employee satisfaction and organizational compliance.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Manage end-to-end payroll processing for multi-state employees.</li><li>Review and approve payroll data, including new hires, terminations, bonuses, commissions, and deductions.</li><li>Ensure compliance with wage and hour laws, prevailing wage requirements, and tax regulations.</li><li>Prepare and file payroll tax returns, reports, and reconciliations.</li><li>Maintain accurate payroll records and employee data in the HRIS system.</li><li>Respond to payroll inquiries with professionalism and confidentiality.</li><li>Collaborate with HR and accounting to ensure accurate benefit deductions and GL postings.</li><li>Generate payroll reports for executives, auditors, and government agencies.</li><li>Recommend and implement payroll process improvements.</li><li>Support audits and ensure adherence to SOX and internal control requirements.</li></ul>
<p>Our client, a <strong>well-established and growing company in Oceanside</strong>, is seeking a <strong>Payroll Specialist</strong> to join their team. This role is designed for a detail-oriented payroll professional who thrives in a fast-paced environment and enjoys ensuring accuracy, compliance, and efficiency in all payroll processes. As the Payroll Specialist, you’ll play a <strong>critical role in ensuring employees are paid accurately and on time</strong>, while also assisting with reporting, auditing, and compliance. This is an excellent opportunity for someone with strong technical skills who also enjoys being part of a collaborative HR and Finance team.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Process multi-state bi-weekly payroll for hourly and salaried employees.</li><li>Review and verify employee timesheets, deductions, garnishments, and adjustments.</li><li>Maintain accurate payroll records and ensure compliance with federal, state, and local laws.</li><li>Respond to employee inquiries regarding paychecks, deductions, and tax withholdings.</li><li>Prepare payroll-related reports for management and finance teams.</li><li>Collaborate with HR to ensure new hires, terminations, and employee changes are processed correctly.</li><li>Assist with payroll audits and prepare documentation for external auditors.</li><li>Stay up to date on payroll regulations, tax laws, and compliance updates.</li></ul>
<p>Robert Half is the global leader in professional staffing, connecting dedicated finance and accounting professionals with top organizations. We are working with a client in San Diego, CA for an experienced Payroll Specialist. This role is essential in ensuring the accurate processing of payroll while maintaining compliance with federal, state, and local regulations.</p><p><br></p><p>The Payroll Specialist is responsible for managing the day-to-day payroll functions within the organization, including processing employee wages, managing payroll taxes, and addressing payroll discrepancies. The successful candidate will demonstrate strong technical skills, attention to detail, and the ability to work under tight deadlines.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process employee payroll for hourly, salaried, and commissioned staff while ensuring accuracy and timeliness.</li><li>Verify timesheets, resolve payroll discrepancies, and ensure compliance with company policies and labor laws.</li><li>Calculate and process payroll adjustments, including bonuses, deductions, garnishments, and benefits contributions.</li><li>Prepare and reconcile payroll reports, ensuring compliance with federal, state, and local regulations.</li><li>Assist with year-end reporting, such as W-2s and other payroll-related documentation.</li><li>Research and resolve payroll-related inquiries from employees in a professional and timely manner.</li><li>Stay updated on current payroll laws, tax regulations, and best practices.</li><li>Collaborate with HR and accounting departments to ensure accurate employee data within payroll systems.</li></ul>
<p>Payroll is more than just processing numbers — it’s about trust. Employees count on timely, accurate pay, and leadership depends on clear reporting. Our client, a <strong>fast-growing company in Oceanside</strong>, is looking for a <strong>Payroll Specialist</strong> who can bring structure, accuracy, and expertise to their payroll department. This is a fantastic opportunity for someone who has hands-on payroll processing experience and a passion for compliance and detail. You’ll be working with a collaborative HR and finance team, ensuring that payroll is seamless and employees are well-supported.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Process bi-weekly payroll for hourly, salaried, and temporary employees.</li><li>Review and validate timekeeping data for accuracy.</li><li>Ensure compliance with federal, state, and local wage/hour laws.</li><li>Handle payroll adjustments, garnishments, and special deductions.</li><li>Prepare payroll reports for HR, finance, and leadership teams.</li><li>Assist with payroll audits and year-end tax filings.</li><li>Maintain accurate employee payroll records and confidentiality.</li></ul>
<p>Robert Half is a recognized leader in staffing and recruiting for finance and accounting roles. We are currently working with a client in San Diego, CA, to fill a Payroll Specialist position. If you’re detail-oriented, tech-savvy, and passionate about processing payroll accurately and efficiently, this role provides an excellent opportunity to join a dynamic organization with a supportive team.</p><p><br></p><p>The Payroll Specialist is responsible for processing employee payroll, ensuring compliance with state and federal laws, and managing employee data in the payroll system. You will play a critical role in ensuring employees are paid correctly and on time while maintaining confidentiality and attention to detail in all payroll-related functions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and process biweekly, semi-monthly, or monthly payroll accurately and on time.</li><li>Manage all employee payroll data (e.g., hours worked, pay rates, deductions, taxes, etc.) within payroll systems.</li><li>Ensure compliance with federal, state, and local laws regarding compensation, deductions, and reporting.</li><li>Reconcile payroll reports, resolve discrepancies, and troubleshoot errors before payrolls are finalized.</li><li>Process and maintain records for voluntary deductions including health benefits, 401(k), garnishments, etc.</li><li>Respond to employee inquiries regarding payroll, taxes, and direct deposit setup with professionalism.</li><li>Manage year-end payroll tasks, including W-2 distribution and payroll tax filings.</li><li>Collaborate with Human Resources and accounting teams to ensure accuracy of employee data and reporting.</li></ul><p><br></p>
<p>We are looking for an experienced Payroll Administrator to join our dynamic, growing team in San Clemente, California. This is a Contract-to-permanent position within the electronics manufacturing industry, offering an exciting opportunity to contribute to a growing and fast-paced environment. The ideal candidate will be employee-focused, adaptable, and ready to support key payroll and HR functions.</p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll for approximately 170 employees, ensuring accuracy and compliance with all relevant regulations.</p><p>• Administer compensation and benefits programs, including enrollment and ongoing management.</p><p>• Support staffing and recruitment efforts by onboarding new employees, posting job openings, tracking applicants, and coordinating interviews.</p><p>• Facilitate performance management processes, including annual performance reviews, recognition initiatives, and engagement programs.</p><p>• Provide training and development support to enhance employee skills and knowledge.</p><p>• Maintain and utilize HRIS systems such as Bamboo HR or similar platforms for payroll and employee data management.</p><p>• Collaborate with team members to ensure smooth operations and address employee-related concerns.</p><p>• Adapt to changes in a dynamic, scaling company environment while maintaining a positive attitude.</p><p>• Assist with administrative tasks related to payroll and human resources as needed.</p><p>• Foster a welcoming and detail-oriented workplace environment by engaging with employees in a friendly and approachable manner.</p>
We are looking for a dedicated Office Services Associate to join our team in Irvine, California. This contract position involves delivering exceptional office support services, including reprographics, mail handling, and hospitality tasks. The ideal candidate will bring strong organizational skills and a proactive attitude to ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Perform reprographics and mail service tasks, ensuring all work adheres to established guidelines.<br>• Maintain organized logs for office services tasks, ensuring accuracy and completeness.<br>• Operate and troubleshoot office equipment, including copiers and scanners, and manage supplies such as paper and toner.<br>• Assist with conference room maintenance and office replenishment to ensure a tidy and functional workspace.<br>• Communicate effectively with supervisors and clients to address concerns and meet deadlines.<br>• Handle sensitive and confidential documents responsibly and securely.<br>• Conduct quality assurance checks on completed work to ensure high standards are met.<br>• Collaborate with team members to prioritize workflow and meet project deadlines.<br>• Lift and transport items weighing up to 50 pounds as part of daily responsibilities.<br>• Adhere to company policies and procedures while delivering services in a fast-paced environment.
