<p>Exciting contract opportunity for a Payroll Clerk with 2+ years of payroll experience. Position requires multi-state tax experience, strong attention to detail, fast and accurate data entry skills. Must be proficient with working knowledge of a variety of software packages such as Workday, UKG, ADP, Kronos, Ceridian, Paychex, ETC.</p><p> </p><p> </p><p>Responsibilities:</p><p>- Ensure timely and accurate processing of hourly and salary professionals through direct deposit and pay cards</p><p>- Review and analyze payroll, benefit, and tax procedures</p><p>- Ensure all payroll information and records are maintained in accordance with statutory requirements</p><p>- Review and approve payroll procedures</p><p>- Other duties as required</p>
<p>We are looking for an experienced Human Resources (HR) Manager to oversee key HR functions, including recruitment, employee relations, payroll, and compliance. Based in Golden Valley, Minnesota, this role is critical in fostering a positive workplace culture and ensuring HR operations run smoothly. The ideal candidate will have a strong background in HR management and a passion for supporting both employees and organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Lead the full recruitment lifecycle, including job postings, candidate screening, interviews, and hiring decisions.</p><p>• Coordinate and oversee onboarding processes, ensuring all new documentation is completed and orientations are conducted effectively.</p><p>• Address employee relations issues by conducting investigations, resolving conflicts, and fostering strong communication between staff and management.</p><p>• Manage and maintain accurate payroll processing and oversee benefits administration, including health insurance and retirement plans.</p><p>• Ensure compliance with federal, state, and local employment laws, updating HR policies and records as necessary.</p><p>• Maintain and organize employee documentation, directories, and organizational charts.</p><p>• Support employee performance management, including annual reviews and career development planning.</p><p>• Assist in the creation and implementation of HR initiatives, such as employee engagement programs and diversity efforts.</p><p>• Track employee participation in training programs, ensuring timely completion of required courses.</p><p>• Provide guidance and support for HR-related projects, including team-building activities and recognition programs.</p><p><br></p><p>This role is 100% onsite, and only open to applicants that are current residents of MN. Some local travel is required to various offices in the NW metro, up to 30 miles from Golden Valley. Candidates must be comfortable with some local travel.</p><p><br></p><p>Beginning pay is $100-115k, depending on qualifications. For immediate consideration, please apply directly with an up to date resume for consideration. </p>
<p>We are looking for a skilled and motivated accounts receivable specialist to join our team in Mendota Heights, Minnesota. As a key part of our customer service operations, you will be responsible for managing client accounts, resolving payment issues, and ensuring compliance with relevant policies and regulations. This is a long-term contract position offering the opportunity to build lasting relationships with customers while contributing to the organization's financial success.</p><p><br></p><p>Responsibilities:</p><p>• Communicate effectively with customers to address overdue accounts, negotiate payment arrangements, and resolve disputes.</p><p>• Maintain accurate and detailed records of customer interactions and account statuses.</p><p>• Ensure all collection activities comply with federal, state, and company regulations.</p><p>• Utilize computer applications, including Microsoft Word and other relevant software, to manage and document account information.</p><p>• Work independently to prioritize tasks and manage time efficiently to meet collection goals.</p><p>• Stay updated on company policies and procedures related to collections to provide accurate information to customers.</p><p>• Collaborate with internal teams to address complex payment issues and enhance customer satisfaction.</p><p>• Review account details to identify discrepancies and take appropriate action to resolve them.</p><p>• Process payments and ensure proper documentation of transactions.</p><p>• Provide insights and recommendations to improve collection processes and customer service practices.</p>
<p>PC Support Specialist to join our team. This role involves assisting with PC imaging, equipment distribution, and other entry-level technical tasks to support at refresh lease program. The position is ideal for individuals with basic technical skills who are eager to contribute to a hands-on IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Unbox and inventory new equipment upon arrival.</p><p>• Utilize Software Center Configuration Manager to image PCs and ensure proper setup.</p><p>• Collaborate with senior technical staff to deliver and set up equipment across various city locations.</p><p>• Inspect and document physical condition of both incoming and outgoing equipment.</p><p>• Perform disk wiping and prepare devices for vendor returns.</p><p>• Troubleshoot basic hardware and software issues using standard tools such as Dell and Microsoft utilities.</p><p>• Provide customer service support by addressing minor technical concerns.</p><p>• Handle Tier 1 support calls and manage tickets within the ServiceNow system.</p><p>• Maintain organized records of equipment and processes to ensure smooth operations.</p>
<p>We are looking for a skilled Staff Accountant to join our client's team in St. Paul, Minnesota. This is a Contract to permanent position that requires expertise in accounts receivable, general ledger management, and cash application. The ideal candidate will bring a strong background in accounting and a proactive approach to handling financial processes.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and process at least 250 invoices on a regular basis to ensure timely billing.</p><p>• Manage accounts receivable operations, including cash receipt applications and reconciliation.</p><p>• Oversee general ledger activities, ensuring accurate and up-to-date records.</p><p>• Conduct month-end close procedures and prepare supporting documentation.</p><p>• Reconcile bank accounts and resolve discrepancies to maintain financial accuracy.</p><p>• Collaborate on inventory-related accounting tasks and ensure proper documentation.</p><p>• Work with industry-specific accounting software, including Microsoft Great Plains Dynamics.</p><p>• Support the integration or transition of financial systems, ensuring smooth operations.</p><p>• Utilize public accounting knowledge to enhance financial reporting and compliance.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a motivated and personable Customer Service Representative to join our team in Eden Prairie, Minnesota. In this contract position, you will play a vital role in providing exceptional service and support to clients in a fast-paced call center environment. If you excel at building strong customer relationships and thrive in a dynamic setting, this opportunity may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by assisting both new and existing clients with their inquiries and transactions.<br>• Perform full-service banking transactions in adherence to legal requirements and company policies.<br>• Represent the organization with a friendly, proactive, and helpful demeanor during all customer interactions.<br>• Handle cash and daily transactions with precision and accuracy.<br>• Meet sales and referral targets by identifying customer needs and connecting them to relevant bank staff for additional products or services.<br>• Maintain prescribed limits for currency and coin while ensuring proper handling.<br>• Follow company security protocols and safeguard confidential client and bank information.<br>• Actively promote and cross-sell banking products and services to enhance client satisfaction and business growth.<br>• Utilize Office tools effectively to manage records and communication.
<p>We are looking for a skilled Billing Specialist to join a dynamic and detail-oriented services team in Minneapolis, Minnesota. This role is ideal for individuals with a background in accounts receivable and billing processes who are eager to contribute to a stable and growing organization. The position offers flexibility with remote work options three days per week and includes a competitive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Manage billing activities to ensure timely and accurate invoicing for clients.</p><p>• Perform accounts receivable functions, including tracking, reporting, and resolving discrepancies.</p><p>• Utilize financial software, such as Aderant and Costpoint, to process invoices and maintain records.</p><p>• Communicate with customers to address inquiries or issues related to billing and payments.</p><p>• Collaborate with internal teams to streamline billing processes and improve efficiency.</p><p>• Monitor account balances and follow up on overdue payments to ensure timely collection.</p><p>• Export and analyze customer service data to support billing operations.</p><p>• Generate regular financial reports to provide insights on billing and accounts receivable performance.</p><p>• Assist with implementing improvements to billing systems and workflows.</p><p>• Ensure compliance with company policies and industry standards in all billing activities.</p>
<p>Our client is seeking Human Resource Business Partner. The primary responsibility is to support line leaders in driving plant performance. They provide support for employees and report to the plant HR Manager. The Bilingual HR Business Partner will use their skills with the Spanish and English language to interact and translate for trainings and meetings, as well as lead employee relations initiatives and lead resolutions for employee concerns. In this role as a partner to their customer, they contribute to and support accomplishment of the company objectives in a matrix structure. This position has direct line leader support responsibilities of plant leadership team members. This position will participate in HR projects that impact the entire facility. Responsible for completing all job duties in a manner that supports plant safety, food safety, quality and environmental practices by performing the following duties personally or through other resources.</p><p><br></p><ul><li>Serve as the primary point of contact for employee relations, addressing workplace concerns, resolving conflicts, and ensuring fairness in all interactions.</li><li>Conduct and document workplace investigations, including gathering facts, analyzing findings, and recommending appropriate actions.</li><li>Administer and manage employee leave programs, including Family and Medical Leave Act (FMLA), short-term disability, and other applicable leave types.</li><li>Ensure compliance with federal, state, and local employment laws, as well as company policies and procedures.</li><li>Collaborate with managers to implement performance management processes, including coaching, disciplinary actions, and performance improvement plans.</li><li>Support employee engagement and retention initiatives, including wellness programs and recognition activities.</li><li>Maintain accurate and confidential employee records, ensuring compliance with legal and organizational requirements.</li><li>Assist with the coordination and execution of employee training and development programs.</li><li>Provide day-to-day guidance to managers and employees on HR policies, procedures, and best practices.</li><li>Monitor workplace trends, including absenteeism and turnover, and recommend strategies to address root causes.</li><li>Participate in the implementation and communication of organizational changes, ensuring employees are supported during transitions.</li><li>Ensure consistent application of company policies and practices across departments.</li><li>Collaborate with the HR team and Senior HR Manager to deliver seamless HR support across the organization.</li><li>Provide ongoing feedback and updates to the Senior HR Manager regarding HR activities, trends, and challenges.</li><li>Process employee terminations, including exit interviews, final pay coordination, and proper documentation.</li><li>Handle unemployment claims, providing timely and accurate responses to ensure compliance and minimize risk.</li><li>Perform other HR-related duties and participate in special projects as assigned.</li></ul><p><br></p>
<p>We are looking for an experienced Accounting Assistant to join our client's team on a contract basis in Woodbury, Minnesota. In this role, you will play a key part in maintaining efficient accounting operations while providing exceptional customer service support. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and send test reports and invoices to customers within established timelines.</p><p>• Laminate and mail test tags to ensure timely delivery to clients.</p><p>• Process customer requests for sample kits efficiently and ensure proper documentation.</p><p>• Assist with inventory control and purchasing activities as needed.</p><p>• Support accounts payable and receivable processes, including coding and entering invoices.</p><p>• Conduct bank reconciliations and maintain accurate financial records.</p><p>• Utilize QuickBooks and NetSuite for accounting tasks and vendor invoice management.</p><p>• Collaborate with the customer service manager on miscellaneous duties to enhance overall operations.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>Robert Half is looking for a Bookkeeper for a contract position. The Bookkeeper will handle the financial statements and will also process accounts payable and accounts receivables for several entities. Located in the Woodbury, Minnesota area, this Bookkeeper position is a contract opportunity that you do not want to miss.</p><p> </p><p>Responsibilities:</p><p>- Outline Accounts Receivable invoices, reviewing payments received, and record deposits</p><p>- Maintain accounts by verifying, allocating, and posting transactions</p><p>- Develop a well-organized system to account for financial transactions by establishing a chart of accounts; define bookkeeping policies and procedures</p><p>- Oversee and manage general ledger</p><p>- Arrange financial reports by collecting, analyzing, and summarizing account information</p><p>- Sustain collections of historical records by organizing documents</p><p>- Monitor accounts by balancing entries</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>Robert Half is looking for a Staff Accountant for a long-term contract position. As a Staff Accountant, you will prepare monthly and year-end closings, journal entries, fixed asset maintenance, bank reconciliation, and general ledger reconciliation. During the monthly close, you will be responsible for many aspects of internal reporting. You will assist with the development and implementation of accounting policies. The Staff Accountant is very involved as it will produce Cash Flow projections, Budgets, and Financial Statements.</p><p> </p><p>Duties/Responsibilities:</p><p>- Compile and analyze financial information to prepare financial statements including monthly, quarterly and annual accounts</p><p>- Ensure financial records are maintained in compliance with accepted policies and procedures</p><p>- Ensure accurate and timely monthly, quarterly and year end close processes</p><p>- Resolve accounting discrepancies and irregularities</p><p>- Assist in financial audits and coordination of the audit process</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>We are looking for an experienced Bookkeeper to join a team in Somerset, Wisconsin. This is a long-term contract position offering flexibility with part-time hours, including the option for remote work while requiring in-office presence once a week. The role involves managing financial operations for a company specializing in large government contracts and construction projects.</p><p><br></p><p>Responsibilities:</p><p>• Oversee certified payroll processes to ensure compliance with government contract requirements.</p><p>• Manage weekly accounts payable tasks, including paying suppliers and handling bills.</p><p>• Monitor accounts receivable and follow up on outstanding payments.</p><p>• Perform bank reconciliations and maintain accurate financial records.</p><p>• Prepare and issue checks for accounts receivable and other financial obligations.</p><p>• Utilize QuickBooks Online to manage company finances and transactions.</p><p>• Support transition to a payroll service system as needed.</p><p>• Collaborate closely with management to provide financial insights and ensure smooth operations.</p><p>• Provide quotes and financial reporting as required.</p><p>• Work onsite every Friday to handle checks and administrative tasks.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
We are looking for an experienced Recruiter to join our team in New Brighton, Minnesota, on a long-term contract basis. In this role, you will lead full-cycle recruitment efforts and play a pivotal role in sourcing and engaging top talent across various disciplines. If you thrive in fast-paced environments and are skilled at building relationships with stakeholders, we encourage you to apply.<br><br>Responsibilities:<br>• Manage the entire recruitment process for diverse positions, including generalist, technical, and specialized roles.<br>• Partner with external recruitment providers to ensure seamless coordination in requisition management, candidate experience, and interview scheduling.<br>• Assist with interview logistics, including scheduling and meeting room arrangements.<br>• Utilize advanced sourcing techniques, such as Boolean searches and LinkedIn Recruiter, to identify and engage external talent.<br>• Drive improvements in talent acquisition processes, focusing on documentation, workflow optimization, and enhancing the candidate journey.<br>• Offer strategic insights to hiring managers regarding market trends, talent availability, and recruitment strategies.<br>• Maintain accurate records in the applicant tracking system and ensure compliance with organizational policies and standards.<br>• Support initiatives aimed at improving recruitment operations and team efficiency.
We are looking for a skilled Medical Billing Specialist to join our team in Minneapolis, Minnesota. This Contract to permanent position requires a detail-oriented individual to manage billing processes, ensure timely claim submissions, and resolve discrepancies with precision and efficiency. The role offers an opportunity to collaborate closely with clinical and administrative teams while maintaining compliance with insurance policies and patient confidentiality.<br><br>Responsibilities:<br>• Review and verify the accuracy of patient demographic, insurance, and treatment information before submitting claims.<br>• Prepare and submit electronic and paper claims to insurance companies and third-party payers.<br>• Investigate and resolve unpaid or denied claims, addressing discrepancies in billing as needed.<br>• Post insurance and patient payments accurately to maintain up-to-date patient accounts.<br>• Generate patient statements and respond promptly to inquiries related to billing.<br>• Examine Explanation of Benefits (EOBs) and remittance advices for accuracy and proper processing.<br>• Collaborate with clinical and administrative staff to address billing issues and ensure compliance with payer requirements.<br>• Uphold patient and financial confidentiality in accordance with industry regulations.<br>• Stay informed about billing codes and insurance policies to maintain accuracy in all processes.
<p>We are looking for a <u>SPANISH BILINGUAL</u> Consumer Support Specialist position with a focus on outgoing calls to users who are ordering our products to see if those products are working well and talking through anything if not! This position will have some incoming call aspects as well. </p><p><br></p><p><strong>Major Areas of Accountability:</strong></p><p>• Execute high volume of inbound calls to address consumer inquiries</p><p>• Communicate with end-users about intimate health care issues and anatomical functions in a mature and professional manner</p><p>• Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers</p><p>• Acquire and demonstrate all necessary subject matter expertise to provide responses to incoming consumer inquiries</p><p>• Knowledgeable regarding internal and external business areas including other manufacturers and suppliers</p><p>• Accurately and thoroughly document each end-user profile and interaction in Coloplast CRM systems according to standard department procedures. Responsible for data quality, including self-auditing.</p><p>• Identifying sales opportunities within the service call and partner with Consumer Sales team</p><p>• Responsible for achieving call and quality targets</p><p>• Conduct reporting as needed or requested </p><p>• Other duties as assigned</p>
<p>We are seeking an experienced Residential Assistant to join our dynamic team. This role is perfect for professionals with prior experience in residential care, housing services, or community management who are passionate about fostering a safe, inclusive, and supportive living environment for residents. As a Residential Assistant, you will act as a key liaison, managing day-to-day operations and ensuring residents' needs are met.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary contact for residents and address inquiries, concerns, and complaints in a timely and professional manner </li><li>Oversee the upkeep and cleanliness of the residence and coordinate with maintenance staff to resolve issues promptly </li><li>Organize and facilitate community-building events, workshops, and informational activities to promote resident well-being</li><li>Monitor compliance with residence policies and procedures while fostering a respectful and inclusive living atmosphere.</li><li>Conduct regular checks of shared spaces and individual units to ensure safety and functionality.</li><li>Provide administrative support, such as managing records, preparing reports, and scheduling appointments for residents.</li><li>Collaborate with property managers and other departments to streamline operations and address resident needs effectively.</li><li>Mentor junior staff, offering guidance and sharing insights from your industry experience.</li></ul><p><br></p>
<p>The Data Entry Specialist will be responsible for accurately entering and updating data into our databases and systems. This role requires strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast-paced environment. The ideal candidate will be reliable, detail-oriented, and capable of handling large volumes of data with precision.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter and update data into databases and systems accurately and efficiently.</li><li>Verify data by comparing it to source documents.</li><li>Review and correct data entry errors to ensure data integrity.</li><li>Maintain confidentiality and security of all information.</li><li>Prepare and sort documents for data entry.</li><li>Conduct regular data backups to ensure data preservation.</li><li>Respond to data inquiries and provide data to authorized personnel as needed.</li><li>Assist with other administrative tasks as required.</li></ul>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>We are looking for a skilled Customer Service Representative to join a team in Plymouth, Minnesota. In this role, you will serve as a dispatcher, ensuring the seamless coordination of requests and schedules. This is a long-term contract position that requires exceptional communication skills, adaptability, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests.</p><p>• Schedule and coordinate service appointments to meet customer needs effectively.</p><p>• Create and manage dispatch tickets for all service calls.</p><p>• Assign service technicians to jobs, providing them with necessary details and support.</p><p>• Update and maintain systems to reflect technician availability and schedules.</p><p>• Oversee the dispatch board and ensure schedules are up-to-date.</p><p>• Monitor and forecast workloads to maintain operational efficiency.</p><p>• Deliver accurate information and assistance to technicians during their assignments.</p><p>• Track new service tickets and ensure existing ones are updated promptly.</p>
<p>We are looking for an organized and proactive Front Desk Coordinator to join our team in Savage, Minnesota. This position requires an individual with strong multitasking skills who can manage front desk operations, coordinate client visits, and support office activities with precision. The ideal candidate will excel in handling administrative tasks, managing schedules, and providing exceptional service to both internal and external stakeholders. The Front Desk Coordinator will play a critical role as the first point of contact for visitors, ensuring a welcoming and professional environment while efficiently directing inquiries. This individual will also handle a variety of day-to-day office functions, including maintaining office supplies, assisting with scheduling, and supporting various team projects. </p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact at the front desk, welcoming visitors and addressing inquiries from employees and guests.</p><p>• Manage and track visitor check-ins, ensuring proper documentation and coordination with relevant teams.</p><p>• Plan and oversee client visits, including catering arrangements and logistics, ensuring seamless execution.</p><p>• Organize and support employee events within the office, including scheduling and coordinating necessary resources.</p><p>• Maintain and update spreadsheets tracking employee locations and zip codes for newsletters and mailings.</p><p>• Distribute leads to the marketing and sales teams, ensuring timely and accurate communication.</p><p>• Edit and manage client forms using Adobe Acrobat, including creating and modifying PDFs as needed.</p><p>• Assist with training coordination within the facility, handling scheduling, setup, cleanup, and catering arrangements.</p><p>• Address employee requests and coordinate with custodial services to resolve office-related issues.</p><p>• Answer inbound calls using a multi-line phone system, providing efficient and effective communication</p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul>
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
<p>Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.</li><li>Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.</li><li>Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.</li><li>Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.</li><li>Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.</li><li>Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.</li><li>Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.</li><li>Generate billing documentation and ensure completed jobs are invoiced accurately.</li><li>Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.</li><li>Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.</li></ul><p><br></p><p><br></p>
<p><strong>Job Description:</strong></p><p>We are seeking a dedicated and enthusiastic <strong>Customer Service Representative</strong> to join our team! In this role, you will be the first point of contact for our customers, delivering outstanding client service and ensuring satisfaction with all inquiries. This is an excellent opportunity for someone with a passion for helping others and strong communication skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound communications (calls, emails, or chats) with professionalism and courtesy.</li><li>Resolve customer questions, concerns, and complaints in a timely and efficient manner.</li><li>Provide accurate information about services, products, billing, and policies.</li><li>Document and track customer interactions in the system for process improvement and compliance purposes.</li><li>Escalate complex or unresolved issues to the appropriate team or supervisor, as necessary.</li><li>Actively participate in training workshops and team meetings to stay updated on new services, policies, or systems.</li></ul>
