<p>We are looking for an experienced Project Manager to take full ownership of a complex eCommerce initiative. This long-term contract position calls for a hands-on leader who can bring structure, clarify priorities, and guide a fragmented cross-functional team from planning through delivery. The ideal candidate understands the technical, marketing, and operational components of online commerce projects and can keep stakeholders aligned on scope, timelines, and accountability.</p><p><br></p><p>Responsibilities:</p><p>• Direct the project lifecycle from kickoff through launch, ensuring milestones, risks, and dependencies are actively managed.</p><p>• Lead cross-functional teams by establishing clear ownership, improving collaboration, and maintaining accountability across all workstreams.</p><p>• Define, refine, and control project scope to keep deliverables aligned with business objectives and stakeholder expectations.</p><p>• Coordinate eCommerce implementation activities spanning platform configuration, technical execution, marketing readiness, and operational planning.</p><p>• Facilitate Agile Scrum ceremonies and use structured project management practices to track progress and remove delivery obstacles.</p><p>• Maintain project plans, status reporting, and issue logs within Jira and other PMO tools to provide visibility to leadership and team members.</p><p>• Partner with stakeholders to resolve ambiguities, make informed decisions, and keep the initiative moving in a focused direction.</p><p>• Provide guidance on WooCommerce-related efforts when applicable, helping the team navigate implementation details and platform-specific considerations.</p>
We are looking for an experienced Project Manager to serve as a strategic partner to IT executive leadership in Westfield Center, Ohio. This Long-term Contract position focuses on guiding enterprise IT transformation efforts that strengthen operating effectiveness, improve financial visibility, and align technology priorities with business goals. The role centers on shaping strategy, governance, workforce planning, and organizational adoption across the IT function rather than leading technical implementations. The ideal candidate brings strong leadership skills, sound judgment, and the ability to influence senior stakeholders through complex change.<br><br>Responsibilities:<br>• Partner with senior IT leaders to define and advance a forward-looking technology operating strategy that supports enterprise objectives.<br>• Evaluate current financial, governance, and organizational practices within IT and recommend practical improvements that increase clarity and accountability.<br>• Develop approaches for tracking technology spending across operational, growth, and transformation activities to support better investment decisions.<br>• Work closely with finance and technology stakeholders to identify cost optimization opportunities and connect funding priorities to measurable business value.<br>• Create capacity planning methods that help leadership understand resource availability, competing demand, and delivery constraints across the IT organization.<br>• Support workforce planning initiatives by aligning roles, sourcing approaches, and team structures with long-term operational needs.<br>• Design future-state governance models, decision-making frameworks, and leadership routines that improve prioritization and execution consistency.<br>• Lead change adoption efforts that help IT teams and leaders embrace new ways of working and sustain transformation outcomes over time.<br>• Communicate progress, risks, trade-offs, and strategic recommendations to executive stakeholders in a clear and actionable manner.
We are looking for a versatile HR Admin/Recruiter to support both talent acquisition and day-to-day human resources administration for a healthcare-focused organization. This long-term contract opportunity is ideal for someone who can balance candidate sourcing and hiring coordination with employee documentation, compliance, and benefits-related support. The role follows a business casual, hybrid onsite schedule with in-office work on Tuesday, Wednesday, and Thursday.<br><br>Responsibilities:<br>• Manage full-cycle recruiting activities, including posting openings, screening applicants, coordinating interviews, and helping move candidates with relevant experience through the hiring process.<br>• Provide administrative HR support by preparing employment documentation, maintaining personnel records, and ensuring files are accurate and up to date.<br>• Oversee background screening steps and assist with pre-employment processes to help maintain compliance with company standards.<br>• Support benefits administration tasks by responding to employee questions, organizing related paperwork, and helping with enrollment and status updates.<br>• Prepare and process HR forms, legal documents, and routine correspondence with a high level of accuracy and confidentiality.<br>• Work within Paycor to enter, track, and maintain recruiting and employee information while supporting reporting and record management needs.<br>• Partner with the Talent Acquisition Manager and internal stakeholders to schedule interviews and keep hiring activities organized and on track.<br>• Assist with additional HR operational tasks as needed, including onboarding coordination and other administrative duties tied to workforce changes.
<p>We are looking for a Routing Specialist to support freight-related accounting and transportation coordination activities for a wholesale distribution operation in Avon, Ohio. This position blends financial accuracy with logistics support, helping ensure routing, billing, and carrier arrangements are handled efficiently and in line with business agreements. The ideal candidate is comfortable working with contract terms, transportation costs, and day-to-day administrative systems while maintaining strong attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily route scheduling by organizing transportation plans and aligning shipments with available carriers, haulers, and internal drivers.</p><p>• Maintain accurate freight expense records by entering and updating transportation charges tied to customer deliveries and outbound movements.</p><p>• Review and manage carrier pricing agreements to support cost control and ensure freight rates are applied correctly.</p><p>• Examine contract terms and billing structures to confirm charges, service expectations, and rate conditions are properly documented.</p><p>• Prepare and validate billable transportation rates so invoices and internal cost records reflect current agreements.</p><p>• Use Great Plains, FileMaker, and Microsoft Office applications to track data, maintain records, and support reporting needs.</p><p>• Monitor route assignments and pinned routes to help keep delivery activity organized and operationally efficient.</p><p>• Communicate with transportation partners and internal teams to resolve discrepancies involving routing, billing, or freight charges.</p>
We are looking for a results-driven Marketing Manager to join a contract position based in Ohio. In this hybrid role, you will shape and deliver marketing programs that strengthen brand visibility, attract prospective customers, and support business growth. The ideal candidate brings strong digital marketing expertise, practical experience with HubSpot, and a proven ability to manage campaigns across multiple channels in a fast-moving environment.<br><br>Responsibilities:<br>• Design and launch multi-channel marketing initiatives that increase lead flow and strengthen market presence.<br>• Oversee paid digital campaigns on platforms such as LinkedIn and Facebook, adjusting strategy to improve reach and return on investment.<br>• Plan, publish, and refine social media content through HubSpot tools to boost audience engagement and brand consistency.<br>• Track campaign results, interpret performance metrics, and present recommendations that improve future marketing outcomes.<br>• Partner with sales and other internal stakeholders to create targeted programs that support pipeline development and customer acquisition.<br>• Maintain and update website content to ensure messaging remains current, accurate, and aligned with the brand experience.<br>• Produce marketing materials, campaign messaging, and promotional assets that reflect business priorities and audience needs.<br>• Research industry trends, platform updates, and new marketing approaches to keep campaigns effective and competitive.<br>• Provide support for additional promotional activities and special marketing projects as business needs evolve.
<p>We are looking for a detail-oriented Shipping Specialist/Customer Service to join our team in Cleveland, Ohio. This is a Contract to permanent placement position from 3pm-11pm. The ideal candidate thrives in fast-paced environments, enjoys problem-solving, and is eager to learn and grow. </p><p> Responsibilities: • Coordinate shipping activities, including scheduling and tracking deliveries to ensure timely and accurate transport. • Communicate with internal teams and external partners to address inquiries and resolve logistical challenges. • Manage inbound telephone calls while providing exceptional customer service and accurate information. • Maintain detailed records and ensure the proper transfer of information to legal documents. • Collaborate with the operations manager during the training period to gain a comprehensive understanding of company processes. • Utilize basic computer skills to operate internal software systems efficiently. • Support weekend logistics operations on a rotating schedule, ensuring coverage and proper execution of tasks. • Monitor and report on shipping performance to identify opportunities for improvement. • Research and apply industry best practices to enhance operational efficiency. • Assist in maintaining compliance with customs and shipping regulations.</p>
We are looking for an experienced Recruiter to support hiring initiatives in Ohio. This Long-term Contract position focuses on managing the full recruitment lifecycle, building strong talent pipelines, and partnering with stakeholders to attract candidates with relevant experience. The ideal candidate brings a corporate recruiting background, thrives in high-volume environments, and uses applicant tracking systems effectively to keep searches organized and moving forward.<br><br>Responsibilities:<br>• Lead end-to-end recruitment activities, from intake discussions and sourcing strategy through offer coordination and hiring follow-up.<br>• Build and maintain candidate pipelines by using proactive sourcing methods across multiple channels to identify talent with relevant experience.<br>• Partner with hiring managers to understand staffing priorities, define candidate profiles, and align recruiting efforts with business needs.<br>• Manage a high volume of requisitions while maintaining a strong candidate experience and consistent communication throughout the hiring process.<br>• Review resumes, conduct initial candidate assessments, and present well-matched applicants for consideration.<br>• Maintain accurate records, candidate activity, and workflow updates within the applicant tracking system to ensure process visibility and compliance.<br>• Coordinate interview scheduling and support timely progression of candidates through each stage of the recruitment process.<br>• Contribute to recruiting process improvements and support operational changes or system-related updates as needed within the hiring function.
We are looking for an Accounts Receivable Specialist to join our team in a contract-to-permanent capacity. This position focuses on supporting day-to-day receivables operations, including billing, payment processing, and account follow-up, while helping maintain accurate financial records. The role is fully onsite and offers the opportunity to contribute to broader accounting activities as business needs require.<br><br>Responsibilities:<br>• Prepare and issue customer invoices accurately and on schedule while ensuring billing details are properly recorded.<br>• Apply incoming payments, post cash receipts, and reconcile account activity to keep receivable records current.<br>• Follow up with commercial customers regarding overdue balances and support collection efforts in a thorough manner.<br>• Review aging reports and take action to help reduce outstanding past-due accounts.<br>• Assist with rebate tracking, month-end close tasks, and other general accounting support as needed.<br>• Provide administrative and financial assistance to the Finance Manager to support daily department operations.<br>• Maintain organized documentation for receivables transactions and help ensure reporting accuracy.<br>• Support accounting processes within QuickBooks and assist with related system-based finance activities, including work connected to NetSuite adoption when needed.
<p>We are looking for an experienced Human Resources Manager to support a manufacturing operation in Ohio. This role oversees core HR functions including payroll, onboarding, benefits administration, employee records, and day-to-day employee support. The ideal candidate brings strong organizational skills, sound judgment, and the ability to manage sensitive information accurately in a fast-paced environment.</p><p><br></p><p>• Manage weekly payroll, ensuring accuracy, deductions, and compliance with garnishments</p><p>• Oversee full-cycle onboarding, including screenings, documentation, and system setup</p><p>• Maintain accurate and compliant employee records (pay, PTO, benefits, documentation)</p><p>• Administer retirement plans, including contributions, enrollments, and employee support</p><p>• Manage employee benefits programs, enrollments, and related inquiries</p><p>• Coordinate contract workforce logistics, time tracking, and conversion processes</p><p>• Support employee engagement initiatives and company events</p><p>• Handle offboarding, including benefits termination and exit documentation</p><p>• Respond to employment-related requests (unemployment, workers’ comp, verifications)</p>
We are looking for a detail-oriented Staff Accountant to join a non-profit organization in a contract-to-permanent capacity. This role will contribute to day-to-day financial operations by supporting core accounting activities, preparing reports, and helping maintain accurate records across the fiscal function. The ideal candidate brings strong accounting fundamentals, solid Excel capability, and a collaborative approach to working with internal teams.<br><br>Responsibilities:<br>• Manage day-to-day accounting support across payables, receivables, payroll processing, invoicing, and related financial transactions.<br>• Review and organize vendor records, assign appropriate expense coding, route items for approval, and apply cash receipts accurately.<br>• Record journal entries, reconcile balance sheet accounts, maintain general ledger accuracy, and assist with month-end close activities.<br>• Create recurring and ad hoc financial reports related to budgets, billing activity, and operational performance metrics.<br>• Provide support for purchasing workflows, monitor expense classifications, and help maintain accounting system data.<br>• Prepare documentation for audits and keep fiscal records, agreements, and supporting files current and well organized.<br>• Partner with department leaders and management to support budgeting, reporting needs, internal controls, and financial procedures.<br>• Contribute to grant and contract billing processes and complete additional accounting assignments as business needs evolve.
We are looking for an experienced Grant Accountant to support funding oversight and financial administration for a service-focused organization in Parma, Ohio. This Long-term Contract position is ideal for someone who can manage grant-related accounting with accuracy, maintain compliance with funding guidelines, and provide dependable financial reporting. The person in this role will contribute to daily accounting operations while helping the team address evolving workload needs, including support tied to system upgrade activities when required.<br><br>Responsibilities:<br>• Oversee financial activity for grant-funded programs and ensure transactions are recorded accurately in accordance with funding terms.<br>• Monitor grant balances, expenditures, and restricted funds to help maintain compliance and support sound budget management.<br>• Prepare regular financial reports for internal stakeholders and funding sources, highlighting spending trends and available balances.<br>• Reconcile accounts and review supporting documentation to confirm that grant-related entries are complete, accurate, and properly classified.<br>• Assist with fund administration processes, including tracking award activity, maintaining records, and supporting audit readiness.<br>• Use accounting systems such as Abila MIP to manage financial data and produce reporting tied to grant and fund activity.<br>• Support accounting operations connected to increased workload during system upgrade efforts and related financial process adjustments.<br>• Partner with internal teams to answer questions, resolve discrepancies, and strengthen financial controls around grant management.
We are looking for a skilled Staff Accountant to join our team on a contract basis. In this role, you will oversee financial activities, ensuring compliance with nonprofit accounting standards and grant requirements. Based in Youngstown, Ohio, this position offers an opportunity to contribute to the organization’s mission by maintaining precise financial records and preparing detailed reports.<br><br>Responsibilities:<br>• Maintain the general ledger and accurately record all financial transactions.<br>• Prepare financial statements and reports on a monthly, quarterly, and annual basis for management and the board.<br>• Manage accounts payable and receivable processes efficiently.<br>• Reconcile bank accounts, credit card statements, and balance sheet accounts to ensure accuracy.<br>• Track and report restricted and unrestricted funds following nonprofit accounting standards.<br>• Develop and monitor organizational and program budgets to maintain financial health.<br>• Handle grant accounting by tracking expenditures, preparing reports, and ensuring compliance with grant requirements.<br>• Support the annual audit process by providing necessary schedules and documentation.<br>• Assist in preparing regulatory filings such as Form 990 and other tax-related documents.<br>• Collaborate with leadership and program managers to deliver financial insights and aid decision-making.
We are looking for a detail-oriented Risk Assistant to support risk management and legal-related administrative operations in Independence, Ohio. This contract position offers the opportunity to contribute to insurance coordination, claims support, and reporting activities while working closely with internal teams and external partners. The ideal candidate is organized, responsive, and comfortable handling documentation, billing, and data analysis in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee the weekly deductible billing process by reviewing carrier submissions, organizing records, and distributing information to the appropriate stakeholders.<br>• Support the Director of Risk Management with onboarding newly acquired or opened business locations by coordinating insurance setup, incident reporting access, statements of value, and pre-opening guidance.<br>• Gather and analyze loss information, renewal materials, and claim activity data to assist with reporting, trend evaluation, and departmental decision-making.<br>• Communicate with third-party administrators, brokers, and insurance carriers to report new, relocated, or closed locations and maintain accurate coverage and structural records.<br>• Process departmental and outside counsel invoices by assigning proper coding and forwarding documentation for accounts payable handling.<br>• Coordinate vehicle insurance support by providing updated insurance cards upon renewal and submitting quarterly fleet changes to the insurance broker.<br>• Prepare and maintain risk-related correspondence and administrative records, including document retention notices and other supporting materials.<br>• Supply the Legal team with claim files, investigative documentation, and loss run reports when matters proceed to litigation.<br>• Organize document storage within the company’s document management tools and assist with shipment preparation, meeting coordination, and other departmental administrative needs.
<p>We are looking for an experienced D365 F& O Software Architect to lead the design, architecture, and governance of a supply chain management platform. In this long-term contract position, you will play a pivotal role in ensuring the successful implementation and integration of Microsoft Dynamics 365 Finance & Operations solutions. This position is based in Cleveland, Ohio, and offers a remote work option.</p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee the architecture and technical design for the D365 Finance & Operations platform, ensuring alignment with business objectives.</p><p>• Lead the integration of supply chain processes within the D365 platform, ensuring seamless functionality across all modules.</p><p>• Provide technical governance and best practices throughout the implementation lifecycle.</p><p>• Collaborate with stakeholders to gather requirements and translate them into actionable technical solutions.</p><p>• Troubleshoot and resolve complex technical issues related to the D365 F& O platform.</p><p>• Ensure scalability, security, and performance of the platform by implementing robust enterprise architecture principles.</p><p>• Work closely with cross-functional teams to ensure timely delivery of project milestones.</p><p>• Conduct regular assessments and optimizations to improve platform efficiency and user experience.</p><p>• Offer guidance and mentorship to team members on D365 F& O best practices.</p><p>• Stay up-to-date with industry trends and advancements to enhance the platform's capabilities.</p>
<p>We are looking for an entry level Receptionist to support daily front desk operations for an organization serving a detail-oriented, high-end client base in Cleveland, Ohio. This Contract position is ideal for someone who enjoys creating a positive first impression, communicating clearly, and maintaining an organized office environment. The role is fully onsite and offers an excellent opportunity for an entry-level candidate who brings strong customer service skills and a detail-oriented approach.</p><p><br></p><p>Responsibilities:</p><p>• Welcome guests and clients in a courteous, attentive manner while ensuring a strong first impression at the front desk.</p><p>• Manage incoming calls through a multi-line phone system, directing inquiries accurately and responding with clarity and care.</p><p>• Receive mail, packages, and deliveries, and ensure items are routed promptly to the appropriate internal contacts.</p><p>• Maintain shared hospitality areas, including the kitchen and coffee station, so they remain clean, orderly, and consistently stocked.</p><p>• Support day-to-day reception activities by monitoring the front office area and helping keep common spaces presentable.</p><p>• Provide attentive customer service to visitors and internal staff by addressing routine questions and coordinating basic front desk needs.</p>
We are looking for an Office Services Associate to support daily back-office operations for a client site. This is a contract position focused on delivering dependable copy, mail, intake, and general office support in a fast-paced work environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage multiple priorities while handling sensitive materials with care.<br><br>Responsibilities:<br>• Manage incoming office service requests by reviewing instructions, confirming ticket details, and recording work accurately in designated logs.<br>• Provide day-to-day support across reprographics, mail handling, and intake activities while following established site procedures and service standards.<br>• Organize assignments based on urgency and service commitments to ensure completed work is delivered on schedule.<br>• Communicate promptly with supervisors or clients when deadlines, job specifications, or service issues require clarification or escalation.<br>• Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running efficiently.<br>• Check completed work for accuracy and quality, including reviewing your own output and supporting quality control across the team when needed.<br>• Follow workplace policies, including confidentiality, appropriate conduct, and efficient use of equipment and materials.<br>• Assist with additional office support functions such as hospitality, reception, or audio/visual coordination as business needs require.<br>• Handle physical production tasks that may involve standing for extended periods and lifting materials or boxes weighing up to 50 pounds.
We are looking for a detail-oriented Sr. Customer Service Representative to support customer accounts and order-related activities for a manufacturing operation in Canton, Ohio. This Contract position will serve as a key link between customers, internal teams, and sales partners to help ensure accurate order handling, responsive communication, and dependable service. The ideal candidate brings strong customer service experience, the ability to manage multiple priorities, and a proactive approach to maintaining account accuracy and customer satisfaction.<br><br>Responsibilities:<br>• Oversee customer orders from receipt through fulfillment, making updates to purchase orders accurately and maintaining a high standard of data integrity.<br>• Review customer agreements and related documentation to confirm orders align with applicable contract terms and business requirements.<br>• Support complex customer accounts by coordinating service needs, assisting sales partners, and helping maintain strong day-to-day account relationships.<br>• Respond to inquiries regarding new business opportunities, assess customer requests, and route information appropriately to support timely follow-up.<br>• Communicate changes affecting deliveries, including revised shipment commitments, shortages, overages, and product disposition updates.<br>• Prepare and maintain near-term shipping schedules, monitor product availability, and coordinate release timing to support customer demand.<br>• Provide customer-facing support through portals, service communication, and account-related reporting while promoting a positive service experience.<br>• Contribute to process improvement efforts, assist with audits when needed, and provide KPI or account data to management upon request.<br>• Share customer volume expectations with internal planning partners, highlight significant demand changes, and support system or process-related updates that affect the team.<br>• Help train team members on procedural changes and keep work instructions or training materials current as business needs evolve.
We are looking for a detail-oriented Sales Support team member to join a busy team on a long-term contract assignment. This permanent role focuses on providing day-to-day sales assistance through accurate data management, customer communication, and responsive support for parts-related inquiries. The position plays an important role in helping the sales organization strengthen customer relationships, maintain a healthy pipeline, and drive continued revenue growth.<br><br>Responsibilities:<br>• Enter and maintain sales-related records with accuracy in company systems and Excel spreadsheets.<br>• Provide daily administrative and operational support to the sales team as they pursue new and existing business opportunities.<br>• Answer inbound calls promptly and assist customers with questions related to parts, orders, and general sales support needs.<br>• Place outbound follow-up calls to support customer activity, encourage engagement, and assist ongoing sales efforts.<br>• Coordinate effectively with both internal departments and external customers to resolve issues and keep requests moving forward.<br>• Research model and serial number information to identify the correct part numbers for customer requests.<br>• Use business platforms such as SAP, Google Workspace, and Salesforce to manage information, track activity, and support order processes.<br>• Contribute to sales performance by helping increase revenue opportunities, improve pipeline visibility, and promote webshop adoption.
We are looking for a proactive and detail-oriented Work Order Coordinator to join our team in Austintown NT, Ohio. In this role, you will play a critical part in ensuring the smooth scheduling and coordination of service activities, including skilled trades, custodial, and grounds maintenance teams. This is a Contract position, offering the opportunity to transition into a long-term role based on performance.<br><br>Responsibilities:<br>• Coordinate and schedule service activities for skilled trades, custodial staff, and grounds maintenance workers to ensure efficient operations.<br>• Manage and track work orders using multiple software systems to maintain accurate records and timely updates.<br>• Utilize Microsoft Office tools, including Outlook, Excel, and Word, to document and communicate service-related tasks.<br>• Handle incoming service calls and type detailed documentation for each request in the appropriate systems.<br>• Collaborate with team members in a fast-paced environment to meet deadlines and maintain high-quality service.<br>• Prioritize tasks effectively to manage competing demands and ensure optimal workflow.<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Support the service division by identifying areas for improvement and implementing solutions.<br>• Adapt quickly to new processes and technologies to maintain high performance standards.
We are looking for a skilled Legal Secretary to join our team in Youngstown, Ohio. This is a long-term contract opportunity for someone who is detail oriented and experienced in providing administrative support to legal teams. If you excel in managing schedules, handling legal filings, and maintaining accurate documentation, we encourage you to apply.<br><br>Responsibilities:<br>• Manage and coordinate calendars for attorneys, ensuring all appointments, deadlines, and meetings are accurately scheduled.<br>• Prepare, proofread, and format legal documents, correspondence, and reports as needed.<br>• Handle electronic court filings (e-Filing) and ensure all documents comply with court requirements.<br>• Maintain and organize client files, ensuring all records are complete and up-to-date.<br>• Conduct dictation and transcription tasks with speed and accuracy.<br>• Monitor and manage deadlines for legal filings and case-related tasks.<br>• Communicate effectively with clients, court personnel, and legal professionals.<br>• Assist with general administrative duties, such as answering phones, managing emails, and ordering supplies.<br>• Ensure confidentiality and security of all legal and client information.<br>• Provide support for special projects or assignments as directed by attorneys.
We are looking for a Customer Service Representative to support customer accounts for a manufacturing operation. This contract opportunity with potential for a permanent role is ideal for someone who combines strong communication skills with a proactive approach to order management, customer support, and cross-functional coordination. The role begins with onsite training and may transition to a hybrid schedule of two remote days per week after training is completed.<br><br>Responsibilities:<br>• Manage customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records.<br>• Monitor open orders and forecasts, follow up on time-sensitive requests, and take action to help keep customer commitments on track.<br>• Partner with sales, supply chain, manufacturing, and other internal teams to resolve service issues and improve delivery results.<br>• Communicate clearly with customers and internal stakeholders regarding order status, commercial terms, and account-related questions.<br>• Maintain customer master data and ensure account information remains current, complete, and reliable.<br>• Provide responsive support for inbound and outbound customer interactions while delivering a high level of professionalism and service.<br>• Apply product knowledge and sound judgment to address account needs, identify concerns, and support effective business decisions.<br>• Use Excel and internal systems to review account activity, analyze order details, and support day-to-day customer service operations.