We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service.<br><br>Responsibilities:<br>• Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction.<br>• Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions.<br>• Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration.<br>• Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies.<br>• Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs).<br>• Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary.<br>• Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions.<br>• Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts.<br>• Apply project management principles to organize and prioritize work across multiple functions.<br>• Perform additional duties as assigned to support organizational goals.
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
<p>We are looking for a dedicated Customer Experience Specialist to support inside sales activities within the transportation equipment manufacturing industry. This contract position is based in Elmhurst, Illinois, and involves managing customer inquiries, preparing quotations, and processing orders to ensure seamless customer service. The ideal candidate will excel at fostering strong relationships and maintaining organized workflows.</p><p><br></p><p>Responsibilities:</p><p>• Prepare accurate price quotations for both prospective and current customers.</p><p>• Process and enter customer orders into the enterprise resource planning system, ensuring all necessary documentation is attached.</p><p>• Address customer inquiries regarding pricing, orders, shipments, deliveries, and invoices in a timely and detail-oriented manner.</p><p>• Serve as a liaison between customers and internal departments, promoting effective communication and collaboration.</p><p>• Maintain and update customer information in the system, including filing and organizing sales order documents.</p><p>• Represent the company at industry meetings and trade association events when required.</p><p>• Assist with accounts receivable collections by following up with customers as needed.</p><p>• Identify and report market opportunities, as well as flag potential challenges that could impact operations.</p><p>• Handle incoming calls, directing them to the appropriate team or individual for resolution.</p><p><br></p><p>The salary range for this position is $22/hr to $24/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. In this role, you will manage inbound customer inquiries related to waste and garbage collection services in a fast-paced environment. This is a Contract to permanent position, offering a great opportunity to grow within the waste management industry.<br><br>Responsibilities:<br>• Respond to a high volume of customer calls daily, addressing inquiries about waste collection services.<br>• Provide accurate information, resolve service-related issues, and ensure customer satisfaction.<br>• Maintain a calm and detail-oriented demeanor while managing calls in a dynamic and sometimes noisy environment.<br>• Use problem-solving skills to efficiently address customer concerns and identify solutions.<br>• Accurately document customer interactions and update records as necessary.<br>• Collaborate with team members while also demonstrating the ability to work independently.<br>• Prioritize and manage multiple tasks effectively in a fast-paced setting.
We are looking for a Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-permanent position, you will play a key role in providing exceptional support to customers, ensuring their needs are met throughout the order lifecycle. This opportunity is ideal for individuals who excel in communication, problem-solving, and delivering outstanding service.<br><br>Responsibilities:<br>• Respond to and direct incoming customer inquiries with professionalism and efficiency.<br>• Accurately input customer orders, ensuring details such as product specifications and pricing are correct.<br>• Track and monitor order progress, providing timely updates to customers as needed.<br>• Address and resolve customer concerns related to order processing, ensuring satisfaction.<br>• Collaborate with internal teams to troubleshoot and resolve issues during the fulfillment process.<br>• Investigate and correct discrepancies in orders to maintain accuracy.<br>• Communicate with customers to update them on issue resolution and order status.<br>• Document recurring issues and suggest improvements to enhance processes.<br>• Deliver exceptional customer service throughout the entire order lifecycle, including the resolution of any challenges.
We are looking for a dedicated Customer Service Representative to join our team in Park Ridge, Illinois. This is a contract position with the potential for long-term employment based on performance. The ideal candidate will bring office experience, strong multitasking abilities, and proficiency in computer skills, with food industry knowledge being a plus.<br><br>Responsibilities:<br>• Accurately input purchase orders into the system, ensuring all data is correct and up-to-date.<br>• Collaborate with a team of five customer service representatives to maintain efficient operations.<br>• Gradually take on client communication responsibilities after completing training.<br>• Manage multiple tasks simultaneously while maintaining attention to detail.<br>• Follow company standards for professionalism and dress code, including jeans and gym shoes.<br>• Support internal processes by ensuring smooth and timely data entry.<br>• Work effectively in a fast-paced office environment to meet deadlines.<br>• Uphold reliability and consistency in daily work tasks.
We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. In this contract role, you will play a crucial part in supporting sales operations and ensuring a seamless customer experience. This position is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with others to achieve shared goals.<br><br>Responsibilities:<br>• Provide assistance to outside sales representatives and brokers, ensuring smooth communication and coordination.<br>• Manage customer accounts and oversee the sales pipeline to maintain accurate and timely updates.<br>• Perform data entry tasks and track leads to support the sales team efficiently.<br>• Address customer inquiries and resolve issues promptly to ensure satisfaction.<br>• Work closely with the sales team to improve workflows and optimize processes.<br>• Handle inbound and outbound calls professionally to support customer needs.<br>• Process orders and maintain accurate records in the system.<br>• Respond to customer queries with clarity and professionalism, ensuring a positive experience.
