We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.

• Proven experience in inbound customer service, preferably within financial services or credit unions.<br>• Exceptional patience and empathy when working with diverse member needs.<br>• Proficiency in using software tools such as Symitaur, Amazon Connect, Smart Sheets, and Orpheus.<br>• Strong communication skills, both verbal and written, to ensure clear and effective member interactions.<br>• Ability to multitask efficiently while managing multiple screens and systems.<br>• Reliability and consistency in attendance to support operational demands.<br>• Willingness to work two Saturdays per month and balance weekday schedules accordingly.<br>• Familiarity with credit union products and services is highly desirable.

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