We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois near Elmwood Park. In this role, you will be responsible for delivering exceptional service to customers while maintaining strong relationships with internal teams and external stakeholders. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to ensuring customer satisfaction through attentive communication and efficient problem-solving. Compensation: $19-$22 per hour7:00am-3:30pm or 7:30am-4:00pmOnsite Near elmwood park, and they have parking. Benefits: Medical, Dental, Vision, 401k, PTO and Sick daysOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Foster strong communication and collaboration with the outside sales team and other divisions to ensure seamless customer service.• Build and maintain customer trust and satisfaction across all company locations.• Respond to customer inquiries.• Identify and implement process improvements.• Collect and analyze customer information to consistently exceed their expectations.• Provide accurate support in areas such as quotes, pricing, freight costs.• Utilize company systems to create quotes and input orders.• Update and verify customer account details.• Balance company policies with customer needs, making decisions that benefit both parties and escalating issues to management when necessary.

•Excellent communication skills, both written and verbal•Excellent interpersonal skills with the ability to provide constructive feedback•Strong analytical, problem solving, decision-making•Time management and stress management skills•Strong organizational skills•Strong sense of professionalism and presents self well•Excellent commitment to customer satisfaction•Attention to detail is a must for this position•Reliability•Product Knowledge in the wire business a plus•Strong Multi-Tasking skills•Must be a self-starter•Must be Team Oriented•Troubleshooting skills with the ability to quickly assess problems and devise solutions•Positive, tactful, organized, professional approach, demeanor and comfortable working in a high energy, rapidly changing environment•Passionate about quality and customer success•Ability to work successfully in a 'virtual' team environment

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Chicago, IL
onsite
Permanent
40000.00 - 45760.00 USD / Yearly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois near Elmwood Park. In this role, you will be responsible for delivering exceptional service to customers while maintaining strong relationships with internal teams and external stakeholders. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to ensuring customer satisfaction through attentive communication and efficient problem-solving. Compensation: $19-$22 per hour7:00am-3:30pm or 7:30am-4:00pmOnsite Near elmwood park, and they have parking. Benefits: Medical, Dental, Vision, 401k, PTO and Sick daysOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Foster strong communication and collaboration with the outside sales team and other divisions to ensure seamless customer service.• Build and maintain customer trust and satisfaction across all company locations.• Respond to customer inquiries.• Identify and implement process improvements.• Collect and analyze customer information to consistently exceed their expectations.• Provide accurate support in areas such as quotes, pricing, freight costs.• Utilize company systems to create quotes and input orders.• Update and verify customer account details.• Balance company policies with customer needs, making decisions that benefit both parties and escalating issues to management when necessary.
2026-02-04T19:58:42Z