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169 results for Tier Ii It Support Engineer jobs

IT Support Analyst

Irvine, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a skilled and customer-focused IT Support Analyst to provide Tier 21/2 technical support in a dynamic, environment. This role is responsible for resolving escalated service desk issues, supporting end users across multiple platforms, and maintaining secure and efficient IT operations.. This role is 100% onsite. Top Skills:<ul><li>2-3 Years of experience</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>Troubleshooting printers issues, wi-fi, basic network connectivity</li><li>L1/L2 Ticketing issues</li></ul>
2026-04-24T00:00:00Z

Support Technician I

Las Vegas, NV
onsite
Temporary to Hire
21.48 - 25.93 USD / Hourly
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems. Responsibilities: • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams. • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits. • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues. • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery. • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations. • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation. • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records. • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
2026-04-18T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
OverviewWe are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment. Responsibilities<ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
2026-04-24T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment. Responsibilities:• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.• Prepare and organize computer labs in buildings and offices.• Assist users with the setup and operation of audio/visual equipment for events in public spaces.• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.• Communicate effectively with end users to address technology-related concerns and scheduling requirements.• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.
2026-04-20T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail. Responsibilities:• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.• Provide training and assistance to users in operating audio/visual equipment and other technology tools.• Manage antivirus software and assist users with resolving application or hardware-related issues.• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.• Communicate effectively with users to assess their technology requirements and provide solutions.• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.
2026-04-20T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-04-03T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary / Contract
17 - 20 USD / Hourly
We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy. Responsibilities: • Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement. • Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines. • Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity. • Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately. • Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable. • Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes. • Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience.
2026-04-24T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z

DevOps Engineer: II (Intermediate)

Thiensville, WI
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for an experienced DevOps Engineer to join our team on a long-term contract basis in Mequon, Wisconsin. This role is focused on enhancing analytics governance by identifying and resolving inconsistencies in business intelligence tools, streamlining BI logic, and integrating governance workflows. You will collaborate with cross-functional teams to ensure high-quality and consistent reporting standards across the enterprise. Responsibilities: • Create and maintain Python-based scripts to extract and analyze metric definitions from various BI tools, including Power BI, Tableau, and Domo. • Standardize BI logic to identify and address duplication and inconsistencies across analytics platforms. • Manage and organize results by storing custom metadata, tags, and issue records within governance platforms such as Atlan. • Configure and integrate steward workflows, saved views, and custom attributes into governance systems. • Collaborate with reporting and BI teams to establish and enforce metric naming conventions, certification criteria, and deprecation policies. • Align semantic layers across BI and analytics tools to ensure consistency in reporting. • Develop and execute CI/CD checks and validation processes for new metrics and analytics data. • Ensure adherence to security and governance policies related to analytics and reporting systems. • Facilitate steward reviews for metric certification and deprecation workflows. • Provide technical support and enablement for data governance analysts and stewards.
2026-04-28T00:00:00Z

Sr. IT Security Engineer

Bensalem, PA
onsite
Permanent / Full Time
100000 - 140000 USD / Yearly
We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards. Responsibilities:• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.• Implement and maintain network-based security solutions while establishing data privacy policies.• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.• Maintain detailed security architecture documentation and provide periodic reports on security posture.• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.• Monitor and manage security devices to protect systems from internal and external threats.
2026-04-30T00:00:00Z

IT Support/Entry-Level Help Desk

Boulder, CO
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an entry-level IT support specialist to join a team and assist with daily hardware and help desk operations. This Long-term Contract position is ideal for someone who is organized, responsive, and comfortable handling a high volume of support activity while preparing equipment for end users. The role focuses on device setup, inventory coordination, ticket management, and general technical assistance in a corporate environment. Responsibilities: • Prepare laptops and other hardware for user deployment by completing setup, configuration, and staging tasks accurately. • Track incoming, outgoing, and retired equipment to maintain organized and up-to-date inventory records. • Provide first-level help desk support by responding to user issues and working through assigned service tickets. • Manage a steady workload of open requests while prioritizing tasks and maintaining consistent follow-through. • Support hardware lifecycle activities, including deployment readiness and proper retirement or disposal of outdated devices. • Assist with basic troubleshooting for end-user technology issues related to hardware, configurations, and workplace connectivity. • Follow established instructions and documentation carefully to reduce errors and ensure reliable support delivery.
2026-05-01T00:00:00Z

Endpoint Systems Engineer

Ankeny, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Endpoint Systems Engineer to play a key role in enhancing operational efficiency and supporting endpoint systems across the organization. This position requires a strong technical background, excellent problem-solving skills, and the ability to work both independently and collaboratively in a dynamic environment. This is a long-term contract position based in Ankeny, Iowa. Responsibilities: • Design, develop, and test automation processes for endpoint systems to ensure scalability and adaptability to organizational growth. • Create, test, and deploy Microsoft PowerShell and batch scripts to install and update proprietary and third-party software. • Implement and maintain processes to ensure software and settings are applied during endpoint replacements or initial installations. • Develop redundancy strategies to ensure system reliability and minimize downtime. • Collaborate in the design and implementation of operational and information support systems. • Evaluate and qualify software used at store locations, including modifications to third-party vendor applications. • Create scripts, programs, and tools to optimize system efficiency and automate repetitive tasks. • Monitor and analyze endpoint system performance to identify and address issues proactively.
2026-04-10T00:00:00Z

Senior IT Security Engineer

Hartford, CT
onsite
Permanent / Full Time
135000 - 165000 USD / Yearly
We are looking for an experienced Senior IT Security Engineer to strengthen and advance our security program in Hartford, Connecticut. In this role, you will work closely with technology teams, business stakeholders, and senior leadership to reduce risk, improve defensive capabilities, and support secure operations across the enterprise. This position is ideal for a hands-on security specialist who can combine technical depth with sound judgment and clear communication. Responsibilities: • Monitor and assess sophisticated cyber threats, translating technical findings into practical recommendations for remediation and risk reduction. • Guide security efforts by tracking changes in the threat landscape and identifying emerging risks that could affect enterprise systems and data. • Partner with both technical teams and leadership to explain security concerns, prioritize actions, and support informed decision-making. • Administer and enhance core security services such as vulnerability management, firewall controls, certificate operations, and data protection capabilities. • Build, secure, and maintain identity infrastructure across Active Directory and Microsoft Entra ID environments. • Develop cloud security architecture, governance standards, and automation processes to improve control effectiveness and operational efficiency. • Support enterprise certificate lifecycle management through the implementation and operation of PKI-related services. • Research, test, and validate new security tools and approaches, providing leadership with recommendations on solutions that deliver measurable value. • Advise business and IT partners on secure design practices, helping teams embed security into processes, platforms, and day-to-day operations.
2026-05-03T00:00:00Z

Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security. Key Responsibilities:<ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul>
2026-04-24T00:00:00Z

IT Infrastructure Engineer

Hampton, IL
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
Position: IT INFRASTRUCTURE ENGINEER / IT HELP DESK MANAGER Location: QUAD CITIES - ONSITE Salary: up to $85K + exceptional benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Robert Half is looking for a IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN QUAD CITIES for a permanent direct hire full time position for our client company. In this unique IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN QUAD CITIES permanent position you will join a highly successful company. This is a thriving organization with a close knit team. You will have autonomy to manage the IT Help Desk Team and assist in other IT Infrastructure Administration initiatives and projects. You will feel a true sense or ownership and relationship building as you will be a go-to person for your own team and customers across the entire organization. Responsibilities will include managing and assisting with Help Desk Tier 1-3 tickets and any special projects. A wide breadth of IT experience and a proven track record of IT customer service success are essential. You will build strong collaboration and trust with the Senior Leaders and the IT Infrastructure Teams. This is a FANTASTIC opportunity to apply ALL OF YOUR SKILLS, BE VALUED AND REWARDED FOR YOUR CONTRIBUTIONS . You will not be bored in this position and your contributions will be recognized and rewarded. Requirements: • 7+ years of IT Help Desk and Infrastructure experience in various roles including: desktop support analyst, help desk manager, system administrator, network administrator, security administrator and other. • Technical skills will include: MS O365, desktop, hardware, software, Active Directory, user accounts, installing network hardware and software, setting up network external devices, rouble-shooting connectivity issues and other research and resolution. • Must possess exceptional communication, presentation, customer service skills *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. **
2026-04-07T00:00:00Z

PIA P&C Service Associate (Tier II)

Rochester, NY
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented PIA P&C Service Associate (Tier II) to support insurance service operations in Rochester, New York. This Long-term Contract position is ideal for someone who can manage service-related tasks efficiently, communicate clearly with partners and carriers, and work comfortably across multiple computer-based systems and web platforms. The role focuses on resolving policy service issues, handling inbound and outbound communication, and helping maintain accurate, timely processing for property and casualty insurance activities. Responsibilities: • Manage day-to-day service activity for property and casualty accounts, ensuring requests are handled accurately and within expected timelines. • Respond to incoming inquiries and place outbound calls to gather information, provide updates, and coordinate next steps with clients, partners, and insurance carriers. • Review documentation for completeness, identify missing items or deficiencies, and follow through to obtain the information needed for processing. • Use internal systems, online platforms, and related tools to update records, track progress, and maintain organized service documentation. • Coordinate with external carriers and internal stakeholders to support claim-related or policy service matters, including disability-related inquiries when applicable. • Assist with workflow planning and prioritization to keep multiple assignments moving efficiently in a high-volume environment. • Support activities involving Paychex and other business platforms as required for service execution and record accuracy. • Remain effective during extended periods of desk and computer work while maintaining consistent attention to detail and service quality.
2026-05-01T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-04-30T00:00:00Z

Application Support Specialist

Saint Augustine, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T00:00:00Z

Site Reliability Engineer III

Chicago, IL
onsite
Temporary / Contract
50 - 54 USD / Hourly
We are seeking a Site Reliability Engineer (SRE) to support a greenfield initiative within the Trade Compliance and Innovation team. This role will serve as the primary SRE for one squad within a geographically distributed team and will support a second squad as needed. The SRE will play a key role in enabling scalable, secure, and highly reliable infrastructure from development through production while partnering closely with development and QA teams.This is a hands‑on role requiring strong DevOps and cloud infrastructure expertise, a software‑engineering mindset, and the ability to independently research, design, and implement solutions that improve system reliability and operational efficiency. Key Responsibilities:· Apply software engineering practices to IT operations to maintain scalable, secure, and highly available production environments.· Act as a bridge between development and operations by applying engineering rigor to system administration and infrastructure management.· Design, build, and support infrastructure across DEV, Test, and Production environments.· Develop and maintain automation using code to analyze logs, monitor systems, test environments, and respond to incidents.· Implement and manage Infrastructure as Code (IaC) using Terraform following organizational best practices.· Support deployments of Java and Python‑based microservices, containerized workloads, and related cloud services.· Implement and manage blue‑green deployments, scaling strategies (horizontal and vertical), resiliency, and security postures.· Support Azure Container Apps (ACA) and Kubernetes platforms (AKS).· Work with messaging systems, webhooks, Azure Functions, and distributed integrations.· Support monitoring, logging, and observability using enterprise tools (e.g., ELK, Grafana).· Partner closely with global Dev, QA, and SRE team members to resolve infrastructure and reliability issues.· Research, learn, and apply new technologies and solutions as required.
2026-04-15T00:00:00Z

Network Engineer III

Great Neck, NY
onsite
Temporary / Contract
42 - 47 USD / Hourly
Position OverviewWe are seeking a Senior Network Engineer to support a mission‑critical government environment in Kings Point, NY. This onsite role requires hands‑on expertise designing, implementing, maintaining, and troubleshooting enterprise‑level network infrastructure in a structured and regulated setting.The ideal candidate is technically strong, detail‑oriented, and comfortable working in a secure customer‑facing environment. Key Responsibilities<ul><li>Design, implement, configure, and maintain LAN, WAN, DMZ, and wireless networks</li><li>Provide Level 2 and Level 3 network and systems support</li><li>Configure, test, and maintain Cisco switches and routers</li><li>Design, plan, and optimize enterprise wireless networks</li><li>Support Aruba wireless and Network Access Control (NAC) architecture</li><li>Configure and manage firewalls, VPNs, and network access security tools</li><li>Support Nutanix Prism and Acropolis Hypervisor</li><li>Administer Active Directory and Group Policy in Windows Server and Windows 11 environments</li><li>Develop and implement PowerShell scripts for automation</li><li>Create and maintain detailed technical documentation</li><li>Ensure compliance with NIST and FISMA standards</li><li>Collaborate cross‑functionally to improve stability, performance, and security</li></ul>
2026-04-28T00:00:00Z

Senior Support Specialist

Beverly Hills, CA
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment. Responsibilities:• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.• Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs.• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.• Coordinate schedules for routine IT projects and ensure timely delivery of support services.• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.
2026-04-03T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-04-23T00:00:00Z

IT Manufacturing Support

Pittsburg, KS
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a detail-oriented IT Manufacturing Support specialist to join our team in Pittsburg, Kansas. This long-term contract position is ideal for candidates with a solid foundation in Tier 1 technical support and a proactive approach to problem-solving. Prior experience in a manufacturing environment is highly desirable. Responsibilities: • Provide Tier 1 technical support, addressing basic hardware, software, and system issues. • Assist with password resets, account setups, and other Active Directory-related tasks. • Monitor and resolve service desk tickets promptly and efficiently. • Perform basic troubleshooting for Microsoft Windows 10 and other standard operating systems. • Install and configure hardware and software as needed to support end-users. • Maintain detailed records of support activities using a ticketing system. • Collaborate with team members to ensure timely resolution of technical issues. • Deliver support tailored to a manufacturing environment, ensuring minimal disruption to operations.
2026-04-15T00:00:00Z

Software Support Analyst - PERM FTE

Cedar Rapids, IA
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
Software Support Analyst (PERM DIRECT HIRE) Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA DIRECT HIRE PERMANENT POSITION: NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY ! WHY APPLY?We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.*** For immediate ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K What You’ll Do!:• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications• Troubleshoot and resolve software, system, and user issues in a service desk environment• Support clients through remote connections and direct user interaction• Analyze client data files & troubleshoot• Assist users with Windows-based software and Microsoft Office applications, particularly Excel• Support software connected to paper scanning devices and related workflows• Document issues, resolutions, and support activity through ticketing systems• Collaborate with peers on the service desk and escalate issues when neededSupport Environment• 90% external client support• 10% internal support• Service desk structure includes Tier 1, Tier 2, and Tier 3What We’re Looking For• Experience in application support, technical support, or service desk support• Background supporting proprietary software or third-party software applications• Strong knowledge of:o Windows operating systemso SQL Servero Microsoft Office, esp. Excel• Ability to review and interpret client data files for troubleshooting• Strong communication skills & a customer-service mindsetNice to Have• Experience supporting document imaging, scanning software, or hardware-integrated applicationWhy Join UsThis is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You’ll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. Software Support Analyst Direct Hire position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.
2026-05-03T00:00:00Z

IT/OT Service Desk Specialist

Charleston, SC
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply. Responsibilities: • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. • Monitor system performance to ensure reliability, security, and optimal functionality. • Assist end users with system access, hardware setup, application usage, and configurations. • Document incidents, solutions, and knowledge base articles to promote ongoing improvement. • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. • Perform account management tasks, such as resetting passwords and resolving access issues. • Provide remote support for users both on-site and in off-site locations. • Deliver basic training to users on IT tools and technologies to enhance their efficiency. • Collaborate with internal IT teams and external vendors to address and resolve technical issues. • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
2026-04-13T00:00:00Z

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