Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
<p>Robert Half is proactively seeking Senior Help Desk Engineers to join our candidate pipeline for contract and contract-to-hire placements. These roles are best for seasoned IT professionals with 5+ years of help desk or desktop support experience, ideally with leadership exposure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as escalation point for Level I and II support teams.</li><li>Lead resolution of critical incidents and outages.</li><li>Manage user account administration, system upgrades, and IT projects.</li><li>Mentor junior technicians and contribute to help desk process improvements.</li></ul>
<p>We are seeking a <strong>Senior Help Desk Analyst</strong> to join our IT support team. In this role, you’ll serve as the first point of escalation for technical issues, provide advanced troubleshooting, and ensure a high level of customer service to internal users. You’ll also play a key role in mentoring junior analysts, improving support processes, and collaborating with infrastructure and application teams to keep systems running smoothly.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 technical support for desktops, laptops, mobile devices, printers, and related hardware/software.</li><li>Troubleshoot and resolve complex issues related to Windows/Mac OS, Office 365, VPN, networking, and business applications.</li><li>Act as an escalation point for junior Help Desk Analysts, providing guidance and advanced troubleshooting.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and adherence to SLAs.</li><li>Document issues, solutions, and knowledge base articles for future reference.</li><li>Assist with onboarding/offboarding of users, including account setup, permissions, and hardware provisioning.</li><li>Collaborate with infrastructure and systems teams on patching, upgrades, and IT projects.</li><li>Contribute to process improvement initiatives to enhance help desk efficiency and customer satisfaction.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Technician to join our team on a contract basis in Havertown, Pennsylvania. In this role, you will provide first-level technical assistance to staff, ensuring smooth operation of devices such as Apple laptops and Chromebooks. This position requires hands-on support, in-person visits, to promptly resolve hardware and software issues.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support for staff, addressing device-related issues efficiently.</p><p>• Troubleshoot and resolve problems with Apple laptops and Chromebooks used by staff </p><p>• Provide desk-side support for walk-in concerns and respond to tech calls for assistance.</p><p>• Maintain effective communication with users to understand and address their technical challenges.</p><p>• Document and track reported issues to identify recurring problems and suggest improvements.</p><p>• Collaborate with team members to share knowledge and enhance support processes.</p><p>• Conduct basic maintenance and configuration of devices to ensure optimal performance.</p><p>• Assist with onboarding new users by setting up devices and providing initial training.</p><p>• Stay updated on emerging technologies relevant to the educational environment.</p>
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize enterprise-level network environments, ensuring seamless connectivity and robust performance. The ideal candidate will bring expertise in designing, implementing, and supporting complex network solutions tailored to business needs.<br><br>Responsibilities:<br>• Provide Tier 2 support to resolve network issues and maintain optimal system functionality.<br>• Design, implement, and integrate advanced network solutions to meet specific business requirements.<br>• Ensure the integrity and availability of network systems by applying best practices across multiple platforms.<br>• Manage and configure Cisco routers, firewalls, and load balancing systems to optimize network performance.<br>• Monitor and troubleshoot issues with data center technologies and infrastructure.<br>• Collaborate with cross-functional teams to enhance network security and performance.<br>• Configure and maintain Border Gateway Protocol (BGP) for seamless data routing.<br>• Implement and manage Palo Alto and Cisco ASA firewalls to strengthen network security.<br>• Maintain documentation of network configurations and processes for operational efficiency.<br>• Stay updated on emerging technologies and recommend upgrades to existing systems.
<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
We are looking for an experienced Systems Engineer to join our team in West Des Moines, Iowa, on a Contract-to-Permanent basis. In this role, you will be responsible for supporting and maintaining IT infrastructure, ensuring system security, and providing advanced technical expertise to internal teams. If you have a strong background in systems engineering and a passion for optimizing IT operations, we encourage you to apply.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including servers, workstations, networking equipment, and virtualization technologies.<br>• Configure, monitor, and secure Fortinet firewalls while ensuring compliance with cybersecurity standards.<br>• Provide Tier 2/3 technical support to internal staff and radiologists, resolving hardware, software, and application issues.<br>• Administer Windows and Linux server environments, ensuring seamless operation and high performance.<br>• Implement and oversee virtualization solutions such as VMware, including deployment, management, and monitoring.<br>• Monitor and enforce security measures to protect sensitive data and comply with regulations such as HIPAA.<br>• Work with SQL databases, ensuring proper configuration, performance, and security.<br>• Assist in the management of network protocols, VPNs, LAN/WAN systems, and Azure Active Directory.<br>• Collaborate on projects involving advanced networking setups, including Ciena switches and ring network topologies.<br>• Stay updated on healthcare IT standards and contribute to the integration of HL7 interfaces where applicable.
<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>
<p>Audio - Video - Lightening!! Do those words perk your eyes? We are seeking a technician to join our client's team in Grand Island, Nebraska. In this role, you will be responsible for supporting events by delivering high-quality audio and video solutions while ensuring equipment is properly maintained and secured. This position requires strong technical skills combined with excellent communication and problem-solving abilities to provide seamless event experiences. No matter how experienced, there is still a path of promotions and growth within this team!</p><p><br></p><p>Apply now, call 319-362-8606, or email your resume direct and confidential to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn)..</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with banquet and event teams to set up and remove required audio/video technologies, ensuring all equipment is secured and maintained.</p><p>• Monitor event schedules, respond to inquiries, and proactively address support requests to enhance service delivery.</p><p>• Provide technology solutions before, during, and after events, ensuring the equipment meets the needs of the event requirements.</p><p>• Communicate effectively with clients to understand their goals, offering technical expertise and suggesting additional solutions when appropriate.</p><p>• Implement security measures for equipment and ensure cables and wiring are properly installed and dressed to meet luxury resort standards.</p><p>• Assist in delivering various media formats, including audio, video, text, and animations, while adapting to the evolving event technology landscape.</p><p>• Document and improve processes under the guidance of the Technology Manager to enhance reliability, efficiency, and compliance.</p><p>• Conduct regular maintenance, cleaning, and repairs on equipment, coordinating replacements as needed and keeping teammates informed of equipment status.</p><p>• Respond calmly under pressure, adapt to changing conditions, and maintain professionalism when interacting with guests and event teams.</p><p>• Work flexible schedules aligned with event needs, demonstrating independence while providing value and support to teammates.</p>
<p><strong>Preferred:</strong></p><ul><li>Experience with Office 365 tenant migrations.</li><li>Troubleshooting experience with Fortinet products</li><li>Previous support of executive-level staff.</li></ul><p>Key Responsibilities:</p><ul><li>Provide hands-on desktop and application support for local Florida office users and remote employees in other regions.</li><li>Act as an escalation point for Level 1 support on issues involving accounts, networking, and systems troubleshooting.</li><li>Support, configure, and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).</li><li>Assist with Active Directory user management, permissions, and group policies.</li><li>Troubleshoot and configure Fortinet products, including FortiGate firewalls, FortiSwitches, and FortiWAPs.</li><li>Perform basic networking tasks: VLANs, firewall policies, opening ports, connectivity troubleshooting, and minor cabling issues.</li></ul><p><br></p><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure smooth operations across various systems and platforms. This is a long-term contract position offering the opportunity to work in a dynamic environment and contribute to the success of both on-site and remote teams.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for macOS and Windows systems, with a focus on a Mac-dominant environment.<br>• Effectively manage and resolve support tickets using ServiceNow.<br>• Utilize Jamf to administer and maintain macOS endpoints.<br>• Provide technical assistance to the New York office and remote teams.<br>• Collaborate with IT leadership and cross-functional teams to enhance service consistency.<br>• Uphold high standards of customer service while addressing technical issues promptly and efficiently.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
<p>We are seeking <strong>Technical Support Specialists</strong> to join our growing global support team. This role is focused on providing external end-user support across phone, chat, and ticketing systems. You will work on complex issues that often require deep troubleshooting and customer service skills. This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.</p><p>You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally. This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).</li><li>Resolve 25–35 tickets per week, including 2nd/3rd tier issues.</li><li>Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.</li><li>Deliver exceptional customer service, guiding end users with patience and professionalism.</li><li>Document technical issues and resolutions clearly and accurately.</li><li>Multitask between calls, chats, and tickets effectively in a fast-paced environment.</li><li>Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).</li><li>Be available for on-call coverage during major incidents, staying until resolution is complete.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul><li>2+ years of technical support experience.</li><li>Strong background in <strong>network support</strong> (specific to products and systems).</li><li>Excellent <strong>customer service</strong> skills working with external end users.</li><li>Outstanding <strong>communication and documentation</strong> abilities.</li><li>Experience with product support, ideally external customer-facing.</li></ul><p><strong>Preferred:</strong></p><ul><li>Net+ training or certification.</li><li>ITIL, A+, or related technical schooling.</li><li>Experience with network-related troubleshooting and support tools.</li></ul><p><br></p><p><strong>Schedule & Work Conditions</strong></p><ul><li>Schedule: <strong>Sunday–Thursday</strong> or <strong>Tuesday–Saturday</strong>.</li><li>Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.</li><li>On-call duty: Must remain until resolution if major incidents occur.</li></ul><p><br></p><p><br></p>
<p><strong>About the Role:</strong></p><p>We’re seeking a motivated and tech-savvy individual to join our IT team as a PC/Entry-Level IT Support Technician. This is an excellent opportunity for recent graduates or individuals looking to start their career in IT. You’ll gain hands-on experience supporting end-users, troubleshooting hardware and software issues, and maintaining IT systems in a dynamic environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Assist with setup and configuration of new equipment and user accounts.</li><li>Perform routine maintenance and updates on systems and applications.</li><li>Document support requests and resolutions in the ticketing system.</li><li>Support remote users via phone, email, and remote access tools.</li><li>Collaborate with senior IT staff on projects and escalated issues.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>Strong interest in technology and problem-solving.</li><li>Basic understanding of Windows OS, Microsoft Office, and networking fundamentals.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and grow in a fast-paced IT environment.</li></ul><p><strong>Preferred (but not required):</strong></p><ul><li>Internship or volunteer experience in IT support.</li><li>Familiarity with Active Directory, Office 365, or ticketing systems.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Supportive team environment with mentorship opportunities.</li><li>Hands-on experience with a wide range of technologies.</li><li>Career development and training resources.</li><li>Great opportunity to launch your IT career!</li></ul><p><br></p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>We are seeking a skilled <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support across a variety of systems and platforms. In this role, you will be the first point of contact for end-users, troubleshooting issues, resolving technical problems, and ensuring smooth day-to-day IT operations. The ideal candidate is a strong communicator, customer-focused, and experienced with both hardware and software support in a corporate environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 & 2 technical support for desktops, laptops, mobile devices, printers, and other hardware.</li><li>Install, configure, and maintain operating systems, applications, and security tools.</li><li>Troubleshoot and resolve network connectivity, VPN, and Wi-Fi issues.</li><li>Manage user accounts, permissions, and access within Active Directory, Microsoft 365, and other systems.</li><li>Document support requests and solutions using the ticketing system.</li><li>Support hardware/software rollouts, system upgrades, and IT projects as needed.</li><li>Escalate complex issues to senior IT staff or vendors when appropriate.</li><li>Maintain an excellent standard of customer service while supporting internal staff.</li></ul><p><br></p>
<p>As a Help Desk Technician, you will offer day-to-day technical support to end-users in a fast-paced IT environment. Your role includes diagnosing, resolving, and documenting hardware, software, and network-related issues, ensuring users experience minimal downtime. You will also play a vital role in managing and troubleshooting Active Directory (AD) and Group Policy (GP) configurations.</p>
<p><strong>About the Role:</strong></p><p>We’re proactively sourcing IT Support Specialists for upcoming contract and contract-to-hire roles. These positions support enterprise IT environments with system access requests, user administration, and software support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide Tier 1–2 support for internal users</li><li>Manage Active Directory accounts and group policies</li><li>Troubleshoot Microsoft 365, VPN, and printer issues</li><li>Support ticket tracking and documentation</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
<p>We are seeking an experienced IT professional to join our team as a dedicated, on-site IT Support Specialist. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach to provide Tier 3 level technical support in a fully cloud-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide dependable on-site IT support, Monday through Friday, ensuring consistent 8-hour daily coverage.</li><li>Diagnose and resolve complex Tier 3 technical issues across diverse computing environments, including PCs and occasionally Macs.</li><li>Address connectivity challenges related to cloud access, VPNs, and Microsoft Tenant systems.</li><li>Administer and maintain Microsoft technologies such as O365, SharePoint, Exchange, Intune, and EntraID.</li><li>Handle user lifecycle tasks, including onboarding and offboarding processes within EntraID.</li><li>Enforce security protocols and policies by leveraging Intune MDM for device management.</li><li>Support network configurations and troubleshoot issues involving subnetting, VLANs, switches, and firewalls; expertise with Ubiquiti hardware is advantageous.</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our client's team in Las Vegas, Nevada. This is a long-term contract to hire opportunity within the healthcare industry, offering the chance to work in a dynamic environment supporting critical IT operations. The ideal candidate will play a key role in ensuring seamless desktop operations and user support during system transitions and upgrades.</p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure desktops and laptops using Altiris imaging tools.</p><p>• Install, update, and troubleshoot applications within Windows 10/11 environments.</p><p>• Provide support for Microsoft 365 applications including Outlook, Teams, and OneDrive.</p><p>• Deliver technical assistance during healthcare system conversion and rollout phases.</p><p>• Implement and manage device patching and updates to ensure system security.</p><p>• Handle Single Sign-On provisioning and user access management.</p><p>• Collaborate with clinical and operational staff to resolve IT issues promptly.</p><p>• Maintain detailed documentation of incidents, resolutions, and system deployments.</p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
