<p><strong>Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.</p><p>This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Handle escalated Tier 2 and Tier 3 support issues related to desktops, servers, networking, and common enterprise applications.</li><li>Troubleshoot complex hardware/software problems that Tier 1 can’t solve, using strong analytical and diagnostic skills.</li><li>Support server and infrastructure components such as Windows Server, Active Directory, group policy, and basic networking.</li><li>Assist with patching, updates, system monitoring, and general environment health checks.</li><li>Document recurring issues, root causes, and permanent solutions to improve environment stability.</li><li>Collaborate with the cybersecurity team (or security-minded initiatives) on best practices, user hardening, and secure configurations.</li><li>Help implement security fundamentals such as MFA, privileged access controls, workstation hardening, and logging improvements.</li><li>Participate in small projects involving system upgrades, new deployments, and process improvements.</li></ul>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
We are looking for a dedicated Help Desk Support Tier II team member to assist with managing and optimizing a newly installed Ubiquiti WiFi system at an upscale RV resort in Oklahoma City, Oklahoma. This contract position offers flexible hours, including evenings and weekends, and requires hands-on expertise in Ubiquiti hardware and software. The ideal candidate will deliver exceptional customer service, resolve connectivity issues, and provide training to internal staff on system operations.<br><br>Responsibilities:<br>• Diagnose and resolve WiFi connectivity issues to ensure seamless network performance.<br>• Deliver on-site technical support to residents, addressing their concerns and providing solutions.<br>• Train internal staff on the fundamental use and management of Ubiquiti systems.<br>• Suggest and implement improvements to optimize the Ubiquiti WiFi network.<br>• Configure and maintain Ubiquiti access points, controllers, and related tools.<br>• Communicate technical solutions clearly to non-technical users.<br>• Adapt to a flexible schedule to provide support during evenings and weekends.<br>• Ensure a dependable and reliable presence while working independently.
<p><strong>About This Posting:</strong></p><p>Robert Half is building a proactive candidate pipeline for mid-level Help Desk Analyst (Tier 2) contract roles. We regularly partner with enterprise clients seeking technical professionals who can manage escalations, mentor Tier-1 staff, and contribute to process improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve complex incidents escalated from Tier 1.</li><li>Manage configurations, patching, and advanced troubleshooting for Windows OS, O365, Teams, and remote connectivity.</li><li>Collaborate with infrastructure teams on deployments and upgrades.</li><li>Document support procedures and mentor junior technicians.</li></ul>
We are looking for a motivated Help Desk Engineer II/III to join our dynamic team in Conshohocken, Pennsylvania. As a trusted IT Consulting and Managed IT provider, we are dedicated to delivering personalized and efficient service to our clients. This role involves supporting a diverse range of technologies and systems, ensuring businesses can operate seamlessly and securely.<br><br>Responsibilities:<br>• Deliver technical support for Microsoft business applications and various line-of-business software to ensure smooth functionality.<br>• Diagnose and resolve hardware issues for workstations, servers, and printers.<br>• Troubleshoot and maintain network hardware, including switches, routers, firewalls, and wireless access points.<br>• Implement and support network security measures to safeguard client systems.<br>• Manage and provide technical support for VoIP systems to ensure reliable communication.<br>• Administer Active Directory tasks, including user management, organizational units, group policies, and trust relationships.<br>• Oversee backup and disaster recovery systems to prevent data loss and ensure business continuity.<br>• Assist with basic support for VPNs and Remote Desktop Services to enable secure remote access.<br>• Monitor system alerts and respond promptly to service tickets using designated tools.<br>• Participate in a rotating on-call schedule to provide after-hours support when required.
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>We’re seeking a Desktop Support Specialist (Tier 2–3) to provide hands-on technical support across Azure-connected environments. You’ll handle escalated tickets, perform system imaging, support device lifecycle management, and assist with Intune and Active Directory administration.</p>
<p>We are looking for a skilled IT Help Desk Technician, Level II, to join our team in Honolulu, Hawaii. This long-term contract position offers an exciting opportunity to provide vital support within the healthcare industry. The ideal candidate will bring expertise in troubleshooting, system maintenance, and customer service to ensure seamless operations in a dynamic medical environment. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for digital imaging systems, including operating systems, networking, software, and system administration, to support radiology operations.</p><p>• Conduct system performance monitoring and analysis, offering recommendations to improve functionality and stability.</p><p>• Address and resolve technical issues involving radiologist diagnostic reading stations through troubleshooting or collaborating with system vendors.</p><p>• Assist in system upgrades and maintenance by providing guidance and support to the IT Clinical Team.</p><p>• Remotely diagnose and resolve software-related issues, ensuring functionality across multiple facilities as required.</p><p>• Collaborate with the Clinical Team to improve workflow communication and conduct quality assurance checks to maintain standard practices.</p><p>• Deliver training, implement solutions, and troubleshoot technical systems, including hardware and software.</p><p>• Maintain accurate records of assets, system patches, and inventory to ensure compliance and operational efficiency.</p><p>• Provide exceptional customer service while managing technical support requests in a timely and precise manner.</p><p>• Support network and VPN troubleshooting, ensuring secure and reliable connectivity for all users.</p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively identifying top-tier IT professionals for upcoming senior-level Help Desk Engineer (Tier 3 / Escalation) contract opportunities. This is ideal for candidates experienced with enterprise support, automation, and advanced troubleshooting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead complex escalations from Tier 1/2, perform root-cause analysis, and resolve high-impact incidents.</li><li>Configure and maintain desktops/laptops, system imaging, MDM, and scripting automation.</li><li>Partner with infrastructure and network teams on migrations and major updates.</li><li>Create and maintain support documentation and mentor junior staff.</li></ul>
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
<p>We are looking for a dedicated Desktop Engineer to join our team in Baltic, Connecticut. In this role, you will install, configure, and maintain VMware Horizon 8, and virtual servers, perform installation, upgrades, troubleshooting, and repairs on hardware and software related to virtual desktops, Windows servers, printers, and Cisco networks, and ensure the smooth operation of IT systems across multiple locations. This position requires a proactive individual who can effectively handle technical challenges and collaborate with diverse teams.</p>
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
<p><strong>Job Summary:</strong></p><p>We are seeking an experienced Cybersecurity and Network Engineer who combines deep technical security expertise with practical networking skills to design, implement, and manage systems that offer both strong protection and optimal performance. This role presents an exciting opportunity to help develop and lead a holistic cybersecurity program while supporting infrastructure scalability and security during company growth.</p><p><strong>Responsibilities:</strong></p><p><strong>Cybersecurity Responsibilities:</strong></p><ul><li>Design, implement, and maintain security measures across networks, endpoints, and cloud environments.</li><li>Collaborate with third-party partners to monitor, analyze, and respond to security incidents using SIEM tools and threat intelligence feeds.</li><li>Manage penetration testing and vulnerability assessments with third-party providers and implement recommended fixes.</li><li>Administer firewalls, IDS/IPS systems, endpoint security solutions, and access management systems.</li><li>Draft, enforce, and maintain cybersecurity policies, procedures, and best practices.</li><li>Develop and refine corporate cybersecurity programs.</li><li>Assist with regulatory compliance initiatives (e.g., NIST, ISO, CMMC).</li><li>Conduct periodic risk assessments and security audits to enhance overall resilience.</li></ul><p><strong>Network Engineering Responsibilities:</strong></p><ul><li>Oversee corporate infrastructure, including technologies such as Meraki, Fortinet, Juniper, VMware, and NAS/SAN solutions.</li><li>Manage and troubleshoot Microsoft Active Directory, DHCP, DNS, and group policies in a multi-site configuration.</li><li>Maintain and support firewalls, wireless networks, VPNs, and SD-WAN connections.</li><li>Diagnose and resolve infrastructure challenges across on-premises and cloud environments using RMM tools.</li><li>Create and maintain comprehensive network documentation, asset inventories, and standard operating procedures.</li><li>Provide tier 2–3 support across departments and collaborate with cross-functional teams.</li><li>Perform additional duties as assigned by the supervisor.</li></ul><p><br></p>
<p><strong>Key Responsibilities</strong></p><p>· <strong>Cybersecurity Responsibilities</strong></p><p>Design, implement, and maintain security controls across networks, endpoints, and cloud environments.</p><p>Coordinate with 3rd party partners to monitor, analyze, and respond to security incidents using SIEM tools and threat intelligence feeds.</p><p>Coordinate vulnerability assessments and penetration testing with 3rd party partners; recommend and implement remediation actions.</p><p>Manage firewalls, IDS/IPS systems, endpoint protection, and identity/access management solutions.</p><p>Develop and maintain cybersecurity policies, procedures, and best practices.</p><p>Develop, implement, and maintain a holistic cybersecurity program.</p><p>Support compliance initiatives, e.g., NIST, ISO, CMMC, Ect</p><p>Proactively perform regular risk assessments and security audits to ensure continued resilience.</p><p><br></p><p>· <strong>Networking Responsibilities</strong></p><p>Deploy, maintain, and troubleshoot corporate infrastructure systems including, but not limited to, Meraki, Fortinet, Juniper, VMware, and NAS/SAN.</p><p>Administer Microsoft Active Directory, DHCP, DNS, and GPOs in a multi-site environment.</p><p>Support and maintain firewalls, wireless networks, VPNs, and SDWAN links.</p><p>Respond to infrastructure issues across physical and cloud environments using RMM tools.</p><p>Develop and maintain accurate network documentation, system inventories, and standard operating procedures.</p><p>Provide Tier 2–3 support across departments and collaborate with cross-functional teams.</p><p>· Other duties as assigned by supervisor.</p><p><br></p><p><strong>Core Competencies:</strong></p><p>· <strong>Strategic Thinking:</strong> Ability to see beyond the immediate challenge, developing solutions that address the more than just the tactical problem, and proactively plan for issues and opportunities, such that disruptions can be minimized</p><p>· <strong>Communication Skills:</strong> Exceptional written and verbal communication skills with ability to influence stakeholders at all levels</p><p>· <strong>Analytical Prowess:</strong> Strong problem-solving and decision-making capabilities with attention to detail</p><p>· <strong>Business Acumen:</strong> Deep understanding of business operations and ability to translate security and infrastructure topics into business-relevant context</p><p>· <strong>Adaptability:</strong> Ability to thrive in a fast-paced environment and manage multiple priorities under tight deadlines</p><p>· <strong>Intellectual Curiosity:</strong> Desire to learn both about topics germane to the role as well as those outside of the strict scope of the role</p>
<p><strong>Job Summary:</strong></p><p>We are seeking an experienced Cybersecurity and Network Engineer who combines deep technical security expertise with practical networking skills to design, implement, and manage systems that offer both strong protection and optimal performance. This role presents an exciting opportunity to help develop and lead a holistic cybersecurity program while supporting infrastructure scalability and security during company growth.</p><p><strong>Responsibilities:</strong></p><p><strong>Cybersecurity Responsibilities:</strong></p><ul><li>Design, implement, and maintain security measures across networks, endpoints, and cloud environments.</li><li>Collaborate with third-party partners to monitor, analyze, and respond to security incidents using SIEM tools and threat intelligence feeds.</li><li>Manage penetration testing and vulnerability assessments with third-party providers and implement recommended fixes.</li><li>Administer firewalls, IDS/IPS systems, endpoint security solutions, and access management systems.</li><li>Draft, enforce, and maintain cybersecurity policies, procedures, and best practices.</li><li>Develop and refine corporate cybersecurity programs.</li><li>Assist with regulatory compliance initiatives (e.g., NIST, ISO, CMMC).</li><li>Conduct periodic risk assessments and security audits to enhance overall resilience.</li></ul><p><strong>Network Engineering Responsibilities:</strong></p><ul><li>Oversee corporate infrastructure, including technologies such as Meraki, Fortinet, Juniper, VMware, and NAS/SAN solutions.</li><li>Manage and troubleshoot Microsoft Active Directory, DHCP, DNS, and group policies in a multi-site configuration.</li><li>Maintain and support firewalls, wireless networks, VPNs, and SD-WAN connections.</li><li>Diagnose and resolve infrastructure challenges across on-premises and cloud environments using RMM tools.</li><li>Create and maintain comprehensive network documentation, asset inventories, and standard operating procedures.</li><li>Provide tier 2–3 support across departments and collaborate with cross-functional teams.</li><li>Perform additional duties as assigned by the supervisor.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking an experienced Cybersecurity and Network Engineer who combines deep technical security expertise with practical networking skills to design, implement, and manage systems that offer both strong protection and optimal performance. This role presents an exciting opportunity to help develop and lead a holistic cybersecurity program while supporting infrastructure scalability and security during company growth.</p><p><strong>Responsibilities:</strong></p><p><strong>Cybersecurity Responsibilities:</strong></p><ul><li>Design, implement, and maintain security measures across networks, endpoints, and cloud environments.</li><li>Collaborate with third-party partners to monitor, analyze, and respond to security incidents using SIEM tools and threat intelligence feeds.</li><li>Manage penetration testing and vulnerability assessments with third-party providers and implement recommended fixes.</li><li>Administer firewalls, IDS/IPS systems, endpoint security solutions, and access management systems.</li><li>Draft, enforce, and maintain cybersecurity policies, procedures, and best practices.</li><li>Develop and refine corporate cybersecurity programs.</li><li>Assist with regulatory compliance initiatives (e.g., NIST, ISO, CMMC).</li><li>Conduct periodic risk assessments and security audits to enhance overall resilience.</li></ul><p><strong>Network Engineering Responsibilities:</strong></p><ul><li>Oversee corporate infrastructure, including technologies such as Meraki, Fortinet, Juniper, VMware, and NAS/SAN solutions.</li><li>Manage and troubleshoot Microsoft Active Directory, DHCP, DNS, and group policies in a multi-site configuration.</li><li>Maintain and support firewalls, wireless networks, VPNs, and SD-WAN connections.</li><li>Diagnose and resolve infrastructure challenges across on-premises and cloud environments using RMM tools.</li><li>Create and maintain comprehensive network documentation, asset inventories, and standard operating procedures.</li><li>Provide tier 2–3 support across departments and collaborate with cross-functional teams.</li><li>Perform additional duties as assigned by the supervisor.</li></ul><p><br></p>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively recruiting for upcoming Help Desk Technician (Tier 1) contract opportunities with our clients across the Charlotte area and beyond. If you’re seeking your next IT support role, we’d love to connect now so we can reach out when a strong match arises.</p><p><strong>Essential Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, chat for end-users (Windows 10/11, Office 365, VPN, basic network/connectivity issues)</li><li>Log, triage and escalate tickets appropriately using our ITSM tool</li><li>Assist users with desktop/laptop issues, password resets, software installations, basic hardware diagnostics</li><li>Maintain a courteous, user-friendly support mindset with strong written and verbal communication</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability. </p>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p><strong>IT Support Specialist II – Technical Help Desk</strong></p><p>Join a growing organization as an IT Support Specialist II, delivering exceptional second-level technology support across our enterprise systems. This role offers a dynamic environment where you’ll leverage your troubleshooting skills and knowledge of Windows platforms, Active Directory, and communications infrastructure to improve user experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver advanced technical assistance to employees using computers, mobile devices, and collaboration tools.</li><li>Manage and maintain accurate records in our service ticketing system, ensuring issues are resolved promptly.</li><li>Set up and provide support for desktops, laptops, and peripherals across the organization.</li><li>Troubleshoot and resolve hardware/software issues in partnership with internal tech teams and external vendors.</li><li>Provide hands-on mobile device configuration, support, and troubleshooting.</li><li>Evaluate technology issues and report on recurring problems or user feedback trends.</li><li>Actively expand your understanding of new technologies to support end-users effectively.</li><li>Assist with A/V and conferencing equipment as needed for business meetings.</li><li>Participate in technology inventory tracking and software patching efforts.</li></ul><p><strong>Special Assignments:</strong></p><ul><li>Travel to various office sites, including remote locations, with potential short notice (up to 25% of the time).</li><li>Offer on-site and after-hours support for key business events or urgent needs, including weekend and night shifts on a rotating schedule.</li><li>Assist in equipment transport, setup, and user support for project locations or temporary offices.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support to end users by troubleshooting and resolving hardware and software issues.<br>• Manage user accounts, including onboarding, modifications, and deactivation processes.<br>• Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking.<br>• Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems.<br>• Utilize corporate processes such as incident, problem, and change management in daily operations.<br>• Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution.<br>• Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications.<br>• Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure.<br>• Ensure timely closure of service desk tickets while adhering to customer service standards.<br>• Analyze complex business problems and propose effective technical solutions to support organizational goals.
<p>Robert Half is looking for a skilled <strong>IT Support Specialis</strong>t with strong AV and hardware troubleshooting expertise to support a client growing software company based in Bellevue, Washington. This role provides critical support to both on-site and remote users, ensuring seamless technology operations across a blended Windows and Mac environment. </p><p><br></p><p><strong>Duration:</strong> Short-term contract, with potential to extend or conversion </p><p><strong>Location:</strong> 100% onsite in Downtown Bellevue, Washington </p><p><strong>Schedule:</strong> Monday-Friday (8am-5pm)</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Tier 2 support for 100 on-site users and up to 250 remote users, including walk-up/desktop, email, and phone support.</p><p>· Act as the escalation point for Tier 1 tickets submitted through Jira, troubleshooting hardware, software, and configuration issues.</p><p>· Support AV setup and troubleshooting for Teams, Zoom, NEAT hardware, and conference room technologies, dedicating at least 50% of the role to AV support.</p><p>· Assist with the opening of an Executive business center with a video wall, training users on technology usage.</p><p>· Collaborate on projects involving Zoom and Workday licensing support.</p><p>· Provide ongoing field support for AV equipment and other IT systems, assisting the main engineer as needed.</p>
<p>The IT Support Specialist will work directly with attorneys, staff, professional managers and firm directors as the frontline point of contact for the firm. The IT Support Specialist I have regular</p><p>interactions with the IT staff at all levels of the organization, including IT Directors and the firm's CIO, as it relates to operations, support and technology Improvements. The IT Support Specialist I</p><p>can expect to have frequent contact with attorneys in all the firm's offices including senior leaders throughout the firm.</p><p><br></p><p>The IT Support Specialist I is a critically Important role situated in the IT Department and first reachable asset for IT support issues and requests. They are at the frontline for telephone and email support of all firm‐authorized technology and related‐services including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist I is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms – especially related to the processing of legal documents. The IT Support Specialist I will lend their support to the firm's IT System Engineers and must be able to resolve Help Desk incidents and requests related to the firm's technology quickly, pleasantly and efficiently.</p><p><br></p><p><br></p>
