<p><strong>Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.</p><p>This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting</li><li>Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software</li><li>Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues</li><li>Work closely with other IT team members to resolve technical issues and improve processes</li><li>Provide excellent customer service and effectively communicate technical solutions to non-technical users</li><li>Participate in the development and implementation of technical policies, procedures, and best practices</li><li>Participate in the development and maintenance of technical documentation</li><li>Stay up-to-date with new technologies and industry trends</li></ul><p><br></p>
<p>Robert Half is seeking a dependable and customer-focused <strong>Tier I Help Desk Support Technician</strong> for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email. Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to incoming help desk tickets via phone and email</li><li>Troubleshoot and resolve basic hardware and software issues</li><li>Reset user passwords and manage account access</li><li>Set up computers and phones for new employees</li><li>Load and configure Windows 365 and other required software on laptops</li><li>Document all issues and resolutions accurately within the ticketing system</li><li>Escalate complex technical issues to Tier II or senior IT staff when necessary</li></ul><p><br></p>
<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><br></p><p><strong>Location</strong></p><p>Onsite – Rockville, MD <strong>or</strong> Bluemont, VA</p><p>(Some travel required between sites)</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technician to provide 24x7x365 operational IT support in a secure, enterprise environment. This role supports end users through on‑site deskside assistance, system administration tasks, and coordination with senior technical teams. The ideal candidate thrives in fast‑paced environments, communicates effectively with end users, and demonstrates strong troubleshooting and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Onsite / Limited Remote Support</strong></p><ul><li>Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems</li><li>Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner</li><li>Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades</li><li>Support IT operations during practice, mock, and live continuity (DR/COOP) exercises</li><li>Communicate clearly with end users and project stakeholders, providing timely status updates</li><li>Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices</li><li>Assist with procurement, deployment, tracking, and disposal of hardware and software assets</li><li>Maintain accurate documentation and update records in the ITSM system</li></ul><p> <strong>Systems & Operations Support</strong></p><ul><li>Support a high‑availability enterprise environment, following best practices for redundancy and virtualization</li><li>Perform routine system maintenance including software updates, backups, and recovery tasks</li><li>Review systems regularly for critical patches, security updates, and readiness for exercises or threat events</li><li>Provide on‑call after‑hours support when required for production system issues</li><li>Document all work in ServiceNow, meeting time‑to‑resolution and documentation standards</li><li>Escalate unresolved issues appropriately and collaborate with leadership when solutions are unclear</li><li>Act as on‑site technical “hands” for remote network or systems support activities</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>End Point Engineer (contract).</strong> In this role, oversee device management, automation, and security across both Windows and macOS environments. This role supports a modern, reliable, and secure computing experience for employees by managing imaging, configuration, lifecycle processes, and integrations with enterprise ITSM tools. <strong>This role is onsite in Austin, Tx. \</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Endpoint Management & Engineering</strong></p><ul><li>Manage and engineer enterprise Windows and macOS environments using platforms such as MECM/SCCM, Workspace ONE, Intune, and JAMF Pro.</li><li>Develop automated solutions for deployments, patching, software delivery, compliance, and device provisioning using scripting languages (PowerShell, Bash, Python, etc.).</li><li>Build, maintain, and optimize standardized images for Windows 10/11 devices (MDT, Hyper-V), including driver, firmware, and baseline software management.</li><li>Oversee lifecycle operations for all endpoints, including onboarding, support, decommissioning, and asset tracking.</li></ul><p><strong>macOS Platform Support</strong></p><ul><li>Administer JAMF Pro and Apple Business Manager, implementing zero‑touch deployments, app packaging, and security enforcement (FileVault, AV tools).</li><li>Create and maintain automation scripts (Bash, Python, AppleScript) to streamline macOS workflows.</li><li>Provide Tier 3 support for complex macOS technical issues.</li></ul><p><strong>Windows Platform Support</strong></p><ul><li>Design and maintain Windows desktop/laptop images using MDT, PowerShell, Workspace ONE, and MECM/SCCM.</li><li>Manage update cycles, compliance, driver libraries, and device security via Active Directory GPOs and other endpoint protection tools.</li><li>Serve as a Tier 3 escalation point for Windows endpoint issues.</li></ul><p><strong>Automation & ITSM Integrations</strong></p><ul><li>Build and enhance integrations between endpoint tools (JAMF, MECM/SCCM, Workspace ONE, Intune) and ITSM platforms such as TeamDynamix or ServiceNow.</li><li>Support automation workflows for asset management, ticketing, incident/change management, and device health tracking.</li></ul><p><strong>Collaboration & Support</strong></p><ul><li>Work closely with security teams, support groups, and internal stakeholders to ensure governance, standardization, and compliance of endpoint environments.</li><li>Maintain clear documentation, process guides, and training materials for technical teams and non-technical users.</li><li>Deliver exceptional customer service through proactive communication and timely issue resolution.</li></ul><p><br></p>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a ServiceNow Support Analyst<strong> (contract).</strong> In this role, help maintain and optimize client ServiceNow environments. This role focuses on day‑to‑day platform support, troubleshooting, user administration, and ensuring customers get the most value out of their post‑implementation ServiceNow setup. <strong>This role is in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Customer Support & Platform Operations</strong></p><ul><li>Serve as the primary point of contact for newly onboarded ServiceNow clients and guide them through their transition after deployment.</li><li>Handle Tier 1–2 incidents, requests, and general inquiries related to ServiceNow functionality.</li><li>Investigate and troubleshoot platform issues, coordinating with internal technical teams as needed and maintaining consistent communication with customers.</li><li>Provide best practice recommendations and ongoing guidance to ensure clients fully leverage the functionality delivered during implementation</li></ul><p><strong>Administration & Maintenance</strong></p><ul><li>Perform routine administrative tasks, including user provisioning, access and role management, and general configuration updates.</li><li>Monitor overall platform performance, identify system errors, and escalate more complex issues when required.</li><li>Support platform upgrades, regression testing, and configuration changes.</li></ul><p><strong>Documentation & Process Improvement</strong></p><ul><li>Maintain clear documentation of support cases, recurring issues, resolutions, and enhancement opportunities.</li><li>Develop and contribute to knowledge articles, troubleshooting guides, and internal support playbooks.</li><li>Identify areas for process improvement, recommending changes to enhance efficiency and customer experience.</li></ul><p><strong>Collaboration</strong></p><ul><li>Partner with internal support, delivery, and sales teams to ensure seamless communication and client satisfaction.</li><li>Participate in team discussions and contribute to continuous improvement efforts across the support organization.</li></ul>
<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
<p>Position Overview</p><p><br></p><p>We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.</p><p>The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems.</p><p><br></p><p>Key Responsibilities</p><p>Deskside & End‑User Support</p><ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul><p>Systems Administration & Operations</p><ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul><p>Incident & Service Management</p><ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul><p>Hardware, Assets & Deployments</p><ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul><p>Operational Readiness & Exercises</p><ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
We are seeking a Desktop Support Engineer to provide high-level onsite technical support in a detail oriented corporate environment in Madison, WI. This role is ideal for a experienced desktop detail oriented who thrives in a hands-on setting, supports executive leadership, and can confidently handle escalations, deployments, and onsite networking needs. This is a contract-to-hire opportunity with long-term potential. What You’ll Do Provide advanced onsite desktop support for end users, including executive leadership Manage escalations and rollover tickets from the help desk team Assist with device deployments and system rollouts Use PowerShell to automate tasks and support system administration Support and troubleshoot networking issues onsite in the absence of a network engineer Serve as the point of contact for physical IT needs (hardware installs, connectivity, workstation setups, etc.) Deliver a high-touch, customer-focused support experience Technical Environment Microsoft Intune (transitioning environment) SCCM Windows enterprise environment Required Qualifications 5+ years of in-person desktop support experience in a detail oriented environment Experience with Intune and SCCM, including environments migrating to Intune Strong customer engagement skills, with experience supporting leadership and executives 2+ years of PowerShell experience for automation and administration Experience with onsite networking troubleshooting and physical connectivity support Preferred Skills Experience supporting enterprise-scale environments Strong documentation and process improvement mindset Ability to prioritize and manage escalations effectively Why This Role? High-visibility role supporting leadership onsite Opportunity to expand into networking and automation responsibilities Contract-to-hire path offering long-term stability and growth
<p>We are looking for a skilled Desktop Engineer to join our team in Horsham, PA. This role involves engineering, deploying, and maintaining enterprise endpoint computing environments, with a focus on security, compliance, and modern management solutions. As part of this long-term contract position, you will play a critical role in ensuring desktops, laptops, and mobile devices meet regulatory and organizational standards.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage endpoint systems using cutting-edge tools like Microsoft Intune and Autopilot.</p><p>• Administer device management platforms to enforce compliance, deploy patches, and distribute software.</p><p>• Troubleshoot complex issues related to Windows-based endpoints, including hardware, software, and operating system problems.</p><p>• Package, test, and deploy approved software applications while adhering to compliance and change management standards.</p><p>• Configure and secure mobile devices with robust enrollment processes and secure access controls.</p><p>• Support remote and hybrid workforce setups with secure configurations and endpoint access.</p><p>• Execute hardware installations, workstation moves, and technology upgrades for new hires and office transitions.</p><p>• Perform vulnerability management by ensuring patch compliance and addressing identified security risks.</p><p>• Document endpoint configurations and maintain evidence for regulatory and audit requirements.</p><p>• Provide Tier 2/3 escalation support for endpoint-related incidents and service requests.</p>
We are looking for an experienced Support Engineer 4 to join our team in Moon Township, Pennsylvania. In this role, you will focus on ensuring operational efficiency by troubleshooting and resolving issues related to material handling systems, electrical automation, and controls. This is a long-term contract position that requires strong technical expertise and the ability to manage complex, multidisciplinary challenges while collaborating with various teams and stakeholders.<br><br>Responsibilities:<br>• Diagnose and troubleshoot issues in conveyor control systems and automation platforms, including programmable logic controllers (PLCs).<br>• Review system schematics and specifications to identify and resolve complex malfunctions using specialized software and testing tools.<br>• Coordinate with subject matter experts, vendors, and cross-functional teams to address and resolve multi-disciplinary problems.<br>• Ensure material handling systems remain operational to maximize efficiency and meet customer service expectations.<br>• Manage vendor relationships and oversee adherence to contractual commitments while leading project initiatives.<br>• Communicate effectively with field teams, business units, and all levels of management to ensure smooth operation and timely resolution of technical issues.<br>• Utilize advanced knowledge of integrated IT systems and ownership groups to support troubleshooting and system optimization.<br>• Implement solutions to improve equipment availability and operational processes, enhancing overall productivity.<br>• Apply project management skills to oversee technical projects and ensure successful completion.<br>• Maintain adaptability in a dynamic environment, balancing responsibilities across multiple disciplines.
<p>We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.</p><p>• Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.</p><p>• Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.</p><p>• Assist users with printing, scanning, secure remote access, and connectivity to internal systems.</p><p>• Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.</p><p>• Handle password resets, account unlocks, and multi-factor authentication troubleshooting.</p><p>• Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.</p><p>• Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.</p><p>• Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.</p><p>• Ensure adherence to security policies, promptly escalating any suspected incidents or violations.</p>
We are looking for a skilled Systems Engineer to join our team in Asheville, North Carolina. This contract-to-permanent role offers the opportunity to work on cutting-edge technologies, focusing on Hyper-V management and Azure platforms. The ideal candidate will play a key role in supporting a mix of enterprise clients and smaller customers while contributing to the overall success of our services team.<br><br>Responsibilities:<br>• Oversee and manage Hyper-V environments with an emphasis on Systems Center operations.<br>• Handle Microsoft Azure-related tasks, including cloud migration, identity management, and access policies.<br>• Provide advanced support for Azure Active Directory and ensure seamless integration with other systems.<br>• Act as an escalation point for Tier 1 support during on-call rotations, addressing complex technical issues.<br>• Develop and implement training programs to enhance in-house staff capabilities.<br>• Collaborate with team members to support a large enterprise client and approximately 50 smaller customers.<br>• Ensure the smooth transition of systems from on-premises to cloud environments.<br>• Participate in a two-stage interview process, including technical assessments.<br>• Manage time effectively to meet client and organizational expectations.<br>• Work in a hybrid or onsite schedule, adhering to an 8 AM to 5 PM workday.
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
<p>As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment. </p><p><br></p><p><strong>Title: Warehouse IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: $35-40 per hour </strong></p><p><strong>Duration: 12 month contract open to extensions </strong></p><p><br></p><p>This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area.</p><p><br></p><p>You’ll Make a Difference by</p><p>• Allocating, maintaining, and troubleshooting IT equipment</p><p>• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl</p><p>• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions</p><p>• Working with network engineers and external vendors for warehouse technical support</p><p>• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications</p><p>• Managing relationships and coordinating efforts with external technology suppliers</p><p>• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system</p><p>• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues</p><p>• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)</p><p>• Contributing to the creation of standard procedures that better streamline DITS team workflow</p><p>• Assisting in training new hires</p><p>• Supporting customers from multiple buildings in the area, as well as remote customers</p><p>• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time</p><p>• Traveling within your local or regional area to support our customers</p><p>• Performing other duties as assigned to meet business needs</p><p><br></p><p><br></p>
Helpdesk Support Technician – Tier 1 Location: Oklahoma City, OK (100% Onsite) Contract Type: 6‑Month Contract-to-permanent Work Environment: High face‑to‑face interaction with end users <br> Position Overview We are seeking a customer‑focused Tier 1 Helpdesk Support Technician to provide onsite technical support for end users in a fast‑paced, service‑oriented environment. This individual will be the first point of contact for employees requiring assistance with hardware, software, connectivity, and account‑related issues. Strong interpersonal skills and professionalism are essential, as this role involves continuous in‑person support and customer service interactions. <br> Key Responsibilities Serve as the first line of support for end‑user technical issues, including: Password resets, account lockouts, MFA issues Basic troubleshooting of laptops, desktops, printers, and mobile devices Software installs, updates, and configuration Network connectivity (Wi‑Fi, VPN, basic diagnostics) Provide in‑person, desk‑side support with a friendly, customer‑centric approach. Document incidents, resolutions, and steps taken in the ticketing system. Escalate advanced technical issues to Tier 2 or Tier 3 when necessary. Assist with imaging, deployment, and setup of new hardware. Maintain accurate inventory of equipment and peripherals. Ensure all service-level expectations are met or exceeded. Support end users during onboarding with device setup and account access.
<p>Robert Half has a client in the Manufacturing industry seeking an End User Support Specialist II. The ideal candidate for this position would have at least 3 - 5 years of IT support experience. This will be a contract to permanent opportunity that will be onsite.</p><p><br></p><p><br></p><ul><li>Provide deskside support for end users on the production line and corporate office </li><li>Troubleshoot Zebra label printers and Zebra handheld devices </li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul><p><br></p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We’re looking for a motivated <strong>Help Desk I Support Technician</strong> who enjoys solving problems, helping users, and building a strong foundation in IT support. This is a great opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment.</p><p><strong>What You’ll Do</strong></p><ul><li>Respond to incoming support tickets (hardware, software, connectivity)</li><li>Troubleshoot Windows desktops/laptops and common business applications</li><li>Assist with password resets and user account support (Active Directory)</li><li>Support printers, peripherals, and basic networking issues</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Document resolutions clearly in the ticketing system</li><li>Provide friendly, professional customer service via phone, email, and cha</li></ul>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p>We’re actively seeking a high-level Tier 3 Administrator / Technical Support Engineer with deep telecommunications expertise who thrives in complex environments and enjoys being the technical authority in the room.</p><p>This is not a Tier 1 or Tier 2 role. We need a true escalation-level expert who can own advanced troubleshooting, confidently present solutions to customers via video conference, and lead by example in a fast-paced NOC setting.</p><p><br></p><p><strong>What You’ll Own</strong></p><ul><li>Advanced troubleshooting of DSL, Cable, T-1, Ethernet & Cellular circuits</li><li>Configuration & maintenance of routers, switches, firewalls, and modems</li><li>Deep VoIP & SIP troubleshooting (Wireshark, SIP ladder analysis)</li><li>Legacy PBX system support</li><li>Active Directory & Azure AD user administration</li><li>Server installation, upgrades & integrations</li><li>Network performance monitoring (latency, throughput, utilization)</li><li>Vulnerability identification & mitigation testing</li><li>Backup/recovery process management</li><li>Entry-level project coordination & dispatch oversight</li><li>Technical solution design & customer-facing presentations</li></ul><p><strong>Environment</strong></p><ul><li>Small corporate office + NOC setting</li><li>High accountability, collaborative culture</li><li>Customer-facing with regular video solution presentations</li><li>Requires composure under pressure & leadership by example</li></ul>
<p><b>Desktop Support Analyst</b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.</li><li>Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.</li><li>Perform on-site updates, Configuration changes, or Software installations.</li><li>Provide on-site technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li></ul>
<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
<p>We are seeking a skilled and motivated Mid-Level Network Engineer to join our IT Infrastructure team in Alpharetta, GA. The ideal candidate will have hands-on experience designing, implementing, and supporting enterprise network environments. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate across teams to ensure reliable, secure, and scalable network operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, configure, implement, and maintain LAN/WAN network infrastructure</li><li>Manage routing and switching environments (Cisco, Aruba, or equivalent)</li><li>Monitor network performance and troubleshoot connectivity, latency, and security issues</li><li>Support firewall configurations and network security controls</li><li>Maintain VPN solutions and remote connectivity services</li><li>Perform network upgrades, patching, and hardware refresh initiatives</li><li>Document network diagrams, configurations, and standard operating procedures</li><li>Collaborate with cybersecurity, systems, and cloud teams to ensure infrastructure alignment</li><li>Participate in on-call rotation and provide Tier 2/3 support as needed</li></ul><p><br></p>
<p>We are looking for a dependable and customer-focused Help Desk Technician to support day-to-day IT operations in a fast-paced environment. This role provides frontline technical support for hardware, software, and connectivity issues while delivering exceptional customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve support tickets for desktops, laptops, and peripherals</li><li>Troubleshoot Windows OS, Microsoft 365, and basic networking issues</li><li>Manage Active Directory tasks (password resets, unlocks, group permissions)</li><li>Support printers, mobile devices, and remote users</li><li>Escalate complex issues to Tier 2 or Tier 3 teams</li><li>Document troubleshooting steps and maintain accurate ticket updates</li><li>Assist with hardware deployments and workstation setups</li></ul>
