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177 results for Tier Ii It Support Engineer jobs

IT Support Tier II or III

Dayton, OH
onsite
Permanent / Full Time
50000 - 70000 USD / Yearly
We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting. Responsibilities:• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.
2026-04-21T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are hiring an IT Support/Desktop Engineer to provide end‑user support in a fast‑paced corporate environment.Key Responsibilities:<ul><li>Provide Tier 1–2 technical support</li><li>Support Windows 10/11 and Microsoft 365</li><li>Troubleshoot hardware, software, and peripherals</li><li>Deploy laptops using imaging tools (Intune, SCCM)</li><li>Manage tickets and user requests</li></ul>
2026-04-07T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-04-07T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-20T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-04-15T00:00:00Z

IT Support Technician

San Diego, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking an IT Support Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. Top Skills:<ul><li>3+ Years of experience</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul>
2026-04-17T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We’re hiring an Application Support Engineer to support business‑critical applications and integrations in a fast‑paced environment.Key Responsibilities<ul><li>Support internal and external application users</li><li>Troubleshoot application, database, and integration issues</li><li>Work with APIs and backend systems</li><li>Manage tickets and escalations</li><li>Partner with development and infrastructure teams</li></ul>
2026-04-10T00:00:00Z

Application Support Engineer

Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join our team in Urbandale, Iowa, on a contract-to-permanent basis. In this role, you will provide technical expertise to ensure the smooth operation of our proprietary web-based platform, supporting clients and internal teams with application-related solutions. This position offers an excellent opportunity to collaborate on system enhancements, deliver exceptional client service, and contribute to compliance and data reporting initiatives. Responsibilities: • Monitor and maintain the performance of a proprietary web-based platform, addressing issues and coordinating resolutions as needed. • Support transaction processing workflows, ensuring data accuracy and system integrity. • Collaborate with software developers to implement system enhancements and new features based on client and operational requirements. • Provide onboarding support for new users, including training and documentation, to ensure successful adoption of the platform. • Respond to technical inquiries and resolve user issues in a timely and detail-oriented manner. • Extract and analyze data to create customized reports for clients and internal stakeholders. • Assist with compliance reporting and provide documentation during audit processes. • Conduct sensitivity analyses to identify trends and support decision-making. • Build and maintain strong client relationships to foster long-term satisfaction with the platform.
2026-04-13T00:00:00Z

Application Support Engineer

Amherst, NY
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for a skilled Application Support Analyst to join our team in Buffalo, New York. This role involves managing and supporting business applications, ensuring their optimal performance, and collaborating with vendors on hosted platforms. The ideal candidate will have a solid technical background, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.
2026-04-15T00:00:00Z

Application Support Engineer

Piscataway, NJ
onsite
Temporary / Contract
35 - 38 USD / Hourly
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform. Responsibilities: • Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues. • Collaborate with internal and external teams to implement technical fixes and enhancements for the platform. • Research emerging technologies and recommend improvements to enhance user support and operational efficiency. • Create and update user guides and documentation to assist stakeholders in navigating the platform. • Manage course uploads and produce both standard and customized reports to support organizational needs. • Assist with onboarding and technical implementations for new partners using the learning management system. • Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts. • Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting. • Conduct keyword research and content audits to optimize the platform's website and improve data integrity. • Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
2026-03-20T00:00:00Z

IT Support Specialist

Margate, FL
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul>
2026-04-13T00:00:00Z

IT Support Specialist

Fort Myers, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization. Responsibilities:• Deliver prompt technical support for hardware, software, and network-related issues to end-users.• Install, configure, and maintain IT systems, including hardware and software applications.• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.• Collaborate with the IT Administrator to identify and implement improvements to IT systems.• Provide training and guidance to users on the effective use of IT tools and best practices.• Address service desk tickets and resolve technical issues in a timely manner.• Diagnose and troubleshoot hardware and software problems to minimize downtime.
2026-03-30T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-04-09T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
35 - 38 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. Top Skills:<ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul>
2026-04-17T00:00:00Z

IT Support Specialist

Charlotte, NC
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
2026-03-30T00:00:00Z

IT Support Specialist

Las Vegas, NV
onsite
Temporary / Contract
26 - 29 USD / Hourly
ESSENTIAL JOB DUTIES Helpdesk and Desktop Support • Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. • Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). • Provide end-user support and training for Windows 10/11, Office 365, and other common applications. • Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). • Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. • Document processes, tickets, and system configurations for consistency and future reference. • Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. Systems and Network Administration • Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. • Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). • Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. • Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. • Assist with software as a service (SaaS) application management, including user administration and license tracking. • Support the setup and troubleshooting of Webex Calling and Webex Contact Center. • Act as a backup for the IT Director, managing critical systems and escalations. • Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.Technical Expertise • Salesforce: Experience with administration, customization, and integration. • Office 365: Proficient in administration, including user management and troubleshooting. • Windows Server: Hands-on experience with installation, configuration, and management. • Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). • Okta: Experience with identity and access management. • Webex Calling: Knowledge of setup, configuration, and support. • Webex Contact Center: Experience managing and troubleshooting. • Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. • SaaS Management: Experience managing SaaS applications, including user accounts and licenses. • KnowBe4: Familiarity with security awareness training platforms. • Verkada: Knowledge of managing Verkada security systems.
2026-03-31T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Help Desk Tier 2

Draper, UT
onsite
Temporary / Contract
35 - 40 USD / Hourly
Our client is looking for a skilled Help Desk/Desktop Support Analyst to join their team on a contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply. Responsibilities:<ul><li>Provide timely and effective technical support for hardware, software, and system issues.</li><li>Working with stakeholders</li><li>Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.</li><li>Assist users with basic troubleshooting for system errors and software applications.</li><li>Ensure proper setup and maintenance of workstations and peripheral devices.</li><li>Collaborate with team members to address recurring technical challenges.</li><li>Deliver excellent customer service and maintain clear communication with end-users.</li><li>Monitor system performance and escalate issues as needed.</li><li>Follow established protocols and procedures to ensure compliance with IT standards</li></ul>
2026-04-20T00:00:00Z

Support Technician III

Las Vegas, NV
onsite
Temporary to Hire
31.35 - 34 USD / Hourly
We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company's personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees. Responsibilities:<ul><li>Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management</li><li>Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems</li><li>Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)</li><li>Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows</li><li>Install, configure, maintain, and troubleshoot hardware, software, and end-user devices</li><li>Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II</li><li>Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager</li><li>Deliver timely technical support via ticketing system, email, and in-person interactions</li><li>Troubleshoot LAN/WAN and connectivity issues in accordance with company standards</li><li>Perform system administration tasks, including account management, permissions, and endpoint security configurations</li><li>Support remote and hybrid workforce technologies, including device provisioning and secure access</li><li>Maintain and support communication systems, including conference room A/V and mobile devices</li><li>Perform software deployments, updates, patching, and hardware replacements</li><li>Support email administration and data governance practices, including access controls and distribution groups</li><li>Assist with physical access systems, including badging and facility access coordination</li><li>Maintain accurate documentation of systems, assets, and procedures</li><li>Provide end-user training and promote effective use of technology</li><li>Partner with HR, Facilities, and Security to support operations and compliance</li><li>Contribute to process improvements, trend analysis, and scalable support practices</li><li>Manage workload effectively to meet service level expectations</li><li>Maintain professional conduct and strong customer service in all interactions</li></ul>
2026-04-14T00:00:00Z

IT Operations Support Specialist

Margate, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced IT Operations Support Specialist to join our team in Coconut Creek, Florida. This is a Contract to permanent position, offering an excellent opportunity to contribute to the operational efficiency of a government organization. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless performance, and supporting both hardware and software needs. Responsibilities:• Monitor system performance, identify issues, and resolve network and system failures effectively.• Troubleshoot and address complex inquiries or complaints related to IT operations.• Coordinate with vendors for hardware and software maintenance and consult with technical support teams to resolve application issues.• Create and manage user accounts for software and network applications across the organization.• Deploy and configure new hardware and software technologies to meet operational requirements.• Maintain accurate inventory records for hardware, software, and technology resources, reallocating as necessary.• Prepare and update documentation for systems, equipment, and installations to ensure compliance with operational standards.• Train end-users on technology systems and processes to improve efficiency and adoption.• Provide on-call support during off-hours, including nights, weekends, and holidays, as needed.
2026-04-21T00:00:00Z

Technical Product Support Analyst

Clearwater, FL
onsite
Temporary to Hire
21 - 23 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-04-14T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-04-03T00:00:00Z

Support Technician I

Las Vegas, NV
onsite
Temporary to Hire
21.48 - 25.93 USD / Hourly
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems. Responsibilities: • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams. • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits. • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues. • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery. • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations. • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation. • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records. • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
2026-04-18T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment. Responsibilities:• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.• Prepare and organize computer labs in buildings and offices.• Assist users with the setup and operation of audio/visual equipment for events in public spaces.• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.• Communicate effectively with end users to address technology-related concerns and scheduling requirements.• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.
2026-04-20T00:00:00Z