<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p>Robert Half is seeking an <strong>Executive IT Support Engineer</strong> to provide high-touch, white-glove technical support for senior executives at a large enterprise logistics organization. This onsite role is critical in delivering polished, confident IT support while managing complex desktop, identity, and network issues.</p><p><br></p><p><strong>Duration:</strong> Short-term contract-to-hire </p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM) </p><p><strong>Location: </strong>100% Onsite - Seattle, Washington </p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary IT support resource for executives and senior leadership, providing <strong>white-glove, high-touch support</strong></li><li>Troubleshoot and resolve complex issues across <strong>Windows, macOS, endpoint hardware, mobile devices, printers, and peripherals</strong></li><li>Manage the full <strong>device lifecycle</strong> including imaging, building, provisioning, deployment, and shipping</li><li>Diagnose and resolve <strong>identity and access issues</strong> in Azure Active Directory (Entra ID), including MFA and hybrid device joins</li><li>Troubleshoot <strong>network connectivity issues</strong> including wired, wireless, VPN, and DNS</li><li>Handle escalations confidently and professionally, ensuring a positive executive experience</li><li>Communicate technical issues clearly and effectively without diminishing executive confidence</li><li>Assist with broader enterprise IT support tasks as needed when not actively supporting executives</li><li>Represent IT with professionalism, poise, and credibility, acting as a trusted advisor to senior leadership</li></ul>
<p>We are seeking a skilled <strong>Application Support Engineer</strong> with hands-on experience in <strong>Salesforce</strong>, <strong>Oracle</strong>, or similar enterprise application environments. This role focuses on supporting, troubleshooting, and optimizing the applications that power our organization. You will work closely with end users, technical teams, and vendors to resolve issues, ensure system stability, and maintain seamless application functionality across business units.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 support for enterprise applications, including Salesforce, Oracle Cloud, SIS platforms, or third-party integrated systems</li><li>Diagnose and resolve application issues involving configuration, workflows, permissions, integrations, and system performance</li><li>Collaborate with cross-functional teams to support and enhance system functionality</li><li>Monitor and maintain data integrity, perform routine audits, and participate in cleanup initiatives</li><li>Work with APIs, middleware tools, or integration platforms to troubleshoot system-to-system communication</li><li>Assist with application upgrades, patching cycles, and regression testing</li><li>Support the creation, modification, and maintenance of automations, workflows, and forms in Salesforce, Oracle, or related systems</li><li>Document support processes, troubleshooting steps, known issues, and application configurations</li><li>Communicate updates, issues, and timelines to stakeholders in a clear and professional manner</li><li>Participate in ongoing improvements to application performance, user experience, and reliability</li></ul><p><br></p>
We are looking for a skilled Technical Support Engineer to join our team in Atlanta, Georgia. This position focuses on providing comprehensive technical support and cloud systems administration to ensure the smooth operation of IT infrastructure and user experiences. As part of a long-term contract, you will play a key role in maintaining systems, managing cloud environments, and supporting users in a hybrid workplace.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and system issues for desktops, laptops, mobile devices, printers, and peripherals, both on-site and remotely.<br>• Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, and security across multiple platforms.<br>• Monitor and support resources within Microsoft Azure, including user identity management and basic troubleshooting of cloud-hosted systems.<br>• Configure and maintain conference room technology, such as Teams Rooms and video conferencing systems, to ensure efficient meeting experiences.<br>• Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management, while coordinating with finance and procurement teams.<br>• Manage and prioritize IT service tickets using tools like Freshworks or Monday.com, ensuring timely resolution and clear communication.<br>• Install, configure, and maintain software and hardware in alignment with organizational standards, assisting in system upgrades and deployments.<br>• Collaborate with cross-functional teams to identify recurring technical issues, implement solutions, and document processes.<br>• Enforce IT security policies and manage device compliance through tools like Intune, Azure AD Conditional Access, and Microsoft Defender.<br>• Provide training and guidance to users on productivity tools, including Teams, Office 365, and security best practices.
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
<p><strong>Job Description:</strong></p><p>We are seeking a skilled Systems Engineer to support our technology operations in St. Louis. The Systems Engineer will play a key role in designing, implementing, and maintaining robust IT infrastructure solutions that meet the evolving needs of our organization and clients.</p><p><strong>Responsibilities:</strong></p><ul><li>Design, configure, and deploy system architectures—including servers, storage, and network components—to ensure high availability and performance.</li><li>Manage installation, upgrades, and optimization of operating systems and application software.</li><li>Monitor system operations, troubleshoot performance issues, and provide rapid solutions to maintain stability.</li><li>Collaborate with cross-functional teams to support projects and integrate new applications or tools.</li><li>Implement security best practices to protect systems and data, including patching, access controls, and disaster recovery planning.</li><li>Document system processes, configurations, and procedures for compliance and operational continuity.</li><li>Provide Tier 2/3 technical support and resolve escalated incidents.</li></ul><p><br></p>
<p>We are looking for an experienced Application Support Engineer to join our team on a contract basis in Las Vegas, Nevada. In this role, you will provide critical support for business applications, ensuring their stability, efficiency, and alignment with organizational needs. This position requires strong technical expertise, effective collaboration with stakeholders, and the ability to manage multiple initiatives simultaneously. <strong>Prior experience in the gaming and hospitality space supporting front of house, hotel facing applications will be required. </strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert for assigned application environments, providing deep technical and functional knowledge.</p><p>• Collaborate with product management teams and vendors to define, document, and deliver technical and functional requirements.</p><p>• Translate business requirements into system specifications and actionable software solutions.</p><p>• Provide Level 2 application support and participate in rotational on-call schedules to ensure system availability.</p><p>• Lead and manage short-term projects (1–3 months) while balancing ongoing application support responsibilities.</p><p>• Assist in project modeling, solution sizing, and contribute to business case development.</p><p>• Develop evaluation criteria to support and assess deployed solutions.</p><p>• Create and implement solutions that may include systems development, process improvements, or strategic planning.</p><p>• Maintain documentation and build a comprehensive knowledge base for assigned applications and systems.</p><p>• Support multiple initiatives concurrently, including application enhancements, requirements gathering, and troubleshooting.</p>
<p><strong>Network Engineer – Level 2 (L2) | Lead & Execute</strong></p><p><strong>Overview</strong></p><p> The Level 2 Cable Technician is a skilled, self-directed technician responsible for executing cabling work while also providing guidance and direction to Level 1 technicians. This role bridges hands-on execution and light leadership.</p><p><strong>Key Responsibilities</strong></p><ul><li>Independently deploy fiber cabling with minimal instruction</li><li>Perform cable routing, dressing, labeling, and basic testing</li><li>Troubleshoot installation issues and make field-level decisions</li><li>Provide direction and oversight to L1 technicians during execution</li><li>Ensure work aligns with project scope, timelines, and quality standards</li><li>Communicate progress and issues to the Lead Technician</li></ul>
<p>We are seeking an experienced F5 Network Engineer to design, deploy, and maintain F5 application delivery solutions. The ideal candidate will have hands-on experience with F5 BIG-IP products, load balancing, and application security, ensuring high availability and optimal performance of critical applications.</p><ul><li>Design, configure, and maintain F5 BIG-IP solutions (LTM, GTM, APM, ASM, and DNS modules)</li><li>Implement load balancing, traffic management, and application optimization strategies</li><li>Monitor, troubleshoot, and resolve network and application delivery issues</li><li>Collaborate with network, application, and security teams to ensure optimal system performance</li><li>Manage SSL certificates, security policies, and access controls</li><li>Document configurations, procedures, and change management records</li><li>Assist in capacity planning, system upgrades, and disaster recovery planning</li><li>Provide Tier 2/3 support for network and application delivery issues</li></ul>
<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Help Desk Analyst</strong> to serve as a technical escalation point and mentor for our support team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical problems, and takes pride in delivering exceptional end-user support.</p><p>You’ll play a key role in maintaining system reliability, improving support processes, and ensuring a high-quality experience for internal users and stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a Tier II/III escalation point for complex desktop, application, and infrastructure issues</li><li>Diagnose and resolve issues related to Windows/macOS, Microsoft 365, networking, VPNs, and endpoint security</li><li>Support user onboarding/offboarding, including account provisioning and access management</li><li>Troubleshoot hardware, software, and peripheral issues across enterprise environments</li><li>Document solutions, procedures, and known issues to improve knowledge base and reduce repeat tickets</li><li>Mentor junior help desk staff and provide guidance on troubleshooting best practices</li><li>Collaborate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Monitor ticket queues, ensure SLA adherence, and help drive continuous process improvement</li></ul><p><br></p>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We are looking for a <strong>Senior Systems Engineer</strong> to design, implement, and maintain enterprise-level IT infrastructure. This role is ideal for an experienced engineer who thrives in complex environments, enjoys solving challenging technical problems, and can lead projects while mentoring junior staff.</p><p>You will ensure the reliability, performance, and security of our servers, virtualization platforms, cloud resources, and enterprise applications, playing a critical role in supporting our business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, deploy, and maintain <strong>Windows and Linux server environments</strong></li><li>Manage and support <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Configure, monitor, and maintain <strong>storage, backup, and disaster recovery systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, Group Policy, and enterprise applications</strong></li><li>Collaborate with network, security, and cloud teams to implement integrated solutions</li><li>Lead projects for <strong>system upgrades, migrations, and infrastructure deployments</strong></li><li>Develop and maintain <strong>technical documentation, SOPs, and architecture diagrams</strong></li><li>Participate in <strong>capacity planning, performance tuning, and security hardening</strong></li><li>Mentor junior systems engineers and provide guidance on best practices</li><li>Respond to escalated system issues and provide Tier 2/3 support</li></ul><p><br></p>
<p>We are looking for an IT Support Analyst (Level 1, 2 or 3) to join our team in Las Cruces, New Mexico. </p><p>This role involves delivering day-to-day routine and more complex technical support to clients, both remotely and onsite, while contributing to larger IT projects.</p><p>This is a Contract to permanent employment opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 technical support; assist with more complex issues as needed.</li><li>Troubleshoot and resolve client IT issues via remote tools and onsite visits.</li><li>Participate in larger-scale projects, including:</li><li>Server builds and configurations</li><li>Network infrastructure (switches, VLANs, firewalls, routers)</li><li>Active Directory management and file security </li><li> Manage help desk ticket queues and ensure timely resolution of customer issues.</li><li>Other duties as needed</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst Tier 2 to join our team on a long-term contract basis in Johnston, Iowa. In this role, you will be the primary onsite IT resource, offering hands-on technical support to ensure smooth operations for end users. This position requires a proactive and customer-focused individual who is detail oriented, dedicated to resolving technical issues efficiently and maintaining a high level of service.<br><br>Responsibilities:<br>• Provide direct technical assistance to end users, troubleshooting hardware and software issues effectively.<br>• Manage and resolve support tickets using ServiceNow or similar platforms.<br>• Perform desk-side support for hardware such as laptops, monitors, and batteries.<br>• Set up and maintain conference room equipment to ensure functionality during meetings.<br>• Prepare and image devices for onboarding new employees or supporting existing staff.<br>• Escalate complex technical problems to appropriate teams following established protocols.<br>• Develop and maintain knowledge base articles to streamline future troubleshooting efforts.<br>• Conduct inventory management and IT audits to comply with federal and state regulations.<br>• Coordinate with vendors to ensure timely delivery and support of IT equipment.<br>• Document support activities thoroughly to provide clear records of issue resolution.
<ul><li>Provide Tier 1–2 technical support for end users, including desktops, laptops, printers, and mobile devices</li><li>Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner</li><li>Install, configure, and maintain Windows workstations and standard business applications</li><li>Manage user accounts, permissions, and security groups in Active Directory and Microsoft 365</li><li>Support basic networking issues (LAN/WAN, wireless, VPN connectivity)</li><li>Assist with VoIP phones, collaboration tools, and conferencing systems</li><li>Document incidents, requests, and resolutions in the IT ticketing system</li><li>Escalate complex issues to senior IT staff or external vendors when appropriate</li><li>Assist with system upgrades, hardware refreshes, and new user onboarding/offboarding</li><li>Follow IT security policies and support patching, antivirus, and backup processes</li></ul>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>application support</strong> for web-based platforms and Adobe products.</li><li>Handle <strong>inbound calls</strong> and resolve user requests promptly.</li><li>Manage <strong>Active Directory (AD)</strong> tasks, including access requests and imaging of equipment.</li><li>Support <strong>mobile devices</strong>, printers, and general hardware/software issues.</li><li>Ensure tickets are actively worked—<strong>no ticket should sit idle</strong>.</li><li>Resolve <strong>15–30 tickets per day</strong>, maintaining high-quality service.</li><li>Collaborate with Level II technicians for escalations (primarily VP-level tickets).</li><li>Maintain accurate documentation of all support activities.</li></ul><p><strong>What You’ll Handle</strong></p><ul><li>Granting access to Adobe and other applications.</li><li>Troubleshooting and resolving common IT issues.</li><li>Managing user accounts and permissions in AD.</li><li>Supporting end-users with device setup and connectivity.</li></ul><p><br></p><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
We are looking for a motivated IT Support Technician (Tier I) to provide first-level technical assistance to internal employees in a hybrid work environment. This role involves hands-on support, including troubleshooting, device setup, and resolving technical issues, ensuring smooth operations for end-users. As part of a dynamic team, you will handle customer-facing responsibilities and escalate advanced issues as necessary. This contract position is perfect for someone early in their IT career who is eager to grow and develop their technical expertise.<br><br>Responsibilities:<br>• Diagnose and resolve common technical issues related to hardware, software, and peripherals for desktops, laptops, and mobile devices.<br>• Set up and configure laptops and mobile devices, including imaging and enrollment into Microsoft Intune.<br>• Provide assistance with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive, addressing user concerns and performing account-related tasks.<br>• Deliver basic support for conference room technology, ensuring smooth operation during meetings and addressing AV-related issues.<br>• Manage support tickets using tools like Freshworks or Monday.com, ensuring timely updates and effective communication with users.<br>• Track IT assets, maintain inventory records, and coordinate equipment transfers to ensure accurate documentation.<br>• Create and maintain IT documentation, contributing to knowledge articles and identifying trends in recurring issues.<br>• Promote IT security best practices, including password management and device safety, while escalating potential security concerns.<br>• Adhere to established service level agreements (SLAs) for response and resolution times of Tier I support requests.<br>• Assist with troubleshooting device compliance issues, applications, and updates to maintain operational efficiency.
<p>The Application Support Analyst provides Tier 2 support for internal business applications, troubleshooting issues, assisting end users, and documenting resolutions. This role works closely with engineering and IT teams to escalate issues and improve system stability.</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert half is seeking an IT Support Specialist for a client located in Culver City, CA. IT Support Specialist will be responsible for the following responsibilities:</p><p><br></p><p><strong>Day to Day:</strong></p><p>Provide Tier 1–2 technical support for end users across Windows and macOS environments</p><p>Troubleshoot hardware, software, network, and access-related issues using a ticketing system</p><p>Manage and support endpoints using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, and application deployment</p><p>Administer Azure Active Directory (Azure AD / Entra ID) including user accounts, groups, roles, and conditional access</p><p>Support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint)</p><p>Perform user onboarding and offboarding, including device provisioning and access management</p><p>Monitor and maintain endpoint security, updates, and patching across all devices</p><p>Document procedures, troubleshooting steps, and IT processes</p><p>Escalate complex issues to senior IT staff or vendors as needed</p><p>Ensure adherence to security best practices and company IT policies</p>
<p>Robert Half is partnering with a reputable healthcare organization in Louisville Kentucky seeking a motivated and customer-focused Level 1 Help Desk Analyst for a contract position. This role is responsible for providing first-line technical support to clinical and administrative staff in a fast-paced medical environment. The ideal candidate will be reliable, detail-oriented, and comfortable supporting users in a patient-care driven setting.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all incoming help desk inquiries via phone, email, and ticketing system</li><li>Provide Level 1 troubleshooting for hardware, software, printers, peripherals, and mobile devices</li><li>Support Windows OS, Microsoft 365 applications, and standard healthcare systems and tools</li><li>Assist in account setup, password resets, access permissions, and basic Active Directory tasks</li><li>Perform computer imaging, deployment, and configuration of workstations and laptops for new and existing staff</li><li>Document troubleshooting steps, resolutions, and escalate unresolved issues to Level 2/3 teams as needed</li><li>Ensure timely resolution of tickets in alignment with SLAs</li><li>Maintain strong communication with clinical teams to minimize downtime and support patient care operations</li><li>Follow IT security, compliance, and HIPAA guidelines at all times</li></ul><p><br></p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Specialist for a client located in San Diego, CA. Enterprise IT Support Specialist to support a complex, enterprise-level IT environment. This role focuses on providing high-quality end-user support while managing and maintaining a large fleet of Windows and macOS endpoints. The ideal candidate will have strong experience with Microsoft Intune, Azure Active Directory (Entra ID), Microsoft 365, and enterprise ticketing and ITSM platforms, along with a deep understanding of endpoint management and security best practices.</p><p><br></p><ul><li>3+ years of experience supporting users in an enterprise IT environment</li><li>Proven experience supporting Windows and macOS in a managed environment</li><li>Hands-on experience with Microsoft Intune / Endpoint Manager</li><li>Strong working knowledge of Azure Active Directory (Entra ID)</li><li>Experience supporting Microsoft 365 in an enterprise setting</li><li>Experience working with enterprise ticketing/ITSM platforms (ServiceNow, Jira Service Management, etc.)</li><li>Understanding of endpoint lifecycle management and asset tracking</li><li>Ability to troubleshoot complex issues while adhering to ITIL-based processes</li></ul>
