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170 results for Tier Ii It Support Engineer jobs

IT Support Tier II or III

Dayton, OH
onsite
Permanent / Full Time
50000 - 70000 USD / Yearly
We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting. Responsibilities:• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.
2026-05-08T00:00:00Z

IT Support Engineer

Scottsdale, AZ
onsite
Permanent / Full Time
68000 - 69000 USD / Yearly
We are looking for an Application Support Engineer to join our team in Scottsdale, Arizona. This role requires someone with attention to detail and expertise in maintaining and troubleshooting software applications and hardware systems. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional technical support. Responsibilities: • Provide technical assistance and resolve issues related to software applications and hardware systems. • Monitor and maintain Active Directory to ensure optimal performance and security. • Collaborate with team members to implement and support Dell Technologies solutions. • Diagnose and repair computer hardware problems to minimize downtime. • Manage and troubleshoot Cisco Technologies to maintain seamless network operations. • Document and update procedures for application support and hardware maintenance. • Respond promptly to user inquiries and deliver effective solutions. • Conduct system performance evaluations to identify areas for improvement. • Stay updated on industry trends and emerging technologies to enhance support capabilities. • Train end-users on application functionalities and best practices.
2026-05-11T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-05-11T00:00:00Z

Technical Support Analyst III

Richmond, VA
onsite
Temporary / Contract
30 - 30 USD / Hourly
About the RoleWe are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.Key Responsibilities<ul><li>Define, manage, and maintain EHR security roles, access controls, and user permissions</li><li>Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups</li><li>Provide Tier 1 support to EHR end users for access and security-related issues</li><li>Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies</li><li>Monitor user access and activity to ensure appropriate system usage</li><li>Conduct internal audits and identify potential risks or vulnerabilities</li><li>Assist in user provisioning and deprovisioning processes</li><li>Investigate and respond to security incidents, ensuring proper documentation and resolution</li><li>Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)</li><li>Participate in audits (internal and external) and ensure compliance readiness</li><li>Stay current on emerging threats, regulatory updates, and security best practices</li><li>Recommend improvements to strengthen the overall EHR security environment</li></ul>
2026-05-04T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-05-08T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to join a non-profit organization in North Charleston, South Carolina on a Contract assignment. This role will help prepare campus technology environments for the upcoming school term by supporting device readiness, classroom technology setup, and day-to-day technical needs across a large academic setting. The position is ideal for someone who enjoys hands-on support work, can manage tasks independently, and is comfortable working with a flexible schedule that typically concludes by late afternoon. Responsibilities: • Provide onsite technical support for campus devices and classroom technology, ensuring equipment is ready for staff and student use. • Organize, track, and maintain inventory for laptops, tablets, carts, cabinets, displays, and related hardware across assigned areas. • Perform basic device repairs and troubleshooting for equipment such as iPads, Chromebooks, projectors, smart boards, and other instructional tools. • Prepare and configure machines for deployment, including imaging devices to required district specifications and applying necessary setup standards. • Complete operating system and software updates, including Windows 11 upgrade activities, to keep systems current and functional. • Assist with classroom-by-classroom technology preparation to support summer reset activities and campus readiness goals. • Work with campus IT leadership and administrative staff to resolve support issues tied to front office operations and student data access needs. • Support network-connected environments that include technologies such as Cisco and Meraki, escalating more complex issues when needed.
2026-05-11T00:00:00Z

IT Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to provide onsite technical support for network and end-user technology operations in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity across a busy convention center setting, where event activity demands fast issue resolution and consistent system performance. The role will support exhibitors, staff, and guests by addressing technical problems, installing new network connections, and helping ensure technology services remain stable during conferences, trade shows, and other large gatherings. Responsibilities: • Deliver hands-on support for desktop, workstation, and network-related issues affecting staff, exhibitors, and event operations. • Investigate and resolve wired and wireless connectivity problems in meeting spaces, public areas, administrative offices, and event halls. • Install, test, and activate new network drops to meet the technical needs of exhibit spaces, registration areas, digital displays, and production teams. • Monitor network behavior during high-traffic events and take corrective action to improve reliability, speed, and user access. • Troubleshoot hardware and infrastructure components, including network equipment and end-user devices, to minimize downtime. • Manage and update service desk tickets by documenting incidents, solutions, and follow-up actions in a timely manner. • Support infrastructure-related projects by assisting with configuration tasks, device setup, and on-site technical deployments. • Verify that network and workstation performance aligns with operational expectations before, during, and after event cycles.
2026-05-11T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting. Responsibilities: • Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs. • Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities. • Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle. • Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational. • Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed. • Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory. • Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction. • Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.
2026-05-11T00:00:00Z

Systems Engineer II

Milwaukee, WI
onsite
Temporary / Contract
44 - 47 USD / Hourly
We are looking for a Systems Engineer to be responsible for the coordination and management of system design across one or more related product programs. This role supports both new product development and the maintenance of existing products, ensuring alignment with program goals, regulatory requirements, and market needs.The role will partner cross-functionally with Marketing, Sales, Service, Operations, Quality Assurance, and Regulatory Affairs to define requirements, communicate technical direction, and resolve product-related issues throughout the product lifecycle. Key Responsibilities:· Lead the end-to-end product development lifecycle from user needs definition through product launch.· Partner with Engineering Project Management to scope and define projects aligned to program goals.· Translate market and customer needs into clear, actionable technical requirements.· Own and maintain the Design History File (DHF), ensuring completeness and compliance.· Develop system-level specifications and ensure proper decomposition into subsystem requirements.· Lead risk management activities in accordance with IEC 14971.· Ensure usability requirements are addressed in compliance with IEC 62366.· Create and manage Verification and Validation (V&V) plans to support product traceability.· Ensure traceability between requirements, design, and verification activities.· Lead system architecture development, including interface and subsystem specifications.· Provide technical leadership to cross-functional development teams.· Resolve competing priorities across engineering, manufacturing, regulatory, and commercial teams.· Lead system integration efforts and proactively identify and mitigate integration risks.· Apply structured problem-solving tools (e.g., root cause analysis, Pareto analysis) to resolve technical issues.· Ensure product designs consider manufacturability, serviceability, and performance requirements.· Support technical documentation and collaborate with technical writing teams for user-facing materials.
2026-05-13T00:00:00Z

Systems Engineer II

San Diego, CA
onsite
Temporary / Contract
45 - 50 USD / Hourly
Systems Engineer IILocation: San Diego, CA (100% Onsite)Security Clearance: Active and transferable U.S. Secret security clearance (preferred)Job Type: 26-Week Contract (Potential Extension or Conversion)Position OverviewWe are seeking a Systems Engineer II to support the development and sustainment of mission-critical navigation systems for maritime environments. This role focuses on contributing to a real-time, GPS-based data fusion and distribution system that integrates multiple navigation sensor inputs to deliver accurate and reliable positioning, navigation, and timing (PNT) data.This is an onsite position requiring close collaboration with cross-functional engineering teams in a fast-paced, Agile environment.Key Responsibilities<ul><li>Develop and execute automated and manual test procedures to validate GPS-based systems</li><li>Perform system verification and validation (V&V) activities for complex, integrated systems</li><li>Analyze and troubleshoot software, hardware, and network issues</li><li>Support requirements development and decomposition in collaboration with subject matter experts</li><li>Coordinate with mechanical, electrical, and software engineering teams to resolve technical issues</li><li>Participate in Agile ceremonies and contribute to sprint planning and execution</li><li>Document test results and support system-level validation during customer test events</li><li>Provide regular status updates on progress, risks, and issues</li></ul>
2026-05-12T00:00:00Z

IT Systems & Support Specialist

Charlotte, NC
onsite
Temporary / Contract
23 - 29 USD / Hourly
We’re Proactively Connecting with IT TalentOur team is partnering with organizations seeking dependable IT professionals who can support users, maintain systems, and help keep business operations running smoothly. We’re proactively identifying candidates for upcoming openings within support and infrastructure teams.This is a great opportunity for IT professionals looking to stay active in the market and gain exposure to enterprise-level environments.Potential Responsibilities<ul><li>Provide Tier 1/Tier 2 support across hardware, software, and cloud environments</li><li>Support Microsoft 365, Active Directory, and endpoint management tools</li><li>Troubleshoot user access, connectivity, and workstation issues</li><li>Assist with system upgrades, deployments, and technical projects</li><li>Maintain accurate documentation within ticketing platforms</li><li>Work closely with infrastructure, networking, and security teams </li></ul>
2026-05-11T00:00:00Z

Application Support Engineer

Bayport, MN
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance. Responsibilities:• Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.• Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.• Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.• Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.• Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.• Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.• Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.• Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.• Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.• Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.
2026-05-08T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-05-01T00:00:00Z

Application Support Engineer

Amherst, NY
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for a skilled Application Support Analyst to join our team in Buffalo, New York. This role involves managing and supporting business applications, ensuring their optimal performance, and collaborating with vendors on hosted platforms. The ideal candidate will have a solid technical background, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.
2026-04-15T00:00:00Z

Application Support Engineer

Brigham City, UT
onsite
Permanent / Full Time
73000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for business-critical systems at our production facility in Brigham City, Utah. This role partners closely with operations and technical teams to strengthen system performance, improve day-to-day workflows, and address application issues that affect manufacturing activities. The ideal candidate brings strong problem-solving ability, clear communication skills, and practical experience supporting Dynamics 365 in a fast-paced industrial environment. Responsibilities: • Provide on-site support for Dynamics 365 applications, troubleshooting issues and maintaining reliable system performance for operational users. • Act as the local resource for core business processes within D365, including production, quality, asset management, planning, shipping, receiving, and inventory activities. • Partner with plant teams to evaluate current workflows and identify practical ways to improve efficiency, accuracy, and productivity. • Translate operational needs into clear recommendations by working between end users and technical teams to support effective solutions. • Review manufacturing and scheduling processes to suggest improvements in resource usage, production flow, and overall output. • Monitor application-related challenges, investigate root causes, and help implement corrective actions that support stable operations. • Promote safe work practices and consistently follow site safety standards, procedures, and housekeeping expectations. • Travel to other company locations when needed to assist with application support and operational alignment.
2026-05-08T00:00:00Z

IT Support Specialist

Fort Myers, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization. Responsibilities:• Deliver prompt technical support for hardware, software, and network-related issues to end-users.• Install, configure, and maintain IT systems, including hardware and software applications.• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.• Collaborate with the IT Administrator to identify and implement improvements to IT systems.• Provide training and guidance to users on the effective use of IT tools and best practices.• Address service desk tickets and resolve technical issues in a timely manner.• Diagnose and troubleshoot hardware and software problems to minimize downtime.
2026-05-05T00:00:00Z

IT Support Specialist

Charlotte, NC
onsite
Temporary / Contract
24 - 29 USD / Hourly
We’re actively building a network of skilled IT professionals for upcoming contract opportunities with growing organizations across multiple industries. If you’re someone who enjoys solving technical problems, supporting users, and staying hands-on with technology, we’d love to connect with you.Whether you’re looking to expand your technical experience, gain exposure to new environments, or step into your next contract role quickly, this opportunity could be a strong fit.What You’ll Be Doing<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and end users</li><li>Troubleshoot issues related to Windows environments, Microsoft 365, VPN connectivity, and hardware</li><li>Assist with onboarding/offboarding and device setup</li><li>Support account administration within Active Directory and Microsoft 365</li><li>Document tickets, technical issues, and resolutions accurately</li><li>Collaborate with IT teams to ensure smooth day-to-day operations</li></ul>
2026-05-11T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively. Responsibilities: • Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues. • Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards. • Manage user account administration and permissions within Active Directory to support secure and efficient system access. • Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization. • Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement. • Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency. • Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
2026-05-12T00:00:00Z

Technical Product Support Analyst

Clearwater, FL
onsite
Temporary to Hire
21 - 23 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-04-14T00:00:00Z

IT Support Analyst

Irvine, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a skilled and customer-focused IT Support Analyst to provide Tier 21/2 technical support in a dynamic, environment. This role is responsible for resolving escalated service desk issues, supporting end users across multiple platforms, and maintaining secure and efficient IT operations.. This role is 100% onsite. Top Skills:<ul><li>2-3 Years of experience</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>Troubleshooting printers issues, wi-fi, basic network connectivity</li><li>L1/L2 Ticketing issues</li></ul>
2026-04-24T00:00:00Z

IT Support Analyst

Harrison, AR
onsite
Temporary / Contract
28 - 30 USD / Hourly
On behalf of our client, Robert Half Talent Solutions, Technology Division is seeking an IT Analyst I to provide hands-on, onsite IT support during a period of operational transition. This role will support day-to-day end-user needs while also assisting with IT activities related to facility changes, including equipment collection, system support, and infrastructure assistance. The position reports directly to the Chief Information Technology Officer (CTIO) and works closely with a small, distributed IT team supporting multiple locations.This is an excellent opportunity for a go‑getter who is comfortable wearing multiple hats, stepping outside a strict job description when needed, and supporting users through change in a professional and supportive manner. Key Responsibilities<ul><li>Provide Tier 1–2 IT support for approximately 200 onsite and remote users</li><li>Troubleshoot hardware and software issues (laptops, desktops, peripherals, basic server interactions)</li><li>Support laptop imaging, wiping, updates, and device collection during employee transitions</li><li>Assist with Active Directory tasks (user access, onboarding/offboarding, password resets)</li><li>Create, activate, and deactivate badging/access as employees onboard or exit</li><li>Support basic server and infrastructure tasks, including equipment takedown and relocation as directed</li><li>Respond to and track all work through the company’s help desk ticketing system</li><li>Provide onsite IT support for nearby facilities as needed</li><li>Assist with short-term project work related to facility changes, shutdown support, or infrastructure stabilization</li><li>Escalate issues appropriately while maintaining ownership through resolution</li><li>Maintain clear communication and documentation of work performed</li></ul>
2026-05-04T00:00:00Z

IT Support Analyst

Fort Mill, SC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
<ul><li>Provide day-to-day IT support for end users, including hardware, software, and ERP system issues</li><li>Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access</li><li>Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)</li><li>Install, configure, and maintain software applications and user environments</li><li>Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications</li><li>Assist with user account management (password resets, permissions, onboarding/offboarding)</li><li>Document issues, resolutions, and processes in the ticketing system and knowledge base</li><li>Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed</li><li>Assist with system updates, patches, and routine maintenance tasks</li><li>Provide basic training and guidance to users on software and system usage</li><li>Support integration points between ERP and other business tools at a basic level</li></ul>
2026-05-06T00:00:00Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
OverviewWe are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment. Responsibilities<ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
2026-05-04T00:00:00Z