<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>vWe’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
<p>The Tier III Help Desk Technician provides advanced technical support for complex IT issues that cannot be resolved by Tier I or Tier II teams. This role involves troubleshooting critical problems, managing escalations, and working closely with system administrators and engineers to ensure optimal system performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the highest level of technical support for escalated IT issues.</li><li>Diagnose and resolve complex hardware, software, and network problems.</li><li>Collaborate with Tier I and Tier II teams to provide guidance and mentorship.</li><li>Perform root cause analysis and implement permanent solutions for recurring issues.</li><li>Configure, maintain, and troubleshoot servers, network devices, and enterprise applications.</li><li>Document solutions and create knowledge base articles for future reference.</li><li>Assist in system upgrades, migrations, and deployments.</li><li>Ensure compliance with security policies and best practices.</li><li>Participate in on-call rotation for critical incidents.</li></ul><p><br></p>
<p><strong>Join Our Team as a Tier 3 Help Desk Engineer – Onsite in Medford, OR</strong></p><p>We’re on the lookout for an experienced <strong>Tier 3 Help Desk Engineer</strong> to join our <strong>welcoming and collaborative team</strong> in <strong>Medford, OR</strong>. If you're passionate about solving complex technical issues and enjoy working in a supportive, team-first environment, we’d love to meet you!</p><p>What You'll Be Working On:</p><ul><li>Advanced troubleshooting and resolution of system and network issues</li><li>Administration and support of <strong>Microsoft Entra</strong>, <strong>Microsoft 365</strong>, and <strong>enterprise IT infrastructure</strong></li><li><strong>Networking, server, and systems administration</strong> across diverse environments</li><li>Providing expert-level support and guidance to both technical and non-technical users</li><li>Collaborating closely with internal teams and stakeholders to ensure top-tier IT performance</li></ul><p>What We’re Looking For:</p><ul><li>Proven experience in a <strong>Tier 3 support</strong> or senior technical role</li><li>Strong <strong>diagnostic and problem-solving skills</strong></li><li>Expertise in <strong>Microsoft technologies</strong> and modern IT infrastructure</li><li>Excellent <strong>communication and interpersonal skills</strong></li></ul><p>What You’ll Love:</p><ul><li><strong>Competitive salary</strong>: $70,000 – $95,000</li><li><strong>Excellent culture</strong> and benefits package</li><li>Work with a <strong>friendly, tight-knit team</strong></li><li><strong>Onsite position</strong> in beautiful <strong>Medford, Oregon</strong></li></ul><p>Ready to take the next step in your IT career? Apply now and join a team where your expertise is valued, and your growth is supported.</p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>Robert Half is proactively recruiting Help Desk Technicians (Level I) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused IT professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.</p><p><strong>Responsibilities</strong></p><ul><li>Provide first-line technical support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Escalate complex issues to Tier II/III teams as needed</li><li>Document incidents and resolutions in a ticketing system</li><li>Deliver excellent customer service to internal users</li></ul>
<p>We are looking for a skilled Desktop Support Technician II to join our team in Irving, Texas. In this long-term contract position, you will play a key role in providing technical support to end-users, ensuring the smooth operation and maintenance of hardware, software, and devices. This is an excellent opportunity to work in a dynamic environment within the mortgage industry.</p><p><br></p><p><strong>Title: IT Support Specialist </strong></p><p><strong>Location: Irving, Tx </strong></p><p><strong>Pay: $25-30 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation.</p><p>• Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests.</p><p>• Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors.</p><p>• Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue.</p><p>• Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements.</p><p>• Assist with facility moves and ensure all equipment is set up correctly under supervision.</p><p>• Ensure compliance with company policies and regulations, escalating concerns when necessary.</p><p>• Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently.</p><p>• Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues.</p><p>• Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
We are looking for a dedicated PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis. Based in Rochester, New York, this role focuses on providing advanced customer service and technical support to internal teams and external clients within the property and casualty insurance domain. This position requires excellent problem-solving skills and the ability to manage client concerns effectively while ensuring satisfaction with our services.<br><br>Responsibilities:<br>• Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds.<br>• Resolve client inquiries and concerns by researching issues and delivering timely solutions.<br>• Manage inbound and outbound calls to address client needs and ensure a seamless experience.<br>• Utilize multiple software systems and online resources to assist clients and document communications.<br>• Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments.<br>• Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction.<br>• Diffuse critical client issues and escalate situations to management when necessary.<br>• Develop and implement recommendations for improving workflows and service delivery.<br>• Participate in training sessions and assigned projects to continuously enhance expertise.<br>• Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams.
<p>We are looking for an experienced ERP Technical Support Engineer to join our team in Greater Cleveland, Ohio. In this role, you will oversee the technical aspects of the Infor CloudSuite Industrial system, ensuring seamless functionality across multiple sites. You will collaborate with cross-functional teams to design, implement, and maintain solutions that support business objectives while delivering exceptional technical support.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement technical solutions within the Infor CloudSuite Industrial system to meet business goals.</p><p>• Analyze business requirements to design systems that align with functional, performance, and security needs.</p><p>• Configure and customize ERP systems, ensuring solutions are thoroughly tested and meet specifications.</p><p>• Provide Tier 3 ERP support, troubleshooting complex issues and ensuring optimal system performance.</p><p>• Create and maintain system documentation, user guides, and deliver training as needed.</p><p>• Perform regular system updates, patching, and ensure data quality and integrity.</p><p>• Collaborate with teams to enhance system processes and implement continuous improvement opportunities.</p><p>• Automate workflows using scripting and other tools to optimize operations.</p><p>• Conduct system monitoring, alerting, and disaster recovery planning to ensure business continuity.</p><p>• Travel to various sites as needed to support ERP implementation and maintenance.</p>
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
<p>We are looking for an experienced Application Support Engineer to join our team on a contract basis in Las Vegas, Nevada. In this role, you will provide critical support for business applications, ensuring their stability, efficiency, and alignment with organizational needs. This position requires strong technical expertise, effective collaboration with stakeholders, and the ability to manage multiple initiatives simultaneously. <strong>Prior experience in the gaming and hospitality space supporting front of house, hotel facing applications will be required. </strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert for assigned application environments, providing deep technical and functional knowledge.</p><p>• Collaborate with product management teams and vendors to define, document, and deliver technical and functional requirements.</p><p>• Translate business requirements into system specifications and actionable software solutions.</p><p>• Provide Level 2 application support and participate in rotational on-call schedules to ensure system availability.</p><p>• Lead and manage short-term projects (1–3 months) while balancing ongoing application support responsibilities.</p><p>• Assist in project modeling, solution sizing, and contribute to business case development.</p><p>• Develop evaluation criteria to support and assess deployed solutions.</p><p>• Create and implement solutions that may include systems development, process improvements, or strategic planning.</p><p>• Maintain documentation and build a comprehensive knowledge base for assigned applications and systems.</p><p>• Support multiple initiatives concurrently, including application enhancements, requirements gathering, and troubleshooting.</p>
<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
We are looking for a dedicated Field Technical Support Engineer to join our team in Louisville, Kentucky. This Contract to permanent position requires a skilled individual who can provide hands-on support for desktop systems, printers, and mobile devices while ensuring optimal functionality across hardware and software platforms. The role involves a mix of in-office and travel responsibilities, supporting technical operations both locally and at remote worksites.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately.<br>• Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards.<br>• Prepare and deploy devices for new employees, including imaging and setup of workstations.<br>• Perform updates, patches, and routine maintenance for operating systems and core applications.<br>• Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues.<br>• Maintain accurate documentation of technical issues, resolutions, and inventory records.<br>• Offer attentive and approachable technical support to users with varying levels of expertise.<br>• Assist with backups, security configurations, and preventive maintenance tasks.<br>• Travel as needed to remote worksites to provide technical support and set up equipment.<br>• Support technology improvements and collaborate on system upgrades with IT leadership.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>Are you passionate about delivering top-tier customer service and thrive in a fast-paced environment? Our client, in Tulsa, Oklahoma, is seeking a Help Desk Analyst to join their dynamic team. In this role, you'll serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Respond to client inquiries via phone, email, and chat with professionalism and empathy</li><li>Diagnose and resolve technical problems across desktop, network, and application environments.</li><li>Document all issues, solutions, and follow-up actions clearly in their ticketing system.</li><li>Work collaboratively with team members and escalate complex issues as needed.</li><li>Educate users on best practices to enhance their IT experience.</li></ul><p><br></p><p><br></p>
<p>Role Overview</p><p>We are seeking a skilled Site Reliability Engineer (SRE) to join our team and help build, maintain, and scale cloud‑native infrastructure in Microsoft Azure. This role partners closely with development and operations teams to ensure systems are reliable, scalable, secure, and cost‑efficient.</p><p>The ideal candidate is passionate about automation, infrastructure‑as‑code, GitOps, and observability, and thrives in a collaborative, fast‑paced environment. You will play a critical role in improving system resilience and establishing strong SRE practices from the ground up.</p><p>WKey Responsibilities</p><ul><li>Design, implement, and manage Azure cloud infrastructure using Terraform and Terragrunt</li><li>Maintain, operate, and optimize Kubernetes clusters on Azure Kubernetes Service (AKS)</li><li>Build and manage CI/CD pipelines using GitHub Actions / GitHub Workflows</li><li>Implement GitOps‑based deployments using ArgoCD</li><li>Enhance system reliability by implementing monitoring, alerting, and observability solutions using Grafana</li><li>Automate operational tasks to reduce toil and improve team efficiency</li><li>Participate in on‑call rotations, incident response, root cause analysis, and post‑mortems</li><li>Partner with development teams to improve application performance, scalability, and resilience</li><li>Implement and promote SRE best practices, including:</li><li>Service Level Indicators (SLIs)</li><li>Service Level Objectives (SLOs)</li><li>Error budgets</li><li>Continuously improve system performance, security posture, and cloud cost efficiency</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Cleveland, Ohio. In this long-term contract role, you will provide hands-on technical assistance to end users in a Windows-based environment. This position offers a unique opportunity to contribute to a dynamic IT team while supporting cutting-edge initiatives, including early AI pilot programs.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues.<br>• Configure, deploy, and maintain desktops, laptops, and related hardware.<br>• Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage IT assets by overseeing shipping, receiving, and inventory processes.<br>• Collaborate with team members to ensure adherence to cybersecurity best practices.<br>• Offer support in an accounting-focused environment, addressing specific user needs.<br>• Assist with Citrix-related tasks as needed.<br>• Contribute to team efforts in exploring and implementing AI tools and technologies.<br>• Work effectively within a small IT team to solve technical challenges and improve processes.
We are looking for a skilled Desktop Support Analyst Tier 2 to join our team on a long-term contract basis in Johnston, Iowa. In this role, you will be the primary onsite IT resource, offering hands-on technical support to ensure smooth operations for end users. This position requires a proactive and customer-focused individual who is detail oriented, dedicated to resolving technical issues efficiently and maintaining a high level of service.<br><br>Responsibilities:<br>• Provide direct technical assistance to end users, troubleshooting hardware and software issues effectively.<br>• Manage and resolve support tickets using ServiceNow or similar platforms.<br>• Perform desk-side support for hardware such as laptops, monitors, and batteries.<br>• Set up and maintain conference room equipment to ensure functionality during meetings.<br>• Prepare and image devices for onboarding new employees or supporting existing staff.<br>• Escalate complex technical problems to appropriate teams following established protocols.<br>• Develop and maintain knowledge base articles to streamline future troubleshooting efforts.<br>• Conduct inventory management and IT audits to comply with federal and state regulations.<br>• Coordinate with vendors to ensure timely delivery and support of IT equipment.<br>• Document support activities thoroughly to provide clear records of issue resolution.
<p>We are looking for an IT Support Analyst (Level 1, 2 or 3) to join our team in Las Cruces, New Mexico. </p><p>This role involves delivering day-to-day routine and more complex technical support to clients, both remotely and onsite, while contributing to larger IT projects.</p><p>This is a Contract to permanent employment opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 technical support; assist with more complex issues as needed.</li><li>Troubleshoot and resolve client IT issues via remote tools and onsite visits.</li><li>Participate in larger-scale projects, including:</li><li>Server builds and configurations</li><li>Network infrastructure (switches, VLANs, firewalls, routers)</li><li>Active Directory management and file security </li><li> Manage help desk ticket queues and ensure timely resolution of customer issues.</li><li>Other duties as needed</li></ul><p><br></p>
<p><strong>**Please note this role is onsite M-F in Sandy Springs, GA. Candidates that don't live in Metro Atlanta will not be considered for this position!**</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Help Desk Technician (Tier 1)</strong> to provide day-to-day technical support for corporate IT systems and infrastructure. This role involves assisting employees with hardware, software, and network issues, as well as supporting onboarding and offboarding processes. You’ll work on a mix of <strong>daily support tickets, walk-ups, remote troubleshooting</strong>, and occasional project work.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for internal systems, hardware, and network infrastructure via walk-ups, tickets, email, IM, or phone</li><li>Install, upgrade, and support computer systems, software, peripherals, and multimedia conferencing solutions</li><li>Assist with server and networking infrastructure as needed</li><li>Handle <strong>onboarding and offboarding</strong> of users, including new hire setup</li><li>Offer facilities support for office locations, including building, telco, and ISP management</li><li>Participate in client's initiatives and project work as assigned</li></ul>
