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195 results for Tier Ii It Support Engineer jobs

Tier II Technician

Conyers, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution. The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO. Required Qualifications 3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID CompTIA Network+ or equivalent networking experience Experience with RMM platforms such as DattoRMM or similar tools Ability to work independently without step-by-step supervision Valid driver’s license and reliable transportation for on-site work Preferred Qualifications Microsoft 365 certification such as Microsoft-102 or equivalent Experience supporting Google Workspace environments Experience with UniFi networking platforms Strong documentation habits and client-facing communication skills Ideal Candidate Profile The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.
2026-07-20T00:00:00Z

PIA P&C Support Specialist (Tier II)

Rochester, NY
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for an experienced support specialist to deliver high-level assistance for property and casualty insurance products in Rochester, New York. This Long-term Contract position focuses on resolving complex client and internal inquiries, providing dependable service across workers’ compensation and related insurance offerings, and ensuring accurate communication throughout each case. The ideal candidate brings strong customer support experience, sound problem-solving skills, and the ability to build confidence with clients, insurance partners, and internal teams. Responsibilities: • Provide advanced support to internal teams and external clients by addressing questions and resolving issues related to property and casualty insurance products, including workers’ compensation and bond-related services. • Handle incoming and outgoing communications as needed, ensuring each interaction is managed effectively and documented thoroughly. • Investigate client concerns, analyze product or service issues, and determine appropriate next steps to achieve timely and accurate resolution. • Escalate complex or unresolved matters to specialized personnel when additional technical or subject-matter review is required. • Maintain strong working relationships with clients, insurance carriers, and cross-functional partners to support a positive service experience. • Use internal platforms, reporting tools, and carrier or bureau websites to research inquiries and provide informed responses. • Identify opportunities to improve workflows, recommend procedural updates, and contribute to the development of more effective support practices. • Stay current on product updates, policy changes, regulatory requirements, and broader insurance industry developments that impact service delivery. • Participate in assigned training initiatives, team projects, and other duties that support business objectives.
2026-07-21T00:00:00Z

IT Support Engineer

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
Robert Half is seeking an IT Support Engineer for a client located in Culver City, CA. IT Support Engineer will be responsible for delivering white-glove, VP-level executive support in an enterprise environment. This role is not entry-level and requires a seasoned professional who can operate independently, manage complex technical issues, and provide exceptional customer service to senior leadership. The ideal candidate brings deep expertise across Mac and Windows platforms, strong JAMF/MDM experience, and the confidence to support high-visibility users in a fast-paced organization. Responsibilities/Day to Day:· Provide Executive (VP-level) support experience in enterprise environments · Strong proficiency with Jamf / MDM administration and device management · IT Asset Management (ITAM) maintenance and lifecycle support · Windows 11 migration experience · MFA setup, authentication, and identity support · Device imaging and deployment (Mac environments strongly preferred) · iOS and Android device support and troubleshooting
2026-07-10T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-06-26T00:00:00Z

IT Support Engineer

Los Angeles, CA
onsite
Temporary / Contract
35 - 38 USD / Hourly
Robert Half is seeking a highly experienced IT Support Technician to provide Tier 2 technical support in a fast-paced creative environment, providing hands-on technical support for both Mac and PC environments, assist with user onboarding and offboarding, manage access and permissions, and support creative teams using Microsoft 365 and Adobe Creative Suite applications. Responsibilities· Provide Tier 2 technical support for internal users across Mac and PC environments· Troubleshoot hardware, software, operating system, and application issues· Support Microsoft 365 applications, user accounts, and access management· Perform user onboarding and offboarding, including account setup, permissions, and equipment provisioning· Manage access requests and project-based permissions for producers, creative teams, and freelancers· Provide support for Adobe Creative Suite applications, including Adobe Premiere
2026-07-10T00:00:00Z

Tier 2 Help Desk Analyst

Conyers, GA
onsite
Temporary / Contract
28 - 30 USD / Hourly
OverviewThe Tier 2 Technician serves as the primary escalation point above Tier 1 support and is responsible for day-to-day technical delivery across Microsoft 365, Google Workspace, networking, and client onboarding activities. This role operates independently within established standards and escalates only architecture, security, and advanced engineering decisions to the CTO. Key ResponsibilitiesTier 1 Escalations<ul><li>Resolve escalated support tickets and assist with inbound support requests.</li><li>Provide technical guidance to Tier 1 staff.</li><li>Review ticket quality and documentation accuracy.</li></ul>Microsoft 365 Administration<ul><li>User provisioning, licensing, and offboarding.</li><li>Manage Exchange Online, SharePoint, OneDrive, Entra ID, and Intune environments.</li><li>Perform routine security administration, including MFA enrollment, account lockouts, and inbox rule audits.</li></ul>Google Workspace Administration<ul><li>User lifecycle management, organizational units, and licensing.</li><li>Manage 2-Step Verification and perform basic security administration and monitoring.</li></ul>Networking<ul><li>Troubleshoot connectivity, VLAN, DHCP, and DNS-related issues.</li><li>Configure and support UniFi switches, access points, and firewall rules within existing network designs.</li><li>Coordinate ISP issues and maintain network documentation.</li></ul>Technical Client Onboarding<ul><li>Execute technical onboarding for new clients.</li><li>Provision cloud environments, configure domains and DNS records, and deploy endpoints.</li><li>Implement standard security tools and configurations.</li><li>Deliver end-user training and document environments in IT Glue.</li></ul>Escalate to CTO:<ul><li>Network architecture or design decisions.</li><li>Confirmed or suspected security incidents.</li><li>DNS/domain management changes.</li><li>VoIP architecture or provisioning changes.</li><li>Custom development, automation, or scripting requests.</li><li>New platform deployments or major technology changes.</li><li>Administration of advanced cybersecurity platforms (INKY, BullPhish, Dark Web ID, RocketCyber, SaaS Alerts).</li><li>Penetration testing and vulnerability assessment tools (Vulnscan, vPenTest).</li></ul>*Please Note: This is a fully onsite position in Metro Atlanta. Please do not apply to this posting if you're not already local to Metro ATL and willing to work onsite
2026-07-20T00:00:00Z

Help Desk Tier II Analyst

Valencia, CA
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite. ** This role is 3 days onsite in Valencia, CA ** Key Responsibilities<ul><li>Provide Tier II technical support for desktop, laptop, application, and mobile device issues.</li><li>Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.</li><li>Support Microsoft Windows 11 environments and related technologies.</li><li>Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.</li><li>Perform user onboarding and offboarding activities, including account provisioning, deactivation, and Active Directory management.</li><li>Support software deployment and troubleshooting using Software Center.</li><li>Manage mobile devices and endpoint configurations through Microsoft Intune (MDM).</li><li>Diagnose and resolve DNS, connectivity, and network-related issues.</li><li>Provide technical support on the production floor as needed (training provided).</li><li>Document, track, and manage incidents, service requests, and resolutions in ServiceNow.</li><li>Collaborate with internal IT teams to escalate and resolve complex issues.</li><li>Maintain a consistent support workload while ensuring timely ticket resolution and excellent customer service.</li></ul>
2026-07-24T00:00:00Z

Technical Support Analyst

Richmond, VA
onsite
Temporary / Contract
35 - 38 USD / Hourly
We are seeking an Application Support Specialist to provide front-line support for a modern web-based case management and licensing platform. This individual will serve as the primary point of contact for end users, helping resolve application issues, guiding users through system functionality, and ensuring a positive customer experience. This role is ideal for someone with strong customer service skills, application support experience, and the ability to communicate technical information clearly to users of varying technical backgrounds. *Position is fully onsite in Richmond, VA*
2026-07-20T00:00:00Z

IT Support Technician

Georgetown, TX
onsite
Temporary / Contract
50000 - 60000 USD / Yearly
IT Support TechnicianAustin, TX | Full Time | On Site We're seeking an IT Support Technician to provide hands-on support for end users across corporate and field operations. This role is responsible for troubleshooting hardware, software, Microsoft 365, and network-related issues while ensuring employees have the tools and technology needed to be successful. Responsibilities:<ul><li>Provide desktop, laptop, mobile device, and application support</li><li>Configure, deploy, and maintain end-user technology</li><li>Troubleshoot Windows, macOS, Microsoft 365, and networking issues</li><li>Support user onboarding, offboarding, and account administration</li><li>Assist with POS systems, kiosks, and other operational technologies</li><li>Document issues and resolutions within a ticketing system</li><li>Perform hardware upgrades, replacements, and asset management</li><li>Partner with IT teams to improve processes and user experience</li></ul>
2026-07-24T00:00:00Z

IT Support Technician

Norco, CA
onsite
Temporary / Contract
32 - 34 USD / Hourly
Robert Half is seeking an experienced IT Support Technician to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.
2026-07-10T00:00:00Z

IT Support Technician

Turtle Creek, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to provide dependable technical support at a manufacturing site in Turtle Creek, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys hands-on desktop support, user assistance, and keeping day-to-day technology operations running efficiently. The person in this role will work across hardware, software, and account administration needs while supporting employees in a fast-paced environment. Responsibilities: • Prepare and deploy laptops and desktop computers by imaging systems, applying configurations, and setting up devices for new and existing employees. • Administer user access by creating, modifying, and maintaining accounts across Active Directory and Microsoft 365. • Respond to technical issues involving hardware, operating systems, applications, and user access with timely and effective solutions. • Diagnose and resolve end-user problems through both on-site support and remote assistance methods. • Set up workstations, replace outdated or faulty equipment, and provide ongoing desktop support throughout the facility. • Collaborate with other IT team members to maintain reliable daily technology operations within a busy manufacturing setting. • Track, update, and help resolve service desk requests to ensure support activities are documented and completed accurately.
2026-07-16T00:00:00Z

IT Support Technician

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to support day-to-day technical needs for a retail environment in Albuquerque, New Mexico. This Long-term Contract position is ideal for someone who enjoys helping end users, solving common hardware and software issues, and keeping support requests organized from intake through resolution. The role focuses on delivering responsive service, maintaining accurate records, and ensuring employees have reliable access to the tools and systems they need to work effectively. Responsibilities:• Manage the full lifecycle of support requests by logging issues, setting priority levels, documenting actions taken, and closing tickets once service is restored.• Provide front-line assistance for Windows 10 and Windows 11, Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace technology.• Diagnose and resolve routine problems affecting desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.• Handle user account tasks such as password resets, basic access support, Active Directory updates, and employee onboarding or separation activities.• Install approved applications, address standard software errors, and prepare workstations and devices for end-user deployment.• Support basic wired and wireless connectivity troubleshooting, including VPN access, IP-related issues, and mapped drive or shared resource problems.• Assess incoming incidents to determine urgency and business impact, resolve Tier 1 issues whenever possible, and route more advanced cases to higher support tiers with complete notes.• Maintain IT inventory, organize the support workspace, and contribute to knowledge base content and technical documentation for recurring issueOther duties as needed
2026-07-24T00:00:00Z

IT Support Technician

Durango, CO
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.Onsite /Local is preferred, although remote may be possible based on experience. Responsibilities:•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.Other duties as needed
2026-07-23T00:00:00Z

IT Support Technician - Level 1

Buda, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
IT Field Technician - TRAVEL REQUIREDOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed. POSITION: FIELD SERVICE TECHNICIANLOCATION: BUDA, TX DURATION: 4 MONTHSRATE: $30 Responsibilities:<ul><li>Set up printers, take direction to go reconfigure printers, </li><li>Mount hardware</li><li>Take a rack and set it up</li><li>Assist with cabling</li><li>Provides onsite support during SD-WAN and enterprise network cutovers, </li><li>Assist with deployment, connectivity validation, troubleshooting, and end-user support</li><li>100% onsite: needs to be someone will to travel and be onsite to fit our network cutover plan across 60+ sites around the country (majority of sites are located in TX with around 12 sites located outside of TX)</li></ul>
2026-07-22T00:00:00Z

Application Support Engineer

Houston, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to support critical plant-focused software environments for a manufacturing organization in Houston, Texas. This Long-term Contract position is ideal for someone who combines hands-on application support expertise with strong coordination skills to keep systems stable, current, and responsive to business needs. The role will serve as a key point of ownership for assigned applications, helping manage incidents, oversee patching activities, and guide enhancement efforts in partnership with vendors and internal stakeholders. Responsibilities: • Serve as the primary owner for assigned manufacturing and quality-related applications, ensuring reliable day-to-day performance and issue resolution. • Manage support requests across multiple levels of complexity, triaging incidents, tracking progress, and escalating specialized problems to external application vendors when needed. • Coordinate application updates, maintenance activities, and patch deployments to keep platforms secure, compliant, and operational. • Lead assigned application initiatives using structured project delivery methods, with the ability to work in both waterfall and agile-style environments. • Partner with business users and technical teams to evaluate support trends, identify recurring issues, and improve overall application service quality. • Oversee change activities related to application enhancements, configuration adjustments, and operational improvements while maintaining clear documentation. • Provide support for plant and quality systems, including applications such as Leakdoss and Limb systems, based on business priorities. • Use ServiceNow and related ITSM tools to manage ticket workflows, monitor support activity, and maintain accurate records of incidents, requests, and changes.
2026-07-23T00:00:00Z

Application Support Engineer

Plano, TX
onsite
Temporary to Hire
59.375 - 68.75 USD / Hourly
We are looking for an Application Support Engineer to join a semiconductor and electronic components organization in Plano, Texas on a Contract to permanent basis. In this role, you will provide expert support for Oracle E-Business Suite environments, helping business teams maintain reliable financial and supply chain operations while identifying opportunities for system improvement. This position is ideal for a detail-oriented individual who combines strong troubleshooting ability with hands-on technical experience across Oracle applications, integrations, and custom solutions. Responsibilities: • Deliver daily functional and technical support for Oracle E-Business Suite R11i/R12 applications, resolving issues and minimizing disruption to business operations. • Execute data migration activities, including extraction, transformation, loading, reconciliation, and accuracy checks for application changes and ongoing support needs. • Adjust application setups, workflows, and reporting components to align system behavior with operational and business requirements. • Support Oracle Financials and manufacturing or supply chain modules by diagnosing problems, recommending improvements, and implementing effective solutions. • Build, maintain, and troubleshoot interfaces, extensions, and tailored application enhancements within the Oracle environment. • Contribute across the full software development lifecycle, from requirement analysis and design through testing, deployment, and post-production support. • Work closely with business users, analysts, and technical teams to deliver practical solutions that meet both functional and system needs. • Create and maintain clear technical and process documentation, and provide timely communication to stakeholders regarding issues, progress, and outcomes.
2026-07-24T00:00:00Z

Application Support Engineer

Newport Beach, CA
onsite
Permanent / Full Time
120000 - 135000 USD / Yearly
We are looking for an Application Support Engineer to join a high-performing team in Newport Beach, California, supporting critical transaction-based systems within a fast-paced operational environment. This position combines hands-on database development, production support, and application maintenance, with a strong emphasis on solving data issues and improving system reliability. The ideal candidate brings deep experience with Microsoft SQL Server, solid C# and .NET development skills, and the ability to investigate complex processing exceptions with precision and urgency. Responsibilities: • Build, enhance, and maintain SQL Server database objects such as stored procedures, views, triggers, and complex queries to support business-critical applications. • Investigate data inconsistencies across internal platforms and external sources, identifying root causes for missing, duplicated, or inaccurate transaction records. • Create and refine database solutions designed to handle large transaction volumes while improving performance, scalability, and system stability. • Provide ongoing support for backend applications and Windows Services, resolving production issues and restoring service in a timely manner. • Develop application updates and defect corrections using C#, .NET Framework or .NET Core, and Visual Studio in alignment with established coding practices. • Monitor transaction processing workflows, including authorization, validation, settlement, and invoicing activities, to ensure smooth end-to-end operations. • Perform auditing, reconciliation, and exception management tasks to strengthen data integrity and operational accuracy. • Partner with business teams, operations personnel, and external contacts to troubleshoot issues, resolve incidents, and recommend process improvements. • Contribute to code reviews and maintain clear technical documentation to support long-term application support and knowledge sharing. • Support secure and reliable 24/7 production operations by following organizational standards and established support procedures.
2026-07-06T00:00:00Z

Application Support Engineer

Houston, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Houston, Texas. This Long-term Contract position is ideal for someone who combines strong troubleshooting ability with hands-on experience across hardware, directory services, and network-connected environments. The role will focus on maintaining application performance, resolving user issues efficiently, and supporting a stable technology experience across the organization. Responsibilities: • Investigate and resolve application incidents by diagnosing software, hardware, and access-related issues in a timely manner. • Support user account administration and permissions management within Active Directory to ensure secure and reliable system access. • Provide hands-on assistance with Dell Technologies hardware, including setup, troubleshooting, and coordination of repairs or replacements when needed. • Monitor application behavior and system performance to identify recurring problems and recommend practical improvements. • Partner with internal technical teams to address connectivity, infrastructure, and Cisco-based environment issues that affect application availability. • Document support activities, root causes, and resolution steps to improve knowledge sharing and service consistency. • Assist with software deployments, updates, and configuration changes while minimizing disruption to daily operations. • Communicate clearly with users and stakeholders regarding issue status, expected timelines, and recommended next steps.
2026-07-23T00:00:00Z

Application Support Engineer

Chicago, IL
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach. Responsibilities: • Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue. • Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production. • Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution. • Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams. • Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents. • Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems. • Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.
2026-07-20T00:00:00Z

Application Support Engineer

San Francisco, CA
onsite
Temporary / Contract
50 - 55 USD / Hourly
We are looking for an Application Support Engineer to deliver dependable technical support for enterprise customers in San Francisco, California. This contract position is ideal for someone who enjoys solving complex application issues, partnering with cross-functional teams, and creating a strong customer support experience. The role focuses on diagnosing software, hardware, and mobile application challenges while ensuring timely communication, clear documentation, and effective issue resolution. This is a contract opportunity and requires 3 days a week on site. Responsibilities:• Deliver tiered application support across a range of enterprise customer issues, handling incidents from initial intake through resolution.• Investigate technical problems involving software, hardware, mobile applications, and connected devices to determine root causes and next steps.• Use internal support utilities, diagnostic platforms, and automation tools to identify issues and restore service efficiently.• Evaluate incoming cases, set priorities, and route complex or unresolved problems to the appropriate engineering partners.• Keep customers informed with clear, timely updates on progress, expected timelines, and final outcomes.• Maintain accurate case records by documenting troubleshooting activities, findings, and corrective actions taken.• Recognize patterns in repeat incidents and propose practical improvements to support workflows, product stability, or customer guidance.• Work closely with Product and Engineering teams to share issue trends, validate fixes, and improve the overall support process.
2026-07-13T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-07-17T00:00:00Z

IT Support Specialist

Pittsburgh, PA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs. Responsibilities: • Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment. • Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner. • Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware. • Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration. • Track system behavior and assist in identifying and addressing technical problems before they escalate. • Administer user account setup, access rights, and permission updates within established security guidelines. • Assist with basic network support by addressing connectivity problems and helping configure devices for proper access. • Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation. • Create simple support materials and guide users on basic technology processes and tools. • Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.
2026-07-14T00:00:00Z

IT Support Specialist

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Support SpecialistWe are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.Responsibilities<ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul>
2026-07-23T00:00:00Z

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-07-22T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
32 - 35 USD / Hourly
Robert Half is seeking an experienced IT Support Specialist to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to servers, firewalls, networking, Microsoft 365, virtualization, and security best practices. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure. <ul><li>3+ years of IT support, systems administration, or MSP experience</li><li>Strong desktop and end-user support experience</li><li>Experience supporting Microsoft 365, Windows operating systems, and SaaS applications</li><li>Knowledge of servers, networking, and infrastructure troubleshooting</li><li>Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks</li><li>Exposure to firewall technologies and security best practices</li><li>Experience supporting virtualization technologies and cloud environments (AWS/Azure)</li><li>Strong troubleshooting skills with the ability to manage multiple priorities</li><li>Excellent communication and customer service skills</li></ul>
2026-07-11T00:00:00Z