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217 results for Tier Ii It Support Engineer jobs

IT Support Engineer

Savannah, GA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an IT Support Engineer to provide advanced technical support for end users and client environments in Savannah, Georgia. This contract-to-permanent position is ideal for someone who enjoys solving complex desktop, system, and network issues while delivering a high standard of service. The person in this role will handle escalated support needs, maintain core IT systems, and contribute to a stable and secure technology environment. Key Responsibilities<ul><li>Provide Tier 3 technical support across multiple client environments</li><li>Troubleshoot and resolve complex issues related to networking, systems, and infrastructure</li><li>Lead and execute IT installations and deployment projects (network, hardware, cloud, and security)</li><li>Configure and maintain network infrastructure (switches, LAN/WAN, DNS)</li><li>Manage and support VoIP systems and connectivity issues</li><li>Administer and troubleshoot Active Directory environments</li><li>Support Microsoft 365 (Exchange, Teams, SharePoint, user management)</li><li>Maintain and support VMware / virtualized environments</li><li>Implement and maintain IT security best practices</li><li>Collaborate with internal teams and clients to ensure smooth project delivery and support</li></ul>
2026-08-12T00:00:00Z

IT Support Engineer

Los Angeles, CA
onsite
Temporary / Contract
48 - 50 USD / Hourly
***email: valerie.montoya@rht (.com) for consideration*** Robert Half is currently assisting a client in search of an IT Support Engineer to support day-to-day enterprise IT operations in a fast-paced Microsoft-centric environment. Required Qualifications· 3+ years of experience supporting enterprise IT infrastructure and end users.· Strong Microsoft 365 administration experience.· Hands-on experience with Entra ID (Azure AD), Intune, and Windows Autopilot.· Experience managing user accounts, permissions, and identity/access management.· Strong troubleshooting skills across endpoint, application, and authentication issues.· Experience supporting SharePoint Online and Microsoft collaboration platforms.· Knowledge of endpoint management and device provisioning.· Excellent communication, organization, and problem-solving skills.
2026-08-11T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-08-12T00:00:00Z

Tier I Desktop Support

Boca Raton, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance for end users in Florida. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a high level of customer service. The role supports a variety of workplace technologies and helps keep users productive through timely troubleshooting, setup, and coordination with broader IT teams. Responsibilities: • Provide first-line technical support for desktop and laptop computers, displays, printers, mobile devices, and related end-user equipment. • Resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and other Office applications to minimize user downtime. • Assist employees with account access needs, including password changes, locked accounts, and other routine permission-related requests. • Coordinate onboarding and offboarding tasks by preparing devices, setting up user access, issuing equipment, and recovering company assets. • Install and configure operating systems and business applications, then diagnose and correct workstation software problems as they arise. • Investigate basic connectivity concerns involving local networks and Wi-Fi, and route more advanced infrastructure matters to the appropriate support teams. • Manage service tickets from intake through closure, ensuring troubleshooting activities and final resolutions are clearly documented. • Escalate complex incidents related to hardware, software, security, or network performance when deeper technical support is required. • Contribute to device refresh efforts, software rollouts, and other IT initiatives while maintaining accurate inventory and asset records. • Deliver remote assistance to users across multiple locations while adhering to established IT procedures, security expectations, and escalation guidelines.
2026-08-19T00:00:00Z

IT Support Technician

Atlanta, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our team and provide reliable, responsive technical support to employees across the United States. This role will provide first- and second-line IT support while supporting hardware, software, Microsoft 365, employee onboarding, and cloud-based applications. The ideal candidate will have strong troubleshooting and customer service skills, a proactive approach to problem-solving, and the ability to communicate technical concepts effectively to non-technical users.Responsibilities:• Provide first- and second-line IT support to employees across the US, including troubleshooting, user setup, and resolution of technical issues.• Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot.• Provide technical support for internally developed applications and escalate complex issues when appropriate.• Set up, configure, deploy, maintain, and repair laptops, desktops, peripherals, and other IT equipment.• Prepare employee technology, accounts, software, and access as part of the onboarding process.• Manage IT requirements throughout the employee lifecycle, including employee onboarding, transfers, equipment changes, and offboarding.• Configure workstations for both office-based and remote employees, including desk moves and office reconfigurations.• Support meeting rooms and collaboration spaces, including audio-visual equipment, video conferencing, and related technology.• Maintain accurate IT asset inventories and ensure equipment is properly tracked, allocated, and maintained.• Install, configure, update, and maintain hardware and software in accordance with company policies and standards.• Work closely with managed service providers and external technology partners to coordinate and resolve technical issues.• Monitor recurring support issues and identify opportunities to improve the employee technology experience.• Identify opportunities for process improvement and appropriate automation using existing technology tools.• Maintain accurate documentation of IT processes, assets, configurations, and support activities.• Promote strong IT practices, security awareness, and appropriate technology usage across the organization.• During the first 30–90 days, learn internally developed applications and the cloud infrastructure supporting web-based applications, including how applications are deployed, configured, and maintained.
2026-08-19T00:00:00Z

IT Support Technician

Georgetown, TX
onsite
Temporary / Contract
50000 - 60000 USD / Yearly
IT Support TechnicianAustin, TX | Full Time | On Site We're seeking an IT Support Technician to provide hands-on support for end users across corporate and field operations. This role is responsible for troubleshooting hardware, software, Microsoft 365, and network-related issues while ensuring employees have the tools and technology needed to be successful. Responsibilities:<ul><li>Provide desktop, laptop, mobile device, and application support</li><li>Configure, deploy, and maintain end-user technology</li><li>Troubleshoot Windows, macOS, Microsoft 365, and networking issues</li><li>Support user onboarding, offboarding, and account administration</li><li>Assist with POS systems, kiosks, and other operational technologies</li><li>Document issues and resolutions within a ticketing system</li><li>Perform hardware upgrades, replacements, and asset management</li><li>Partner with IT teams to improve processes and user experience</li></ul>
2026-08-14T00:00:00Z

IT Support Technician

Logan, UT
onsite
Temporary / Contract
19.5 - 24 USD / Hourly
We are looking for an IT Support Technician to provide dependable front-line technical assistance for employees in Logan, Utah. This contract-to-hire position is ideal for someone who enjoys solving desktop, software, hardware, and connectivity issues while delivering a strong customer experience. The person in this role will support daily help desk operations, guide users through solutions, and help maintain end-user equipment in a fast-paced environment. Responsibilities:• Respond to incoming support requests from employees, document each issue accurately, and manage tickets through initial triage and resolution.• Troubleshoot routine Level 1 problems involving desktops, laptops, standard business applications, and user access concerns.• Diagnose hardware, software, network, email, internet, and printer issues, then provide clear step-by-step assistance to restore productivity.• Set up, deliver, tag, image, and configure end-user computers and peripherals for new or existing staff members.• Escalate advanced technical incidents to the appropriate infrastructure or specialized support teams when needed.• Provide after-hours assistance for site-related support needs and maintain communication with local leadership and teammates.• Maintain hardware and software inventory records, prepare updates, and support accurate asset tracking and reporting.• Coordinate repair and maintenance activities with third-party vendors for covered computer equipment.• Create helpful user support documentation, including FAQ content and basic training materials for common technical questions.
2026-08-17T00:00:00Z

Technology Support Specialist

Charlottesville, VA
onsite
Temporary to Hire
29.2885 - 33.913 USD / Hourly
We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus. Responsibilities: • Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues. • Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system. • Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues. • Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance. • Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly. • Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users. • Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience.
2026-08-17T00:00:00Z

Application Support Engineer

Canonsburg, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a healthcare services organization in Cannonsburg, Pennsylvania. This Long-term Contract position is well suited for someone who enjoys investigating technical issues, assisting end users, and partnering with teams across the business to keep essential applications running smoothly. The role combines hands-on troubleshooting with cross-functional collaboration to improve system reliability, usability, and operational efficiency. Responsibilities: • Deliver ongoing support for core business applications, ensuring users receive timely assistance and minimal disruption to daily operations. • Investigate application errors, access problems, and system-related concerns to determine root causes and restore normal functionality. • Manage incoming service requests by assessing urgency, setting priorities, and providing responsive support to technical and non-technical users. • Partner with department stakeholders to understand recurring issues, recommend corrective actions, and help implement practical solutions. • Contribute to software updates, validation activities, and rollout efforts by assisting with testing and deployment support. • Maintain clear records of incidents, resolutions, and support workflows to strengthen knowledge sharing and process consistency. • Coordinate with internal technology teams and external vendors to address defects, improve system behavior, and resolve escalated issues. • Monitor application performance and identify opportunities to enhance stability, usability, data quality, and reporting across connected platforms.
2026-08-19T00:00:00Z

Application Support Engineer

Houston, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to support critical plant-focused software environments for a manufacturing organization in Houston, Texas. This Long-term Contract position is ideal for someone who combines hands-on application support expertise with strong coordination skills to keep systems stable, current, and responsive to business needs. The role will serve as a key point of ownership for assigned applications, helping manage incidents, oversee patching activities, and guide enhancement efforts in partnership with vendors and internal stakeholders. Responsibilities: • Serve as the primary owner for assigned manufacturing and quality-related applications, ensuring reliable day-to-day performance and issue resolution. • Manage support requests across multiple levels of complexity, triaging incidents, tracking progress, and escalating specialized problems to external application vendors when needed. • Coordinate application updates, maintenance activities, and patch deployments to keep platforms secure, compliant, and operational. • Lead assigned application initiatives using structured project delivery methods, with the ability to work in both waterfall and agile-style environments. • Partner with business users and technical teams to evaluate support trends, identify recurring issues, and improve overall application service quality. • Oversee change activities related to application enhancements, configuration adjustments, and operational improvements while maintaining clear documentation. • Provide support for plant and quality systems, including applications such as Leakdoss and Limb systems, based on business priorities. • Use ServiceNow and related ITSM tools to manage ticket workflows, monitor support activity, and maintain accurate records of incidents, requests, and changes.
2026-08-19T00:00:00Z

Application Support Engineer

Plano, TX
onsite
Temporary to Hire
59.375 - 68.75 USD / Hourly
We are looking for an Application Support Engineer to join a semiconductor and electronic components organization in Plano, Texas on a Contract to permanent basis. In this role, you will provide expert support for Oracle E-Business Suite environments, helping business teams maintain reliable financial and supply chain operations while identifying opportunities for system improvement. This position is ideal for a detail-oriented individual who combines strong troubleshooting ability with hands-on technical experience across Oracle applications, integrations, and custom solutions. Responsibilities: • Deliver daily functional and technical support for Oracle E-Business Suite R11i/R12 applications, resolving issues and minimizing disruption to business operations. • Execute data migration activities, including extraction, transformation, loading, reconciliation, and accuracy checks for application changes and ongoing support needs. • Adjust application setups, workflows, and reporting components to align system behavior with operational and business requirements. • Support Oracle Financials and manufacturing or supply chain modules by diagnosing problems, recommending improvements, and implementing effective solutions. • Build, maintain, and troubleshoot interfaces, extensions, and tailored application enhancements within the Oracle environment. • Contribute across the full software development lifecycle, from requirement analysis and design through testing, deployment, and post-production support. • Work closely with business users, analysts, and technical teams to deliver practical solutions that meet both functional and system needs. • Create and maintain clear technical and process documentation, and provide timely communication to stakeholders regarding issues, progress, and outcomes.
2026-07-24T00:00:00Z

Application Support Engineer

New York, NY
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an Application Support Engineer to support, enhance, and maintain business-critical applications in the New York City location. This role blends technical troubleshooting with hands-on development support, requiring someone who can investigate issues, improve application reliability, and partner effectively with users, project teams, and external vendors. The ideal candidate brings strong experience across application support, testing, documentation, and deployment coordination within a structured software delivery environment. Responsibilities:• Diagnose application issues, perform root cause analysis, and deliver timely resolutions to minimize disruption to business operations.• Support the ongoing maintenance and enhancement of enterprise applications using relevant development tools, frameworks, and scripting technologies.• Partner with business stakeholders, technical teams, and third-party vendors to clarify issues, define solutions, and ensure smooth support activities.• Execute and coordinate application testing efforts to validate fixes, confirm performance, and reduce the risk of recurring defects.• Prepare and maintain clear technical documentation covering system behavior, support procedures, known issues, and configuration details.• Assist with release planning, change control, and deployment activities to ensure updates are implemented accurately and with minimal operational impact.• Work within established software development life cycle practices to support application changes from analysis through production readiness.• Monitor application performance and stability, identifying opportunities for improvement in reliability, security, and supportability.
2026-08-06T00:00:00Z

Application Support Engineer

Trumbauersville, PA
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to strengthen and improve enterprise applications in Trumbauersville, Pennsylvania. This position supports critical business systems with an emphasis on Epicor, while working across departments to keep processes efficient, reliable, and aligned with operational goals. The ideal candidate brings a strong understanding of end-to-end business workflows, analytical problem-solving skills, and the ability to turn system and data insights into practical improvements. Responsibilities: • Provide day-to-day support for enterprise applications, with primary ownership of Epicor-related issues, enhancements, and user needs. • Partner with teams across sales, customer service, production, purchasing, supply chain, quality, and finance to understand process challenges and improve system performance. • Analyze business workflows spanning quote-to-cash and procure-to-pay to identify opportunities for better efficiency, accuracy, and system utilization. • Develop reports, metrics, and key performance indicators by extracting and interpreting data to support informed decision-making. • Investigate application problems, troubleshoot root causes, and coordinate solutions that minimize disruption to business operations. • Translate business requirements into functional system updates, process improvements, and practical technical recommendations. • Collaborate with IT and business stakeholders to align application capabilities with operational and financial objectives. • Support ongoing optimization efforts within the ERP environment, including testing, documentation, and user guidance for system changes.
2026-07-29T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-07-17T00:00:00Z

IT Support Specialist

Washington, DC
onsite
Temporary / Contract
22 - 25 USD / Hourly
Reports to: IT ManagerJob Type: Full-time | On-siteSchedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed) Position SummaryThe IT Assistant plays a key role in supporting the daily technology operations within a dynamicPre-K–12 educational environment. This position ensures the smooth functioning of classroomand administrative technologies by providing technical support, troubleshooting devices, andassisting staff and students with their technology needs. Key Responsibilities• Provide technical support to staff, faculty, and students for hardware, software, andnetwork issues.• Troubleshoot and resolve problems with classroom devices, including Smart Boards,Windows and Mac laptops, iPads, projectors, and the school phone system.• Assist with network security, user account setup, and permission management.• Support device inventory, deployment, and asset management, including check-in/checkout systems.• Assist with technology setup for school events and presentations.• Perform regular system updates and patches to maintain performance and security.• Communicate effectively with non-technical users and provide basic training when needed.• Test new software and hardware configurations prior to full deployment.• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketingsystem.• Coordinate with third-party vendors as needed.• Provide support for school data management tasks.Requirements & Qualifications• High school diploma required; Associate’s degree in IT or related field preferred.• Basic knowledge of Windows, macOS, iOS, and Android environments.• Familiarity with Microsoft 365.
2026-08-19T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-08-19T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-08-12T00:00:00Z

IT Support Specialist

Imperial Beach, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for a government environment in Imperial Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, supporting desktop systems, and delivering responsive service across daily support needs. The role focuses on maintaining Windows-based workstations, assisting with account-related requests, and ensuring service tickets are handled accurately and efficiently. Responsibilities: • Provide front-line technical support for end users by diagnosing and resolving hardware, software, and access-related issues. • Manage user account support tasks within Active Directory, including updates to permissions, passwords, and account status. • Install, configure, and maintain Microsoft Windows desktops and laptops to support reliable day-to-day operations. • Troubleshoot Windows 10 system problems and deliver timely solutions that minimize user downtime. • Receive, document, prioritize, and close service desk tickets while keeping accurate records of work performed. • Escalate more complex technical matters when needed and coordinate with other support resources to ensure resolution. • Assist with workstation setup, device replacements, and routine technical support activities across the office environment.
2026-08-06T00:00:00Z

IT Support Specialist

Rockville, MD
onsite
Temporary / Contract
30 - 37 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities:<ul><li>Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.</li><li>Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.</li><li>Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.</li><li>Administer routine Active Directory tasks such as account updates, password resets, and access support.</li><li>Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.</li><li>Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.</li><li>Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.</li></ul>
2026-08-04T00:00:00Z

IT Support Specialist

Petersburg, VA
onsite
Temporary / Contract
30 - 33 USD / Hourly
We are seeking an IT Support Specialist to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions. Key ResponsibilitiesTechnology Assessment & Planning<ul><li>Evaluate organizational needs for hardware, software, systems, and technology projects.</li><li>Monitor current and upcoming technology initiatives, issues, risks, and action items.</li><li>Assist with planning and supporting technology-related projects and upgrades.</li></ul>Technical Support & Troubleshooting<ul><li>Provide technical support for applications, hardware, and system-related issues.</li><li>Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.</li><li>Support users with computers, mobile devices, phones, inventory systems, and business applications.</li><li>Research technical issues and implement appropriate solutions.</li></ul>Systems Administration & Asset Management<ul><li>Document, maintain, upgrade, and replace hardware and software as needed.</li><li>Maintain accurate technology asset inventory records.</li><li>Support device lifecycle management, refresh, and deployment activities.</li><li>Assist with system maintenance and operational improvements.</li></ul>Procurement & Security<ul><li>Recommend and support the procurement of technology equipment and related resources.</li><li>Maintain and support security controls across systems and software platforms.</li><li>Ensure compliance with established IT policies and procedures.</li></ul>User Support & Communication<ul><li>Advise users on technology solutions that support business needs.</li><li>Create clear and professional communications regarding technology updates, issues, and resolutions.</li><li>Develop user-friendly technical documentation, processes, and instructions.</li><li>Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.</li></ul>Issue Management & Escalation<ul><li>Escalate critical incidents, outages, and security concerns to appropriate technical teams.</li><li>Track and manage incidents, service requests, and change activities through resolution.</li><li>Collaborate with internal and external teams to address complex technical issues.</li></ul>Additional Preferred Experience<ul><li>Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.</li><li>Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.</li></ul>
2026-08-19T00:00:00Z

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-07-22T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
33 - 36 USD / Hourly
Robert Half is seeking an IT Support Specialist for a client located in Culver City, CA. IT Support Specialist to provide technical support across a large enterprise environment. The ideal candidate will have 3+ years of hands-on experience supporting Mac/macOS environments, with strong expertise in Jamf and Microsoft Intune, as well as experience managing and troubleshooting enterprise endpoints. Key Responsibilities:<ul><li>Provide Tier I/II technical support to enterprise users across Mac/macOS and Windows environments.</li><li>Troubleshoot and resolve hardware, software, operating system, networking, application, and connectivity issues.</li><li>Provide hands-on support for Apple Mac devices, iPhones, and other Apple endpoints.</li><li>Administer and support Apple devices using Jamf, including device enrollment, configuration profiles, application deployment, policies, compliance, and troubleshooting.</li><li>Manage and support Windows and cross-platform endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, compliance, and endpoint troubleshooting.</li><li>Support identity and access-related issues involving Microsoft Entra ID/Azure AD, Active Directory, MFA, and password/account management.</li><li>Install, configure, update, and maintain enterprise software and endpoint applications.</li></ul>
2026-08-14T00:00:00Z

Support Technician III

New Castle, PA
onsite
Permanent / Full Time
62400 - 81120 USD / Yearly
We are looking for an experienced Support Technician III to provide advanced technical support in a manufacturing environment in New Castle, Pennsylvania. This role is focused on maintaining end-user systems, resolving complex desktop and device issues, and supporting a reliable technology experience across the organization. The ideal candidate brings strong hands-on knowledge of Windows platforms, endpoint management, and enterprise support tools, along with a practical, service-oriented approach to troubleshooting. Responsibilities: • Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users. • Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements. • Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools. • Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot. • Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs. • Support Active Directory tasks such as user account assistance, access updates, and device-related administration. • Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up. • Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.
2026-07-28T00:00:00Z

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
31 - 34 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. This is an excellent opportunity for someone early in their IT career who is motivated to learn, enjoys helping people, and wants to grow into areas such as infrastructure and cybersecurity. POSITION TITLE: IT SUPPORT ANALYSTLOCATION: ONSITE, HYBRIDHOURLY: $31 - $34DURATION: 12 MONTHS RESPONSIBILITIES<ul><li>Provide Tier 1 and Tier 2 support for internal staff and franchise owners </li><li>Deliver onsite technical support during training sessions by ensuring computers, projectors, audio/visual equipment, conference room technology, tablets, and mobile devices are functioning properly.</li><li>Troubleshoot user access, account permissions, licensing issues, Active Directory administration tasks, group policy concerns, and general workstation support requests.</li><li>Monitor and resolve support tickets for both onsite and remote users while maintaining a high level of customer service for non-technical end users.</li><li>Assist with endpoint and infrastructure support activities, including device deployments, software configuration, network troubleshooting, and security-related investigations.</li><li>Take initiative during slower periods to expand technical knowledge through training, system monitoring, security tools, and operational improvement projects.</li><li>Support technology refreshes, equipment setup, and other site support functions as needed.</li></ul>
2026-08-14T00:00:00Z