<p><strong>Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.</p><p>This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Handle escalated Tier 2 and Tier 3 support issues related to desktops, servers, networking, and common enterprise applications.</li><li>Troubleshoot complex hardware/software problems that Tier 1 can’t solve, using strong analytical and diagnostic skills.</li><li>Support server and infrastructure components such as Windows Server, Active Directory, group policy, and basic networking.</li><li>Assist with patching, updates, system monitoring, and general environment health checks.</li><li>Document recurring issues, root causes, and permanent solutions to improve environment stability.</li><li>Collaborate with the cybersecurity team (or security-minded initiatives) on best practices, user hardening, and secure configurations.</li><li>Help implement security fundamentals such as MFA, privileged access controls, workstation hardening, and logging improvements.</li><li>Participate in small projects involving system upgrades, new deployments, and process improvements.</li></ul>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Palmer, Massachusetts. This long-term contract position involves providing comprehensive support for end-user environments, ensuring the smooth operation of desktop systems and business software applications. The role requires a proactive individual who can address technical issues effectively while maintaining strong communication with various departments and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier-1 and Tier-2 technical support to users within the corporate environment.</p><p>• Manage and maintain desktop operating systems and business software applications, including patching, troubleshooting, and software installations.</p><p>• Perform hardware and software inventory management and coordinate office relocations.</p><p>• Deploy operating systems using desktop imaging tools to ensure efficient system setup.</p><p>• Repair and upgrade laptops and desktop computers to meet user needs.</p><p>• Record and track incidents and service cases accurately in the ServiceNow database.</p><p>• Provide direct user support and escalate complex issues to higher technical teams when necessary.</p><p>• Respond promptly to service requests, analyzing the scope of support required and delivering solutions.</p><p>• Administer user access accounts, manage shared resources, and create user groups.</p><p>• Collaborate with departments and vendors to ensure reliable infrastructure and technical issue resolution.</p>
<p>We are working with a client in Little Elm that is hiring a Level II Desktop Analyst to join their team on a contract to permanent basis. This person will support users onsite and any remote employees that are escalated from the level 1 service desk. It requires the ability to go into a deeper level of troubleshooting on both software and hardware. </p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: LITTLE ELM, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>SALARY: $65 - $70K</strong></p><p><br></p><p><strong><u>Requirements</u></strong></p><p>• Install, configure, and ship new windows computers for employees </p><p>• Follow a build checklist to install and configure software on new computers </p><p>• Create users and manage account access </p><p>• Manage printers and assets, and participate in change management process </p><p>• Know Microsoft Azure fundamentals </p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York. In this Contract position, you will provide advanced support and assistance for a range of property and casualty insurance products, ensuring seamless service delivery to both internal staff and external clients. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of client satisfaction.<br><br>Responsibilities:<br>• Address and resolve inquiries related to property and casualty insurance products, including workers' compensation and bonds.<br>• Offer technical support to external users by troubleshooting issues and providing solutions.<br>• Maintain accurate records of communication with clients, ensuring timely and attentive interactions.<br>• Research and resolve product and service-related concerns from internal and external clients.<br>• Collaborate with management to address critical client situations and recommend optimal solutions.<br>• Respond to inbound calls and place outbound calls as needed to assist with client inquiries.<br>• Stay updated on industry developments, regulatory changes, and policy updates to enhance service delivery.<br>• Utilize multiple software applications and carrier websites to manage and resolve client issues effectively.<br>• Build and nurture positive relationships with clients, insurance carriers, and internal stakeholders.<br>• Contribute to process improvements and recommend enhancements to existing procedures.
<p>The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system administrators, network engineers, and other IT specialists to ensure timely resolution of critical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the final escalation point for technical issues, providing expert-level support for hardware, software, network, and security-related problems.</li><li>Diagnose and resolve complex system and application errors, including root cause analysis and long-term solutions.</li><li>Collaborate with Tier I and Tier II teams to provide guidance, mentorship, and knowledge transfer.</li><li>Manage and prioritize high-impact incidents, ensuring minimal downtime and business disruption.</li><li>Perform advanced troubleshooting on servers, network infrastructure, virtualization platforms, and enterprise applications.</li><li>Implement and maintain documentation for processes, solutions, and best practices.</li><li>Work with vendors and third-party support teams to resolve specialized issues.</li><li>Participate in system upgrades, migrations, and deployments as needed.</li><li>Ensure compliance with organizational IT policies, security standards, and regulatory requirements.</li></ul><p><br></p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
We are looking for an experienced PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.<br>• Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.<br>• Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.<br>• Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.<br>• Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.<br>• Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.<br>• Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.<br>• Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.<br>• Participate in assigned projects and training sessions to support team goals and personal development.<br>• Notify management of critical client concerns and assist in implementing effective solutions.
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
Key Responsibilities:<br>• Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.<br>• Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.<br>• Implement and support cloud services such as Azure, M365, and SharePoint.<br>• Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).<br>• Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams.<br>• Conduct proactive maintenance and infrastructure health checks.<br>• Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).<br>• Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.<br>• Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning.<br>________________________________________<br>Required Qualifications:<br>• 4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment.<br>• Strong technical proficiency in:<br>o Windows Server/Desktop (2019+)<br>o Microsoft 365, Azure, SharePoint<br>o Firewalls, VLANs, VPNs, switching (Meraki/Cisco)<br>o Backup and DR platforms (Veeam, Datto, ArcServe)<br>o Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)<br>• Hands-on experience with virtualization (VMware, Hyper-V).<br>• Expert understanding of ITSM/ITIL processes and methodology and incident/change management.<br>• Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.<br>• Excellent documentation, time management, and client communication skills.<br>• Deep curiosity that leads to positive business outcomes for both clients and SSR.<br>• Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!!<br>________________________________________<br>Preferred Qualifications:<br>• IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.<br>• ITIL/ITSM certification.<br>• Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).<br>• Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>Join our team of innovative and passionate PC technicians and help us keep our systems running smoothly.</p><p>As a PC technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for imaging, running cable, and troubleshooting printers. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide technical support to users, both in-person and remotely.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Image computers, run cable, and troubleshoot printers.</p><p>· Meet service level metrics based on average tickets opened/closed per hour, first call resolution percentage, survey response score average, etc.</p><p>· Communicate ongoing problems and issue resolutions.</p><p>· Be flexible with the work schedule.</p><p>· Configure, install, and support all technical needs and assure success.</p><p><br></p>
<p>Join our team of innovative and passionate PC technicians and help us keep our systems running smoothly.</p><p>As a PC technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for imaging, running cable, and troubleshooting printers. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide technical support to users, both in-person and remotely.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Image computers, run cable, and troubleshoot printers.</p><p>· Meet service level metrics based on average tickets opened/closed per hour, first call resolution percentage, survey response score average, etc.</p><p>· Communicate ongoing problems and issue resolutions.</p><p>· Be flexible with the work schedule.</p><p>· Configure, install, and support all technical needs and assure success.</p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>Robert Half is looking for a skilled <strong>IT Support Specialis</strong>t with strong AV and hardware troubleshooting expertise to support a client growing software company based in Bellevue, Washington. This role provides critical support to both on-site and remote users, ensuring seamless technology operations across a blended Windows and Mac environment. </p><p><br></p><p><strong>Duration:</strong> Short-term contract, with potential to extend or conversion </p><p><strong>Location:</strong> 100% onsite in Downtown Bellevue, Washington </p><p><strong>Schedule:</strong> Monday-Friday (8am-5pm)</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Tier 2 support for 100 on-site users and up to 250 remote users, including walk-up/desktop, email, and phone support.</p><p>· Act as the escalation point for Tier 1 tickets submitted through Jira, troubleshooting hardware, software, and configuration issues.</p><p>· Support AV setup and troubleshooting for Teams, Zoom, NEAT hardware, and conference room technologies, dedicating at least 50% of the role to AV support.</p><p>· Assist with the opening of an Executive business center with a video wall, training users on technology usage.</p><p>· Collaborate on projects involving Zoom and Workday licensing support.</p><p>· Provide ongoing field support for AV equipment and other IT systems, assisting the main engineer as needed.</p>
<p>Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.</p><p>As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide computer desktop support to local and remote users.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Maintain and upgrade computer systems.</p><p>· Coordinate hardware repairs with vendors.</p><p>· Ensure the integrity of all electronic data records.</p><p>· Track equipment inventory and collaborate on potential purchases.</p><p>· Own and execute technology implementation projects.</p><p>· Communicate regularly and effectively with users.</p><p>· Maintain records of daily data communication transactions, issues, and remedial actions taken.</p>
<p>Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.</p><p>As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>· Provide computer desktop support to local and remote users.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Maintain and upgrade computer systems.</p><p>· Coordinate hardware repairs with vendors.</p><p>· Ensure the integrity of all electronic data records.</p><p>· Track equipment inventory and collaborate on potential purchases.</p><p>· Own and execute technology implementation projects.</p><p>· Communicate regularly and effectively with users.</p><p>· Maintain records of daily data communication transactions, issues, and remedial actions taken.</p>
<p>We are seeking an experienced IT Technician to provide onsite support on a contract basis for a production team in Grand Rapids, Michigan. This contract position requires 40 hours per week and fully onsite in Grand Rapids. The ideal candidate will have manufacturing/plant floor IT Support experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite IT support for approximately 30–35 production team members, focusing on devices such as iPads and computers.</p><p>• Address technical issues promptly and ensure proper functioning of equipment and software.</p><p>• Guide users on IT processes and protocols to improve overall system usage and efficiency.</p><p>• Perform routine maintenance tasks, including weekly cleaning and upkeep of devices.</p><p>• Manage IT tickets, ensuring they are routed appropriately through the designated support provider.</p><p>• Collaborate with the remote IT support team for escalations and advanced troubleshooting.</p><p>• Provide training and instructions to end-users for better understanding of IT systems and tools.</p><p>• Support ipad devices in a manufacturing setting </p><p>• Ensure timely updates and patches are applied to all devices to maintain security and performance.</p><p>• Maintain clear communication with team members and stakeholders regarding IT-related concerns.</p>
<p>We are looking for an experienced IT Support Technician to join our team in Haslet, Texas. This Contract to permanent position offers an exciting opportunity to contribute to the seamless functionality of our IT systems and support operations across multiple facilities. The ideal candidate will thrive in a dynamic environment, excel in resolving technical issues, and ensure a high level of professionalism in every interaction.</p><p><br></p><p><strong>Title: IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: 30-38 per hour </strong></p><p><strong>Duration: 12-24 Month Contract to hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to IT equipment, including hardware, software, and peripherals.</p><p>• Install, configure, and maintain system hardware and software, adhering to design specifications.</p><p>• Monitor system performance and conduct preventative maintenance to ensure optimal functionality.</p><p>• Collaborate with network engineers and external vendors to provide technical support for warehouse operations.</p><p>• Administer user access through Windows Active Directory, Office 365, InTune, and other relevant platforms.</p><p>• Manage technical relationships with external suppliers to ensure smooth operations.</p><p>• Track, manage, and resolve IT issues promptly using a ticketing system.</p><p>• Troubleshoot and resolve network, server, and application concerns to minimize downtime.</p><p>• Develop and refine standard procedures to enhance team efficiency and workflows.</p><p>• Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds.</p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
We are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team in Memphis, TN. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. <br> Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with network connectivity issues, including Wi-Fi and VPN troubleshooting. Manage and update IT asset inventory and documentation. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards. Deliver excellent customer service and maintain a detail oriented demeanor when interacting with end-users. <br> Qualifications: Associate degree in Information Technology or related field (or equivalent experience). 1–3 years of desktop support experience in a corporate environment. Proficiency in Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with Active Directory, remote support tools, and ticketing systems. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. <br> Preferred Skills: Experience with macOS and mobile device support. Knowledge of ITIL practices and service desk operations. Certifications such as CompTIA A+, Network+, or Microsoft Certified detail oriented are a plus. <br> Work Environment: On-site role based in Memphis, TN. Standard business hours with occasional after-hours support for critical issues.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
