<p><strong>Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.</p><p>This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Handle escalated Tier 2 and Tier 3 support issues related to desktops, servers, networking, and common enterprise applications.</li><li>Troubleshoot complex hardware/software problems that Tier 1 can’t solve, using strong analytical and diagnostic skills.</li><li>Support server and infrastructure components such as Windows Server, Active Directory, group policy, and basic networking.</li><li>Assist with patching, updates, system monitoring, and general environment health checks.</li><li>Document recurring issues, root causes, and permanent solutions to improve environment stability.</li><li>Collaborate with the cybersecurity team (or security-minded initiatives) on best practices, user hardening, and secure configurations.</li><li>Help implement security fundamentals such as MFA, privileged access controls, workstation hardening, and logging improvements.</li><li>Participate in small projects involving system upgrades, new deployments, and process improvements.</li></ul>

<p><strong>What You Bring</strong></p><ul><li>Around <strong>5 years of IT experience</strong>, ideally in desktop, system, or infrastructure support roles (Tier 2/3 level).</li><li>A <strong>degree in Cybersecurity, Information Security, or a related field</strong>, or clear interest/learning in the security domain.</li><li>Strong troubleshooting skills across Windows desktops, Windows servers, and common networking technologies.</li><li>Experience with Active Directory, group policies, and user administration.</li><li>Exposure to ticketing systems, escalation processes, and structured IT workflow.</li><li>A curiosity-driven mindset — someone who likes to understand the “why,” not just fix the “what.”</li><li>Interest or growing experience in cybersecurity tools, monitoring, endpoint protection, or hardening practices.</li></ul><p><strong>Nice to Have (Not Required)</strong></p><ul><li>PowerShell or scripting exposure</li><li>Experience with firewalls, VPNs, or basic network security tools</li><li>Familiarity with SIEMs, vulnerability scanners, or endpoint security platforms</li><li>Any security certifications (Security+, CySA+, etc.)</li></ul><p><br></p>

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