<p>The IT Support Technician provides short-term technical support to assist with deployments, upgrades, or backlog reduction. This is a hands-on contract role supporting end users.</p>
<p>We’re seeking a skilled <strong>Cable Technician</strong> to support the installation, termination, and maintenance of low-voltage and structured cabling systems. This role is ideal for someone who takes pride in clean installs, understands cabling standards, and enjoys working in hands-on, field-based environments.</p><p>You’ll play a key role in supporting physical security infrastructure and network cabling projects across commercial and enterprise environments.</p>
<p>Are you the person everyone calls when something needs to be fixed <em>right now</em>? Do you love being hands-on with hardware, tackling technical challenges, and keeping IT operations running smoothly? If so, you’ll love this Smart Hands opportunity.</p><p>We’re hiring a <strong>Smart Hands IT Support Technician</strong> to support day-to-day operations across networking, hardware deployment, troubleshooting, and onsite technical support for a major enterprise environment. This role is perfect for someone with strong foundational IT skills, excellent communication, and a passion for solving problems in real time.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>As the go-to onsite technical resource, you will:</p><ul><li>Provide hands-on support for servers, network devices, desktops, and peripherals</li><li>Rack, stack, and cable equipment in data rooms or IDF/MDF locations</li><li>Troubleshoot hardware issues, perform swaps, and execute break/fix tasks</li><li>Assist with network troubleshooting, patching, and physical connectivity</li><li>Support device imaging, deployments, and workstation setup</li><li>Work with remote engineering teams to be their “hands and eyes” onsite</li><li>Handle equipment moves, installations, and site-level tech changes</li><li>Document work, complete tickets, and follow standard operating procedures</li><li>Maintain professional communication with end users and vendors</li></ul><p><br></p>
<p>The Cable Technician installs, terminates, and tests structured and low-voltage cabling to support network, voice, and security systems. This role works hands-on in commercial environments, ensuring reliable, standards-compliant infrastructure installations.</p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Network Administrator</strong> to own the stability, performance, and security of our enterprise network infrastructure. This role is ideal for a hands-on network professional who enjoys day-to-day operations while also contributing to architecture decisions, process improvement, and mentoring junior staff.</p><p>You will play a key role in maintaining highly available network systems across multiple locations and ensuring secure, reliable connectivity for mission-critical business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer and support <strong>enterprise LAN, WAN, and WLAN</strong> environments</li><li>Configure, maintain, and troubleshoot <strong>routers, switches, firewalls, and VPNs</strong></li><li>Manage <strong>routing and switching protocols</strong> (OSPF, BGP, VLANs, STP)</li><li>Administer <strong>firewall rules, NAT, VPN tunnels, and access controls</strong></li><li>Monitor network health and performance; proactively identify and resolve issues</li><li>Lead network upgrades, expansions, and hardware refresh initiatives</li><li>Coordinate with ISPs, vendors, and service providers for circuit management and escalation</li><li>Develop and maintain <strong>network documentation, diagrams, and SOPs</strong></li><li>Provide guidance and mentoring to junior network administrators or support staff</li><li>Participate in on-call rotation and support after-hours maintenance as needed</li><li>Collaborate with security, systems, and cloud teams on cross-functional initiatives</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Senior Systems Administrator</strong> to manage, maintain, and optimize our enterprise IT infrastructure. This role is ideal for a highly skilled professional who thrives in hands-on technical work, enjoys solving complex problems, and can ensure the reliability and security of critical systems across on-premises and cloud environments.</p><p>You will play a key role in maintaining servers, storage, virtualization, backups, and enterprise applications, while collaborating with cross-functional teams to implement and improve IT operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, configure, and maintain <strong>Windows Server and Linux systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, DNS, DHCP, and Group Policy</strong></li><li>Manage <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Maintain and monitor <strong>storage, backup, and disaster recovery systems</strong></li><li>Support <strong>enterprise applications</strong> and ensure seamless integration with infrastructure</li><li>Collaborate with network, security, and cloud teams to implement <strong>end-to-end solutions</strong></li><li>Monitor system performance, perform capacity planning, and optimize server resources</li><li>Maintain <strong>technical documentation, SOPs, and system diagrams</strong></li><li>Mentor junior administrators and provide guidance on best practices</li><li>Respond to escalated Tier 2/3 support issues and ensure timely resolution</li></ul><p><br></p>
<p>We are seeking a <strong>Low Voltage Technician</strong> to install, maintain, and troubleshoot low voltage systems including structured cabling, security, and communication infrastructure. This role is ideal for a hands-on technician who takes pride in clean installs, strong documentation, and delivering reliable systems for customers.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Install, terminate, test, and label <strong>low voltage cabling</strong> (Cat5e, Cat6, fiber)</li><li>Install and support <strong>access control, CCTV, alarm, and AV systems</strong></li><li>Perform cable pathways (J-hooks, conduit, raceway) and rack builds</li><li>Troubleshoot connectivity issues using cable testers and diagnostic tools</li><li>Read and interpret blueprints, schematics, and floor plans</li><li>Maintain accurate documentation of installations and service work</li><li>Coordinate with project managers, electricians, and end users on-site</li><li>Follow safety standards, building codes, and best practices</li></ul><p><br></p>
<p>We’re looking for a <strong>Full Stack Engineer</strong> to design, build, and support modern web applications using <strong>C#, .NET, React, and Microsoft Azure</strong>. This role will be hands-on across the entire stack—from APIs and backend services to responsive front-end experiences—while collaborating closely with product, DevOps, and cloud teams.</p><p>The ideal candidate enjoys solving complex problems, writing clean and scalable code, and working in cloud-native environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain full stack applications using <strong>C# and .NET</strong></li><li>Build responsive, user-friendly front-end interfaces with <strong>React</strong></li><li>Develop and consume <strong>RESTful APIs</strong> and backend services</li><li>Deploy and support applications in <strong>Microsoft Azure</strong> environments</li><li>Work with Azure services such as <strong>App Services, Functions, Azure SQL, Cosmos DB, Storage, and Key Vault</strong></li><li>Collaborate with DevOps teams on <strong>CI/CD pipelines</strong> (Azure DevOps or GitHub Actions)</li><li>Write clean, maintainable, and well-documented code</li><li>Troubleshoot and resolve application, performance, and production issues</li><li>Participate in code reviews and contribute to architectural decisions</li></ul><p><br></p>
<p>We’re seeking a <strong>Software Engineer</strong> with strong <strong>C# and .NET</strong> experience and exposure to <strong>full-stack development</strong> to help build, enhance, and support modern business applications. This role is ideal for someone who enjoys working across the stack—back-end services, APIs, and front-end interfaces—while collaborating closely with product, QA, and business stakeholders.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain applications using <strong>C# and .NET (.NET Core / .NET 6+)</strong></li><li>Build and support <strong>RESTful APIs</strong> and backend services</li><li>Contribute to <strong>full-stack development</strong>, including front-end features and UI enhancements</li><li>Work with relational databases using <strong>SQL Server</strong> (queries, schema design, performance tuning)</li><li>Collaborate with cross-functional teams to translate requirements into technical solutions</li><li>Debug, troubleshoot, and resolve application issues across environments</li><li>Participate in code reviews and contribute to engineering best practices</li><li>Support CI/CD pipelines and application deployments</li></ul><p><br></p>
<p>We are looking for a <strong>Senior Systems Engineer</strong> to design, implement, and maintain enterprise-level IT infrastructure. This role is ideal for an experienced engineer who thrives in complex environments, enjoys solving challenging technical problems, and can lead projects while mentoring junior staff.</p><p>You will ensure the reliability, performance, and security of our servers, virtualization platforms, cloud resources, and enterprise applications, playing a critical role in supporting our business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, deploy, and maintain <strong>Windows and Linux server environments</strong></li><li>Manage and support <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Configure, monitor, and maintain <strong>storage, backup, and disaster recovery systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, Group Policy, and enterprise applications</strong></li><li>Collaborate with network, security, and cloud teams to implement integrated solutions</li><li>Lead projects for <strong>system upgrades, migrations, and infrastructure deployments</strong></li><li>Develop and maintain <strong>technical documentation, SOPs, and architecture diagrams</strong></li><li>Participate in <strong>capacity planning, performance tuning, and security hardening</strong></li><li>Mentor junior systems engineers and provide guidance on best practices</li><li>Respond to escalated system issues and provide Tier 2/3 support</li></ul><p><br></p>
<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Help Desk Analyst</strong> to serve as a technical escalation point and mentor for our support team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical problems, and takes pride in delivering exceptional end-user support.</p><p>You’ll play a key role in maintaining system reliability, improving support processes, and ensuring a high-quality experience for internal users and stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a Tier II/III escalation point for complex desktop, application, and infrastructure issues</li><li>Diagnose and resolve issues related to Windows/macOS, Microsoft 365, networking, VPNs, and endpoint security</li><li>Support user onboarding/offboarding, including account provisioning and access management</li><li>Troubleshoot hardware, software, and peripheral issues across enterprise environments</li><li>Document solutions, procedures, and known issues to improve knowledge base and reduce repeat tickets</li><li>Mentor junior help desk staff and provide guidance on troubleshooting best practices</li><li>Collaborate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Monitor ticket queues, ensure SLA adherence, and help drive continuous process improvement</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Application Support Engineer</strong> with hands-on experience in <strong>Salesforce</strong>, <strong>Oracle</strong>, or similar enterprise application environments. This role focuses on supporting, troubleshooting, and optimizing the applications that power our organization. You will work closely with end users, technical teams, and vendors to resolve issues, ensure system stability, and maintain seamless application functionality across business units.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 support for enterprise applications, including Salesforce, Oracle Cloud, SIS platforms, or third-party integrated systems</li><li>Diagnose and resolve application issues involving configuration, workflows, permissions, integrations, and system performance</li><li>Collaborate with cross-functional teams to support and enhance system functionality</li><li>Monitor and maintain data integrity, perform routine audits, and participate in cleanup initiatives</li><li>Work with APIs, middleware tools, or integration platforms to troubleshoot system-to-system communication</li><li>Assist with application upgrades, patching cycles, and regression testing</li><li>Support the creation, modification, and maintenance of automations, workflows, and forms in Salesforce, Oracle, or related systems</li><li>Document support processes, troubleshooting steps, known issues, and application configurations</li><li>Communicate updates, issues, and timelines to stakeholders in a clear and professional manner</li><li>Participate in ongoing improvements to application performance, user experience, and reliability</li></ul><p><br></p>
