We are looking for an attentive and customer-focused individual to join our team as a Customer Service Representative in Blaine, Minnesota. In this role, you will play a key part in managing customer inquiries, resolving issues, and ensuring a seamless experience for our clients. This is a contract-to-permanent position that offers the opportunity to work in a dynamic environment where collaboration and excellent service are highly valued.<br><br>Responsibilities:<br>• Respond promptly and professionally to a variety of customer inquiries regarding transactions, products, and services.<br>• Resolve disputes and address complaints with a focus on customer satisfaction.<br>• Collaborate with internal teams such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery and service.<br>• Act as a liaison for technical support, providing basic assistance and guidance on products and services.<br>• Verify and clarify order details, pricing, and shipping methods to ensure accuracy.<br>• Maintain and organize documentation to support customer transactions and communications.<br>• Utilize Microsoft Office Suite tools, including Word, Excel, and Outlook, to manage daily tasks effectively.<br>• Prioritize and manage multiple tasks in a fast-paced work environment.<br>• Communicate clearly and professionally in both verbal and written formats.<br>• Identify and troubleshoot technical issues, offering solutions to customers as needed.
<p><strong><em>Kimberly Casey </em></strong>with Robert Half is seeking a <strong><em>Customer Service Representative</em></strong> with an eye for design. This opportunity is for a local manufacturing company in Springfield. We are seeking a dedicated Customer Service professional to act as a key liaison between our client's company and clients, ensuring their needs are met with professionalism and efficiency. This position offers an excellent opportunity for individuals passionate about helping customers with design of their product, and eager to provide exceptional service while contributing to a dynamic and creative environment. Responsibilities include order management and fulfillment, processing PO's, assisting customers with product details and preferences, utilizing multiple software platforms, and delivering exceptional customer service experience. </p><p>This role is 100% in-office, M-F, 40 hours per week. Benefits include: 100% paid healthcare premiums for employee, 401K safe harbor employer match, annual bonus, PTO and more. This company offers career growth opportunities as well.</p>
We are looking for a dedicated Customer Service Representative to join our team in Santa Fe Springs, California. In this role, you will support a manufacturing environment by managing customer inquiries, processing orders, and performing various administrative tasks. This position offers a Contract to permanent opportunity, providing long-term growth potential for motivated individuals.<br><br>Responsibilities:<br>• Manage customer orders accurately, ensuring timely processing and delivery.<br>• Handle inbound and outbound communication with customers to address inquiries and resolve issues.<br>• Maintain organized records and assist with filing and data entry tasks.<br>• Collaborate with team members to support daily operations and ensure smooth workflow.<br>• Perform general office duties, including handling mail and maintaining supplies.<br>• Utilize Microsoft Office tools to create and update documents efficiently.<br>• Ensure customer satisfaction through proactive communication and problem-solving.<br>• Act as a reliable team player, contributing to a positive and productive work environment.<br>• Monitor and report on order statuses, identifying and addressing potential delays.<br>• Support special projects or assignments as needed to meet organizational goals.
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this role, you will provide exceptional assistance to customers by addressing their inquiries, resolving issues, and offering solutions tailored to their needs. This is a Contract to permanent position, offering an excellent opportunity for detail-oriented growth in the payments industry. <strong> The hours for this role will be 1:00pm-10:00pm Monday-Friday EST. </strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer concerns promptly and effectively.</p><p>• Clearly explain product features, pricing options, and associated charges to customers.</p><p>• Utilize customer service systems and tools efficiently to deliver timely support and solutions.</p><p>• Follow established procedures to resolve standard problems while seeking guidance when necessary.</p><p>• Ensure adherence to quality standards and meet call center performance metrics.</p><p>• Encourage customers to use self-service tools and platforms for greater convenience.</p><p>• Provide information about promotions, upgrades, and new product offerings.</p><p>• Offer rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as required to support the overall customer service operation.</p>
<p> Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>• This position is for all conflict resolution of warranty.</p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>• Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>• Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>• </p><p><br></p>
<p>We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between our organization and the community, providing compassionate support and exceptional service. As a Contract to permanent position, this opportunity offers the chance to grow while making a meaningful impact. This role has the opportunity to go hybrid upon permanent hire!</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and assistance tailored to client needs.</p><p>• Document all client interactions and updates promptly in web-based systems to ensure accurate records.</p><p>• Stay informed about available services, resources, and programs to provide reliable referrals and solutions.</p><p>• Collaborate with internal teams to meet client needs efficiently and effectively.</p><p>• Maintain a detail-oriented and empathetic approach in all communications to uphold high customer service standards.</p><p>• Utilize CRM software and other tools to track and manage client interactions.</p><p>• Address billing or benefit-related questions and provide timely resolutions.</p><p>• Assist clients in navigating various systems, including Epic Software and Avaya CMS.</p><p>• Support organizational goals by adhering to established protocols and contributing to process improvements.</p>
<p>We are looking for a skilled Customer Service Representative to join our team on a long-term contract basis in Raleigh, NC. This role focuses on delivering exceptional customer support, addressing inquiries, and resolving concerns in accordance with consumer laws and company policies. The position requires strong communication and organizational abilities, along with a proactive approach to enhancing customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional support to customers by addressing inquiries related to sales, promotions, installations, and communications.</p><p>• Resolve customer complaints and claims efficiently while ensuring compliance with consumer laws and company policies.</p><p>• Develop and implement initiatives to proactively educate and inform customers about services and products.</p><p>• Contribute to improvement plans based on feedback from customer surveys and satisfaction metrics.</p><p>• Follow established procedures and guidelines to ensure seamless decision-making and task execution.</p><p>• Collaborate with internal teams to refine processes and enhance customer service strategies.</p><p>• Maintain and apply a solid understanding of work routines and technical procedures within the discipline.</p><p>• Assist with the administration of claims and coordination with suppliers when necessary.</p><p>• Promote sales initiatives and ensure customers are aware of current promotions.</p><p>• Utilize tools such as Adobe Flex and NIS to optimize customer service workflows.</p>
We are partnering with a well-established distribution company in the MetroWest area that is looking to add a skilled and proactive Sales Support detail oriented to their team. This position is ideal for someone with experience supporting distributor networks and sales teams in a fast-paced, customer-focused environment. In this role, you will provide critical support to the sales organization by assisting with a wide range of activities that directly impact sales effectiveness and customer satisfaction. Responsibilities include coordinating and preparing materials for sales presentations and internal/external meetings, compiling sales reports and analytics, assisting with pricing and product information requests, and managing key project timelines in partnership with sales reps and leadership. You will also serve as a point of contact for vendors, customers, and internal stakeholders, ensuring timely follow-up, accurate communication, and excellent service. This role requires a high level of organization, attention to detail, and the ability to juggle multiple priorities and deadlines. For immediate consideration, please contact Dan Duggan at (508) 205-2126.
<p>We are looking for an <strong>engaging and highly organized Customer Service Representative</strong> to join a company that places a strong emphasis on client experience, professionalism, and teamwork. This role is perfect for someone who enjoys interacting with people, resolving concerns with patience, and helping clients navigate their questions with confidence. You’ll be working as part of a fast-moving environment where attention to detail and effective communication are key. If you take pride in staying organized, balancing several tasks at once, and maintaining a warm, approachable demeanor, this position offers an excellent opportunity to grow your customer service career in a supportive workplace.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer calls, emails, and messages in a professional and timely manner.</li><li>Document all customer interactions and maintain accurate account information.</li><li>Troubleshoot basic issues and escalate more complex concerns to the appropriate department.</li><li>Provide product/service information and guide customers through processes.</li><li>Follow up on open tickets to ensure resolution and positive customer experience.</li><li>Support internal teams by relaying customer needs and feedback.</li></ul>
<p>We are looking for an experienced Customer Service Representative to join our client's team in Vonore, TN- fully onsite. In this role, you will oversee customer service operations, lead a team, and ensure the delivery of exceptional service within a manufacturing environment. This is a contract-to-long-term position offering the opportunity for growth within the organization. THIS IS A FULLY ONSITE POSITION. NO REMOTE! </p><p><br></p><p>Responsibilities:</p><p>• Handle all customer service responsibilities ensuring high-quality interactions and efficient operations.</p><p>• Manage client accounts, ensuring accurate order processing and timely communication.</p><p>• Oversee the intake and implementation of new orders into NetSuite or Oracle software systems.</p><p>• Coordinate with production and inventory teams to monitor order progress and resolve any discrepancies.</p><p>• Maintain and manage distributor agreements across specialized industries.</p><p>• Collaborate with cross-functional teams to address customer inquiries and develop effective solutions.</p><p>• Ensure compliance with company policies and contractual obligations.</p><p>• Identify and implement process improvements to enhance customer satisfaction and team performance.</p><p>• Provide hands-on support during customer shows and foster strong client relationships through occasional travel.</p><p>• Track and manage data using various software tools to maintain accuracy and efficiency.</p><p>FOR IMMEDIATE CONSIDERATION PLEASE CONTACT: Kelly Fellows 865-370-2219</p>
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
We are looking for a dedicated and detail-oriented Operations and Client Services Associate to join our team in Portsmouth, New Hampshire. This role is ideal for someone with strong organizational skills, a client-focused mindset, and excellent communication abilities. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide accurate and timely data entry to support operational processes.<br>• Assist with administrative tasks to ensure smooth day-to-day office functions.<br>• Maintain confidentiality while handling sensitive client information.<br>• Collaborate with team members to deliver high-quality service to clients.<br>• Adapt to new technologies and software to enhance efficiency.<br>• Organize and prioritize tasks to meet deadlines and maintain workflow.<br>• Respond to client inquiries professionally and promptly.<br>• Support financial services operations with attention to detail and accuracy.<br>• Uphold ethical standards and demonstrate integrity in all interactions.
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: 10:00pm-9:00am (4x10) Tuesday-Friday/Sat EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>A real estate investment firm in Westwood is hiring a Receptionist/Office Assistant on a contract-to-hire basis. They are looking for a proactive candidate to manage the front desk and provide support to the office. The ideal candidate will be detail-oriented, personable, and adaptable, excelling at balancing administrative responsibilities office duties.</p><p><br></p><p>Responsibilities:</p><p>• Manage front desk operations, including greeting visitors, answering calls, and directing inquiries.</p><p>• Coordinate daily office activities such as scheduling meetings and assisting interdepartmental teams.</p><p>• Oversee office supply inventory by tracking budgets and placing orders to ensure stock availability.</p><p>• Handle food orders and deliveries for staff as needed.</p><p>• Maintain a clean and organized workspace, ensuring supplies are properly stocked and areas are tidy.</p><p>• Assist with onboarding new employees, including arranging parking and providing necessary resources.</p><p>• Set up video conferencing tools like Zoom and Teams for meetings in conference rooms.</p><p>• Receive, sort, and distribute mail, packages, and hand-delivered checks at the front desk.</p><p>• Provide administrative support across departments, facilitating smooth communication and workflow.</p>
We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.<br><br>Responsibilities:<br>• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.<br>• Provide updates and support to newly referred customers during their onboarding process.<br>• Address support requests, including password resets and technical issues, ensuring timely resolutions.<br>• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.<br>• Utilize Microsoft Excel to manage data entry and maintain accurate records.<br>• Collaborate with team members to ensure customer satisfaction and efficient service delivery.<br>• Maintain professionalism and confidentiality when handling sensitive information.<br>• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.<br>• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Medina NT, Ohio. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction by managing inquiries, processing orders, and providing exceptional support to our clients. This position offers an exciting opportunity to contribute to the success of a leading manufacturing company.<br><br>Responsibilities:<br>• Coordinate with the quote team to request and obtain pricing details as needed.<br>• Provide accurate information to intake and quote teams while addressing any questions they may have.<br>• Collaborate with the sales team and customers on various projects across all product lines, including participating in kickoff calls.<br>• Administer and manage customer accounts, ensuring all data is accurately maintained.<br>• Execute order management tasks efficiently, including processing orders and collecting payments or deposits where applicable.<br>• Prepare tickets for orders, including console orders, within established timeframes.<br>• Upload order information to customer portals and update relevant documents in shared drives.<br>• Monitor and update shipping dates in the system, ensuring timely communication of any changes.<br>• Conduct stock checks and provide customers with shipping notifications for direct ship orders.<br>• Respond to inquiries by understanding program details for national accounts, hospitality, international, and private label clients.
We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.<br>• Assist members with questions related to online orders, including delivery updates and troubleshooting.<br>• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.<br>• Partner with internal teams to ensure a cohesive and streamlined member experience.<br>• Provide training and onboarding support to new team members, fostering a collaborative environment.<br>• Communicate with vendors to address inquiries and ensure smooth operations.<br>• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.<br>• Maintain accurate records of member interactions and follow-up actions.<br>• Participate in team meetings to share insights and contribute to the improvement of processes.
<p><strong>📞 Bilingual Call Center / Social Services Resource Agent</strong></p><p> <strong>Non-Profit Organization – Contract to Hire</strong></p><p> <strong>Start: Early 2026 | Fully Onsite to Start | Hybrid Available Once Hired Permanently</strong></p><p>We are partnering with a local non-profit dedicated to supporting individuals and families in need. We are seeking <strong>compassionate, patient, and service-driven individuals</strong> who want a long-term opportunity in social services and genuinely enjoy helping people.</p><p>This is a <strong>contract-to-hire</strong> role with the opportunity to transition into a permanent position. Once permanent, employees may shift into a <strong>hybrid schedule</strong> based on performance and program needs.</p><p><br></p><p><strong>📌 Position Overview</strong></p><p>You will handle high-volume inbound calls from community members seeking assistance across a wide range of basic-need and support services. You’ll provide information, referrals, and guidance while ensuring every caller feels supported and understood. This is an excellent role for someone who is resourceful, empathetic, and passionate about helping vulnerable populations.</p><p><br></p><p><strong>📌 Key Responsibilities</strong></p><ul><li>Assist callers looking for <strong>emergency or temporary shelter</strong>, including situations involving safety concerns or housing instability.</li><li>Provide information on <strong>longer-term housing programs</strong>, affordability options, and rental support resources.</li><li>Offer general guidance related to <strong>tenant questions, rights, and navigating housing challenges</strong>.</li><li>Support callers seeking <strong>medical or mental health services</strong>, low-cost clinics, and general wellness programs.</li><li>Provide information on <strong>crisis support</strong>, counseling options, and public health resources.</li><li>Guide callers through <strong>community assistance programs</strong> for utility discounts, bill help, or energy-saving upgrades.</li><li>Explain available programs for households with <strong>medical or financial hardships</strong> needing additional support.</li><li>Document calls clearly and accurately while following established protocols.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated and detail-oriented Account Specialist to join our team in a Contract-to-Permanent capacity. This position involves coordinating transcription projects from inception to completion, ensuring accuracy and timely delivery while maintaining excellent client communication. If you thrive in a fast-paced, remote environment and enjoy multitasking, this role could be a great fit for you.<br><br>Responsibilities:<br>• Manage transcription projects from initial intake to final delivery, ensuring all deadlines are met.<br>• Track project progress and promptly address any delays or challenges.<br>• Communicate effectively with clients to provide updates and address inquiries.<br>• Verify deliverables against client-specific style guides and quality standards.<br>• Assist internal teams and contributors with questions and provide necessary support.<br>• Collaborate with leadership to prioritize tasks and resolve operational issues.<br>• Maintain accurate documentation throughout the project lifecycle.<br>• Identify opportunities for improving workflow efficiencies and implement solutions.
Our client, an advertising company, is searching for a Proposal Coordinator with a request for Proposal (RFP) background for an immediate start!<br>This position will be primarily responsible for building proposals for National Sales in conjunction with the Campaign Strategy Group. The building of proposals involves combining deliverables to meet client requests. The main attribute is accuracy while providing good customer service.<br><br>Job Responsibilities:<br>• Support Campaign Strategists (internal clients) and understand needs of requests.<br>• Process all proposal elements and deliverable documents as directed by the Manager – Sales Proposal Support,<br>including Excel spreadsheets, photo databases, PowerPoint presentations and map creation.<br>• Ensure Service Level Agreements (SLA) are met, accuracy of deliverables and speed of response to internal clients<br><br>Job Qualifications:<br>Education, Certifications and Work Experience<br>• High school diploma with 3-4 years of experience in Customer Service.<br>• Prescreen testing of Excel (V-lookups, Pivot Tables, Formatting and Formulas) and Power Point.<br>Skills<br>• Review RFP deliverables and determine best approach.<br>• Utilize CCO’s proposal and mapping tools to compose and edit key information for proposals.<br>• Prepare proposal data using Excel.<br>• Able to analyze data and apply analysis to requests from clients.<br>• Demonstrates organizational skills, ability to effectively multitask, prioritize work to meet service level agreements.<br>• Use Salesforce worksite for each assigned proposal to ensure proper workflow.<br>• Use proposal file access and tracking protocol to ensure the integrity of all proposal documentation.<br>• Has excellent verbal and written communications skills in writing and verbally; listens and responds appropriately.<br>• Work within a tightly knit team environment.<br>• Ability to work flexible schedules<br><br>If you are extremely detail oriented, able to multitask and are looking to work in a fast-paced environment this position is for you! Apply online now for immediate consideration!
<p>We are looking for a dedicated and customer-focused Member Services Representative to join our team in Lisbon, Maine. In this long-term contract position, you will play an essential role in assisting members with their financial needs while ensuring a positive and detail-oriented banking experience. If you excel in communication, enjoy working in a dynamic environment, and have a passion for delivering exceptional service, this opportunity might be perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding service to members by addressing inquiries, processing transactions, and resolving issues effectively.</p><p>• Handle cash transactions, including deposits, withdrawals, and payments, with accuracy and attention to detail.</p><p>• Assist members with debit fraud concerns, ensuring swift and secure resolutions.</p><p>• Participate in a rotating Saturday morning schedule to provide consistent availability to members.</p><p>• Educate members on banking products, services, and policies to enhance their financial knowledge.</p><p>• Maintain a clean and organized workspace to support a welcoming branch environment.</p><p>• Collaborate with team members to ensure smooth daily operations and uphold service standards.</p><p>• Adapt to evolving processes and leadership changes, contributing to the branch's growth and improvement.</p><p>• Uphold confidentiality and security standards to protect member information.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
<p>We’re hiring a <strong>friendly, patient, and solutions-driven Customer Service Representative</strong> who enjoys helping people and creating positive experiences. In this role, you’ll become a trusted resource for clients as they navigate questions, service needs, and product-related inquiries. We’re looking for someone who genuinely cares about problem-solving and understands the importance of communication done with accuracy and empathy. As part of a supportive and collaborative team, you’ll have the opportunity to make a significant impact on client satisfaction and long-term customer relationships. If you enjoy a role where each interaction matters and no two days feel exactly the same, this could be a wonderful fit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer calls, emails, and messages in a professional and timely manner.</li><li>Document all customer interactions and maintain accurate account information.</li><li>Troubleshoot basic issues and escalate more complex concerns to the appropriate department.</li><li>Provide product/service information and guide customers through processes.</li><li>Follow up on open tickets to ensure resolution and positive customer experience.</li><li>Support internal teams by relaying customer needs and feedback.</li></ul>
<p><strong>Overview:</strong></p><p>Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul><p><br></p>
