<p> Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>•      This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>•      Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>•      This position is for all conflict resolution of warranty.</p><p>•      This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>•      Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>•      Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>•      Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>•      </p><p><br></p>

<p>Qualifications </p><p>•       Preferred internal promotion position.</p><p>•       Ability to prioritize and multi-task in a fast-paced environment.</p><p>•       Ability to handle confidential information in a discreet, professional manner.</p><p>•       Customer service skills</p><p>•       Proficient with Office 365 products, especially Microsoft Excel and Word</p><p>•       Data entry and general math skills</p><p>•       Strict attention to detail and accuracy is imperative.</p><p>•       Excellent organizational and analytical skills</p><p>•       Ability to be an effective team member and display initiative. • Strong written and verbal communication skills</p><p>•       Bilingual a plus, but not required.</p>

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