<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this role, you will provide exceptional assistance to customers by addressing their inquiries, resolving issues, and offering solutions tailored to their needs. This is a Contract to permanent position, offering an excellent opportunity for detail-oriented growth in the payments industry. <strong> The hours for this role will be 1:00pm-10:00pm Monday-Friday EST. </strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer concerns promptly and effectively.</p><p>• Clearly explain product features, pricing options, and associated charges to customers.</p><p>• Utilize customer service systems and tools efficiently to deliver timely support and solutions.</p><p>• Follow established procedures to resolve standard problems while seeking guidance when necessary.</p><p>• Ensure adherence to quality standards and meet call center performance metrics.</p><p>• Encourage customers to use self-service tools and platforms for greater convenience.</p><p>• Provide information about promotions, upgrades, and new product offerings.</p><p>• Offer rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as required to support the overall customer service operation.</p>

<p>• <strong>MUST BE ABLE TO WORK 1:00PM-10:00PM Monday- Friday EST</strong></p><p>• Proven experience in customer service or call center roles.</p><p>• Strong data entry skills with a high level of accuracy.</p><p>• Ability to conduct research and resolve customer issues effectively.</p><p>• Proficiency in managing email correspondence professionally.</p><p>• Experience in providing customer quotes and product information.</p><p>• Excellent communication and interpersonal skills.</p><p>• Familiarity with customer service tools and systems is preferred.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>