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3 results for Customer Service Representative in Indianapolis, IN

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
15.2 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm. Responsibilities:• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.
2026-05-19T00:00:00Z

Spanish Bilingual Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a customer-focused Spanish Bilingual Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity is ideal for someone who communicates clearly, works comfortably in a fast-paced call center environment, and can balance service quality with efficiency. In this role, you will assist customers with account-related questions, provide accurate product and pricing information, and support issue resolution through established service processes. ***Shift: Monday - Friday 8am - 5pm EST***MUST SPEAK FLUENT SPANISH TO BE CONSIDERED FOR THIS ROLE! Responsibilities:• Respond to customer inquiries by phone and create service tickets to document and address reported issues.• Guide customers through available products, service features, and associated fees using clear and effective communication.• Use designated customer service platforms and internal tools efficiently to research accounts and complete service requests.• Resolve routine concerns by following standard procedures and escalating or seeking guidance when situations require additional support.• Meet established call center expectations for accuracy, responsiveness, customer satisfaction, and overall quality performance.• Encourage customers to use online and self-service resources when appropriate to improve convenience and efficiency.• Share information about current offers, enhanced services, and upgraded solutions that may fit customer needs.• Provide pricing details and explain prepay options to help customers make informed decisions.• Perform additional customer support and administrative tasks as assigned to support team operations.
2026-05-27T00:00:00Z

Field Representative

Indianapolis, IN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Field Representative to support facility outreach and operational documentation in Indianapolis, Indiana. This role combines on-site evaluation, contract coordination, and reporting responsibilities to help maintain strong external partnerships. The ideal candidate is organized, comfortable working independently in the field, and able to communicate effectively with facilities and internal stakeholders. Responsibilities: • Meet with prospective facilities to gather information, assess suitability, and build productive working relationships • Create and organize required records, forms, and supporting documentation with accuracy and attention to detail • Coordinate the contract execution process by scheduling signings and ensuring all materials are prepared in advance • Visit facilities to perform structured site reviews and document findings clearly for internal review • Compile updates, summaries, and performance-related reports for management to support decision-making • Work with relevant parties to investigate billing concerns and help move payment issues toward resolution
2026-05-26T00:00:00Z