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13 results for Servicenow jobs

ServiceNow Administrator

Bensalem, PA
onsite
Permanent / Full Time
70000 - 100000 USD / Yearly
We are looking for a ServiceNow Administrator to support and optimize the organization's ServiceNow environment in Bensalem, Pennsylvania. This position plays a central role in maintaining platform stability, improving service management capabilities, and partnering with internal teams to align system functionality with business needs. The ideal candidate brings hands-on platform administration experience, strong troubleshooting ability, and a practical understanding of IT service management processes within a financial services setting. Responsibilities: • Oversee daily administration of the ServiceNow platform across development, test, and production environments, including coordination of version upgrades and patch activities. • Configure and refine key service management capabilities such as incident, change, problem, and service catalog functions to support operational needs. • Administer user access by maintaining roles, groups, and permissions while ensuring appropriate security and governance controls are followed. • Build and maintain platform components including automated flows, workflows, forms, fields, UI policies, business rules, and client-side scripts. • Track platform health, investigate system issues, and resolve performance concerns to keep the environment reliable and efficient. • Manage update sets and instance-to-instance deployments while supporting controlled migration of changes across environments. • Maintain data quality through imports, exports, cleanup efforts, and ongoing oversight of platform records and structure. • Develop notifications, reports, and dashboards, and assist with integrations connecting ServiceNow to other enterprise applications and monitoring tools. • Produce clear technical documentation, support audit and compliance activities, and uphold platform standards and administrative best practices.
2026-04-20T00:00:00Z

Pod Lead- ServiceNow Development

Cincinnati, OH
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for an experienced ServiceNow developer to lead and oversee technical projects within the platform. This role requires strong leadership skills, technical expertise, and the ability to collaborate effectively with cross-functional teams to deliver innovative solutions. Based in Blue Ash, Ohio, this position offers the opportunity to shape and optimize ServiceNow applications while mentoring less experienced team members. Responsibilities: • Lead the design, development, and deployment of ServiceNow applications and modules tailored to organizational needs. • Provide guidance and mentorship to less experienced developers, conducting code reviews and ensuring adherence to industry best practices. • Collaborate with stakeholders and cross-functional teams to gather requirements, define project scope, and deliver high-quality solutions. • Customize workflows, business rules, UI policies, and client scripts to meet specific client requirements. • Monitor platform stability and performance, proactively identifying and implementing optimization strategies. • Stay informed about ServiceNow updates and recommend upgrades or enhancements to improve functionality. • Document technical specifications, system architecture, and deployment processes to ensure clarity and consistency. • Ensure the scalability of the ServiceNow platform through proactive planning and development. • Troubleshoot and resolve complex technical issues to maintain system reliability.
2026-05-05T00:00:00Z

ServiceNow Architect/Engineer

New York, NY
remote
Temporary / Contract
65 - 75 USD / Hourly
We are looking for an experienced ServiceNow Architect/Engineer. In this role, you will lead the implementation and optimization of ServiceNow modules, with a focus on Enterprise Architecture capabilities. This is a long-term contract position offering opportunities to work with cutting-edge technologies and drive impactful solutions. Responsibilities:• Lead the implementation of ServiceNow Enterprise Architecture products, including application, technology, and information portfolio management.• Align resources with organizational goals and streamline processes using ServiceNow modules.• Optimize Service Portfolio Management, including business services, technology services, and service offerings.• Oversee the implementation and enhancement of Digital Portfolio Management within ServiceNow.• Integrate Service Mapping concepts, including tag-based mapping, into operational workflows.• Manage and utilize foundational data within the ServiceNow platform, such as users, groups, and reference data.• Develop and enhance integrations between ServiceNow and external systems using APIs and robust transformation techniques.• Create workflows, scripted APIs, and perform development activities to customize ServiceNow solutions.• Collaborate with cross-functional teams to ensure alignment with enterprise architecture objectives.• Provide technical expertise to support the operationalization of Enterprise Architecture capabilities.
2026-05-05T00:00:00Z

ServiceNow CMDB Specialist

Washington, DC
remote
Temporary / Contract
52 - 57 USD / Hourly
ServiceNow CMDB SpecialistLocation: RemoteAbility to obtain a Public Trust Clearance Position Overview We are seeking an experienced ServiceNow CMDB Specialist to support a critical, time‑bound initiative focused on improving the accuracy, reliability, and governance of configuration data across the ServiceNow platform. This role is responsible for hands‑on CMDB management, ServiceNow Discovery, and alignment with the Common Services Data Model (CSDM).The ideal candidate brings deep functional knowledge of ServiceNow CMDB and Discovery, strong infrastructure fundamentals, and the ability to collaborate effectively with infrastructure, operations, and platform stakeholders. This role plays a key part in ensuring high‑quality configuration data is available to support IT operations, reporting, and decision‑making. Key ResponsibilitiesCMDB Management & Governance<ul><li>Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity.</li><li>Develop and enforce CMDB policies, standards, business rules, and procedures.</li><li>Perform regular audits, reconciliation, and health checks to ensure compliance with organizational standards.</li><li>Configure and maintain the CMDB Health Dashboard.</li></ul>ServiceNow Discovery<ul><li>Configure discovery schedules, probes, and sensors.</li><li>Manage MID servers and credentials securely.</li><li>Evaluate and reconcile data sources to ensure optimal discovery coverage.</li><li>Understand and develop discovery patterns as needed.</li></ul>CMDB & CSDM Alignment<ul><li>Manage CI classes and relationships within the CMDB.</li><li>Ensure alignment between CMDB structure and the Common Services Data Model (CSDM).</li><li>Recommend and implement automated processes to retire stale CIs and relationships.</li></ul>Infrastructure & Technical Enablement<ul><li>Apply network fundamentals (IP addressing, protocols, ports, firewalls) to support discovery and CMDB accuracy.</li><li>Support Windows and Linux environments, including DNS, DHCP, and Active Directory integrations.</li><li>Manage service accounts and ensure secure system access.</li></ul>Automation, Reporting & Collaboration<ul><li>Use basic scripting (PowerShell, JavaScript, or Python) to automate CMDB and discovery processes.</li><li>Develop dashboards and reports to provide insights into CMDB data quality and coverage.</li><li>Partner with IT teams, business units, and vendors to support CMDB adoption and best practices.</li><li>Provide training and guidance to stakeholders on CMDB processes.</li></ul>
2026-04-13T00:00:00Z

ServiceNow Solution Architect

Columbus, OH
onsite
Temporary / Contract
55 - 60 USD / Hourly
Position OverviewWe are seeking a ServiceNow Solution Architect to lead enterprise‑level architecture initiatives within the ServiceNow platform ecosystem, with a strong focus on integrations, governance, and solution design. This role is responsible for shaping architecture strategy, driving technical standards, and ensuring alignment between business objectives and IT solutions.The ideal candidate brings deep experience across enterprise architecture disciplines, strong ServiceNow platform expertise, and the ability to lead complex solution designs across business, application, data, and infrastructure domains. This is a highly visible role requiring cross‑functional leadership and the ability to influence stakeholders at all levels. Key ResponsibilitiesEnterprise Architecture & Strategy<ul><li>Define and lead the implementation of enterprise architecture aligned to business strategy.</li><li>Develop roadmaps for application and platform evolution from current to future state.</li><li>Establish architecture principles, standards, and governance frameworks.</li><li>Analyze business drivers and translate them into technical change requirements.</li></ul>ServiceNow Platform Architecture<ul><li>Design and lead architecture solutions across the ServiceNow platform, including core platform, CMDB, integrations, and security.</li><li>Support both inbound and outbound system integrations.</li><li>Ensure solution alignment with enterprise architecture standards and policies.</li></ul>Solution Design & Governance<ul><li>Review business processes and identify improvement opportunities.</li><li>Lead solution architecture design and ensure adherence to governance standards.</li><li>Facilitate evaluation and selection of software solutions and configurations.</li><li>Document architecture designs, decisions, and solution approaches.</li></ul>Cross‑Functional Leadership<ul><li>Partner with development teams, infrastructure teams, and business stakeholders to deliver aligned solutions.</li><li>Work closely with program management teams to ensure execution aligns with architectural plans.</li><li>Communicate architecture strategy and technical concepts to executive and technical audiences.</li></ul>
2026-05-01T00:00:00Z

IT SaaS Applications Manager

Hartford, CT
remote
Temporary to Hire
53 - 66 USD / Hourly
We are looking for an IT SaaS Applications Manager to lead the strategy, support, and continuous improvement of enterprise software services in. This contract position has the potential to become permanent and will guide a technical team responsible for SaaS platforms, strengthen service management practices, and ensure systems support organizational priorities in a higher education setting. The role combines application leadership, vendor coordination, process governance, and performance oversight to deliver reliable, secure, and well-managed technology services. Responsibilities:• Direct the administration, configuration, and ongoing enhancement of enterprise SaaS applications to support business and institutional objectives.• Supervise technical staff and foster consistent service delivery practices across application support, issue resolution, and operational maintenance.• Lead the rollout of new application features, workflows, modules, and system integrations while maintaining platform reliability and usability.• Establish and advance IT service management processes such as incident, problem, change, request, and knowledge management using ITIL-aligned practices.• Maintain process documentation, standards, and governance controls, and encourage adoption of standardized procedures across IT teams.• Build reporting dashboards and analyze service metrics to identify trends, improve performance, and guide prioritization decisions.• Partner with SaaS vendors to manage relationships, assess product capabilities, and recommend enhancements that increase platform value and maturity.• Deliver training and guidance to IT staff and end users on SaaS tools, service processes, and effective platform usage.• Support compliance with data privacy, security, audit, and institutional governance requirements across SaaS environments.• Monitor emerging technologies and recommend practical tools, methods, and improvements that strengthen application services and team effectiveness.
2026-05-05T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry. Responsibilities: • Respond to a high volume of inbound calls, providing timely and attentive assistance to customers. • Support customers with tasks such as opening new accounts, updating account information, and resolving concerns. • Deliver accurate and detailed information about banking products and services. • Record customer interactions and transactions thoroughly in the system to maintain accurate records. • Work collaboratively with team members to ensure a seamless and efficient customer experience. • Analyze customer needs and recommend suitable banking solutions. • Handle sensitive customer information responsibly and in compliance with banking regulations. • Stay informed about banking products, services, and procedures to provide up-to-date assistance.
2026-05-01T00:00:00Z

Service Designer

Charlotte, NC
onsite
Temporary / Contract
55 - 80 USD / Hourly
We are actively seeking experienced Service Designers to join our talent network for upcoming contract opportunities. These roles support a variety of clients and focus on designing end-to-end service experiences that connect digital and physical touchpoints, improve customer journeys, and enhance operational efficiency.What You’ll Do<ul><li>Design and map end-to-end service experiences across customer journeys, systems, and channels </li><li>Conduct service blueprinting to align front-stage customer experiences with back-stage operations </li><li>Identify pain points and opportunities across digital and physical touchpoints </li><li>Collaborate with UX/UI designers, product teams, researchers, and business stakeholders </li><li>Facilitate workshops to align cross-functional teams on service improvements and future-state design </li><li>Translate user research and business insights into actionable service design solutions </li><li>Improve customer experience consistency across multiple platforms and channels </li><li>Support implementation of service improvements with product, operations, and technology teams </li></ul>
2026-04-20T00:00:00Z

Customer Service Admin

Oakland, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Customer Service Administrator to support customer service operations through order processing, issue resolution, and administrative coordination. This role combines customer support and administrative duties, including responding to inquiries, maintaining customer records, processing orders, and assisting internal teams. The ideal candidate has strong communication skills and a customer-focused mindset. Responsibilities<ul><li>Respond to customer inquiries by phone and email</li><li>Process orders, service requests, and account updates</li><li>Maintain accurate customer records and documentation</li><li>Coordinate with internal teams to resolve issues</li><li>Track service metrics and prepare reports</li><li>Provide general administrative support to the customer service team</li></ul>
2026-05-01T00:00:00Z

Service Coordinator

La Jolla, CA
onsite
Temporary / Contract
27 - 30 USD / Hourly
Our client is seeking a highly organized and customer-focused Service Coordinator to support daily operations and ensure seamless communication between customers, vendors, and internal teams. Key Responsibilities:<ul><li>Coordinate service requests, appointments, and work orders</li><li>Serve as a primary point of contact for customers, addressing questions and providing updates</li><li>Communicate with internal departments and external partners to ensure timely service delivery</li><li>Maintain accurate records, scheduling details, and service documentation</li><li>Monitor job progress and follow up to ensure customer satisfaction</li><li>Assist with administrative support, reporting, and process improvement efforts</li></ul>
2026-04-29T00:00:00Z

Service Coordinator

McKees Rocks, PA
onsite
Permanent / Full Time
48000 - 52000 USD / Yearly
We are looking for a motivated and detail-oriented Service Coordinator to join our team. This role is ideal for someone eager to contribute to the dynamic data center industry and grow their career while developing valuable skills. As part of a high-performing team, you will play a key role in ensuring efficient logistics management and operational excellence. Responsibilities:• Coordinate and oversee daily logistics operations to ensure timely and accurate service delivery.• Manage scheduling and resource allocation to optimize efficiency and meet client needs.• Monitor supply chain processes and address any issues or delays proactively.• Collaborate with internal teams to streamline service workflows and improve overall performance.• Maintain accurate records and reports related to logistics and service activities.• Communicate effectively with clients and stakeholders to provide updates and address inquiries.• Identify opportunities for process improvements and contribute to implementing best practices.• Ensure compliance with company policies and industry regulations in all logistics activities.• Support team members in achieving departmental goals through effective collaboration and problem-solving.
2026-04-15T00:00:00Z

Service Coordinator

Danville, IN
onsite
Permanent / Full Time
52000 - 58000 USD / Yearly
We are looking for a detail-oriented Service Coordinator to support operations in Danville, Indiana. This position focuses on maintaining accurate stock records, coordinating inventory-related activities, and helping ensure materials are available to support daily workflow. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment where scheduling and accuracy are essential. Responsibilities:<ul><li>Serve as a first point of contact for customers regarding parts inquiries and service needs, in person and by phone</li><li>Schedule service appointments and coordinate workflow with service technicians</li><li>Communicate service updates, estimated completion times, and parts availability to customers</li><li>Assist with warranty claims and service documentation as needed</li><li>Receive, process, and track parts orders for service repairs and customer purchases</li><li>Maintain accurate parts inventory records and assist with cycle counts</li><li>Pull, stage, and distribute parts to service technicians in a timely manner</li><li>Coordinate returns, cores, and backorders with vendors and suppliers</li><li>Create and process work orders, invoices, and purchase orders</li><li>Ensure service and parts records are accurate and properly filed</li><li>Support the Service Manager and Parts Manager with reporting and daily operations</li><li>Maintain a clean, organized parts and service counter area</li></ul>
2026-04-28T00:00:00Z

Servicing Manager

Grand Blanc, MI
onsite
Permanent / Full Time
110000 - 115000 USD / Yearly
We are looking for an experienced Servicing Manager to oversee the servicing lifecycle for consumer and residential real estate loans in Grand Blanc, Michigan. This role is responsible for protecting portfolio quality, maintaining regulatory adherence, and ensuring critical post-closing activities are handled accurately from funding through payoff. The ideal candidate brings strong leadership in loan servicing operations, a proactive approach to risk control, and the ability to guide teams through changing regulatory expectations while maintaining excellent service standards. Hybrid schedule with great growth potential! Responsibilities:• Direct the full servicing process for consumer and residential real estate loans, ensuring smooth execution of post-funding activities through final payoff.• Oversee lien and title administration to confirm collateral is properly secured, documentation is accurate, and releases are completed promptly when obligations are satisfied.• Monitor servicing performance using operational and portfolio metrics, identifying trends in delinquency, accuracy, and workflow efficiency to strengthen results.• Lead compliance efforts related to mortgage servicing regulations, escrow requirements, reporting obligations, complaint handling, and foreclosure-related activities.• Manage escalated servicing matters by resolving member concerns, correcting operational issues, and implementing measures that reduce repeat occurrences.• Supervise payment processing and escrow administration to support timely transactions, accurate account maintenance, and a positive customer experience.• Guide and develop a specialized servicing team by setting expectations, reinforcing accountability, and promoting consistent service quality.• Coordinate audit readiness and regulatory updates by translating new requirements into clear procedures, training, and day-to-day operational practices.
2026-04-19T00:00:00Z