<p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
<p>We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.</p><p><br></p><p>This position is a hybrid schedule - onsite Monday - Wednesday, remote the remainder of the week. </p><p><br></p>
<p>We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage ServiceNow tickets to document and resolve user issues.</p><p>• Guide users through multi-factor authentication processes and troubleshoot related problems.</p><p>• Provide step-by-step support to connect users to company platforms and applications.</p><p>• Actively monitor and triage issues for a designated group of approximately 500 users.</p><p>• Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.</p><p>• Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.</p><p>• Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.</p><p>• Contribute to the development of a business case for improved end-user support based on data and insights.</p><p>• Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.</p>
<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.</p><p><br></p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.</li><li>Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.</li><li>Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.</li><li>Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.</li><li>Support Salesforce Service Cloud features including case management and automation processes.</li><li>Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.</li><li>Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
<p>We are looking for a dedicated People Associate to join our team in Richardson, Texas. This hybrid role requires working onsite from Tuesday to Thursday and offers an excellent opportunity to contribute to a dynamic service center environment. As a long-term contract position, you will play a critical role in managing service tickets, ensuring data accuracy, and collaborating with stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Manage service tickets by logging, tracking, and resolving requests or issues through internal systems, ensuring timely follow-up and accurate documentation.</p><p>• Perform regular data entry tasks, maintaining and updating records in relevant databases with precision and attention to detail.</p><p>• Communicate effectively with team members and stakeholders to address inquiries and provide updates on ticket statuses.</p><p>• Collaborate with colleagues to ensure seamless operations and a positive working environment.</p><p>• Uphold compliance and quality standards in all tasks, ensuring adherence to organizational policies.</p><p>• Utilize Microsoft Office Suite and other software tools, including ServiceNow and PeopleSoft, to perform daily responsibilities efficiently.</p><p>• Handle inbound and outbound calls professionally, ensuring clear and effective communication.</p><p>• Maintain data integrity by verifying and correcting information as needed.</p><p>• Document processes and updates thoroughly to support organizational transparency and accountability.</p>
We are looking for a highly skilled Integrations Architect to join our team in Johns Creek, Georgia. In this Contract-to-permanent position, you will play a key role in designing and implementing seamless integration solutions across various enterprise systems, ensuring they align with business requirements. This is an exciting opportunity to work with cutting-edge technologies and contribute to the success of a leading organization in the motor freight forwarding industry.<br><br>Responsibilities:<br>• Design and implement integration solutions using Azure Integration Services, including Logic Apps, Service Bus, and Event Grid.<br>• Develop and manage integrations with platforms such as Salesforce, Workday, ServiceNow, and other enterprise systems.<br>• Apply expertise in API design, including RESTful services and GraphQL, while ensuring adherence to authentication protocols like OAuth.<br>• Optimize integration performance, scalability, and security while maintaining compliance with organizational standards.<br>• Lead integration efforts across multiple business areas such as finance, sales, and operations, ensuring alignment with workflows and data needs.<br>• Create and maintain comprehensive technical documentation, including architecture diagrams and configuration standards.<br>• Evaluate and recommend tools, platforms, and enhancements, including AI-powered features, to meet business goals.<br>• Troubleshoot complex integration issues and drive continuous improvement in system performance and user experience.<br>• Collaborate with stakeholders to define system functionality, reporting requirements, and integration workflows.<br>• Provide technical leadership during system upgrades, migrations, and new implementations.
<p>We are looking for a skilled IS Coordinator to join our team in Dallas, Texas, for a long-term contract position. In this role, you will provide essential IT support to ensure smooth operations across a dynamic manufacturing environment. You will work closely with end users and technical teams, offering expertise in system administration and troubleshooting while maintaining adaptability. </p><p><br></p><p>Title: System Administrator </p><p>Location: Dallas, Tx </p><p>Duration: 12 months </p><p>Pay: $35-40 per hour </p><p><br></p><p>Responsibilities:</p><p>• Manage mobile devices using Intune to ensure secure and efficient functionality.</p><p>• Deploy and support endpoints, including Windows and Mac operating systems.</p><p>• Oversee server patching and ensure systems are updated regularly to maintain security and performance.</p><p>• Provide user support, resolve network issues, and assist with patch management.</p><p>• Collaborate with teams to manage IT operations for multiple facilities across various industries.</p><p>• Deliver day-to-day desktop and ticketing support to 70 end users.</p><p>• Maintain a detail-oriented demeanor while interacting with executives and stakeholders.</p><p>• Ensure compliance with organizational IT standards and practices.</p><p>• Participate in in-house training to develop niche technical skills.</p><p>• Monitor and respond to system alerts and incidents promptly.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs.</p><p><br></p><p>Responsibilities:</p><p>• Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.</p><p>• Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.</p><p>• Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.</p><p>• Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.</p><p>• Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.</p>
We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.<br><br>Responsibilities:<br>• Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements.<br>• Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines.<br>• Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes.<br>• Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint.<br>• Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service.<br>• Configure and modify system settings to meet user requirements and organizational needs.<br>• Track and log system changes, ensuring compliance with regulatory and licensing requirements.<br>• Provide clear and precise communication to users regarding system updates, ticket status, and resolutions.<br>• Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management.<br>• Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes.
We are looking for a skilled Accounts Payable Specialist to join our team in White Plains, New York. In this role, you will focus on travel and expense (T& E) operations, ensuring compliance, accuracy, and efficiency across all processes. This is a long-term contract position that requires excellent organizational skills and attention to detail.<br><br>Responsibilities:<br>• Process and monitor purchase card requests, particularly for Continuing Education registrations, ensuring proper documentation and compliance with company policies.<br>• Review and adjust general ledger coding to ensure accurate financial reporting and adherence to accounting standards.<br>• Manage expense approval workflows, including reassignments, to support timely processing and compliance with approval protocols.<br>• Create and maintain guest profiles for non-employees within travel and expense systems to facilitate vendor and contractor operations.<br>• Assist with system updates and user management in travel and expense platforms, addressing issues as needed.<br>• Support compliance audits by verifying receipts, GL codes, and expense submissions meet internal and external standards.<br>• Prepare detailed reports summarizing T& E activity, compliance trends, and unresolved issues for periodic reviews.<br>• Generate and distribute monthly reports tracking expense activities and adherence to policies.<br>• Oversee bulk expense reporting, managing up to 200 reports monthly to ensure accuracy and timely submission.<br>• Enforce compliance policies and address issues with users who fail to meet accounting standards.
We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.<br>• Assist members with online order concerns, including delivery tracking and order processing.<br>• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.<br>• Collaborate with internal teams to ensure a seamless and consistent member experience.<br>• Support the onboarding and training of new team members to uphold high service standards.<br>• Communicate with external vendors to address inquiries and coordinate support.<br>• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.<br>• Handle data entry tasks with precision and attention to detail.<br>• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.
<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p> </p><p><strong>Duration:</strong> Long-term contract</p><p><strong>Location:</strong> 100% Onsite in Bellevue, Washington</p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM)</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Solana Beach, California. In this long-term contract role, you will provide technical assistance to end-users, ensuring seamless operation of desktop systems and related technologies. This is an excellent opportunity to work closely with executive teams while supporting a dynamic group of users.<br><br>Responsibilities:<br>• Deliver prompt and efficient technical assistance to end-users, addressing hardware, software, and system issues.<br>• Manage and maintain Microsoft technologies, including Office 365 and Windows-based computers.<br>• Configure and troubleshoot Azure and Intune environments to ensure optimal performance.<br>• Oversee the functionality of Logitech AV systems, ensuring smooth operations for executive and board meetings.<br>• Provide high-quality, white-glove support to executives and senior management.<br>• Utilize ticketing systems such as Freshservice, ServiceNow, or Jira to track and resolve technical issues.<br>• Collaborate with team members to identify and implement solutions while working independently when necessary.<br>• Support a user base of approximately 85 individuals, including 12+ executives.<br>• Ensure consistent communication and excellent interpersonal interactions with users and stakeholders.<br>• Maintain desktop administration tasks and uphold system standards.
<p>We are looking for an experienced Senior Employee Relations Specialist to join our team in New York, New York. This is a long-term contract position, offering the opportunity to build lasting relationships and contribute to organizational success.</p><p><br></p><p><br></p><p>SENIOR ER SPECIALIST</p><p><br></p><p>JOB SUMMARY</p><p>We are seeking an experienced Senior Employee Relations Specialist to conduct complex workplace investigations and partner with HR Legal Ethics amp Compliance and business leaders to resolve employee relations matters. This role requires strong investigative skills employment law knowledge and the ability to navigate sensitive situations with professionalism and discretion.</p><p><br></p><p>KEY RESPONSIBILITIES</p><p><br></p><p>Investigation amp Case Management</p><p><br></p><p>- Lead thorough impartial investigations of policy violations discrimination harassment and retaliation claims across all business units</p><p><br></p><p>- Document findings and maintain confidential case records in ServiceNow system</p><p><br></p><p>- Manage multiple high-priority investigations simultaneously while meeting established deadlines</p><p><br></p><p>Consultation amp Advisory</p><p><br></p><p>- Provide expert guidance to stakeholders on complex employee relations cases including recommended actions and potential outcomes</p><p><br></p><p>- Advise on appropriate disciplinary measures and corrective actions based on investigation findings</p><p><br></p><p>- Collaborate with Legal team on cases with potential litigation risk</p><p><br></p><p>Compliance amp Risk Management</p><p><br></p><p>- Stay current on federal state and local employment laws and regulations</p><p><br></p><p>- Identify trends and recommend policy updates to mitigate organizational risk</p><p><br></p><p>- Support compliance audits and reporting requirements</p><p><br></p><p><br></p>
<p>We are seeking a Senior Network Engineer to join our client's team in the Communications industry located in Las Vegas, Nevada. The Network Engineer will be responsible for leading network projects and integrating new technologies by creating, adjusting, and implementing enterprise-level solutions. This role will support business needs by assessing both current and emerging technologies, standardizing configurations, and maintaining comprehensive documentation. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>The main focus of this position will be bringing network automation and Infrastructure as Code experience and expertise to their organization. Strong subject matter expertise with Python, automation systems and frameworks such as Ansible. Nornir, Git, CI/CD, Containers, Nautobot/Netbox, NETCONF/RESTCONF, Yang models is a must have for success in this position. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Leading network projects and integrating new technologies by designing, configuring, and implementing enterprise-grade solutions.</p><p>• Evaluating both existing and emerging technologies, standardizing configurations, and maintaining accurate documentation.</p><p>• Developing procedures for new products, automating network processes, and providing training to entry level team members.</p><p>• Supporting Sales Engineers on an ad hoc basis, participating in the on-call rotation, and serving as an escalation point for complex technical issues.</p><p>• Hands-on experience with routing and switching protocols, Cisco IOS/NX-OS, network security practices, and Python scripting.</p><p>• Familiarity with VPNs, wireless, AAA systems, and automation tools like Ansible, Git, and CI/CD pipelines.</p><p>• Experience with SD-WAN, packet analysis, network documentation (Visio), and tools such as ServiceNow, Splunk, and LogicMonitor.</p><p>• Exposure to Linux and load balancers.</p><p>• Strong communication skills and the ability to work both independently and collaboratively.</p>
<p><strong>Help Desk Analyst - Evening and Weekend Shift</strong></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Evening & Weekend Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li><li><strong>Week 2:</strong> Wednesday-Saturday, 3 PM–12 AM </li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p><br></p>
<p>Robert Half is currently seeking a Service Desk Engineer for a client located in Burbank, CA. Service Desk Engineer will be responsible for assisting end users that are remote with support via phone, email, etc.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>VP Level support</li><li>Strong in JAMF/ MDM platform management</li><li>ITAM Maintenance</li><li>Window 11 migrations</li><li>MFA Set up</li><li>Imaging</li><li>iOS and Android </li></ul><p><br></p><p><br></p>
<p>We’re seeking an experienced <strong>Infrastructure Project Manager</strong> to lead complex IT initiatives involving infrastructure transformation, system migrations, and enterprise-level technology programs. The ideal candidate will bring strong leadership, communication, and technical understanding to drive successful delivery across multiple global teams.</p><ul><li>Lead planning and execution of infrastructure-related projects, ensuring alignment with business and technical objectives.</li><li>Coordinate global, cross-functional teams across IT, operations, and vendor partners.</li><li>Manage budgets, timelines, and resources to ensure successful delivery within scope.</li><li>Identify and mitigate project risks and dependencies in a fast-paced environment.</li><li>Serve as a primary liaison between stakeholders, vendors, and leadership teams.</li><li>Oversee vendor relationships, including managed service providers and cloud partners.</li><li>Ensure adherence to IT controls, compliance, and security best practices.</li><li>Drive change management, communication, and adoption strategies for new systems and processes.</li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li>Strategic Planning Leader:</li><li>The project manager helps to execute specific components of the IT separation strategy, aligning it with the spinoff’s business objectives and timelines.</li><li>Stakeholder Coordinator:</li><li>Acts as the main point of contact between business leaders, IT teams, vendors, and external consultants to ensure clear communication and alignment.</li><li>Risk and Issue Manager:</li><li>Identifies, assesses, and mitigates risks and issues related to the IT separation-specific project(s), ensuring business continuity.</li><li>Resource and Budget Overseer:</li><li>Manages budgets, allocates resources, and tracks expenditures to keep assigned project(s) within scope and financial constraints.</li><li>Change Management Facilitator:</li><li>Leads organizational change efforts, including communication, training, and adoption strategies for spinoff systems and processes.</li></ul><p><br></p>
<p>Key Responsibilities</p><p>Strategic Planning Execution</p><p> Drives the implementation of targeted elements within the IT separation strategy, ensuring alignment with the spinoff’s business goals and timeline requirements.</p><p>Stakeholder Engagement</p><p> Serves as the central liaison among business leaders, IT teams, vendors, and external consultants to promote clear communication and unified direction.</p><p>Risk and Issue Management</p><p> Proactively identifies, evaluates, and addresses risks and issues tied to IT separation projects, safeguarding business continuity throughout the transition.</p><p>Budget and Resource Management</p><p> Oversees financial planning and resource allocation, ensuring projects remain within defined scope and budgetary limits.</p><p>Change Enablement Leadership</p><p> Leads change management initiatives, including communication plans, training programs, and adoption strategies to support the successful rollout of new systems and processes for the spinoff</p><p><br></p><p><br></p>
<p>We are seeking a skilled Service Desk Tier 2 Analyst to join our IT team supporting a dynamic oil and gas environment. This role is responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations across the organization. You will act as an escalation point for Tier 1 support and collaborate with infrastructure and application teams to resolve incidents efficiently.</p><ul><li>Serve as the second-level escalation point for technical issues related to hardware, software, and network connectivity.</li><li>Diagnose and resolve complex incidents within agreed SLAs.</li><li>Support enterprise applications, including ERP systems and industry-specific software.</li><li>Perform root cause analysis and document solutions for knowledge base improvement.</li><li>Collaborate with Tier 3 teams for advanced troubleshooting and project support.</li><li>Maintain compliance with IT security policies and industry regulations.</li><li>Provide remote and on-site support for field operations and corporate offices.</li></ul>
We are looking for a skilled Help Desk Analyst II to join our team in Prattville, Alabama. This position involves providing comprehensive IT support to ensure smooth operations across manufacturing facilities. As a critical member of the team, you will address technical challenges, collaborate with various departments, and contribute to maintaining IT systems. This is a long-term contract opportunity for professionals passionate about delivering excellent service and fostering operational efficiency.<br><br>Responsibilities:<br>• Provide onsite IT support by assisting plant staff with technical issues and resolving inquiries related to PCs, Microsoft Windows, and Office.<br>• Install, configure, and maintain Windows desktop and laptop systems within a manufacturing environment.<br>• Monitor service desk tickets, ensuring timely responses and resolutions to technical problems.<br>• Act as a liaison between corporate IT and manufacturing facilities, aligning IT standards with operational needs.<br>• Collaborate with process control teams to troubleshoot and resolve technical challenges.<br>• Plan and coordinate the installation of end-user and network devices to optimize functionality.<br>• Assist in administering computer inventory, refresh cycles, and provide detailed reports to management.<br>• Offer backup coverage for other regions and participate in on-call support rotations.<br>• Communicate effectively with vendors, corporate IT staff, and plant employees to address IT-related concerns.<br>• Travel regionally to manufacturing plants as needed to provide onsite support and maintain systems.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in San Jose, California. This Contract-to-permanent position is ideal for a detail-oriented individual with a strong background in vendor management, delivery governance, and IT project execution. The successful candidate will play a pivotal role in managing vendor relationships, ensuring delivery excellence, and driving alignment between business needs and technology solutions.<br><br>Responsibilities:<br>• Oversee vendor delivery engagements, maintaining accountability and ensuring alignment with organizational objectives.<br>• Define and enforce service delivery standards, including SLAs, KPIs, and quality benchmarks, to drive consistency and performance.<br>• Monitor delivery outcomes and address gaps or challenges proactively to ensure high-quality results.<br>• Manage escalation processes effectively, resolving issues and holding vendors accountable for their commitments.<br>• Collaborate with internal stakeholders to align vendor activities with evolving business requirements and priorities.<br>• Build and maintain strong partnerships with large consulting firms while ensuring strict adherence to performance and delivery guidelines.<br>• Guide vendors in implementing delivery frameworks such as Agile, SAFe®, or other methodologies as required.<br>• Evaluate delivery processes related to IT systems and business applications, ensuring efficiency and quality.<br>• Lead presentations and reports to communicate progress, challenges, and solutions to stakeholders at all organizational levels.
<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
