We are looking for a success-driven entry-level ServiceNow Developer to join our IT team in Blue Ash, Ohio. This role is ideal for individuals passionate about technology and eager to develop their skills in enterprise IT service management. As part of the team, you will contribute to creating and maintaining ServiceNow applications that enable efficient business operations.<br><br>Responsibilities:<br>• Assist in developing and deploying ServiceNow solutions tailored to business needs.<br>• Customize ServiceNow applications using JavaScript, HTML, and CSS.<br>• Configure workflows, business rules, UI policies, and client scripts to enhance system functionality.<br>• Collaborate with cross-functional teams to gather requirements and implement effective solutions.<br>• Participate in testing, debugging, and documenting ServiceNow modules to ensure quality and reliability.<br>• Maintain and update existing ServiceNow applications and integrations to meet evolving business demands.<br>• Stay informed about ServiceNow platform updates and industry best practices to enhance development processes.
<p>We are looking for an experienced ServiceNow Developer to join our team in Chicago, Illinois. This is a long-term contract position offering an excellent opportunity to work on dynamic projects and contribute to meaningful solutions. The ideal candidate will possess strong technical expertise and practical experience in vulnerability response and Qualys data.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and implement ERP and CRM solutions to meet business needs.</p><p>• Collaborate with internal teams to analyze and address vulnerability issues using Qualys data.</p><p>• Create and maintain client-side scripting to enhance system functionality.</p><p>• Develop comprehensive business requirement documents to streamline project workflows.</p><p>• Configure systems and manage changes to ensure seamless integration.</p><p>• Design and develop APIs to facilitate data exchange and system interoperability.</p><p>• Provide hands-on support for Salesforce development projects.</p><p>• Conduct regular evaluations to ensure systems meet security and compliance standards.</p><p>• Troubleshoot and resolve technical issues related to ERP and CRM modules.</p><p>• Offer technical guidance and mentorship to less experienced team members.</p>
<p>WHAT YOU’LL FOCUS ON</p><p>Ensuring high quality delivery of project requirements and service levels throughout the project life cycle.</p><p>Conducting client meetings, including project kickoff and closing meetings.</p><p>Preparing and reviewing client project deliverables and reports.</p><p>Identifying, implementing and communicating best practices and process knowledge across multiple projects and delivery teams.</p><p>Collaborating with the Site Lead to provide information and data analysis for client-facing project leads.</p><p>Performing job administration responsibilities, including status reports, budget to actuals, and performance evaluations for Senior Analysts and Analysts.</p><p>Inspiring a team and providing growth and development opportunities.</p><p>Assessing and mitigating risks and ensuring that project controls, including statutory and regulatory requirements, are in place.</p><p>Reviewing and ensuring adherence to client information and confidentiality agreements.</p><p><br></p><p>WHAT WILL HELP YOU BE SUCCESSFUL</p><p>You encourage others and create coaching programs to help teams succeed and grow.</p><p>You’re recognized for your knowledge and your ability to deliver optimized work products.</p><p>You share ideas across teams with a mutual goal of optimizing project quality.</p><p>You foster a positive culture through relationship building.</p><p>You seek opportunities for your own professional development as well as identify opportunities for others to learn.</p><p><br></p><p><br></p><p>Work with BA's and stakeholders to understand and recommend solutions to meet business requirements</p><p>Develop new and update existing workflows, forms, integrations, reports, dashboards and process automation</p><p>Tool capability requires use of modern development tools and techniques including; ServiceNow Workflow, Flow Designer, Integration HUB, REST API, JavaScript and other web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)</p>
<p>We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.</p><p><br></p><p>This position is a hybrid schedule - onsite Monday - Wednesday, remote the remainder of the week. </p><p><br></p>
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p><strong>Business Systems Consultant III</strong></p><p><strong>Location</strong>: Remote </p><p><strong>Schedule</strong>: Monday – Friday, 8:00 AM – 5:00 PM EST </p><p><strong>Duration</strong>: 12 months (Contract)</p><p><br></p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled Business Systems Consultant III to support enterprise-level HR systems initiatives. This role will focus on ServiceNow HRSD (Human Resource Service Delivery) and requires a strong background in systems consulting, project leadership, and technical support within HR domains.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a Business Systems Consultant within the Corporate HR Service Center.</li><li>Provide technical support for HR-related software and systems.</li><li>Troubleshoot and resolve application issues; implement enhancements as needed.</li><li>Lead and support large-scale projects, including user testing and implementation.</li><li>Collaborate with project managers, developers, QA analysts, and business stakeholders.</li><li>Gather and document business requirements; support system design and implementation.</li><li>Maintain project documentation and track issues throughout the lifecycle.</li><li>Add new services to the employee center portal and support ongoing enhancements.</li></ul>
<p>We are looking for an experienced Lead Information Security Analyst. In this role, you will play a pivotal part in ensuring robust security governance and compliance in a dynamic services environment. This position offers the opportunity to lead initiatives that strengthen security policies, controls, and regulatory adherence while leveraging the ServiceNow platform.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain security policies, standards, and controls to safeguard organizational assets.</p><p>• Ensure compliance with financial regulatory requirements and industry standards using the ServiceNow platform.</p><p>• Provide strategic input for technology solutions that enhance security governance and risk management.</p><p>• Collaborate with cross-functional teams to deliver high-quality security solutions aligned with business goals.</p><p>• Lead mid-to-large sized projects, offering thought leadership and technical expertise.</p><p>• Solve complex security challenges while guiding and mentoring less experienced team members.</p><p>• Conduct risk assessments and implement best practices to mitigate potential security vulnerabilities.</p><p>• Stay updated on emerging threats and technologies to continuously improve security measures.</p><p>• Partner with vendors to optimize security frameworks and ensure effective implementation.</p><p>• Drive the adoption of industry-leading practices in information assurance and risk management.</p>
We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.<br><br>Responsibilities:<br>• Address and resolve system-related help desk tickets with a focus on application and program administration.<br>• Process user requests such as password resets, status updates, and workflow reassignments within established timelines.<br>• Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.<br>• Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.<br>• Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.<br>• Respond to all support tickets within one business day and aim to close tickets within three business days.<br>• Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.<br>• Utilize Zendesk and similar platforms for efficient ticketing and workflow management.<br>• Ensure all non-system-related support activities are accurately logged and tracked.<br>• Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.
<p>We are looking for a detail-oriented Human Resources Contact Center Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will serve as a crucial point of contact for employees, managers, and external stakeholders, providing guidance on HR-related inquiries. This position involves utilizing multiple systems to deliver accurate information and ensuring a seamless employee experience. This will be a contract role starting late September and running through end of April. </p><p><br></p><p>Responsibilities:</p><p>• Address inquiries from employees, managers, and external stakeholders regarding HR-related topics such as payroll, benefits, and time-off policies.</p><p>• Manage and track cases using ServiceNow to ensure timely resolution and proper documentation.</p><p>• Educate employees and external parties on available self-service tools and resources.</p><p>• Retrieve and analyze information from systems like Workday and SharePoint to respond to inquiries effectively.</p><p>• Escalate complex situations that fall outside established policies and procedures to appropriate teams for resolution.</p><p>• Provide consistent support while adhering to organizational policies and procedures.</p><p>• Share feedback and insights on employee experiences to identify opportunities for process improvements.</p><p>• Collaborate with HR leaders and external vendors to address specific needs and ensure alignment with organizational goals.</p><p>• Ensure compliance with auditing standards when handling sensitive information.</p><p>• Assist with benefit-related functions and customer service responsibilities to maintain high levels of satisfaction.</p>
We are looking for an experienced Project Manager/Sr. Consultant to oversee strategic initiatives, including complex technical projects. This long-term contract position is based in Lancaster, Pennsylvania, and offers an excellent opportunity to lead critical operations while collaborating with cross-functional teams and external partners.<br><br>Responsibilities:<br>• Manage all phases of assigned projects, from initial intake through successful closure.<br>• Oversee the planning and execution of a data center relocation and ServiceNow ITSM implementation.<br>• Collaborate closely with internal teams and external partners to ensure alignment and timely delivery of project milestones.<br>• Utilize the Waterfall methodology to guide project workflows and maintain structured processes.<br>• Hold team members accountable for their responsibilities by fostering clear communication and decision-making.<br>• Address risks proactively, driving them toward actionable resolutions.<br>• Adhere to organizational standards and best practices throughout the project lifecycle.<br>• Coordinate with stakeholders to ensure project goals are met and expectations are managed effectively.<br>• Serve as the primary point of contact for all project-related activities, ensuring smooth collaboration across parties.
<p>Robert Half is seeking a detail-oriented and process-driven <strong>Help Desk Technician</strong> with a client in the Woodlands area. In this role, you’ll play an integral part in supporting system migrations, troubleshooting technical issues, and delivering excellent customer service across a broad user base in 35 locations nationwide.</p><p>If you have expertise in <strong>ServiceNow ticketing</strong>, <strong>Active Directory administration</strong>, and <strong>Office 365/Windows 11 migrations</strong>, this could be a great fit for your skillset!</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide help desk support to end users nationwide, primarily through remote support tools like <strong>ScreenConnect</strong>, ensuring timely ticket resolution and clear process follow-through.</li><li>Troubleshoot and resolve hardware and software issues including <strong>Active Directory account management</strong> (password resets, group memberships), <strong>Office 365 suite</strong>, and network connectivity.</li><li>Assist in the migration from <strong>Windows 10 to Windows 11</strong>, ensuring smooth transitions with minimal end-user interruptions.</li><li>Support day-to-day operations for ServiceNow ticketing by creating, monitoring, and resolving tickets, and following up on issues to ensure high levels of customer satisfaction.</li><li>Collaborate with team members to prepare laptops, install required software based on checklist-guided procedures, and manage hardware inventory (e.g., laptops, peripherals).</li><li>Manage and maintain <strong>POS accounts for new hires</strong>, integrating these systems with company workflows.</li><li>Leverage <strong>Accuflow laptop inventory</strong> tools to ensure seamless deployment and functionality in collaboration with pharmacies.</li><li>Contribute to inventory management efforts, maintaining up-to-date records of hardware and software distribution.</li></ul><p><br></p>
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
<p>We are looking for a skilled IT Asset Manager to join our team. In this role, you will oversee the management and optimization of IT assets, including hardware and software, throughout their lifecycle. You will play a key part in ensuring compliance with organizational and regulatory standards while providing valuable insights for budgeting and capacity planning.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement IT asset lifecycle programs to manage hardware and software assets effectively.</p><p>• Maintain accurate records of asset additions, modifications, retirements, and disposals in relevant systems.</p><p>• Collaborate with asset owners to conduct regular validations and attestations of IT assets.</p><p>• Monitor and track asset remediation initiatives, providing detailed reports and performance metrics.</p><p>• Prepare documentation and reports related to compliance, budgeting, and cost summaries for IT assets.</p><p>• Establish strategies to optimize technology spending and improve asset management processes.</p><p>• Ensure compliance with regulatory standards and organizational policies regarding IT asset management.</p><p>• Provide trend analysis and recommendations for future capacity planning and budget allocations.</p><p>• Create standardized workflows and reports for IT asset management systems, such as ServiceNow.</p><p>• Support remote workforce asset management and ensure the accuracy of portfolio data</p>
We are looking for an experienced Benefits Consultant to join our team on a long-term contract. This role is based in Minneapolis, Minnesota, and offers the opportunity to shape and streamline statutory leave processes under the new MN Paid Family Leave Act. The ideal candidate will bring expertise in benefits management, workflow design, and cross-functional collaboration, ensuring compliance and operational efficiency.<br><br>Responsibilities:<br>• Develop and implement statutory leave processes, leveraging prior experience with similar programs in other states.<br>• Advise on structuring workflows and designing comprehensive policies and procedures.<br>• Collaborate with HR, IT, and operations teams to ensure compliance with state regulations and organizational standards.<br>• Utilize Workday and ServiceNow platforms to manage benefits processes effectively.<br>• Analyze Excel reports to identify data inconsistencies and resolve issues.<br>• Act as a liaison between internal departments, fostering clear communication and alignment.<br>• Document policies and procedures to support operational efficiency and compliance.<br>• Address complexities related to unionized employees, shift differentials, and carve-outs.<br>• Provide recommendations to enhance the overall benefits department beyond statutory leave implementation.<br>• Offer project management guidance to drive successful execution of initiatives.
<p>Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management (ITSM) and hands-on JavaScript development skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a healthcare environment.</p><p><br></p><p>While experience with ServiceNow is highly preferred, candidates with equivalent ITSM platform experience are encouraged to apply. The ideal candidate will have a proven track record of creating customized workflow solutions, developing automation scripts, and integrating systems to support enterprise IT operations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Configure, enhance, and maintain ITSM platforms to enable efficient workflows and automation.</li><li>Develop custom JavaScript scripts for both front-end (AngularJS, UI components) and back-end (automation scripting, business rules, and API integrations).</li><li>Design and implement specialized, custom workflows within ITSM and IVR systems.</li><li>Collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business objectives.</li><li>Integrate IVR platforms with ITSM workflows to improve call routing and user experience.</li><li>Ensure compliance with healthcare IT standards and regulatory requirements, including HIPAA.</li><li>Healthcare industry experience (required).</li><li>Minimum 3 years of experience in a Systems Engineer, Systems Analyst, ITSM Developer, or similar role.</li><li>Strong knowledge of IT Service Management (ITSM) processes and workflows.</li><li>Hands-on experience developing JavaScript-based automations for both front-end and back-end processes.</li></ul><p><br></p>
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>Robert Half is recruiting for a <strong>Content Migration Strategist </strong>to join the HR Employee Experiences team at a leading global financial services organization. This role will focus on <strong>content migration</strong> from SharePoint to <strong>ServiceNow</strong>, along with auditing, refining, and creating digital content that improves employee self-service experiences. You’ll use your skills in <strong>UX</strong>, <strong>information architecture</strong>, and <strong>microcopy</strong> to make content clear, findable, and actionable for internal audiences, including employees and customer service representatives.</p><p><br></p><p>This is a <strong>high-volume, execution-focused role</strong> that requires strong attention to detail, the ability to work independently, and proven experience in content design within regulated industries.</p><p><br></p><p><strong>Content Strategist – HR Employee Experiences</strong></p><p><strong>Location:</strong> Newark, DE; Jersey City, NJ; or Columbus, OH (5 days onsite)</p><p><strong>Contract Duration:</strong> 1 year, with potential to extend or convert to full-time</p><p><strong>Hours:</strong> 40 hours/week</p><p><strong>Pay:</strong> $40-45/hour</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead the <strong>migration</strong> of HR content from SharePoint to <strong>ServiceNow</strong>, ensuring accuracy, consistency, and alignment with <strong>UX</strong> and <strong>information architecture</strong> best practices.</li><li>Perform a comprehensive <strong>content audit</strong> to identify outdated, redundant, or unclear information and recommend improvements.</li><li>Write, edit, and publish <strong>microcopy</strong> and long-form content that supports employee self-service, chatbot training, and search engine optimization for internal platforms.</li><li>Organize content logically within the <strong>information architecture</strong> to improve findability and navigation.</li><li>Collaborate with product subject matter experts to review, approve, and publish updated content.</li><li>Manage multiple content requests and projects simultaneously while meeting tight deadlines.</li><li>Maintain and refresh evergreen content on topics such as benefits, compensation, and career development.</li><li>Ensure all content meets brand guidelines, compliance requirements, and accessibility standards.</li></ul>
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>We are looking for a motivated and customer-focused <strong>Customer Experience Specialist</strong> to provide exceptional support to Independent Operators. In this long-term contract role, you will act as a key resource for resolving business-related issues while fostering trust and collaboration with stakeholders. This position is based in Emeryville, California, and offers an exciting opportunity to contribute to a dynamic and service-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve operator concerns across multiple channels with efficiency and professionalism.</p><p>• Partner with different teams to escalate complex issues and ensure timely resolutions.</p><p>• Provide tailored solutions to operators and follow up to ensure satisfaction.</p><p>• Build and maintain strong relationships with Independent Operators through transparent and responsive communication.</p><p>• Document case resolutions to identify trends and enhance future support processes.</p><p>• Advocate for operator needs by communicating feedback and reporting system bugs.</p><p>• Utilize customer service tools such as <strong>Zendesk </strong>and <strong>ServiceNow </strong>to manage inquiries and track progress.</p><p>• Assist operators with connectivity issues and deliver solutions for technical challenges.</p><p>• Ensure exceptional service delivery while adapting to flexible work schedules, including weekends.</p>
<p>We are seeking a highly organized and proactive Release/Change Manager to lead the planning, coordination, and execution of software and infrastructure releases while managing change control processes across enterprise digital services. This role ensures seamless deployments and minimal disruption to operations, supporting large-scale initiatives across cross-functional teams.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Plan and coordinate software/infrastructure releases across platforms and teams</li><li>Conduct release readiness reviews and manage go/no-go checkpoints</li><li>Develop deployment runbooks and implementation plans</li><li>Ensure version control and configuration management compliance</li><li>Collaborate with development, QA, and operations teams for successful deployments</li><li>Manage the lifecycle of all changes in alignment with governance policies</li><li>Facilitate Change Advisory Board (CAB) meetings and document decisions</li><li>Maintain change calendars and coordinate with stakeholders to avoid conflicts</li><li>Track and report change metrics including success rates and incident impacts</li><li>Support project managers in planning and tracking initiatives</li><li>Create and maintain annual release/change calendars</li><li>Act as liaison between infrastructure, development, and business team</li></ul><p><br></p>
<p>We are looking for a Sr. Software Engineer to join our team on a long-term contract basis. This role offers an exciting opportunity to collaborate with cross-functional teams in Quality, Environment, Health & Safety, and Manufacturing to drive impactful system implementations and enhancements. The ideal candidate will bring a combination of technical expertise and strong interpersonal skills to support end-users and contribute to system improvements.</p><p><br></p><p>Responsibilities:</p><p>• Lead requirements gathering sessions with stakeholders from Quality, Environment, Health & Safety, and Manufacturing to ensure alignment on system needs.</p><p>• Design and deliver training programs to equip end-users with the skills necessary to effectively utilize new systems.</p><p>• Participate in every phase of the system implementation lifecycle, from planning to deployment.</p><p>• Collaborate with business teams to develop initial business cases and gain stakeholder approval for proposed solutions.</p><p>• Work within the IT organization to create and refine roadmaps for system enhancements and integrations.</p><p>• Define and oversee testing protocols, data migration processes, and strategies for global system deployment.</p><p>• Manage helpdesk support tickets to address user concerns and provide timely solutions.</p><p>• Contribute to the design and execution of system improvements in alignment with organizational goals.</p>
We are looking for an entry-level Business Analyst to join our team in Cookeville, Tennessee. As part of this long-term contract position, you will play a key role in analyzing business processes, collaborating with stakeholders, and contributing to strategic projects. This role requires a proactive individual with excellent organizational skills and the ability to adapt to dynamic environments.<br><br>Responsibilities:<br>• Conduct research to gather and analyze business requirements, ensuring alignment with organizational goals.<br>• Collaborate with stakeholders to facilitate in-person meetings and drive project progress.<br>• Prepare summary reports and presentations to communicate findings and recommendations effectively.<br>• Maintain and update websites, SharePoint, and other technology solutions to support business operations.<br>• Ensure compliance with local laws, policies, and standards in all business activities.<br>• Assist in the coordination of projects, timelines, and resources to meet objectives.<br>• Provide deskside support and guidance for cloud technologies and Microsoft Office Suite applications.<br>• Facilitate the use of ServiceNow and Planview applications for efficient project management.<br>• Collect and analyze data to improve processes and drive informed decision-making.<br>• Support team members in delivering high-quality solutions while adhering to deadlines.
<p>We are seeking a Senior Network Engineer to join our client's team in the Communications industry located in Las Vegas, Nevada. The Network Engineer will be responsible for leading network projects and integrating new technologies by creating, adjusting, and implementing enterprise-level solutions. This role will support business needs by assessing both current and emerging technologies, standardizing configurations, and maintaining comprehensive documentation. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>The main focus of this position will be bringing network automation and Infrastructure as Code experience and expertise to their organization. Strong subject matter expertise with Python, automation systems and frameworks such as Ansible. Nornir, Git, CI/CD, Containers, Nautobot/Netbox, NETCONF/RESTCONF, Yang models is a must have for success in this position. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Leading network projects and integrating new technologies by designing, configuring, and implementing enterprise-grade solutions.</p><p>• Evaluating both existing and emerging technologies, standardizing configurations, and maintaining accurate documentation.</p><p>• Developing procedures for new products, automating network processes, and providing training to entry level team members.</p><p>• Supporting Sales Engineers on an ad hoc basis, participating in the on-call rotation, and serving as an escalation point for complex technical issues.</p><p>• Hands-on experience with routing and switching protocols, Cisco IOS/NX-OS, network security practices, and Python scripting.</p><p>• Familiarity with VPNs, wireless, AAA systems, and automation tools like Ansible, Git, and CI/CD pipelines.</p><p>• Experience with SD-WAN, packet analysis, network documentation (Visio), and tools such as ServiceNow, Splunk, and LogicMonitor.</p><p>• Exposure to Linux and load balancers.</p><p>• Strong communication skills and the ability to work both independently and collaboratively.</p>
<p>Robert Half is seeking a Sr. Service Delivery Manager.</p><p>Remote, may require quarterly travel to key client sites predominately in the Southwest. </p><p><br></p><p>The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services for a portfolio of clients. The Service Delivery Manager is responsible for overseeing the delivery of managed services to clients, ensuring that all service level agreements (SLAs) are met and that customer satisfaction is maximized. The SDM will coordinate cross-functional teams, manage technical escalations, and drive continuous improvement in service delivery processes. This is a client-facing role requiring both strong technical and operational acumen as well as excellent interpersonal skills.</p><p>________________________________________</p><p>Key Responsibilities:</p><p>• Serve as the primary point of contact for assigned clients regarding service performance, escalations, and ongoing delivery.</p><p>• Coordinate internal teams (helpdesk, NOC, engineering) to ensure smooth resolution of incidents and implementation of service changes.</p><p>• Monitor and report on SLAs, KPIs, and service metrics, using tools like ServiceNow, LogicMonitor, Splunk or similar platforms.</p><p>• Own the process for ensuring incidents are resolved and coordinating resources to deliver timely solutions.</p><p>• Deliver post-incident reviews/root causes, and drive continuous improvement.</p><p>• Maintain documentation, process runbooks, and service delivery playbooks</p><p>• Partner with Client Success Manager (CSM) to conduct regular client service reviews, including performance reporting, roadmaps, and opportunity identification.</p><p>• Work with Client Success Managers and technical leads to align IT solutions with evolving client needs.</p><p>Other duties as needed</p><p><br></p>
