<p>We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.</p><p><br></p><p>This position is a hybrid schedule - onsite Monday - Wednesday, remote the remainder of the week. </p><p><br></p>

<p>Key Responsibilities</p><p>Product Ownership</p><ul><li>Prioritize and manage the product backlog, refining user stories and acceptance criteria.</li><li>Enhance modules related to Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall.</li><li>Continuously improve dashboarding and reporting capabilities.</li><li>Lead end-to-end delivery of SPM features from ideation through deployment.</li><li>Maintain accurate documentation of current processes and system configurations.</li><li>Manage testing plans for bi-annual platform upgrades.</li></ul><p>Stakeholder Collaboration</p><ul><li>Partner with business stakeholders, architects, developers, and Scrum Masters to gather and translate requirements into actionable deliverables.</li><li>Conduct product demos and collect feedback for iterative improvements.</li></ul><p>Technical Oversight</p><ul><li>Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.</li><li>Collaborate on technical designs and ensure alignment with ServiceNow best practices.</li><li>Lead testing efforts, including User Acceptance Testing (UAT), to ensure high-quality deliverables.</li></ul><p>•Qualifications</p><p>Experience</p><ul><li>Minimum 5 years working with the ServiceNow platform, with a focus on Strategic Portfolio Management.</li></ul><p>Preferred Certifications</p><ul><li>ServiceNow Certified System Administrator (CSA)</li><li>Certified Implementation Specialist – SPM</li><li>Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design</li></ul><p>Technical Skills</p><ul><li>Strong knowledge of ServiceNow SPM modules including portfolio, demand, and resource management.</li><li>Proficiency in Agile methodologies such as Scrum, Kanban, and SDLC.</li><li>Familiarity with the Common Service Data Model (CSDM) and data analytics/reporting tools.</li></ul><p> Additional Responsibilities</p><ul><li>Collaborate with users to understand and translate needs into product requirements.</li><li>Define and communicate the product vision.</li><li>Develop and maintain a product roadmap.</li><li>Oversee all stages of product development, from design to release.</li><li>Create and manage user stories.</li><li>Monitor and evaluate progress throughout the product lifecycle.</li><li>Provide updates to stakeholders and participate in Scrum ceremonies and sprints.</li></ul>

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