<p>We are looking for a customer-focused and detail-oriented Service Desk Analyst to join our IT Support team. In this role, you will serve as the first point of contact for employees seeking technical assistance. You will troubleshoot issues, resolve incidents, escalate problems as needed, and help maintain a reliable, efficient, and user-friendly technology environment.</p><ul><li>Provide first-level support for hardware, software, network, and account-related issues via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft 365, VPN, printers, and standard business applications.</li><li>Create, update, and manage support tickets to ensure timely resolution and excellent customer service.</li><li>Escalate complex issues to Tier 2/3 teams when necessary, providing clear documentation of troubleshooting steps.</li><li>Onboard and offboard users by setting up accounts, configuring devices, and ensuring proper access permissions.</li><li>Maintain hardware inventory and assist with device deployments and updates.</li><li>Follow established procedures, knowledge base articles, and SLAs to ensure consistent support.</li><li>Contribute to process improvements, documentation updates, and user training initiatives.</li></ul>
We are looking for an experienced Billing Analyst to join our team in Houston, Texas. In this Contract-to-permanent role, you will play a key part in ensuring accurate and timely billing processes within the healthcare industry. The ideal candidate will excel in managing detailed financial data and demonstrate strong communication skills to collaborate with various departments effectively.<br><br>Responsibilities:<br>• Input and process billing documentation received from designated branches, ensuring accuracy and completeness.<br>• Provide constructive feedback to branch teams regarding the quality and timeliness of submitted paperwork.<br>• Monitor, review, and update daily billing work queues for assigned branches.<br>• Analyze billing reports regularly to identify and correct discrepancies.<br>• Collaborate closely with the Billing Manager and colleagues to maintain seamless communication and workflow.<br>• Support departmental projects such as customer price adjustments and updates for sales personnel.<br>• Coordinate with accounts receivable, credit/collections teams, and branch staff to address billing-related issues.<br>• Verify invoicing details, including pricing, customer information, equipment data, tax calculations, quantities, billing periods, and comments.<br>• Meet strict deadlines for month-end billing activities and other billing department responsibilities.<br>• Take on additional tasks and responsibilities as needed to support the team.
