We are looking for a skilled Desktop Support Analyst to join our team in Solana Beach, California. In this long-term contract role, you will provide technical assistance to end-users, ensuring seamless operation of desktop systems and related technologies. This is an excellent opportunity to work closely with executive teams while supporting a dynamic group of users.<br><br>Responsibilities:<br>• Deliver prompt and efficient technical assistance to end-users, addressing hardware, software, and system issues.<br>• Manage and maintain Microsoft technologies, including Office 365 and Windows-based computers.<br>• Configure and troubleshoot Azure and Intune environments to ensure optimal performance.<br>• Oversee the functionality of Logitech AV systems, ensuring smooth operations for executive and board meetings.<br>• Provide high-quality, white-glove support to executives and senior management.<br>• Utilize ticketing systems such as Freshservice, ServiceNow, or Jira to track and resolve technical issues.<br>• Collaborate with team members to identify and implement solutions while working independently when necessary.<br>• Support a user base of approximately 85 individuals, including 12+ executives.<br>• Ensure consistent communication and excellent interpersonal interactions with users and stakeholders.<br>• Maintain desktop administration tasks and uphold system standards.

• At least 2 years of experience in Level 1 troubleshooting and end-user support.<br>• Proficiency in Microsoft products, including Office 365 and Windows-based systems.<br>• Familiarity with Azure and Intune technologies.<br>• Knowledge of Logitech AV systems and their operations.<br>• Proven experience in providing executive-level support with attention to detail.<br>• Hands-on experience with ticketing systems such as Freshservice, ServiceNow, or Jira.<br>• Strong communication and interpersonal skills.<br>• Ability to work both independently and collaboratively within a team.

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