We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>We are seeking a Technical Support Specialist to provide hands-on support for both iPads and the Learning Management System (LMS). This role is ideal for someone with strong technical aptitude, a customer service mindset, and the ability to manage multiple systems and priorities in a fast-paced environment.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for systems and applications.</li><li>Troubleshoot and resolve issues related to iPads and LMS platforms (login issues, course tracking, completion failures).</li><li>Administer Mobile Device Management (MDM) software (e.g., Workspace ONE, Apple Business Manager).</li><li>Ensure accurate and timely synchronization of digital content across personal devices and the web portal.</li><li>Respond to user inquiries via phone and email; provide walkthroughs and technical guidance.</li><li>Audit devices to ensure current content and application versions.</li><li>Create and distribute compliance reports (daily, weekly, monthly).</li><li>Ship and prepare iPads for new onboarding; assist with setup and application installation.</li></ul><p><br></p><p><br></p>
<p>Work Performed:</p><p>· Provide day-to-day functional and technical support for Oracle E-Business Suite modules (e.g., Finance, HRMS, CRM) to end-users, resolving issues and fulfilling service requests in a timely and effective manner.</p><p>· Analyze, troubleshoot, and diagnose complex application issues, including data discrepancies, system errors, performance bottlenecks, and interface failures.</p><p>· Collaborate with business users to understand their needs, document requirements, and translate them into effective system solutions, with a focus on streamlining processes and reducing manual work.</p><p>· Actively participate in the identification and implementation of continuous improvement initiatives to enhance system efficiency, user experience, and data integrity within the EBS environment, especially concerning data exchange and integration points.</p><p>· Develop and maintain documentation, including knowledge base articles, user guides, and troubleshooting procedures, with a focus on documenting interface specifications and data flows.</p><p>· Perform system monitoring, health checks, and preventative maintenance tasks to ensure optimal system performance, availability, and interface stability.</p><p>· Assist with the planning and execution of system upgrades, patches, and enhancements, with a focus on minimizing disruption to interfaces.</p><p>· Develop and execute test plans for system changes, ensuring thorough testing and validation of both EBS functionality and interface integrity.</p><p>· Collaborate with development teams on customizations, integrations, and enhancements to the EBS platform, with a strong emphasis on designing and building robust, scalable, and maintainable interfaces.</p><p>· Manage and support interfaces between EBS and other enterprise applications (e.g., CCB, WACS,banking systems), including monitoring data flow, troubleshooting errors, and optimizing performance.</p><p>· Stay current with Oracle EBS best practices, new features, and technological advancements, with a focus on how these can be leveraged to improve interfaces and integrations.</p><p><br></p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
We are looking for a well-rounded technical professional who can support both cybersecurity operations and day-to-day IT support. This role is ideal for someone with a solid foundation in security best practices who also enjoys rolling up their sleeves to solve technical issues, assist end users, and maintain system health.<br><br>Key Responsibilities:<br><br>• Monitor security alerts via SIEM tools and respond to incidents<br>• Conduct basic vulnerability scans and assist with remediation tracking<br>• Help maintain internal security controls aligned with standards like TISAX and ISO 27001<br>• Support development and testing of incident response plans<br>• Work with IT and local teams to ensure secure configurations and user access controls<br>• Assist with vendor risk reviews and security questionnaires<br>• Maintain and organize documentation related to policies, procedures, and audits<br>• Participate in phishing simulations and user security training efforts<br>• Provide Tier 1/Tier 2 technical support for end users (hardware, software, network, printers)<br>• Perform light hardware repair, software installs, and assist with troubleshooting<br>• Coordinate with vendors for issue resolution and system improvements<br>• Track IT assets and keep inventory records up to date<br>• Support the network team with basic tasks like wireless and firewall configurations<br>• Contribute to the development of documentation, policies, and standard procedures<br><br>Qualifications:<br>• Bachelor’s degree in Computer Science, Information Technology, or a related field<br>• 3–5 years of experience in a blended IT support / cybersecurity role<br>• Familiarity with endpoint protection, basic networking, and access management<br>• Experience with SIEM tools, endpoint detection, and vulnerability scanners<br>• Proficiency with Windows 11, Microsoft 365, and common IT tools<br>• Comfortable supporting users and solving technical problems across systems<br>• Excellent troubleshooting, documentation, and communication skills<br>• Hands-on mindset and a willingness to wear multiple hats in a dynamic environment
<p>Our client is seeking an <strong>Apple Certified IT Professional (ACITP)</strong> to lead the deployment, management, and support of Apple devices across enterprise and/or education environments. This role is responsible for ensuring seamless integration of Apple hardware, software, and services, leveraging industry best practices in mobile device management (MDM), Apple Business Manager, and enterprise deployment strategies.</p><p>The ACITP certification builds on the Apple Certified Support Professional (ACSP) credential and is designed for IT professionals with a focus on scalable Apple device lifecycle management.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) in enterprise or education environments.</li><li>Implement and maintain Mobile Device Management (MDM) platforms for centralized control.</li><li>Manage Apple Business Manager integration, including app deployment, user enrollment, and volume purchasing.</li><li>Support enterprise-level deployment strategies (zero-touch deployment, automated enrollment, configuration profiles).</li><li>Provide advanced technical support for Apple hardware and software.</li><li>Ensure security and compliance policies are applied across Apple endpoints.</li><li>Collaborate with IT leadership to design and implement Apple ecosystem solutions.</li><li>Maintain documentation for device configurations, deployment workflows, and troubleshooting procedures.</li><li>Train and support end-users and IT staff on Apple technologies.</li><li>Stay current on Apple updates, best practices, and certification requirements.</li></ul><p><br></p><p><br></p><p><br></p>
Position Overview:<br>This role involves creating detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. Specifiers work closely with Furniture Dealers and Sales Representatives to understand project requirements and provide technical support throughout the process.<br><br>Key Responsibilities:<br><br>Develop accurate 2D and 3D drawings for furniture layouts across a range of project scopes.<br><br>Handle design revisions and updates as projects evolve.<br><br>Specify products across multiple lines, with a strong grasp of product codes and applications.<br><br>Collaborate with team members to offer design solutions, value engineering, and overall layout recommendations.<br><br>Qualifications:<br><br>Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience.<br><br>Proficiency in AutoCAD and 2020 CAP & Worksheet; CET Configura experience preferred.<br><br>Deep knowledge of furniture systems, finishes, materials, and specifications.<br><br>Strong product knowledge and ability to stay current with new and existing lines.<br><br>Clear communicator with the ability to present design ideas effectively.<br><br>Organized, detail-oriented, and capable of managing multiple projects at once.<br><br>Self-starter with a proven ability to meet deadlines and solve problems independently.<br><br>Familiarity with furniture specifications in corporate, healthcare, and education environments.<br><br>Comfortable reading technical documents and interpreting various forms of instructions (written, oral, diagram, or schedule-based).<br><br>Strong math and analytical skills.
<p>Technology Support & Security</p><p>· Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>· Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>· Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>· Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>· Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>· Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>· Ensure timely remediation of security vulnerabilities and incidents</p><p>· Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>· Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>· Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>· Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>· Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>· Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
We are looking for an experienced IT Manager to join our team in Cleveland, Ohio. In this role, you will oversee the support and development of our Tulip platform, ensuring seamless operations for manufacturing systems and processes. You will also manage a team of analysts while providing technical troubleshooting and solutions for our IT systems.<br><br>Responsibilities:<br>• Provide technical support and maintenance for the Tulip platform to ensure optimal performance and reliability.<br>• Troubleshoot and resolve hardware and software issues on PCs running the Tulip software.<br>• Develop and support APIs to maintain seamless business data integration.<br>• Facilitate data communication between manufacturing systems using Kepware.<br>• Oversee discrete manufacturing processes to ensure efficiency and effective workflow.<br>• Ensure comprehensive product genealogy and traceability through accurate records and documentation.<br>• Diagnose and resolve technical issues related to IT systems, delivering timely solutions.<br>• Collaborate with cross-functional teams, including production, quality, and IT, to support operations and continuous improvement.<br>• Manage and provide leadership to first and second shift analysts, ensuring coverage during on-site and call-out situations.<br>• Ensure compliance with industry standards and regulatory requirements, especially those related to defense manufacturing.
<p><strong>Position Overview:</strong></p><p>We are seeking a hands-on IT leader with deep technical expertise and proven leadership abilities to manage IT operations in a dynamic oil & gas environment. The ideal candidate brings a balanced approach to tactical execution and team mentoring, ensuring reliable IT systems across office locations and remote field environments. This role combines advanced knowledge of enterprise infrastructure and cloud technologies with a focus on supporting business outcomes and user satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead IT operations teams, acting as a "player-coach" to mentor staff while delegating tasks effectively.</li><li>Oversee enterprise infrastructure, including Microsoft Azure, Microsoft 365, Active Directory, virtualization platforms, and disaster recovery systems.</li><li>Manage network operations such as LAN/WAN configurations, firewalls, routers, switches, VPNs, and field connectivity solutions.</li><li>Implement and maintain endpoint management systems (Intune/SCCM), ensuring automated patching, imaging, and inventory lifecycle management.</li><li>Drive cybersecurity initiatives, focusing on identity and access management, endpoint protection, incident response, and compliance controls.</li><li>Support oil & gas operations, including exploration, production, midstream processes, and SCADA systems related to field connectivity and rugged device solutions.</li><li>Collaborate cross-functionally to translate complex technical challenges into actionable business solutions.</li><li>Manage vendor relationships, budgeting, and process improvements while ensuring IT regulatory compliance (OSHA, SOX, GDPR).</li><li>Implement monitoring platforms (SolarWinds, PRTG, Azure Monitor) and ITSM solutions (ServiceNow, Jira) for effective incident tracking and resolution.</li><li>Ensure reliable delivery of business applications, including ERP systems, production tracking tools, and business intelligence platforms such as Power BI.</li></ul><p><br></p>
<p>As part of our proactive recruiting efforts, we are building a pipeline of <strong>Tier 3 Help Desk Engineers</strong> for upcoming IT initiatives. These roles focus on escalated issues and advanced systems support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve the most complex technical incidents escalated from Tier 2</li><li>Support servers, enterprise applications, and network infrastructure</li><li>Assist with system upgrades, patching, and maintenance</li><li>Contribute to knowledge base and help design support processes</li><li>Partner with engineering teams on long-term technical solutions</li></ul>
We are looking for an experienced Operational Technology Support specialist to join our team in Lee, Massachusetts. This Contract-to-Permanent position requires someone with a strong background in hardware analysis and compliance within manufacturing environments. The ideal candidate will play a crucial role in ensuring operational efficiency, regulatory adherence, and continuous improvement across production processes.<br><br>Responsibilities:<br>• Investigate and resolve customer complaints related to manufacturing activities to ensure quality standards are met.<br>• Monitor and manage departmental quality management system records, including tracking due and overdue items.<br>• Communicate the status of quality documentation to production management on a regular basis.<br>• Manage alarm systems in manufacturing areas to support operational compliance.<br>• Support internal, customer, and regulatory audits by preparing and providing necessary documentation.<br>• Collaborate with cross-functional teams to ensure manufacturing practices align with regulatory and internal standards.<br>• Assist in developing training materials and facilitating training sessions to maintain compliance and improve operational knowledge.<br>• Generate and present departmental performance statistics to production management, ensuring alignment with business objectives.<br>• Conduct assessments of production line utilization and equipment efficiency to drive capacity planning.<br>• Lead continuous improvement initiatives within manufacturing processes to enhance operational performance.
<p><strong>Job Title:</strong> IT Manager & Systems Administrator</p><p><br></p><p><strong>Overview</strong></p><p>The IT Manager & Systems Administrator is responsible for managing the organization’s technology infrastructure, security, and endpoint systems while overseeing a small team of IT professionals. This position combines technical expertise, strategic oversight, and team leadership to ensure IT systems remain reliable, secure, and efficient.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an onsite work schedule (occasional remote flexibility). </strong></p><p><br></p><p><strong>Role Focus</strong></p><ul><li>Direct and support IT staff, setting goals and providing feedback that encourages professional growth.</li><li>Manage company infrastructure including servers, operating systems, applications, and network equipment.</li><li>Administer and secure devices through Mobile Device Management tools, with an emphasis on Apple technologies.</li><li>Maintain documentation that supports continuity, troubleshooting, and compliance efforts.</li><li>Safeguard data and systems by implementing security standards, backup processes, and recovery plans.</li><li>Serve as an escalation point for technical issues and partner with other departments to implement solutions.</li><li>Identify opportunities for process improvement, automation, and system optimization.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking an experienced IT Director to oversee our organization's technology infrastructure and ensure the efficient operation of our IT systems. The ideal candidate will possess a strong background in IT service management, project management, and team leadership for a pharmaceutical company due to regulatory requirements. This role requires a proactive approach to managing IT resources, improving systems, and ensuring information security while supporting the organization's goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Oversee the implementation of new technologies such as SAP and ensure alignment with business objectives.</p><p>Lead IT projects from inception to completion while adhering to Agile methodologies.</p><p>Provide technical support and guidance to staff on various IT issues.</p><p>Ensure the security of the organization's information systems through effective network security measures.</p><p>Develop and enforce IT policies and procedures in accordance with IT governance standards.</p><p>Manage vendor relationships and oversee procurement of IT resources.</p><p>Conduct regular analysis of system performance and implement improvements as needed.</p><p>Develop business continuity plans and disaster recovery strategies to minimize downtime.</p><p><br></p><p><strong>Qualifications:</strong></p><p>Proven experience in an IT management role in a pharmaceutical company.</p><p>Strong knowledge of AWS, VMware, Azure, SQL, IIS, vSphere, Microsoft SQL Server, Microsoft Windows Server, SolarWinds, Active Directory, SharePoint, ServiceNow, Jira, Cisco routers, DHCP, LAN/WAN networking.</p><p>Experience in network engineering and computer networking principles.</p><p>Solid understanding of information security protocols and network security measures.</p><p>Proficient in project management methodologies with strong organizational skills.</p><p>Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.</p><p>Leadership experience with a focus on team development and performance management.</p><p>Analytical mindset with strong problem-solving abilities. This position offers an exciting opportunity for an individual looking to make a significant impact within our organization by leading our IT initiatives. If you are passionate about technology and have a proven track record in managing complex IT environments, we encourage you to apply.</p><p>Job Type: Full-time</p><p><br></p><p><strong>Pay: </strong>$90,000.00 - $120,000.00 per year</p><p><br></p><p><strong>Application Question(s):</strong></p><p><br></p><p>Do you have experience with SAP implementations?</p><p>Do you have pharmaceutical experience specifically with pharmaceutical supply chain management?</p>
<p>We are seeking a highly skilled Network Security Manager / Administrator with strong technical expertise and business acumen to design, implement, and manage secure cloud and network infrastructures. This role is ideal for a problem-solver who can balance compliance, optimization, and security while delivering mission-critical infrastructure in a global environment.</p>
<p>We are looking for an experienced IT Operations Coordinator to oversee and drive the alignment of technology initiatives with business objectives. This role will require expertise in IT strategy, business planning, and ensuring compliance with industry standards. Based in Hampden County, Massachusetts, this is an exciting opportunity to contribute to the success of a dynamic and forward-thinking organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain a comprehensive IT roadmap that aligns with organizational goals and emerging technology trends.</p><p>• Partner with vendors and internal teams to assess, implement, and optimize enterprise systems, cloud platforms, and cybersecurity measures.</p><p>• Monitor compliance with IT governance standards, ensuring adherence to data protection and risk management protocols.</p><p>• Play a key role in creating and refining business continuity and disaster recovery plans in collaboration with leadership.</p><p>• Coordinate IT equipment inventory management to ensure accurate tracking and efficient utilization.</p><p>• Conduct regular IT audits to evaluate system performance and identify areas for improvement.</p><p>• Facilitate cross-functional communication to promote the successful execution of technology projects.</p><p>• Advise on IT best practices and provide strategic input to enhance operational efficiency.</p><p>• Manage client communications related to IT projects, ensuring clarity and alignment with expectations.</p>
We are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and network-related issues.<br>• Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution.<br>• Troubleshoot and support mobile devices, including Apple and Android systems.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Administer and maintain Active Directory, including user account management.<br>• Support and maintain printers, ensuring functionality and addressing any technical problems.<br>• Assist in the setup, configuration, and maintenance of Microsoft products and applications.<br>• Follow ITIL processes to deliver high-quality service management.<br>• Collaborate with team members to improve IT support processes and end-user satisfaction.
We are looking for an experienced IT Manager to oversee the technology operations and ensure efficient support for organizational needs. This is a long-term contract role based in Bensalem, Pennsylvania, offering an excellent opportunity to lead a dynamic IT team and contribute to the strategic growth of the company.<br><br>Responsibilities:<br>• Lead the Information Technology department to deliver reliable data and electronic tools for employees.<br>• Manage and optimize systems including CRM, ERP, and backup technologies to support business operations.<br>• Implement and oversee configuration management processes to maintain system integrity.<br>• Ensure the security and functionality of Active Directory and cloud-based technologies.<br>• Conduct regular audits of IT systems and processes to ensure compliance and performance standards.<br>• Collaborate with stakeholders to evaluate and improve the use of Cisco and Dell technologies.<br>• Supervise the maintenance and upgrades of computer hardware across the organization.<br>• Develop and enforce IT policies and procedures to ensure operational efficiency.<br>• Provide guidance and training to team members on emerging technologies and best practices.<br>• Monitor and manage resources effectively to achieve IT-related goals within the organization.
We are looking for an experienced IT Manager to oversee and maintain the technological infrastructure of our office in Chicago, Illinois. This role requires a proactive leader who can manage hardware and software systems, ensure network security, and support organizational growth through strategic IT planning. The ideal candidate will bring a wealth of technical expertise and a commitment to delivering efficient and reliable solutions.<br><br>Responsibilities:<br>• Oversee and troubleshoot all office technology, including network systems, computer hardware, mobile devices, printers, and video equipment.<br>• Monitor and manage antivirus and antimalware tools across all company-owned assets, such as Office 365 accounts, workstations, switches, firewalls, and wireless access points.<br>• Administer the lifecycle of IT hardware assets, from acquisition and deployment to maintenance and disposal.<br>• Ensure smart office equipment is functioning correctly and provide visible access instructions for stakeholders.<br>• Coordinate onboarding and offboarding processes to manage equipment assignments for employees and contractors.<br>• Maintain an accurate inventory of all IT assets and update records as needed.<br>• Develop and update a technology roadmap to align IT strategies with organizational goals.<br>• Support procurement efforts for hardware and software, ensuring compatibility and cost-effectiveness.<br>• Collaborate with building personnel to oversee IT-related installations or modifications, including infrastructure changes such as conduits and ports.
<p><strong>WEB APPLICATION , SOFTWARE, & DESKTOP SUPPORT ANALYST</strong> - DIRECT HIRE – PERMANENT - <strong><em>IMMEDIATE INTERVIEW</em></strong> !!</p><p> Location: Des Moines, IA (ON-SITE)</p><p> Salary: $60,000 - $70,000 base annual salary + Professional Perks! </p><p><strong>No third-party inquiries, please. Our client cannot provide sponsorship and cannot hire C2C. *</strong></p><p><strong>* SOFTWARE SUPPORT & END USER SUPPORT</strong></p><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email is listed on my LinkedIn page. *</strong></p><p>You will love this company. It is a unique and exciting opportunity to join a philanthropic organization, work with high-caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.</p><p>Work in a professional collaborative small team where you can TRULY make suggestions, work on supporting Web & Mobile applications, and have your tech suggestions heard. SUPPORT: Software, Web & mobile applications and general IT, User, & Desktop support with Autonomy, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the salaried Direct Hire permanent position with IMMEDIATE BENEFITS, APPLY TODAY! </p><p>Support a wide range of non-technical end users on questions using 3rd party proprietary software systems. Looking for polished collaborative communicator, troubleshooting, & customer service skills. The other half of your time will be spent troubleshooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.</p><p><strong>Requirements:</strong></p><ul><li>3+ years of a combination of basic hardware, Break / Fix, </li><li>software support, and end-user support. </li><li>Application support & modern new developed web/mobile applications </li><li>End User Training </li><li>Polished communication, end-user customer service, and collaboration skills are required.</li></ul><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. You can also contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one-click apply on our Robert Half website. </strong></p>
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
