We are looking for a skilled Security Operations Specialist to join our team in Columbus, Ohio, on a long-term contract basis. In this role, you will be responsible for ensuring the effective operation of technical security systems and processes while maintaining strict compliance with established procedures. You will collaborate with various stakeholders, including integrators and internal teams, to deliver high-quality security services and resolve issues promptly.<br><br>Responsibilities:<br>• Manage and monitor ticket queues, ensuring timely resolution and accurate completion of service requests.<br>• Oversee system health checks, identifying maintenance needs and coordinating troubleshooting efforts with integrators.<br>• Collaborate with Technical Security Specialists to optimize system operations and ensure automation processes function as intended.<br>• Assist with projects and assignments related to technical security, ensuring adherence to defined procedures and standards.<br>• Develop strong working relationships with integrators to facilitate the installation, servicing, and support of security equipment.<br>• Program and update technical security systems based on established procedures, including performing basic troubleshooting tasks.<br>• Conduct compliance testing and audits in partnership with Risk and Audit teams to ensure technical security procedures meet regulatory standards.<br>• Liaise with branch and back-office teams to address and resolve security-related issues.<br>• Ensure routine processes align with technical security guidelines and maintain high service quality.<br>• Manage project-related documentation, including k-forms and invoicing, for business-as-usual security initiatives.
We are looking for an experienced Network Engineer to join our team in Dublin, Ohio. This role focuses on designing, implementing, and maintaining enterprise-level network infrastructures using Cisco and Palo Alto technologies. The ideal candidate has a strong technical background, excels in troubleshooting complex systems, and is committed to ensuring network security and performance.<br><br>Responsibilities:<br>• Design, configure, and manage enterprise network systems, including wireless, firewalls, and other core infrastructure components.<br>• Administer and optimize Palo Alto firewalls, Panorama management tools, and security configurations.<br>• Configure and maintain Cisco routers, switches, and wireless solutions for reliable network performance.<br>• Monitor network activity, identify issues, and implement necessary optimizations to enhance efficiency.<br>• Investigate and resolve network and security incidents, providing root-cause analysis and preventive measures.<br>• Apply and enforce best practices for network security, including segmentation, VPN setups, and threat prevention.<br>• Collaborate with IT and security teams to support projects and implement network upgrades.<br>• Document network designs, configurations, and changes to maintain accurate records.<br>• Conduct regular assessments of network health and implement necessary updates to align with industry standards.
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.<br><br>Responsibilities:<br>• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.<br>• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.<br>• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.<br>• Handle password resets and manage user accounts in alignment with company policies.<br>• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.<br>• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.<br>• Communicate professionally with end-users while providing guidance on IT procedures and best practices.<br>• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
We are looking for a skilled Salesforce Administrator to oversee the strategy, implementation, and ongoing management of the Salesforce platform. In this role, you will collaborate with stakeholders to translate business needs into technical solutions while ensuring the system operates smoothly and efficiently. This position requires a proactive individual who can manage the product roadmap, execute hands-on configurations, and optimize platform capabilities.<br><br>Responsibilities:<br>• Act as the primary administrator for Salesforce, handling configurations such as objects, workflows, automations, permissions, and integrations.<br>• Collaborate with stakeholders to gather requirements, prioritize enhancements, and develop tailored solutions to meet business objectives.<br>• Plan and maintain the Salesforce product roadmap, ensuring successful releases and adoption across departments.<br>• Create and maintain training materials, documentation, and best practices to support system users.<br>• Monitor data integrity, system performance, and compliance with security standards.<br>• Troubleshoot technical issues, manage support tickets, and provide ongoing assistance to users.<br>• Identify opportunities for platform optimization and lead improvement initiatives.<br>• Facilitate cross-functional communication to align Salesforce capabilities with organizational goals.<br>• Ensure consistent updates and upgrades align with company needs and industry standards.
<p>We are looking for an experienced Epicor P21 Administrator to manage and optimize our ERP system within the logistics industry. This position will play a critical role in ensuring the seamless operation of key business processes, including inventory management, order fulfillment, supply chain operations, and financial reporting. The role is remote but requires occasional travel to corporate offices, distribution centers, or project sites.</p><p><br></p><p>Responsibilities:</p><p>• Administer and configure the Epicor Prophet 21 system, including user accounts, roles, permissions, and security settings.</p><p>• Optimize and maintain various modules such as Inventory, Purchasing, Sales Orders, Pricing, Warehouse Management, and Financials.</p><p>• Monitor system performance, troubleshoot technical issues, and oversee integrations and data flow.</p><p>• Collaborate with Epicor support and external vendors to manage system upgrades, patches, and escalations.</p><p>• Analyze and map business processes across departments to identify inefficiencies and design system improvements.</p><p>• Translate business requirements into functional or technical specifications and implement changes.</p><p>• Develop dashboards, reports, and KPIs to support data-driven decision-making using P21 tools and Power BI.</p><p>• Ensure data accuracy and integrity across customer files, pricing information, vendor records, and transactions.</p><p>• Lead or support enhancement projects, module rollouts, and integrations with eCommerce and shipping systems.</p><p>• Provide user training and create documentation to support onboarding and ongoing system use.</p>
