Position: Systems Engineer<br><br>Job Description:<br>We are seeking an experienced Network Administrator to oversee the management, design, and administration of client networks, including client-server and cloud topologies. The candidate will be responsible for recommending and implementing technical solutions, managing disaster recovery plans, and ensuring that authentication and auditing best practices are followed. This role will also support escalated troubleshooting issues, assist technical staff with complex challenges, partner with sales for technical presentations, and lead technical project implementations.<br><br>Primary Duties and Responsibilities:<br><br>Oversee the management and administration of client networks, including client, server, and cloud architectures.<br>Recommend, implement, and manage backup systems and disaster recovery solutions.<br>Apply and oversee industry best practices for authentication, auditing, and fault tolerance.<br>Design and deploy technical solutions for new and existing clients.<br>Engage in advanced network administration, such as routing and topology analysis.<br>Resolve escalated technical challenges and support field technicians.<br>Collaborate with sales teams to communicate complex technical solutions.<br>Lead the implementation of complex technical projects.<br>Qualifications:<br><br>Proficiency in Windows Server Administration, Active Directory management, and Group Policy.<br>Expertise in networking, including subnets, routing, DNS, DHCP, VLAN, and wireless topologies.<br>Knowledge of security appliances, such as firewall rules, content filtering, and log analysis.<br>Experience with cloud-based email solutions, including message tracing and spam filtering.<br>Proficiency in hypervisor technologies (VMware, Hyper-V), SANs, VMotion, and clustering solutions.<br>Experience in fault-tolerant environments and change management processes.<br>Understanding of remote workplace solutions, including IPSEC and SSL VPNs.<br>Familiarity with cross-platform environments and patch management.<br>Top 3 Most Important Qualifications:<br><br>Network Expertise: Proficiency in advanced networking concepts such as subnets, routing, DNS, DHCP, and VLANs, along with experience managing complex network topologies and devices such as firewalls.<br>Technical Implementation Skills: Demonstrated ability in designing, implementing, and supporting disaster recovery systems and fault-tolerant solutions in diverse environments.<br>Systems Administration: Strong knowledge of Windows Server Administration, Active Directory, Group Policy, and hypervisor technologies like VMware and Hyper-V.<br>Work Environment:<br>This role may include on-site, remote, or hybrid responsibilities depending on client needs.<br><br>Employment Type: Contract or permanent placement based on availability and client specifications.
We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.
<p>Robert Half is proactively recruiting senior Help Desk Specialists to support our clients’ high-level technical needs. This is an excellent opportunity for seasoned IT professionals looking to step into upcoming roles with career growth potential.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolve complex technical issues escalated from Tier 2</li><li>Perform root cause analysis and improve IT support processes</li><li>Mentor junior technicians and analysts</li><li>Support endpoint management, patching, and asset control</li><li>Maintain SOPs and update documentation</li></ul>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p>We are seeking a hands-on, strategic leader to serve as the Director of Fiber Network Operations. In this role, you will oversee the planning, deployment, maintenance, and performance of the fiber broadband infrastructure. You will lead a team of skilled technicians and engineers to ensure the delivery of high-performance, reliable, and scalable fiber services! This position is ideal for a proactive leader who thrives in both strategic planning and field-level execution. <strong> If you like the small town feel, the small company atmosphere, and ability to make an impact; then let's talk!</strong></p><p><br></p><p><strong><u>Relocation assistance is available!!</u> - MUST HAVE Telecom Industry Experience with Calix - Please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</strong></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Conference Center Technology & AV Engineer</strong> to manage the daily operations, maintenance, and support of a large, configurable conference center with multiple meeting rooms. This role will be responsible for ensuring that all audiovisual systems, including <strong>Cisco Webex video conferencing</strong>, sound, projection, and presentation systems, are fully functional and optimized for both in-person and hybrid meetings.</p><p>The ideal candidate will have a strong background in <strong>AV integration, networked collaboration tools, and live event support</strong>, along with excellent troubleshooting skills and the ability to partner closely with internal teams, executives, and external vendors.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technical Operations & Support</strong></p><ul><li>Manage, operate, and maintain all AV and conferencing technology for a multi-room, configurable conference center.</li><li>Configure Cisco Webex Room Kits, codecs, and integrated systems for hybrid meetings.</li><li>Oversee and troubleshoot video conferencing, projection, microphone, and sound systems to ensure uninterrupted events.</li><li>Perform regular preventative maintenance on AV and networking equipment to maximize uptime.</li></ul><p><strong>Event & Meeting Management</strong></p><ul><li>Provide live technical support for high-profile meetings, executive briefings, and corporate events.</li><li>Collaborate with event planners and meeting organizers to configure rooms and technology setups.</li><li>Adjust audio, video, lighting, and display settings for optimal viewing and sound quality.</li><li>Serve as the primary on-site contact for any technical issues during events. </li></ul><p><strong>System Administration & Upgrades</strong></p><ul><li>Work with IT teams to ensure AV systems integrate seamlessly with the corporate network.</li><li>Monitor system performance and apply firmware updates, security patches, and configuration changes. Including developing reports and metrics on system usage. </li><li>Recommend and coordinate upgrades to keep technology current and aligned with business needs.</li></ul><p><strong>Vendor & Inventory Management</strong></p><ul><li>Manage vendor relationships for service calls, equipment repairs, and technology enhancements.</li><li>Maintain accurate inventory of AV equipment, cabling, and spares.</li><li>Track equipment lifecycle and budget for replacements and improvements.</li></ul><p><strong>Additional Support </strong></p><ul><li>In addition to supporting the DSM Conference center this individual will be assist with maintenance and troubleshooting of the enterprise meeting system. </li><li>In down time this individual will be called on to support Teams Calling and the maintenance of that system as well. </li></ul><p><br></p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
Provide Level 1 technical support for our HQ and bakeries, solving issues with a smile<br>Manage user accounts, group permissions, and security policies to keep our systems secure and organized<br>Support laptops, iPads, and antivirus tools so the tech behind our cupcakes stays sweet<br>Maintain and update online ordering and kiosk platforms—adjust hours, create coupons, and manage item availability<br>Keep our Shopify site current with promotions, launches, and upsell opportunities<br>Help our website shine by implementing SEO best practices and keeping content fresh and optimized<br>Ensure business listings like Google and Yelp are always accurate and up-to-date<br>Troubleshoot website issues and manage backend integrations to support digital marketing<br>Collaborate on monthly marketing manuals and ensure the details are spot on<br>Be the translator between IT and Marketing—making sure systems, tools, and third-party platforms play nicely together<br>Manage menu updates with white glove vendors<br>Become the go-to expert for the tech systems we rely on every day<br>Help with other duties, as needed.
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p>Are you a problem-solving expert with a passion for technology and expertise in Windows, Active Directory, Intune, and IT support? Are you driven to provide stellar technical assistance and ensure smooth day-to-day operations for end users? If so, we encourage you to apply for the Desktop Support Technician role!</p>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>SYSTEMS ADMINISTRATOR / NETWORK ENGINEER </p><p>LOCATION: AMES IOWA AREA **ONSITE ! THIS CANNOT BE REMOTE ONSITE EVERY DAY </p><p>SALARY: UP TO $95K</p><p><br></p><p>DIRECT HIRE PERMANENT (Direct Hire PERM) IMMEDIATE HIRE! PERMANENT POSITION WITH BENEFITS IMMEDIATELY INCLUDING IMMEDIATE HEALTH INSURANCE. THIS ISN’T A CONTRACT POSITION.</p><p>This is a Permanent Direct Hire SYSTEMS ADMINISTRATOR / NETWORK ENGINEER position with one of our TECH BASED clients in the Des Moines area up to upper $95K depending on years of experience. </p><p>**For immediate consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP, Technology Permanent Placement - Iowa & Nebraska Region at 515-259-6087, AND e-mail resume confidentially to Carrie Danger – My DIRECT email address is on LinkedIn.</p><p><br></p><p>WHAT YOU WILL NEED: </p><p>· MS Intune, or SCCM for application deployment. </p><p>· Azure AD </p><p> · Automation Powershell</p><p>· Deploy standard Windows desktop images and Support all peripheral support.</p><p>· O365 Manages Office 365 in a cloud environment</p><p>· Systems Administration</p><p>· Networking – Cisco Routers & Switches experience – looking for Hardware experience · </p><p>· Troubleshoot advanced endpoint issues</p><p>· Hardware support </p><p>· Improve Security, service delivery, user experience, and device management processes. </p><p><br></p><p>Opportunity to build your support skills, and without micro-management, an opportunity to be a valued contributor in a small sized team in mid sized IT team. This LOCATION: AMES IOWA AREA **ONSITE ! THIS CANNOT BE REMOTE ENGINEER (Permanent Position) exists within a small to mid sized team of a stable company! **For immediate consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP, Technology Permanent Placement - Iowa & Nebraska Region at 515-259-6087, AND e-mail resume confidentially to Carrie Danger – My DIRECT email address is on LinkedIn.</p><p><br></p><p>Full-time salaried position up to $100K. Referral bonuses paid upon placement of the referral! Full time direct hire DESKTOP ENGINEER / DESKTOP SUPPORT ENGINEER position up to $100K. If you are interested, confidentially inquire for more details.</p>
Position: VP - IT Infrastructure Leader<br>Location: Wichita, KS - Onsite<br>Salary: $150-190K base annual salary<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you a visionary IT leader ready to roll up your sleeves and drive real change? Our client—a respected manufacturing company with deep industry roots—is seeking a Senior IT Leader to spearhead a full-scale technology transformation. This is your chance to lead a talented IT team, modernize outdated systems, and architect a future-ready infrastructure that supports growth, innovation, and operational excellence.<br>What You’ll Do:<br>• Lead & Inspire: Manage and mentor a dedicated IT team, fostering a culture of collaboration, accountability, and continuous improvement.<br>• Assess & Architect: Conduct a comprehensive evaluation of current systems and infrastructure, then design and implement a strategic technical roadmap.<br>• Modernize & Execute: Drive upgrades across IT Infrastructure, Systems, Networks, Security, and ERP—bringing hands-on expertise to guide execution.<br>• Own the Tech Stack: Provide architectural direction and technical leadership across SD-WAN, VMware, ERP systems, and more.<br>• Partner & Influence: Collaborate with cross-functional leaders to align IT strategy with business goals and prepare the organization for scalable growth.<br>What You Bring:<br>• Proven experience in IT Infrastructure Engineering & Architecture, with a strong foundation in hands-on technical leadership.<br>• Expertise in SD-WAN, VMware, and ERP systems (upgrade experience a plus!).<br>• A strategic mindset with the ability to balance tactical execution and long-term planning.<br>• Strong leadership and coaching skills, with a passion for developing high-performing teams.<br>• A desire to grow into executive leadership—this role offers a clear path to broader responsibilities and influence.<br>Why This Role Rocks:<br>• High Impact: You’ll be the catalyst for change in a company ready to evolve.<br>• Career Growth: Step into a leadership role with a direct path to executive-level opportunities.<br>• Supportive Culture: Work with a team that values innovation, integrity, and continuous improvement.<br>• Legacy Meets Innovation: Help a legacy manufacturer embrace modern technology and thrive in a competitive market.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p><strong>WEB APPLICATION , SOFTWARE, & DESKTOP SUPPORT ANALYST</strong> - DIRECT HIRE – PERMANENT - <strong><em>IMMEDIATE INTERVIEW</em></strong> !!</p><p> Location: Des Moines, IA (ON-SITE)</p><p> Salary: $60,000 - $70,000 base annual salary + Professional Perks! </p><p><strong>No third-party inquiries, please. Our client cannot provide sponsorship and cannot hire C2C. *</strong></p><p><strong>* SOFTWARE SUPPORT & END USER SUPPORT</strong></p><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email is listed on my LinkedIn page. *</strong></p><p>You will love this company. It is a unique and exciting opportunity to join a philanthropic organization, work with high-caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.</p><p>Work in a professional collaborative small team where you can TRULY make suggestions, work on supporting Web & Mobile applications, and have your tech suggestions heard. SUPPORT: Software, Web & mobile applications and general IT, User, & Desktop support with Autonomy, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the salaried Direct Hire permanent position with IMMEDIATE BENEFITS, APPLY TODAY! </p><p>Support a wide range of non-technical end users on questions using 3rd party proprietary software systems. Looking for polished collaborative communicator, troubleshooting, & customer service skills. The other half of your time will be spent troubleshooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.</p><p><strong>Requirements:</strong></p><ul><li>3+ years of a combination of basic hardware, Break / Fix, </li><li>software support, and end-user support. </li><li>Application support & modern new developed web/mobile applications </li><li>End User Training </li><li>Polished communication, end-user customer service, and collaboration skills are required.</li></ul><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. You can also contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one-click apply on our Robert Half website. </strong></p>
We are looking for a dependable and detail-oriented Test Center Administrator to join our team on a contract basis in Rapid City, South Dakota. This role involves overseeing the testing environment, ensuring compliance with established protocols, and supporting candidates during their examination process. If you are organized, tech-savvy, and enjoy interacting with people, this position provides a dynamic and engaging opportunity.<br><br>Responsibilities:<br>• Welcome candidates to the testing center, verify their identification, and ensure they meet all check-in requirements.<br>• Conduct security checks to ensure candidates do not bring unauthorized materials such as calculators, notes, or electronic devices into the testing room.<br>• Monitor the testing area by walking through the site every 10-15 minutes to ensure a secure and distraction-free environment.<br>• Assist candidates with web-based tests and provide guidance on procedures as needed.<br>• Perform light administrative tasks such as scanning, organizing files, and email correspondence.<br>• Utilize computer applications and maintain proficiency in tools like Microsoft Excel and Word to support operational tasks.<br>• Address candidate inquiries and provide excellent customer service throughout the testing process.<br>• Ensure the testing station is well-maintained and adheres to all protocols for cleanliness and organization.
We are looking for a skilled Desktop/Network Support Analyst to join our team on a contract basis in Ladson, South Carolina. In this role, you will play a key part in managing and maintaining local area networks, ensuring seamless operations and providing essential support to users. This position is ideal for someone with expertise in hardware, software, and network troubleshooting within a manufacturing environment.<br><br>Responsibilities:<br>• Configure, install, and maintain local area network hardware, software, and telecommunications services, including personal computers, servers, routers, switches, and printers.<br>• Develop and enforce policies and procedures for network security, usage, support, and backup.<br>• Manage user accounts, permissions, and security protocols to ensure secure access to the network.<br>• Provide training to users on software applications, equipment, and network systems.<br>• Address and resolve network user issues related to software and hardware operations.<br>• Create and implement standards for network operations, security, and personal computer usage.<br>• Collaborate with other departments to identify and resolve technical issues effectively.<br>• Research and assess emerging technologies to recommend improvements or upgrades.<br>• Coordinate with vendors for hardware, software, and support services, including negotiating contracts.<br>• Develop and test disaster recovery plans to ensure system reliability in case of emergencies.
<p><strong>Position: IT Support Specialist</strong></p><p>We’re looking for a hands-on, detail-oriented IT support professional to take ownership of day-to-day tech needs across both office and production environments. This person will play a key role in keeping systems running, users supported, and external IT partners aligned.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Troubleshoot issues with desktops, laptops, printers, and general network connectivity</li><li>Handle the setup, maintenance, and inventory of IT equipment and software</li><li>Coordinate with outside IT vendors when issues need to be escalated</li><li>Oversee routine system monitoring and make sure everything from backups to access control is working as expected</li><li>Install updates, patches, and deploy software as needed</li><li>Support and train employees on IT tools and processes</li><li>Maintain security systems like surveillance cameras and access controls</li><li>Keep records organized: IT documentation, asset logs, issue tracking</li><li>Jump in on special projects as they come up</li></ul><p><br></p>
<p>We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.</p><p><br></p><p>Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.</p><p><br></p><p>To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.</p><p>Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.</p><p><br></p><p>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><br></p><p>Some job duties include (but are not limited to):</p><p><br></p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Other duties as assigned</li><li>Some travel required</li><li>Some after-hours response from home or return to office (nights and weekends) is also required. </li></ul>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p>Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware. </p><p> </p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS 5 DAYS ONSITE</strong></p><p><strong>DURATION: 12 MONTH CONTRACT </strong></p><p><strong>RATE: $27-$32/hr</strong></p><p> </p><p><strong><u>RESPONSIBILITIES </u></strong></p><ul><li>Provides end user support to internal staff </li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul><p><br></p>
We are looking for an experienced Network Engineer to join our team in San Antonio, Texas. In this role, you will be responsible for designing, maintaining, and optimizing our corporate networks while ensuring their security and reliability. The ideal candidate will bring technical expertise and a proactive mindset to address network challenges and support the organization’s infrastructure needs.<br><br>Responsibilities:<br>• Configure, maintain, and enhance corporate networks using technologies such as Cisco, Fortinet, Palo Alto, Meraki, Aruba, and Sophos.<br>• Troubleshoot network issues to minimize downtime and ensure seamless operational performance.<br>• Collaborate with the cybersecurity team to implement security policies, procedures, and technologies, including firewalls and access control systems.<br>• Perform routine maintenance tasks, including configuration and management of network devices and applications.<br>• Evaluate and apply network upgrades and patches in line with industry best practices.<br>• Assist with hardware and software upgrades to enhance network functionality.<br>• Monitor and report on network health and performance metrics.<br>• Document updates and design changes while adhering to change management processes.<br>• Diagnose and resolve connectivity issues, including VoIP quality and configuration challenges.<br>• Participate in the network team’s on-call rotation to provide timely technical support.
