<p>We are seeking an <strong>Onsite Desktop Support Technician</strong> for a <strong>contract-to-hire</strong> opportunity supporting a manufacturing environment in the Appleton, WI area. This is a hands-on role ideal for someone who enjoys variety, working directly with end users, and being out on the plant floor—not behind a desk all day.</p><p><strong>What You’ll Do</strong></p><p>No two days are the same. This role provides <strong>Level 1–2 deskside support</strong> for a mid-sized end-user population in a manufacturing setting, including:</p><ul><li>Provide PC, laptop, and device support for end users, including installations, setup, troubleshooting, and break/fix</li><li>Deliver hands-on deskside support throughout the facility, including the manufacturing/plant floor</li><li>Support printers, phones, peripherals, and technology connected to manufacturing equipment</li><li>Troubleshoot hardware, software, and device-related issues</li><li>Image, deploy, and swap out PCs and related equipment as needed</li><li>Document and prioritize tickets accurately in the ticketing system</li><li>Deliver excellent customer service while working closely with internal plant staff</li></ul><p><strong>Must-Have Qualifications</strong></p><ul><li><strong>2+ years of Desktop / End User Support experience</strong></li><li>Strong experience supporting <strong>desktops, printers, and end-user devices</strong> in a mid-sized environment</li><li>Comfortable being <strong>on your feet for a good portion of the day</strong> and working onsite</li><li>Proven <strong>customer service skills</strong>, including handling difficult or high-pressure situations professionally</li><li>Hands-on experience with <strong>hardware support and PC imaging</strong> (PC swaps, deployments, replacements)</li><li>Experience supporting a <strong>Microsoft environment</strong>, including <strong>Office 365 (Level 1 support)</strong></li></ul><p><strong>Why This Role</strong></p><ul><li>Onsite, hands-on technical work with real variety</li><li>Exposure to manufacturing technologies and environments</li><li>Opportunity to convert to full-time based on performance and business needs</li></ul><p>If you enjoy problem-solving, working directly with end users, and being a visible, trusted IT presence in a fast-paced environment, this role could be a great fit.</p>

<p>• Minimum of 2 years of experience in desktop or end-user support roles.</p><p>• Proficiency in supporting desktops, printers, and other end-user devices in a mid-sized environment.</p><p>• Ability to work onsite and spend significant time on your feet.</p><p>• Strong customer service skills with the ability to handle high-pressure situations professionally.</p><p>• Hands-on expertise in hardware support, including PC imaging, deployments, and replacements.</p><p>• Familiarity with Microsoft environments, including Windows 10 and Office 365.</p><p>• Experience with Active Directory and handling service desk tickets.</p><p>• Ability to adapt to a dynamic work environment and manage multiple tasks efficiently.</p>

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