<p>We are looking for an experienced Syteline (version 8 and version 10) Consultant to join our team on a long-term contract basis in Madison, Wisconsin. In this role, you will provide technical support, training, and guidance to end-users while ensuring the efficient operation of ERP and CRM systems. This opportunity is ideal for someone who is detail oriented, thrives in client-facing scenarios, and enjoys solving technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical assistance and support for ERP and CRM systems, focusing on Syteline versions 8 and 10.</p><p>• Handle incoming tickets, prioritize requests, and resolve low to medium priority issues effectively.</p><p>• Train and guide employees on system functionalities, fostering confidence and understanding.</p><p>• Develop and maintain dashboards and reports to support business operations.</p><p>• Ensure system configurations align with business requirements and provide documentation for processes.</p><p>• Collaborate with team members on troubleshooting network, hardware, and software issues.</p><p>• Participate in API development and integration efforts to enhance system capabilities.</p><p>• Utilize Fresh Service to manage and track support tickets efficiently.</p><p>• Maintain organized workflows and ensure timely resolution of technical issues.</p><p>• Provide superior customer service while addressing user concerns and technical questions.</p>

• Minimum of 3 years of experience in ERP/CRM support, with a focus on Syteline versions 8 and 10.<br>• Proficiency in client-side scripting, API development, and configuration management.<br>• Strong organizational skills and ability to manage multiple tasks simultaneously.<br>• Familiarity with troubleshooting techniques for hardware, network, and cloud-based ERP systems.<br>• Excellent communication skills and confidence in face-to-face interactions with employees.<br>• Experience with Salesforce development and IAM provisioning is preferred.<br>• Ability to create and maintain business requirement documents and system documentation.<br>• Demonstrated ability to deliver exceptional customer service and build positive relationships with users.

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