We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This is a long-term contract position offering an excellent opportunity to showcase your expertise in network operations and technical troubleshooting. The role involves supporting critical systems, ensuring seamless functionality, and managing network-related tasks with precision and efficiency.<br><br>Responsibilities:<br>• Monitor and maintain network operations to ensure optimal performance and uptime.<br>• Diagnose and resolve technical issues related to Norton Utilities on Windows systems.<br>• Support wireless application protocols (WAP) to ensure smooth connectivity and functionality.<br>• Manage wireless personal area network (WPAN) configurations and troubleshoot related issues.<br>• Assemble and test cable systems to guarantee quality and reliability.<br>• Collaborate with team members to implement effective solutions for network challenges.<br>• Document and report network performance metrics and incidents accurately.<br>• Provide technical support and guidance to internal teams as needed.<br>• Ensure compliance with established protocols and procedures for network operations.
<p>We are seeking an experienced Level 2 Telecommunications Technician to support network operations across Central Florida. This role requires strong hands-on experience with telecom equipment installation and power systems, along with the ability to travel between sites to support critical infrastructure work.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, remove, upgrade, and replace telecommunications equipment in Central Offices and remote facilities</li><li>Work with AC/DC power systems, including battery plants, rectifiers, distribution bays, grounding, and power cabling</li><li>Perform power cutovers, equipment turn-ups, and migrations per engineering documentation</li><li>Troubleshoot equipment, power, circuit, and connectivity issues</li><li>Read and interpret technical drawings, schematics, and installation manuals</li><li>Conduct site surveys and accurately document completed work</li><li>Follow safety standards and collaborate with engineers, project managers, and NOC teams</li><li>Travel regularly throughout the Miami, Fort Lauderdale, and Florida Gulf Coast regions</li></ul><p><strong>Qualifications</strong></p><ul><li>2–4 years of telecommunications field experience, preferably in Central Office or carrier environments</li><li>Strong knowledge of −48V DC power systems, AC systems, and grounding</li><li>Experience installing network equipment such as switches, routers, transport gear, and legacy systems</li><li>Familiarity with fiber, copper, and coax cabling and standard telecom test equipment</li><li>Ability to lift up to 50 lbs and work in dense equipment environments</li><li>Valid driver’s license and reliable transportation</li><li>OSHA, DC Power, or manufacturer certifications are a plus</li></ul><p><strong>Work Environment</strong></p><ul><li>Field-based role with frequent travel</li><li>After-hours, overnight, or weekend work may be required for cutovers or emergency support</li><li>Work performed in Central Offices, data centers, and similar technical facilities</li></ul>
<p>We are seeking an experienced Level 2 Telecommunications Technician to support network operations across Central Offices throughout South Florida. This role requires strong hands-on experience with telecom equipment installation and power systems, along with the ability to travel between sites to support critical infrastructure work.</p><p><strong>Key Responsibilities</strong></p><ul><li>Install, remove, upgrade, and replace telecommunications equipment in Central Offices and remote facilities</li><li>Work with AC/DC power systems, including battery plants, rectifiers, distribution bays, grounding, and power cabling</li><li>Perform power cutovers, equipment turn-ups, and migrations per engineering documentation</li><li>Troubleshoot equipment, power, circuit, and connectivity issues</li><li>Read and interpret technical drawings, schematics, and installation manuals</li><li>Conduct site surveys and accurately document completed work</li><li>Follow safety standards and collaborate with engineers, project managers, and NOC teams</li><li>Travel regularly throughout the Miami, Fort Lauderdale, and Florida Gulf Coast regions</li></ul><p><br></p>
<p>Robert Half has a brand new opening for a Level 2 Telecommunications Technician.</p><p>This is a 6-9 month contract - with potential to extend/rollover permanent.</p><p>Pay ranging $23-27/hr depending on experience.</p><p><br></p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking an experienced Level 2 Telecommunications Technician to support network operations. The ideal candidate will have strong hands-on experience with telecom equipment installation, upgrades, and removals, as well as solid working knowledge of AC/DC power systems commonly used in central office environments. This role involves some traveling between sites, performing critical infrastructure work, and ensuring that telecommunications systems maintain optimal performance and reliability.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Install, de-install, upgrade, and replace telecommunications equipment within Central Offices and remote facilities.</li><li>Work with AC and DC power systems, including battery plants, rectifiers, distribution bays, grounding, and power cabling.</li><li>Perform power cutovers, equipment turn-up, and migrations following established engineering documents and standards.</li><li>Conduct site surveys, validate inventory, and document all work performed according to company guidelines.</li><li>Troubleshoot equipment, power issues, circuits, and connectivity problems to support ongoing network operations.</li><li>Read and interpret technical drawings, power schematics, and installation manuals.</li><li>Adhere to safety protocols and ensure compliance with industry regulations and company policies.</li><li>Collaborate with engineers, project managers, and NOC teams to complete assigned work on schedule.</li><li>Maintain accurate records, including daily progress reports, test results, and site documentation.</li><li>Travel regularly throughout the Miami, Fort Lauderdale, and Florida Gulf Coast service areas.</li></ul><p><strong>Work Environment & Schedule</strong></p><ul><li>Field-based position with frequent travel between sites.</li><li>Overtime, after-hours, or weekend work may be required for cutovers or emergency support.</li><li>Work performed in telecom central offices, data centers, huts, and similar technical facilities.</li></ul>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>POSITION: NETWORK ANALYST</strong></p><p><strong>LOCATION: IRVING, TX</strong></p><p><strong>DURATION: 5-6 MONTHS</strong></p><p><strong>RATE: $31-34/HOUR</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager</li></ul>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
<p>Duration: 1-2 Days (tentatively February 28th/March 1st)</p><p>Location: Onsite: Creve Coeur/O'Fallon, MO</p><p><br></p><p>Overview: Our company is seeking IT Hardware Deployment Technicians to support a large-scale hardware refresh project. This role involves swapping out approximately 600 computers and 400 IP phones across eight buildings. The ideal candidate is detail-oriented, customer-focused, and has proven experience supporting IT in a corporate environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Remove and replace desktop computers and IP phones at user workstations across multiple buildings</li><li>Perform basic hardware set up, including connecting devices to the network and ensuring successful power and data connections</li><li>Complete basic network configuration tasks such as joining devices to domains, setting up user profiles, and configuring network printers</li><li>Document completed work and any issues encountered, escalating technical problems as appropriate</li><li>Communicate with end users to coordinate device swap schedules and minimize disruption</li><li>Ensure all equipment is accounted for, properly labeled, and securely installed according to company standards</li></ul>
<p><strong>Join Our Team as an IT Support Technician in Savannah, GA!</strong></p><p>Are you passionate about technology and love solving problems? We’re looking for a <strong>skilled and driven IT Support Technician</strong> to deliver exceptional IT solutions for clients across diverse industries. This <strong>Contract-to-Permanent</strong> role offers the chance to work hands-on with cutting-edge systems, ensuring smooth operations and top-tier client satisfaction. If you thrive in dynamic environments and have a knack for troubleshooting, this is your opportunity to shine!</p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Hands-On Setup:</strong> Configure, install, and manage <strong>Windows and Mac-based computers</strong> for clients.</li><li><strong>System Guardian:</strong> Monitor systems daily to ensure optimal performance and hardware integrity.</li><li><strong>Adapt and Execute:</strong> Handle change requests across various systems and services with precision.</li><li><strong>Innovate:</strong> Research emerging technologies and recommend improvements to elevate client environments.</li><li><strong>Tech Hero:</strong> Provide both onsite and remote support to troubleshoot and resolve client issues quickly.</li><li><strong>Network Mastery:</strong> Set up and maintain <strong>routers, switches, and access points</strong> for seamless connectivity.</li><li><strong>Stay Organized:</strong> Document tasks, procedures, and essential client system details thoroughly.</li><li><strong>Team Player:</strong> Collaborate with colleagues to implement and maintain effective IT solutions.</li><li><strong>Client-Focused:</strong> Attend onsite appointments in detail-oriented environments to meet technical needs.</li></ul><p><br></p>
We are looking for a skilled Deployment Technician to join our team in Orange, Connecticut. In this Contract to permanent position, you will play a vital part in supporting end users and ensuring smooth technology operations. This is an excellent opportunity for professionals with a strong background in desktop support and IT deployments.<br><br>Responsibilities:<br>• Provide comprehensive desktop support to resolve technical issues for end users.<br>• Perform upgrades to Windows 10 and 11 operating systems, ensuring seamless transitions.<br>• Execute PC refresh and lifecycle refresh processes to maintain optimal system performance.<br>• Configure and deploy computer hardware, ensuring proper installation and functionality.<br>• Manage Active Directory tasks, including user account creation and maintenance.<br>• Collaborate with team members to address deployment challenges and deliver solutions.<br>• Maintain detailed documentation of configurations, deployments, and system updates.<br>• Conduct troubleshooting and resolve hardware and software issues effectively.<br>• Support end users with technical inquiries and deliver exceptional customer service.
<p>We are looking for a skilled PC Technician to join our team in Altoona, Pennsylvania. This contract-to-permanent position offers an excellent opportunity to work with cutting-edge technology while providing technical support and maintenance for production print products.</p><p><br></p><p>Responsibilities:</p><p>• Perform diagnostics, maintenance, and repair tasks on production print products, including troubleshooting hardware and connectivity issues.</p><p>• Operate and maintain tools and gauges to effectively repair and diagnose production machinery.</p><p>• Travel to customer locations within the assigned territory, manage inventory supplies, and communicate scheduling updates to clients.</p><p>• Build strong and trusted relationships with customers by representing the company with attention to detail and ensuring high levels of satisfaction.</p><p><br></p>
<p>The IT Support Technician Level 4 provides advanced technical configuration, quality assurance, and deployment preparation for enterprise IT hardware. This role includes oversight and validation of work performed by junior team members, ensuring all configurations and integrations are completed according to organizational and client standards.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program and configure Cisco 8000 series routers and other advanced Cisco solutions.</li><li>Perform detailed quality checks on work completed by IT Support Technician Level 1 team members.</li><li>Integrate, validate, and test end-to-end PSAP (Public Safety Answering Point) technology stacks prior to shipment.</li><li>Rebox, palletize, and package enterprise equipment for secure shipment and delivery.</li><li>Ensure build accuracy, documentation compliance, and deployment readiness for all hardware and related systems.</li></ul><p><br></p>
<p>We are partnering with a client based in Duluth, GA that is looking to add a motivated and hands-on IT Support Technician to their team. This is a great opportunity for someone who enjoys working on the hardware side of IT, is eager to learn, and wants to grow their technical skill set in a supportive, team-oriented environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for end users, troubleshooting hardware and software issues</li><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)</li><li>Assist with software installation, configuration, and basic system maintenance</li><li>Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure</li><li>Support and troubleshoot Windows, Mac, and Linux operating systems</li><li>Assist with Active Directory user and device management</li><li>Support warehouse systems, including SAP/Latitude (prior experience not required; willingness to learn is important)</li><li>Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed</li></ul>
<p><strong>**Work Schedule: Part-time (24 hours/ 3 days/week) ; schedule is flexible dependent on best schedule for the individual**</strong></p><p><br></p><p>Our client is seeking a proactive, detail-oriented Part-Time IT Technician to provide support across Windows and iOS devices—including PCs, laptops, and iPads—in a dynamic food manufacturing environment. You will be responsible for imaging systems using SCCM and assisting end-users with Microsoft 365 (M365) applications such as Outlook, Teams, and OneDrive. This hands-on role requires a blend of technical skill, customer service focus, and adaptability to rapidly evolving workplace technology needs.</p><p><br></p><ul><li>Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads.</li><li>Image PCs and laptops using SCCM; manage device deployment and recovery processes.</li><li>Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues.</li><li>Set up and configure new equipment, including system updates and device enrollment in corporate systems.</li><li>Document incidents, service requests, and resolutions in the help desk system.</li><li>Collaborate closely with internal IT teams, production staff, and third-party vendors as needed.</li><li>Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Technician II to join our team in Irving, Texas. In this long-term contract position, you will play a key role in providing technical support to end-users, ensuring the smooth operation and maintenance of hardware, software, and devices. This is an excellent opportunity to work in a dynamic environment within the mortgage industry.</p><p><br></p><p><strong>Title: IT Support Specialist </strong></p><p><strong>Location: Irving, Tx </strong></p><p><strong>Pay: $25-30 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation.</p><p>• Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests.</p><p>• Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors.</p><p>• Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue.</p><p>• Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements.</p><p>• Assist with facility moves and ensure all equipment is set up correctly under supervision.</p><p>• Ensure compliance with company policies and regulations, escalating concerns when necessary.</p><p>• Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently.</p><p>• Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues.</p><p>• Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions.</p>
We are looking for an End User Migration Technician to join our team on a contract basis in Cincinnati, Ohio. In this role, you will provide technical support and expertise to ensure seamless hardware setup and software integration for end users. The ideal candidate will have a strong background in computer hardware and peripherals, along with experience in cable installation and supporting Apple and Dell technologies.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot computer hardware and peripherals to ensure optimal functionality.<br>• Perform cable installations and verify connections to meet technical requirements.<br>• Support end users with the setup and operation of Apple devices and Dell technologies.<br>• Conduct hardware migrations and ensure all systems are properly integrated.<br>• Diagnose and resolve technical issues related to associated computer hardware.<br>• Maintain accurate documentation of installations, configurations, and resolved issues.<br>• Collaborate with team members to deliver efficient technical solutions.<br>• Ensure compliance with company standards and best practices during installations.<br>• Provide timely updates to management on project progress and challenges.<br>• Offer training and guidance to end users on hardware operations and best practices.
<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
We are looking for a skilled End User Migration Technician to join our team on a contract basis in Cincinnati, Ohio. In this role, you will be responsible for supporting end users with hardware installations, troubleshooting, and equipment setup. This position requires expertise in computer hardware and associated devices, as well as strong problem-solving skills to ensure seamless operations.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot computer hardware and related peripherals for end users.<br>• Perform cable installations to ensure proper connectivity and functionality.<br>• Set up and maintain devices from Dell Technologies and Apple, ensuring compatibility and performance.<br>• Provide technical support to resolve equipment issues and address user concerns.<br>• Collaborate with team members to ensure smooth hardware migrations and installations.<br>• Conduct regular system checks to verify hardware performance and reliability.<br>• Maintain detailed records of installations, repairs, and configurations.<br>• Educate users on proper equipment usage and basic troubleshooting techniques.<br>• Ensure all hardware installations comply with company standards and safety guidelines.
<p>The IT Support Technician Level 1 will be responsible for the initial configuration, preparation, and shipment support of advanced IT hardware and network infrastructure. This role requires close adherence to provided technical documentation and company standards to ensure equipment readiness for deployment.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program current Cisco switch and firewall products using specifications and data provided by Atos.</li><li>Configure Dell and Lenovo servers according to defined configurations and requirements.</li><li>Prepare, label, and organize all related cabling following Atos standards for shipment and installation.</li><li>Assist in the staging, quality assurance, and packaging of equipment ahead of delivery deadlines.</li></ul><p><br></p>
<p>We are looking for an experienced End User Migration Technician to join our team on a travelling basis. This is a long-term contract role that involves supporting hardware migration and installation tasks while ensuring smooth transitions for end-users. The ideal candidate will possess technical expertise and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computer hardware components across various platforms.</p><p>• Manage the setup and deployment of associated hardware, ensuring all systems are functioning effectively.</p><p>• Perform cable installation and ensure proper connectivity for end-user devices.</p><p>• Provide technical support for Dell Technologies and Apple devices, addressing user concerns promptly.</p><p>• Collaborate with team members to ensure seamless hardware migrations and user transitions.</p><p>• Maintain accurate documentation of installations, configurations, and troubleshooting processes.</p><p>• Conduct regular inspections of hardware to ensure optimal performance and identify potential issues.</p><p>• Assist in training end-users on new systems and hardware functionalities.</p><p>• Respond to service requests efficiently, prioritizing tasks based on urgency.</p><p>• Follow established protocols to ensure compliance with organizational standards and policies.</p>
Job Functions:<br>· Manages infrastructure installation requests from initiation to closure<br>· Reports to the Infrastructure Manager. <br>· Supports building Power Downs/Single Sided Events.<br>· Certify infrastructure network connections and peripherals prior to handing off to DCS.<br>· Interface with the BAU team to provide any additional infrastructure<br>· Interface with the BU’s, Hines engineering.<br>· Coordinates work requests with electrical contractor to ensure all Service Levels are met.<br>· Provides detailed estimates of assigned projects, documents requirements through direct communication with other members of IT or Project Management team as well as interpretation of schematics and drawings.<br>· Create Tickets/TCMs & monitor for approval, Closeout/Cancel them once work is complete.<br>· Coordinate power remediation from start to completion.<br>· Assist with rack level capacity management and MOA monitoring.<br>· Participate in any and all meetings pertaining to BAU or projects INF work.<br>· Provides Root Cause Analysis reports regarding power issues.<br>· Coordinate the Infrastructure Installs including but not limited to the following:<br>• Survey for Power installs.<br>• Infrastructure & Rack installs.<br>• Survey for Infrastructure Cabling (Fiber and copper).<br>• New Data Center Build-outs.<br> <br>· Equipment Procurement:<br>• Responsible for the ordering of all infrastructure materials.<br>• Responsible for tracking Purchase Orders.<br>• Tracking Infrastructure Stock.
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
