<p>We are looking for a skilled Desktop Support Technician II to join our team in Irving, Texas. In this long-term contract position, you will play a key role in providing technical support to end-users, ensuring the smooth operation and maintenance of hardware, software, and devices. This is an excellent opportunity to work in a dynamic environment within the mortgage industry.</p><p><br></p><p><strong>Title: IT Support Specialist </strong></p><p><strong>Location: Irving, Tx </strong></p><p><strong>Pay: $25-30 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation.</p><p>• Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests.</p><p>• Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors.</p><p>• Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue.</p><p>• Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements.</p><p>• Assist with facility moves and ensure all equipment is set up correctly under supervision.</p><p>• Ensure compliance with company policies and regulations, escalating concerns when necessary.</p><p>• Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently.</p><p>• Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues.</p><p>• Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions.</p>
<p>We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.</p><p><br></p><p><strong>POSITION: TECHNICAL SUPPORT SPECIALIST</strong></p><p><strong>LOCATION: DALLAS, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT </strong></p><p><strong>RATE: $25-$30/HOUR</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.</li><li>Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.</li><li>Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.</li><li>Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.</li><li>Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.</li></ul>
<p>As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment. </p><p><br></p><p><strong>Title: Warehouse IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: $35-40 per hour </strong></p><p><strong>Duration: 12 month contract open to extensions </strong></p><p><br></p><p>This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area.</p><p><br></p><p>You’ll Make a Difference by</p><p>• Allocating, maintaining, and troubleshooting IT equipment</p><p>• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl</p><p>• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions</p><p>• Working with network engineers and external vendors for warehouse technical support</p><p>• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications</p><p>• Managing relationships and coordinating efforts with external technology suppliers</p><p>• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system</p><p>• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues</p><p>• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)</p><p>• Contributing to the creation of standard procedures that better streamline DITS team workflow</p><p>• Assisting in training new hires</p><p>• Supporting customers from multiple buildings in the area, as well as remote customers</p><p>• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time</p><p>• Traveling within your local or regional area to support our customers</p><p>• Performing other duties as assigned to meet business needs</p><p><br></p><p><br></p>
<p><strong>TIER 1 TECHNICAL SUPPORT REPRESENTATIVE</strong></p><p>This role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity. </p><p><br></p><p><strong>POSITION: TIER 1 TECHNICAL SUPPORT</strong></p><p><strong>LOCATION: GRAND PRAIRIE, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $18-$21/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills.</li></ul>
<p>The IT Operations Manager oversees the organization’s day‑to‑day technology operations and serves as the primary liaison between staff and external IT service providers. This position ensures reliable performance of IT systems, administrative tools, communication platforms, and ticketing software. The role emphasizes coordination, planning, data oversight, and user support with knowledge of technical infrastructure work.</p><p><br></p><p><strong>POSITION: IT OPERATIONS MANAGER</strong></p><p><strong>LOCATION: FORT WORTH, TEXAS</strong></p><p><strong>DURATION: 3-6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>SALARY: $75-$80K</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee communications, requests, and issue resolution with the managed IT service provider.</li><li>Coordinate with third‑party software vendors for ticketing systems, administrative platforms, and other operational tools.</li><li>Monitor data storage processes, backups, user access controls, and recovery procedures in partnership with external IT vendors.</li><li>Provide staff with basic troubleshooting, onboarding support, and day‑to‑day technology assistance.</li><li>Maintain documentation for systems, workflows, and vendor-supported processes to ensure organizational continuity.</li><li>Support security practices such as password management protocols, privacy requirements, and general system safeguards.</li><li>Assist leadership with technology upgrades, tool evaluations, and budget planning related to IT needs.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Dallas. This role focuses on providing technical support for identity and access management systems, ensuring seamless and secure operations across enterprise platforms. The ideal candidate will possess strong troubleshooting skills and a commitment to maintaining compliance with security protocols.</p><p><br></p><p>Responsibilities:</p><p>• Support and maintain identity and access management solutions, including Multi-Factor Authentication, Single Sign-On, and Privileged Access Management.</p><p>• Implement and oversee global processes for identity and access management.</p><p>• Collaborate with stakeholders to identify and gather requirements for system integration with access management platforms.</p><p>• Manage user account provisioning and deprovisioning, password resets, and troubleshooting access-related issues.</p><p>• Ensure compliance with security standards and regulatory requirements through centralized governance.</p><p>• Recommend and execute process improvements to enhance identity and access management systems.</p><p>• Provide technical guidance and training to team members and external partners.</p><p>• Monitor and address service desk tickets efficiently while maintaining a high level of accuracy.</p><p>• Manage multiple tasks simultaneously while adhering to deadlines and maintaining attention to detail.</p>
<p>We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment.</p><p><br></p><p><strong>Title: HelpDesk III</strong></p><p><strong>Location: Framers Branch, Tx</strong></p><p><strong>Pay: $30-40 per hour</strong></p><p><strong>Duration: 6 Month Contract to hire</strong> </p><p><br></p><p>Responsibilities:</p><p>• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.</p><p>• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.</p><p>• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.</p><p>• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.</p><p>• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.</p><p>• Troubleshoot and analyze issues using advanced techniques and tools.</p><p>• Support Microsoft licensing and ensure compliance across systems.</p><p>• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.</p><p>• Assist with technology rollouts and AV system projects as needed.</p><p>• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.</p>
<p><strong>Overview</strong></p><p>We’re seeking a seasoned IT professional to help shape and strengthen our technology operations. In this role, you’ll take ownership of critical cloud platforms, identity management, and SaaS administration while driving projects that enhance security, efficiency, and scalability. Acting as the primary partner to the Director of IT Operations, you’ll play a key role in improving processes, implementing automation, and ensuring a seamless experience for users across the organization. This is an opportunity for someone who thrives on solving complex challenges and delivering impactful results in a dynamic environment.</p><p><br></p><p><strong>POSITION: SENIOR IT OPERATION ENGINEER</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS - FULLY ONSITE (parking is paid for)</strong></p><p><strong>SALARY: $115K - $125K </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and maintain Google Workspace, Azure AD, Okta, JAMF, and Intune.</li><li>Oversee identity and access management (IAM), SSO, MFA, conditional access, and integrations.</li><li>Manage Slack, Zoom, and other core SaaS platforms.</li><li>Lead IT operations projects with clear timelines and deliverables.</li><li>Automate workflows and administrative tasks using PowerShell, Python, or similar tools.</li></ul>
We are looking for an experienced Manager of Data Analytics and Costing to join our team in Fort Worth, Texas. This role is essential in driving financial planning, analysis, and costing accuracy within the organization. The ideal candidate will have a strong background in manufacturing cost structures, financial modeling, and team leadership, with a focus on delivering actionable insights and fostering process improvements.<br><br>Responsibilities:<br>• Lead financial planning processes, including budgeting, monthly forecasting, and long-range planning, ensuring alignment with organizational goals.<br>• Conduct detailed variance analyses to compare actual financial results with budgets and forecasts, providing actionable insights and recommendations.<br>• Develop and maintain predictive financial models to support strategic decision-making and scenario planning.<br>• Oversee product and job costing validation processes to ensure accuracy and alignment with operational realities.<br>• Collaborate with operations, production, and supply chain teams to analyze manufacturing variances and identify opportunities for cost savings.<br>• Create and deliver comprehensive management reports and dashboards using advanced tools such as Excel and Power BI.<br>• Implement predictive analytics techniques to anticipate cost trends and mitigate financial risks.<br>• Present financial data and complex analyses in a clear, concise manner for diverse stakeholders, including senior management.<br>• Lead and mentor a team of financial analysts and cost accountants, fostering growth and accountability.<br>• Champion best practices in data analytics and costing, driving continuous improvement across the organization.
