<p>We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.</p><p><br></p><p><strong>POSITION: TECHNICAL SUPPORT SPECIALIST</strong></p><p><strong>LOCATION: DALLAS, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT </strong></p><p><strong>RATE: $25-$30/HOUR</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.</li><li>Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.</li><li>Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.</li><li>Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.</li><li>Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.</li></ul>

<p><strong>Required Skills:</strong></p><ul><li>Experience supporting Windows environments with exposure to macOS and/or iOS devices.</li><li>Familiarity with Intune or similar device management tools for workstation or mobile device administration.</li><li>Strong understanding of fundamental computer hardware, software applications, and introductory networking concepts.</li><li>Proficiency with common productivity tools, including Microsoft Office.</li><li>Ability to manage multiple tasks, communicate clearly with end users, and provide positive customer service.</li><li>Comfortable working in a team environment with a desire to expand technical knowledge through ongoing training.</li></ul><p><strong>Qualifications:</strong></p><ul><li>High school diploma or equivalent required; technical certifications or IT-related training are a plus (such as CompTIA A+ or Microsoft certifications).</li><li>Prior helpdesk or technical support experience preferred, especially in environments involving device inventory or asset tracking.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>